What can go wrong with web2 in public services

The elephant and the mice: will web 2.0 change public services? David Osimo, Clara Centeno Institute for Prospective Technological Studies European Commission Joint Research Centre The views expressed in the presentation are those of the authors and do not represent the official position of the EC

The approach scenario building ,[object Object],[object Object],[object Object],[object Object]

Positive scenario: opportunities for eGovernment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

It’s just another hype ,[object Object],[object Object],[object Object],Source: IPTS elaboration of U.S Census, IAB

Few users are proactive – and we are reaching the peak ,[object Object],[object Object],Source: Robert A. Rohde, wikipedia administrator

It’s doesn’t matter ,[object Object],[object Object],[object Object],[object Object],[object Object]

Creating inefficiencies ,[object Object],[object Object],[object Object]

Undermining institutional credibility ,[object Object],[object Object],[object Object]

Damaging societal value ,[object Object],[object Object],[object Object],[object Object],[object Object]

Summing up the potential negatives ,[object Object],[object Object],[object Object]

Summing up the potential negatives ,[object Object],[object Object],[object Object],futility? perversity? jeopardy?

Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object]

Open questions for further work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Policy options ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Engaging and experimenting is the safest/ wisest option!

Identified areas of application (a rolling list) Networked Employees Networked Citizens Front office Back office ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Regulation Cross-agency collaboration Knowledge management Interoperability Human resources mgmt Public procurement Innovation

Why? /2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Candide: “emancipation of civil society” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

eGovernment Web 2.0 Long development cycle Large scale IT projects and budget On hard matters Institutional, top-down Permanent beta, fast iterative development Largely based on open source / free software On soft matters? contacts, networks, knowledge management Spontaneous, bottom-up

What can go wrong with web2 in public services

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What can go wrong with web2 in public services