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RISORSE UMANE
ORGANIZZAZIONE RETE
2
NORTH AMERICA & CANADA
59%
(+5%)
EUROPE
15,5%
(+9%)
CENTRAL &
LATIN AMERICA
7%
(+64,5%)
AFRICA &
MIDDLE EAST
1%
(+10%)
PACIFIC
7%
(-19%)
ASIA
10,5%
(+35%)
- Group Headcount *-
61.903 60.975 60.767 61.979 64.050
69.216
Complexity at Luxottica: the Global Scope
3
Governing the complexity: 3 Drivers, 3 Layers of accountability,
200+ key positions……1 Leadership mindset
TheWayWeLead
TheWayWeLead
The Way We Lead
Global
Regional
Local
Global
Local
Regional
X # Luxottica 8+ Positions
Business
76
Geography
6
Function
126
1
5
57
44
25
14
32
30
4
Governing the complexity: the crucial Role of Functions
F
B G
F
B G
B G
F
Business
and
Geography
Function
Leadership
• Continue sustaining the global expansion of our retail business with local,
regional and company-wide dedicated organizations
• Keep on setting up local and regional systems of integration to reach
Luxottica full potential as ‘One Company’, multi-business and boundary-less
organization
• Create a formal network of leaders, accountable for leading the functional
community
• Develop common language, tools and KPIs (key processes)
• Set up global, regional & local Shared Services
• Manage a ‘One Function’ portfolio of key projects
• Architects of our G-local organization
• Ambassadors of Luxottica characteristics
• Sensitive to cultural differences
• With enormous energy and ability to energize others
5
Managing a cross-border function at Luxottica
Model Description Sample Mechanisms
Central decision making and
execution
• Single central unit or function,
which sets Policy, makes
decisions and executes them
CENTRALIZED STRUCTURE
• Specialized management roles
• Common improvement process
CENTRALIZED DECISION
MAKING, LOCAL EXECUTION
Decision made or policies defined
centrally but executed locally
(e.g., within country organizations)
ALIGNED EXECUTION Decision making primarily in local
region / country organizations, but
some centrally driven coordination to
ensure alignment and optimization;
local execution
• Formal network of functional
leaders and talents
• Talent managed globally
• Global processing centres or
centres of excellence
• Regional shared services
• Best-practice sharing
• Common tools, calendar &
reporting formats for vital few key
processes / projects
• Metrics & Reporting integrated
globally
• Strong local accountability
and general management
DECENTRALIZED Decision and execution fully local
in each country
6
EUROPE
93NORTH AMERICA
174
CENTRAL &
LATIN AMERICA
22
AFRICA &
MIDDLE EAST
5
- Group Headcount -
PACIFIC
44
ASIA
67
Headcount to HR
Ratio
1:184 1:153 1:167 1:151 1:172
HUMAN RESOURCES ACROSS THE GLOBE = 405
Human Resources
7
Knowledge Based Organization
– Formal Organization – – Networked Organization –
Marketing
Sales –
Region 3
Sales –
Region 2
Sales –
Region 4
Sales –
Region 5
Sales –
Region 1
HR
General Manager
ITPlanning & Control
Sales
8
Knowledge Based HR Organization
Communities of practice:
• Talent Acquisition
• Performance Management
• Compensation and Int’l Mobility
• Talent Development
• Recognition & Communication
POTENTIAL
Loose network of
people
who see value in
sharing and learning
together
COALESCE
Loose network
launches
a community
COOPERATION
Community has
established common
mindset, goals, strategies
and start brokering
capabilities and
resources across the
organization
2012
2013+
2011
KNOWLEDGE
COMMUNITY
Members leverage one
another’s proprietary
knowledge to deliver
superior results
Functions /
Processes
GeographyBusiness
Global
Regional
Local
RESULTS RESULTS
FUNCTIONAL
ATTRIBUTES
2011 2012 2013
RESULTS
By 2013 we will act as a knowledge community
9
AllRelations*–Organization–KeyPeople
 9
Organization Internal Density
G-Corporate 7.73
G-GMO 9.43
G-Oakley & Oliver Peoples 8.08
G-Operations China 7.91
G-Operations Italy 9.45
G-Retail Optical Australia & SEA 8.34
G-Retail Optical Greater China 7.79
G-Retail Optical North America 8.90
G-Retail Sun & Luxury 6.76
G-Wholesale 3.12
G-Wholesale & Retail 1.56
Corporate
GMO	
Oakley & Oliver
Peoples	
Operations China	
Operations Italy	
Retail Optical
Australia & SEA	
Retail Optical
Greater China
Retail Optical North
America
Retail Sun & Luxury	
Wholesale	
Wholesale & Retail	
MGR	
• On this overall map, the sub-organizations appear
as defined networks (see colors) and are
positioned around the Corporate Group.
• There some relevant nodes well positioned within
their sub-organization with a clear role of broker.
These are fundamental for the existence of the
network (blue arrows)
* The map presents the entire network by nodes
(Problem Solving + Energy + Know-how + Bridge)
10
HR: Dimension 1 / Problem Solving
11
HR: Dimension 2 / Problem Know-how
12
HR: Dimension 3 / Energy
13
HR: Dimension 4 / Bridge
14
HR – Portfolio of competency and aspirations
• In the first part of the survey were asked three
questions to detect garrison(CONTRIBUTION)
competence (SKILLS) and preference (LIKE) against
practices / processes within the HR group Luxottica.
• The questions asked to put in order of importance the
first three practices as in the example aside
EXAMPLE
Cluster HR Practices
Comp & International Mobility
Compensation & Benefits
Performance Management
International Mobility
Governance & Board Relations
Payroll and Personnel
Administration
Payroll and Personnel Administration
Diversity & Culture Management Diversity & Culture Management
HR Business Partnership HR Business Partnership (Generalist)
Internal Communication Internal Communication
M&A, Organization & Change
Change Management
Organizational Design
Merger & Acquisitions
Planning, Reporting & HRIS
Payroll and Personnel Administration
Reporting & Analysis
Manpower Planning, Budgeting & Forecasting
HRIS
Talent Acquisition & Development
Learning & Development
Talent Acquisition (Recruiting)
Coaching & Feedback Management
Talent Management
Employer Branding
Vendor Management Vendor Management
Welfare, Employee & Union
Relations
Employment & Labor Law
Industrial Relations
Welfare Management
Contribution_01 HR Business Partnership (Generalist)
Contribution_02 Coaching & Feedback Management
Contribution_03 Manpower Planning, Budgeting & Forecasting
Skilled_01 HR Business Partnership (Generalist)
Skilled_02 Coaching & Feedback Management
Skilled_03 Change Management
Like_01 HR Business Partnership (Generalist)
Like_02 Employer Branding
Like_03 Organizational Design
15
Practices preferences
1.The sum of all the answers to
three questions about the
practices emphasized the
significance of Talent
Acquisition & Development
cluster.
2. M & A, Organization &
Change has collected a large
number of preferences (like)
compare to the contribution
and the skills
PREFERENCE BY VOTE
1
2
HR Community Level 1 - Nomination in
• The graph shows the nomination distribution received by HR Leaders
within their peers group
Mr.
Green
Mr.
Red
Mr.
Blue
Mr.
Yellow
Mr.
White
Mr.
Pink
Mr.
Orange
What it’s used for?
AREA PURPOSE
Organizational redesign (inclusive
of M&A)
Ability to identify key brokers, ‘movers’ and ‘shakers’ who can drive change
Process Improvement Practice-based processes’ analysis focusing on knowledge flows integral to core process areas
Partnership/Alliances Effectiveness of partnership / alliance in terms of knowledge and information flow, knowledge
transfer and decision making
Succession planning Reveal “true experts” and identify among them who everyone has in his personal network and
where there might be gaps in case of retirement or transfer
Formative Needs Analysis Ensuring that the right people / capability mix is utilized to execute strategic intent
Stakeholder Analysis Ability to identify key brokers, promoters and potential gatekeepers and see the way they related
to each other
Decision Making Process Connectivity of Executive Team and reveal how information enters and leaves the team
Communication Visualize people real connection and interacting way
Innovation chain Reveal how collaboration is currently happening and show potential gaps or suspected
gatekeepers.

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Nicola Pelà - Performance Management 2.0 - Metodi e strumenti collaborativi per la Gestione e Sviluppo delle Risorse Umane - Digital for Job

  • 2. 2 NORTH AMERICA & CANADA 59% (+5%) EUROPE 15,5% (+9%) CENTRAL & LATIN AMERICA 7% (+64,5%) AFRICA & MIDDLE EAST 1% (+10%) PACIFIC 7% (-19%) ASIA 10,5% (+35%) - Group Headcount *- 61.903 60.975 60.767 61.979 64.050 69.216 Complexity at Luxottica: the Global Scope
  • 3. 3 Governing the complexity: 3 Drivers, 3 Layers of accountability, 200+ key positions……1 Leadership mindset TheWayWeLead TheWayWeLead The Way We Lead Global Regional Local Global Local Regional X # Luxottica 8+ Positions Business 76 Geography 6 Function 126 1 5 57 44 25 14 32 30
  • 4. 4 Governing the complexity: the crucial Role of Functions F B G F B G B G F Business and Geography Function Leadership • Continue sustaining the global expansion of our retail business with local, regional and company-wide dedicated organizations • Keep on setting up local and regional systems of integration to reach Luxottica full potential as ‘One Company’, multi-business and boundary-less organization • Create a formal network of leaders, accountable for leading the functional community • Develop common language, tools and KPIs (key processes) • Set up global, regional & local Shared Services • Manage a ‘One Function’ portfolio of key projects • Architects of our G-local organization • Ambassadors of Luxottica characteristics • Sensitive to cultural differences • With enormous energy and ability to energize others
  • 5. 5 Managing a cross-border function at Luxottica Model Description Sample Mechanisms Central decision making and execution • Single central unit or function, which sets Policy, makes decisions and executes them CENTRALIZED STRUCTURE • Specialized management roles • Common improvement process CENTRALIZED DECISION MAKING, LOCAL EXECUTION Decision made or policies defined centrally but executed locally (e.g., within country organizations) ALIGNED EXECUTION Decision making primarily in local region / country organizations, but some centrally driven coordination to ensure alignment and optimization; local execution • Formal network of functional leaders and talents • Talent managed globally • Global processing centres or centres of excellence • Regional shared services • Best-practice sharing • Common tools, calendar & reporting formats for vital few key processes / projects • Metrics & Reporting integrated globally • Strong local accountability and general management DECENTRALIZED Decision and execution fully local in each country
  • 6. 6 EUROPE 93NORTH AMERICA 174 CENTRAL & LATIN AMERICA 22 AFRICA & MIDDLE EAST 5 - Group Headcount - PACIFIC 44 ASIA 67 Headcount to HR Ratio 1:184 1:153 1:167 1:151 1:172 HUMAN RESOURCES ACROSS THE GLOBE = 405 Human Resources
  • 7. 7 Knowledge Based Organization – Formal Organization – – Networked Organization – Marketing Sales – Region 3 Sales – Region 2 Sales – Region 4 Sales – Region 5 Sales – Region 1 HR General Manager ITPlanning & Control Sales
  • 8. 8 Knowledge Based HR Organization Communities of practice: • Talent Acquisition • Performance Management • Compensation and Int’l Mobility • Talent Development • Recognition & Communication POTENTIAL Loose network of people who see value in sharing and learning together COALESCE Loose network launches a community COOPERATION Community has established common mindset, goals, strategies and start brokering capabilities and resources across the organization 2012 2013+ 2011 KNOWLEDGE COMMUNITY Members leverage one another’s proprietary knowledge to deliver superior results Functions / Processes GeographyBusiness Global Regional Local RESULTS RESULTS FUNCTIONAL ATTRIBUTES 2011 2012 2013 RESULTS By 2013 we will act as a knowledge community
  • 9. 9 AllRelations*–Organization–KeyPeople  9 Organization Internal Density G-Corporate 7.73 G-GMO 9.43 G-Oakley & Oliver Peoples 8.08 G-Operations China 7.91 G-Operations Italy 9.45 G-Retail Optical Australia & SEA 8.34 G-Retail Optical Greater China 7.79 G-Retail Optical North America 8.90 G-Retail Sun & Luxury 6.76 G-Wholesale 3.12 G-Wholesale & Retail 1.56 Corporate GMO Oakley & Oliver Peoples Operations China Operations Italy Retail Optical Australia & SEA Retail Optical Greater China Retail Optical North America Retail Sun & Luxury Wholesale Wholesale & Retail MGR • On this overall map, the sub-organizations appear as defined networks (see colors) and are positioned around the Corporate Group. • There some relevant nodes well positioned within their sub-organization with a clear role of broker. These are fundamental for the existence of the network (blue arrows) * The map presents the entire network by nodes (Problem Solving + Energy + Know-how + Bridge)
  • 10. 10 HR: Dimension 1 / Problem Solving
  • 11. 11 HR: Dimension 2 / Problem Know-how
  • 12. 12 HR: Dimension 3 / Energy
  • 13. 13 HR: Dimension 4 / Bridge
  • 14. 14 HR – Portfolio of competency and aspirations • In the first part of the survey were asked three questions to detect garrison(CONTRIBUTION) competence (SKILLS) and preference (LIKE) against practices / processes within the HR group Luxottica. • The questions asked to put in order of importance the first three practices as in the example aside EXAMPLE Cluster HR Practices Comp & International Mobility Compensation & Benefits Performance Management International Mobility Governance & Board Relations Payroll and Personnel Administration Payroll and Personnel Administration Diversity & Culture Management Diversity & Culture Management HR Business Partnership HR Business Partnership (Generalist) Internal Communication Internal Communication M&A, Organization & Change Change Management Organizational Design Merger & Acquisitions Planning, Reporting & HRIS Payroll and Personnel Administration Reporting & Analysis Manpower Planning, Budgeting & Forecasting HRIS Talent Acquisition & Development Learning & Development Talent Acquisition (Recruiting) Coaching & Feedback Management Talent Management Employer Branding Vendor Management Vendor Management Welfare, Employee & Union Relations Employment & Labor Law Industrial Relations Welfare Management Contribution_01 HR Business Partnership (Generalist) Contribution_02 Coaching & Feedback Management Contribution_03 Manpower Planning, Budgeting & Forecasting Skilled_01 HR Business Partnership (Generalist) Skilled_02 Coaching & Feedback Management Skilled_03 Change Management Like_01 HR Business Partnership (Generalist) Like_02 Employer Branding Like_03 Organizational Design
  • 15. 15 Practices preferences 1.The sum of all the answers to three questions about the practices emphasized the significance of Talent Acquisition & Development cluster. 2. M & A, Organization & Change has collected a large number of preferences (like) compare to the contribution and the skills PREFERENCE BY VOTE 1 2
  • 16. HR Community Level 1 - Nomination in • The graph shows the nomination distribution received by HR Leaders within their peers group Mr. Green Mr. Red Mr. Blue Mr. Yellow Mr. White Mr. Pink Mr. Orange
  • 17. What it’s used for? AREA PURPOSE Organizational redesign (inclusive of M&A) Ability to identify key brokers, ‘movers’ and ‘shakers’ who can drive change Process Improvement Practice-based processes’ analysis focusing on knowledge flows integral to core process areas Partnership/Alliances Effectiveness of partnership / alliance in terms of knowledge and information flow, knowledge transfer and decision making Succession planning Reveal “true experts” and identify among them who everyone has in his personal network and where there might be gaps in case of retirement or transfer Formative Needs Analysis Ensuring that the right people / capability mix is utilized to execute strategic intent Stakeholder Analysis Ability to identify key brokers, promoters and potential gatekeepers and see the way they related to each other Decision Making Process Connectivity of Executive Team and reveal how information enters and leaves the team Communication Visualize people real connection and interacting way Innovation chain Reveal how collaboration is currently happening and show potential gaps or suspected gatekeepers.