SlideShare una empresa de Scribd logo
1 de 22
Descargar para leer sin conexión
Bots & Astroturfing

              The Rise of Fake Influencers

@LutzFinger                                 MiningData.biz
An Army of Bots




                  $ 2.76 million
Bots 1.0 – Spammer going Social
   @you malware.com
   @you-as-well malware.com
   D fresh-contact malware.com




They are not efficient:
Bots 1.0 – Spammer going Social
 @you malware.com
 @you-as-well malware.com
 D fresh-contact malware.com




And they are easy to spot:
•    Time: Regular or Bursty
•    Heavy Hashtag Usage
•    Spam Words
•    Few Friends
Thus Social Networks acted….




    2011        2012    2013

20% detection          7% SPAM
but still Dangerous

            SMEAR Campaigns



            Denial of
            INFORMATION
Bot 2.0 – Social Bots

Social Friend                           @JamesMTitus




Knowledge                               Lajello




Silent Influencer                       @Al_AGW
Can Bots create a Mass movement?
•  Reach
•  Ease of Action
•  Intention
Can Bots create a Mass movement?
•  Reach
                       Astroturf
•  Ease of Action
•  Intention
Can Bots create a Mass movement?
•  Reach
                       Astroturf
•  Ease of Action
•  Intention
Can Bots create a Mass movement?
•  Reach
                                    Astroturf
•  Ease of Action
•  Intention
   •  Opinion leaders (Katz 1955)
   •  Influentials (Merton 1968)
   •  Mavens & connectors (Gladwell 2000)
Can Bots create a Mass movement?
•  Reach
                                    Astroturf
•  Ease of Action
•  Intention
   •  Opinion leaders (Katz 1955)
   •  Influentials (Merton 1968)
   •  Mavens & connectors (Gladwell 2000)




                                                To create
                                                Intention
                                                Is not easy
BUT why….
Aja Dior M.
omgg, my aunt tiffany who work for                                                             45 min
whitney houston just found whitney
houston dead in the tub. such ashamed
& sad :(

              OR why….




                                    Source:	
  TED	
  talk	
  by	
  Kevin	
  Allocca	
  	
  
 Views Per Day for Double Rainbow

                                                                                               6 month
Broadcasting ≠   Intention



  Awareness ≠    Influence


                             15	
  
Influence depends on
•  Reach
•  Ease of Action
•  Intention
                    Topic Dependence
                    Readiness
                    Multiple Sources
Topic Dependence
                                                                                                              	
  
                                                                                                              •      4	
  years	
  
                                                                                                              •      1001	
  Students	
  on	
  Facebook	
  
                                                                                                              •      tradi6onal	
  Self-­‐reported	
  Data	
  
                                                                                                              •      How	
  did	
  taste	
  Spread	
  




  Source:	
  Kevin	
  Lewisa,	
  Marco	
  Gonzaleza	
  and	
  Jason	
  Kaufman	
  (2012):	
  PNAS	
  Vol	
  109,	
  no	
  1	
  




  There is a strong topic dependence.
Influence is often homophily in reality.
Arjun	
  Mukherjee	
  et.al.	
  	
  
Readiness
Multiple Sources
50%

                                In	
  pictures:	
  Apocalyp6c	
  Manchester	
  
                                                                                                                                                Clicking	
  
                                    'Witch's	
  coKage'	
  found	
  in	
  Pendle	
  
                                                                                                                                                Sharing	
  
                               BBC	
  apology	
  for	
  Clarkson	
  comments	
                                                                  Commen6ng	
  
                                    Writer	
  Christopher	
  Hitchens	
  dies	
  

              Eurozone	
  debt	
  web:	
  Who	
  owes	
  what	
  to	
  whom?	
  

                                      No	
  rhinos	
  remain	
  in	
  West	
  Africa	
  

                Earth-­‐like	
  planet	
  found	
  in	
  the	
  "habitable	
  zone"	
  

                                     Neutrinos	
  beat	
  light	
  speed	
  again	
  

       An6maKer	
  atom	
  trapped	
  for	
  first	
  6me,	
  say	
  scien6sts	
  	
  

                                     N	
  Korean	
  leader	
  Kim	
  Jong-­‐il	
  dies	
  

                                                                                             0	
     20.000	
       40.000	
               60.000	
         80.000	
     100.000	
   120.000
                                                                                                                              Social	
  Media	
  Index	
  
                                                                                                                  on	
  the	
  courtesy	
  of	
  	
  	
  



      55%
Truth about the Truth
Outlook

       •  Arm’s length Race
   •  Avoid Training Spammer
•  Verification of Information
Thanks



MiningData.Biz




LutzFinger.com

Más contenido relacionado

Similar a Lutz Finger - Astroturfing the Rise of the Fake Influencers - Measure13

Building Thought Leadership through Content Curation
Building Thought Leadership through Content CurationBuilding Thought Leadership through Content Curation
Building Thought Leadership through Content CurationCorinne Weisgerber
 
Foundations in Networked Journalism
Foundations in Networked Journalism Foundations in Networked Journalism
Foundations in Networked Journalism Edelman
 
Hello, i'm from the internet
Hello, i'm from the internetHello, i'm from the internet
Hello, i'm from the internetAditya Anupkumar
 
Your Reality Is Augmented
Your Reality Is AugmentedYour Reality Is Augmented
Your Reality Is AugmentedBenjamin Joffe
 
Your Reality Is Augmented
Your Reality Is AugmentedYour Reality Is Augmented
Your Reality Is AugmentedBenjamin Joffe
 
Social Media & Stuff
Social Media & StuffSocial Media & Stuff
Social Media & StuffMcKinseyIMC
 
Crisis Communication in the Digital Age
 Crisis Communication in the Digital Age Crisis Communication in the Digital Age
Crisis Communication in the Digital AgeJane Jordan-Meier
 
和你在一起 Be There (2011.11.03@九龍城浸信會KCBC)
和你在一起 Be There (2011.11.03@九龍城浸信會KCBC)和你在一起 Be There (2011.11.03@九龍城浸信會KCBC)
和你在一起 Be There (2011.11.03@九龍城浸信會KCBC)Calvin C. Yu
 
From Digital Panopticon To Noosphere
From Digital Panopticon To NoosphereFrom Digital Panopticon To Noosphere
From Digital Panopticon To NoosphereBenjamin Joffe
 
Quarto evento dell'11/06/2009
Quarto evento dell'11/06/2009Quarto evento dell'11/06/2009
Quarto evento dell'11/06/2009guest24d6ac
 
Web 2.0 For Texas State CPM Program
Web 2.0 For Texas State CPM ProgramWeb 2.0 For Texas State CPM Program
Web 2.0 For Texas State CPM Programguest6e6651
 
Web 2.0 for Texas State Certified Public Manager (CPM)
Web 2.0 for Texas State Certified Public Manager (CPM)Web 2.0 for Texas State Certified Public Manager (CPM)
Web 2.0 for Texas State Certified Public Manager (CPM)Andrew Krzmarzick
 
Kdd12 tutorial-inf-part-i
Kdd12 tutorial-inf-part-iKdd12 tutorial-inf-part-i
Kdd12 tutorial-inf-part-iLaks Lakshmanan
 
Crowdsourcing Tedx Cibeles August version 2011
Crowdsourcing Tedx Cibeles August version 2011Crowdsourcing Tedx Cibeles August version 2011
Crowdsourcing Tedx Cibeles August version 2011ana maria llopis
 
Change 改變 (2011.06.30@STL 明光社)
Change 改變 (2011.06.30@STL 明光社)Change 改變 (2011.06.30@STL 明光社)
Change 改變 (2011.06.30@STL 明光社)Calvin C. Yu
 
Cap2011 public
Cap2011 publicCap2011 public
Cap2011 publicOana Sandu
 

Similar a Lutz Finger - Astroturfing the Rise of the Fake Influencers - Measure13 (20)

Building Thought Leadership through Content Curation
Building Thought Leadership through Content CurationBuilding Thought Leadership through Content Curation
Building Thought Leadership through Content Curation
 
Foundations in Networked Journalism
Foundations in Networked Journalism Foundations in Networked Journalism
Foundations in Networked Journalism
 
Hello, i'm from the internet
Hello, i'm from the internetHello, i'm from the internet
Hello, i'm from the internet
 
Your Reality Is Augmented
Your Reality Is AugmentedYour Reality Is Augmented
Your Reality Is Augmented
 
Your Reality Is Augmented
Your Reality Is AugmentedYour Reality Is Augmented
Your Reality Is Augmented
 
Social Media & Stuff
Social Media & StuffSocial Media & Stuff
Social Media & Stuff
 
Social Media & Stuff
Social Media & StuffSocial Media & Stuff
Social Media & Stuff
 
Crisis Communication in the Digital Age
 Crisis Communication in the Digital Age Crisis Communication in the Digital Age
Crisis Communication in the Digital Age
 
和你在一起 Be There (2011.11.03@九龍城浸信會KCBC)
和你在一起 Be There (2011.11.03@九龍城浸信會KCBC)和你在一起 Be There (2011.11.03@九龍城浸信會KCBC)
和你在一起 Be There (2011.11.03@九龍城浸信會KCBC)
 
Penny Reeh
Penny ReehPenny Reeh
Penny Reeh
 
Truth in Media?
Truth in Media?Truth in Media?
Truth in Media?
 
From Digital Panopticon To Noosphere
From Digital Panopticon To NoosphereFrom Digital Panopticon To Noosphere
From Digital Panopticon To Noosphere
 
Social Media Under Fire
Social Media Under FireSocial Media Under Fire
Social Media Under Fire
 
Quarto evento dell'11/06/2009
Quarto evento dell'11/06/2009Quarto evento dell'11/06/2009
Quarto evento dell'11/06/2009
 
Web 2.0 For Texas State CPM Program
Web 2.0 For Texas State CPM ProgramWeb 2.0 For Texas State CPM Program
Web 2.0 For Texas State CPM Program
 
Web 2.0 for Texas State Certified Public Manager (CPM)
Web 2.0 for Texas State Certified Public Manager (CPM)Web 2.0 for Texas State Certified Public Manager (CPM)
Web 2.0 for Texas State Certified Public Manager (CPM)
 
Kdd12 tutorial-inf-part-i
Kdd12 tutorial-inf-part-iKdd12 tutorial-inf-part-i
Kdd12 tutorial-inf-part-i
 
Crowdsourcing Tedx Cibeles August version 2011
Crowdsourcing Tedx Cibeles August version 2011Crowdsourcing Tedx Cibeles August version 2011
Crowdsourcing Tedx Cibeles August version 2011
 
Change 改變 (2011.06.30@STL 明光社)
Change 改變 (2011.06.30@STL 明光社)Change 改變 (2011.06.30@STL 明光社)
Change 改變 (2011.06.30@STL 明光社)
 
Cap2011 public
Cap2011 publicCap2011 public
Cap2011 public
 

Más de Our Social Times

Taking the Boring out of B2B Content Marketing
Taking the Boring out of B2B Content MarketingTaking the Boring out of B2B Content Marketing
Taking the Boring out of B2B Content MarketingOur Social Times
 
The convergence of social and digital customer service
The convergence of social and digital customer serviceThe convergence of social and digital customer service
The convergence of social and digital customer serviceOur Social Times
 
The Convergence of Social and Digital Customer Service
The Convergence of Social and Digital Customer ServiceThe Convergence of Social and Digital Customer Service
The Convergence of Social and Digital Customer ServiceOur Social Times
 
Social Media Masterclass for BPMA Conference 2014
Social Media Masterclass for BPMA Conference 2014Social Media Masterclass for BPMA Conference 2014
Social Media Masterclass for BPMA Conference 2014Our Social Times
 
B2B content marketing: How to engage generate leads and maximise ROI
B2B content marketing: How to engage generate leads and maximise ROIB2B content marketing: How to engage generate leads and maximise ROI
B2B content marketing: How to engage generate leads and maximise ROIOur Social Times
 
Taking the 'boring' out of B2B content marketing
Taking the 'boring' out of B2B content marketingTaking the 'boring' out of B2B content marketing
Taking the 'boring' out of B2B content marketingOur Social Times
 
Next Generation Customer Communities: From Support to sCRM & Advocacy
Next Generation Customer Communities: From Support to sCRM & Advocacy Next Generation Customer Communities: From Support to sCRM & Advocacy
Next Generation Customer Communities: From Support to sCRM & Advocacy Our Social Times
 
Using Social Data & Gaming Mechanics to Improve Customer Service
Using Social Data & Gaming Mechanics to Improve Customer Service Using Social Data & Gaming Mechanics to Improve Customer Service
Using Social Data & Gaming Mechanics to Improve Customer Service Our Social Times
 
Going Global: How To Create an International Social Customer Service Strategy
Going Global: How To Create an International Social Customer Service Strategy Going Global: How To Create an International Social Customer Service Strategy
Going Global: How To Create an International Social Customer Service Strategy Our Social Times
 
Social Customer Service & Experience (SCSX): A Case Study
Social Customer Service & Experience (SCSX): A Case StudySocial Customer Service & Experience (SCSX): A Case Study
Social Customer Service & Experience (SCSX): A Case StudyOur Social Times
 
12 Monate "die Kabelhelden"
12 Monate "die Kabelhelden"12 Monate "die Kabelhelden"
12 Monate "die Kabelhelden"Our Social Times
 
Optimale Integration Sozialer Medien in das Kundenservice Center
Optimale Integration Sozialer Medien in das Kundenservice CenterOptimale Integration Sozialer Medien in das Kundenservice Center
Optimale Integration Sozialer Medien in das Kundenservice CenterOur Social Times
 
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...Our Social Times
 
Social Customer Service & Marketing
Social Customer Service & MarketingSocial Customer Service & Marketing
Social Customer Service & MarketingOur Social Times
 
Best Practices in Social Customer Service Excellence
Best Practices in Social Customer Service ExcellenceBest Practices in Social Customer Service Excellence
Best Practices in Social Customer Service ExcellenceOur Social Times
 
Are you ready for social customer service?
Are you ready for social customer service?Are you ready for social customer service?
Are you ready for social customer service?Our Social Times
 
Complaints on social media (and how to minimise the damage they cause) - Olga...
Complaints on social media (and how to minimise the damage they cause) - Olga...Complaints on social media (and how to minimise the damage they cause) - Olga...
Complaints on social media (and how to minimise the damage they cause) - Olga...Our Social Times
 
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 Brussels
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 BrusselsSocial CRM and One Agenda - Martin Hill Wilson at SCRM13 Brussels
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 BrusselsOur Social Times
 
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...Our Social Times
 
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...Our Social Times
 

Más de Our Social Times (20)

Taking the Boring out of B2B Content Marketing
Taking the Boring out of B2B Content MarketingTaking the Boring out of B2B Content Marketing
Taking the Boring out of B2B Content Marketing
 
The convergence of social and digital customer service
The convergence of social and digital customer serviceThe convergence of social and digital customer service
The convergence of social and digital customer service
 
The Convergence of Social and Digital Customer Service
The Convergence of Social and Digital Customer ServiceThe Convergence of Social and Digital Customer Service
The Convergence of Social and Digital Customer Service
 
Social Media Masterclass for BPMA Conference 2014
Social Media Masterclass for BPMA Conference 2014Social Media Masterclass for BPMA Conference 2014
Social Media Masterclass for BPMA Conference 2014
 
B2B content marketing: How to engage generate leads and maximise ROI
B2B content marketing: How to engage generate leads and maximise ROIB2B content marketing: How to engage generate leads and maximise ROI
B2B content marketing: How to engage generate leads and maximise ROI
 
Taking the 'boring' out of B2B content marketing
Taking the 'boring' out of B2B content marketingTaking the 'boring' out of B2B content marketing
Taking the 'boring' out of B2B content marketing
 
Next Generation Customer Communities: From Support to sCRM & Advocacy
Next Generation Customer Communities: From Support to sCRM & Advocacy Next Generation Customer Communities: From Support to sCRM & Advocacy
Next Generation Customer Communities: From Support to sCRM & Advocacy
 
Using Social Data & Gaming Mechanics to Improve Customer Service
Using Social Data & Gaming Mechanics to Improve Customer Service Using Social Data & Gaming Mechanics to Improve Customer Service
Using Social Data & Gaming Mechanics to Improve Customer Service
 
Going Global: How To Create an International Social Customer Service Strategy
Going Global: How To Create an International Social Customer Service Strategy Going Global: How To Create an International Social Customer Service Strategy
Going Global: How To Create an International Social Customer Service Strategy
 
Social Customer Service & Experience (SCSX): A Case Study
Social Customer Service & Experience (SCSX): A Case StudySocial Customer Service & Experience (SCSX): A Case Study
Social Customer Service & Experience (SCSX): A Case Study
 
12 Monate "die Kabelhelden"
12 Monate "die Kabelhelden"12 Monate "die Kabelhelden"
12 Monate "die Kabelhelden"
 
Optimale Integration Sozialer Medien in das Kundenservice Center
Optimale Integration Sozialer Medien in das Kundenservice CenterOptimale Integration Sozialer Medien in das Kundenservice Center
Optimale Integration Sozialer Medien in das Kundenservice Center
 
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...
 
Social Customer Service & Marketing
Social Customer Service & MarketingSocial Customer Service & Marketing
Social Customer Service & Marketing
 
Best Practices in Social Customer Service Excellence
Best Practices in Social Customer Service ExcellenceBest Practices in Social Customer Service Excellence
Best Practices in Social Customer Service Excellence
 
Are you ready for social customer service?
Are you ready for social customer service?Are you ready for social customer service?
Are you ready for social customer service?
 
Complaints on social media (and how to minimise the damage they cause) - Olga...
Complaints on social media (and how to minimise the damage they cause) - Olga...Complaints on social media (and how to minimise the damage they cause) - Olga...
Complaints on social media (and how to minimise the damage they cause) - Olga...
 
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 Brussels
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 BrusselsSocial CRM and One Agenda - Martin Hill Wilson at SCRM13 Brussels
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 Brussels
 
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
 
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...
 

Lutz Finger - Astroturfing the Rise of the Fake Influencers - Measure13

  • 1. Bots & Astroturfing The Rise of Fake Influencers @LutzFinger MiningData.biz
  • 2.
  • 3. An Army of Bots $ 2.76 million
  • 4. Bots 1.0 – Spammer going Social @you malware.com @you-as-well malware.com D fresh-contact malware.com They are not efficient:
  • 5. Bots 1.0 – Spammer going Social @you malware.com @you-as-well malware.com D fresh-contact malware.com And they are easy to spot: •  Time: Regular or Bursty •  Heavy Hashtag Usage •  Spam Words •  Few Friends
  • 6. Thus Social Networks acted…. 2011 2012 2013 20% detection 7% SPAM
  • 7. but still Dangerous SMEAR Campaigns Denial of INFORMATION
  • 8. Bot 2.0 – Social Bots Social Friend @JamesMTitus Knowledge Lajello Silent Influencer @Al_AGW
  • 9. Can Bots create a Mass movement? •  Reach •  Ease of Action •  Intention
  • 10. Can Bots create a Mass movement? •  Reach Astroturf •  Ease of Action •  Intention
  • 11. Can Bots create a Mass movement? •  Reach Astroturf •  Ease of Action •  Intention
  • 12. Can Bots create a Mass movement? •  Reach Astroturf •  Ease of Action •  Intention •  Opinion leaders (Katz 1955) •  Influentials (Merton 1968) •  Mavens & connectors (Gladwell 2000)
  • 13. Can Bots create a Mass movement? •  Reach Astroturf •  Ease of Action •  Intention •  Opinion leaders (Katz 1955) •  Influentials (Merton 1968) •  Mavens & connectors (Gladwell 2000) To create Intention Is not easy
  • 14. BUT why…. Aja Dior M. omgg, my aunt tiffany who work for 45 min whitney houston just found whitney houston dead in the tub. such ashamed & sad :( OR why…. Source:  TED  talk  by  Kevin  Allocca     Views Per Day for Double Rainbow 6 month
  • 15. Broadcasting ≠ Intention Awareness ≠ Influence 15  
  • 16. Influence depends on •  Reach •  Ease of Action •  Intention Topic Dependence Readiness Multiple Sources
  • 17. Topic Dependence   •  4  years   •  1001  Students  on  Facebook   •  tradi6onal  Self-­‐reported  Data   •  How  did  taste  Spread   Source:  Kevin  Lewisa,  Marco  Gonzaleza  and  Jason  Kaufman  (2012):  PNAS  Vol  109,  no  1   There is a strong topic dependence. Influence is often homophily in reality.
  • 18. Arjun  Mukherjee  et.al.     Readiness
  • 19. Multiple Sources 50% In  pictures:  Apocalyp6c  Manchester   Clicking   'Witch's  coKage'  found  in  Pendle   Sharing   BBC  apology  for  Clarkson  comments   Commen6ng   Writer  Christopher  Hitchens  dies   Eurozone  debt  web:  Who  owes  what  to  whom?   No  rhinos  remain  in  West  Africa   Earth-­‐like  planet  found  in  the  "habitable  zone"   Neutrinos  beat  light  speed  again   An6maKer  atom  trapped  for  first  6me,  say  scien6sts     N  Korean  leader  Kim  Jong-­‐il  dies   0   20.000   40.000   60.000   80.000   100.000   120.000 Social  Media  Index   on  the  courtesy  of       55%
  • 21. Outlook •  Arm’s length Race •  Avoid Training Spammer •  Verification of Information