Dev Dives: Streamline document processing with UiPath Studio Web
Social Media for Health Care
1. 6 th January 2010 www.outserveweb.com [email_address] Social Networking & Social Media to Support Patient Care
2. 6 th January 2010 www.outserveweb.com [email_address] Philip Oakley Technology Consultant Outserve Ltd Blog Phil Oakley OutserveWeb
3. What we do? 6 th January 2010 www.outserveweb.com [email_address] Outserve provides consultancy to help organisations get the most from technology and the web.
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5. Social Networking Definition Social networking is the practice of expanding the number of one's business and/or social contacts by making connections through individuals.
6. What is Social Media? Social media is content created by people using highly accessible and scalable publishing technologies. … http://en.wikipedia.org/wiki/Social_media
75. 6 th January 2010 www.outserveweb.com [email_address]
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81. The future.. Wave 6 th January 2010 www.outserveweb.com [email_address]
Editor's Notes
Who What and Why of Social Media What is it? Who is using it? Why would you want to use it? Why should you care? How can improve support services
What we have always done Now just online
Wikipedia is social media 14 million user submitted articles 3 million + in English 6 th most popular site on the internet
Facebook has 350million users (2nd) Youtube serves I billion videos per day (3rd) I per internet user Linkedin – Business Social Networking Blogger (7 th ) Twitter (13 th ) Myspace (14 th ) Flickr (33 rd ) Linkedin (39th)
Google/Microsoft Missed the real time web Google Acquisitons? Friendfeed purchased by Facebook
Updates
Google latitude Mobile devices GPS Useful information
Audio
Video
On premise behind the firewall Corporate Social Media
Twitter became so fundamental in spreading news of the protests that the U.S. State Department asked the company to delay a planned shutdown for maintenance.
Weblog over 10 years old Internal/Exteranl Commuication Conversation and Feedback Politicians Old Media Nrespapers/BBC internal blogging strategy
Facebook was then opened on September 26, 2006 to everyone of ages 13 and older with a valid e-mail address 350 million worldwide users 95 million in the US UK 51.5% Online users (US47%)
Statistics Trends for more female/older users Average age of twitter user
Twitter Facebook Youtube
Number10.gov.uk Youtube record a question Flickt Twitter
Stephen Fry Jonothan Ross
World Heath Organisation International & Regional
Digital Wing Of the NHS 100,000 pages Comprehensive health information service for the public. y
Builth GP Surgery in Wales using youtube
Process Improvements Watson Wyatt Communications ROI report 2009/2010
GE – Aviation to Healthcare SupportCentral 400,000 users in more than 6,000 locations around the world. It supports more than 20 languages, garners more than 25 million hits a day hosts more than 50,000 communities 100,000 experts who manage information and answer questions.
More than 4,400 blogs (about 40,000 blog entries), More than 3,300 wikis, 28,000 inquiries and responses in 2,400 forums.
Customer Centric/Feedbal/Opinions
Customer Centricity 12 billion David Cameron
Would not replace choose and book and Electronic prescription
Upload profile and merdcal information
Comments on Blogs Twitter search
Republican Right said NHS was 'evil' and 'Orwellian During Health Care reform debates
Andy Burnham is Secretary of State for Health
Open letter from Gordon Brown thanking the campaign Logo Twibbon
Feedback Trending topics (national, internal and local)
Risks (Telephone, Email, ) HR issues/Legal/Privacy issues Existing policies Private confidential information Above all common sense