Deze presentatie is gegeven tijdens het Congres Over Het Nieuwe Werken op 6 december 2012 in Nieuwegein. Kijk voor meer informatie op Overhetnieuwewerken.nl.

1. Valkuilen en successen van Philips
Workplace Innovation
Creating a great place to work!
Kluwer, December 6th, 2012

2. 1A. Workplace Innovation Program (WPI 2.0)
Waarom doen we dit?
Vision
A key part of our company mission is to make Philips a great place
to work for people who share our passion.
Our goal with WPI is to enable an empowering, innovative and
collaborative way of working;
•One that drives a high performance culture,
•One that fosters a trust-based employee relationship,
•One that enables an inspired human network.

3. WPI 2.0 - Strategic Direction
We will make Philips a great place to work
Vision Drivers Benefits
A key part of our company Enable collaborative &
mission is to make Philips a agile work interactions,
great place to work for foster innovation
people who share our
passion Eager to win
Our goal with WPI is to Attraction & retention of
enable an empowering, talents: Work flexibility
innovative and collaborative and autonomy, inspiring &
WPI
way of working; fun work environment
•One that drives a high Take Team up
performance culture, Ownership to excel Work wherever, whenever;
just deliver = Productivity
•One that fosters a trust- focused way of working
based employee relationship,
•One that enables an inspired Supports brand value
human network. and sustainability

4. WPI 2.0 - Guiding Principles
A great place to work – one level deeper
Bring in our customers Productivity not presenteeism:
and candidates Performance counts, time at the
Be proud of our brand & products office doesn‟t.
Health & wellbeing is choosing Eager to win Be agile & lean to deliver.
your work life balance Welcome to an innovation
Your work, your life, your way playground, make the best out of it
WPI
Working remotely is working Break the barriers
Being mobile doesn't hamper Take Team up Walk the floor, sit next to your
career progression or results Ownership to excel peers & leaders, interact fluidly
Manage what is delivered, Connect, share, learn.
entrust how its delivered Collaborate with your colleagues,
Manage by output and results. formally and informally.

5. WPI 2.0 - Inspiring Workplaces
WPI brings collaborative, interactive work environments. In WPI, you are not fixed to an office:
Instead, you choose your work setting depending on the activity you need to do.
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6. 1B. WPI: wat houdt het in?
Core elements of Workplace Innovation
New ways of working
Activity
Based
Working
Cutting edge Shared working
environment with right
IT solutions
mix of work settings
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7. WPI 2.0 - The WPI Package
What we deliver in a WPI project
Employee Workplace
Facilitated team Employee involvement Support local HR with Support with initiatives
effectiveness in WPI design & WPI proof Labour (first day, clean up
workshops implementation Agreements archives, comms)
Performance-based Knowledge sharing on Work – life balance & Remote working policy
management training new ways of working, Ergonomic guidance. and mobility policy
(in progress) change agent networks (parking, commuting)
IT tools: laptop, mobile Reliable & controllable Connectivity at the Printing and scanning
phone, smart phone, e-mail functionality from workplace: Wireless & of documents on
keyboard, mouse work & home LAN across building printers that follow you
Bring your own device Productivity Training & Virtual meetings:
policy & support collaboration tools Roundtable, Screens &
(in progress) HD Beamers
An inspiring, Variety of work settings Office design based on Work settings based on
collaborative depending on the activities business and regional space analysis and
work environment you need to perform requirements work style evaluation
Attractive workplace, Productivity-focused Project Management
living the Philips brand neighborhood planning (Design, Tenders,
(Lean & E2E) Construct, Move-in)

8. People
New Ways of Working
• Guidance for manager &
employee
• Guiding framework (WPI
principles)
• Guide for working around
the office
• Guide for privacy,
concentration and comfort
• Visitors
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9. People
2 WPI profiles: Mobile & Assigned
• Equipped with IT for mobility inside and outside the office (laptop, mobile
WPI Profile phone, wireless, etc.).
• Not tied to a specific desk.
Mobile • Choice of work settings (activity-based working).
• Assigned to a specific desk for medical or IT reasons (special screens or
heavy duty desktop or other non standard equipment).
WPI Profile • Only open work settings can be assigned in a WPI office.
Assigned • Same protocols as for Mobile profiles apply, including the clean desk
policy.
Note that employees that spend 100% in the office or need to work close to
each other are not Assigned in a WPI office unless for special IT reasons:
See neighborhood space definition in WPI Glossary.
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10. Place: mix of work settings
Shared and activity-based workplaces
Open work settings
• For regular office work in open space.
• Equipped with height adjustable desk, high quality task
chair and a 22" monitor.
• Wired and wireless network, power supply.
Enclosed work settings
• For concentrated/confidential tasks, phone calls or Connect
Webmeeting.
• Equipped with height adjustable desk, high quality task
chair and a 22" monitor. (Optional IP Phone.)
• Wired and wireless network, power supply.
Touch down work settings
• For short/brief tasks (up to two hours only).
• Wireless network, power supply.
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11. Place
Shared and activity-based workplaces
Breakout spaces
• Small, medium and large breakout spaces for
informal meetings.
• Informal furniture.
• Wireless network available.
Meeting rooms
• Meeting rooms for formal meetings: 4-6 p (small), 6-8 p
(medium) and8-12 p (large).
• Equipped with power/data outlets, adequate
teleconferencing & presentation facilities.
• Wireless network available.
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12. Technology
IT provisioning
• Laptop by default, light weight laptop as optional.
• Connect Chat as primary communications channel (audio/video).
WPI Worker • Mobile phone as standard, with optional domestic data service and
international calling. Smart phone as exceptional.
• Aircard by exception.
• Desktop by default.
• Monitor, keyboard and mouse as default peripherals.
Assigned to a desk • Connect Chat as primary communications channel (audio/video)
• Mobile phone.
• Fixed (IP) phone if job requires.
• One conference phone (pref. Round Table) per collaborative worksetting.
Worksetting • Option: one fixed IP phone in every enclosed environment (law driven).
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13. A day in the office Global video Philips Discover WPI-subtitles-low.wmv
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14. 2. Voorbeelden van WPI wereldwijd
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15. WPI in Gurgaon - India: Opening February 2009
472 seats; 520 headcount
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16. WPI in HTCE - Netherlands: Opening February 2010
1344 seats;1728 headcount
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17. WPI in Sao Paulo – Brazil: Opening August 2010
762 seats; 1.100 headcount
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18. WPI in Lisbon– Portugal: Opening March 2011
98 seats; 130 headcount

19. Inhoud
1. Workplace Innovation (WPI) Program
– Waarom doen we dit?
– WPI: wat houdt het in?
2. Voorbeelden van WPI wereldwijd
3. Waar staan we vandaag: wat hebben we geleerd?
– „Lessons learned‟
– Belang Change Management
– WPI Survey (enquette)
– Sustaining management
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20. 3. Lessons Learned in Overall WPI Program
• Integral approach (HR, IT, RE) is needed from the start for successful
implementation
• Change Management is crucial: HR to lead the way! Local Management Team is
key in the change process
• Behavior in the office, use of work settings needs frequent reminders
• Right mix of work settings is essential for WPI
• Extra attention needed for Acoustics in the office environment
• Colorful designs and more Philips Branding in the office.
• Timely alignment with local FM supplier on impact on FM services
• The good results achieved so far in WPI locations require proper sustaining
management by Business leads and HR
"We have a much better team spirit, and we can
communicate with each other quickly and easily.
Our people are proud that we managed to implement WPI
when there seemed to be so many reasons not to. If we have
any regrets, it's that we didn't do this sooner!"
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21. 3. Where we are today (Q4 2012)
• Around 8.000 employees adapted New Ways of Working in WPI offices
over the globe (in 26 offices of 33 in scope)
• On average 3 out of 4 employees favor WPI office above former office
• Overall satisfaction increase 20-40%
 Key for success: integral approach HR / RE / IT  HR in the lead!
 Management to lead by example!
Top 3 satisfiers:
1 I can easily share information and collaborate with my team
2 The office is an energizing and inspiring place to work
3 The space is stimulating interaction and knowledge exchange
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22. 3. EES: engagement improved significantly in WPI
projects
“My work environment is energizing and inspiring”:
Philips Overall 64% (2010)
Completed WPI sites before after
– Stockholm 27% 65%
– Istanbul 44% 77%
– Eindhoven-HTC 39% 57%*
– Sao Paulo 46% 75%
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23. 3. WPI Surveys monitor improvement: Sao Paulo
Overall satisfaction increased from 39 % to 56%
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24. 3 - Change Process
How to manage change into new ways of working – Change Management methodology
Initiate Plan Execute Close
Controlling
Sense of Vision and Communicate Broad Short Term Plan More Anchor in
Guiding Team
Urgency Strategy for Buy-In Empowerment Wins Change Culture
Align Leaders Drive Change Adoption
Change Adoption Survey
Stakeholder Analysis
Communications Plan Quick Wins & Bright Spots
Change Impact Assessment
Learning Plan
Change Agent Network
Manager Coaching
Case for Change/ Elevator Pitch
Leadership Action Plan Change Champion Recognition
Reward & Recognition
Lessons Learned
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25. 3. Communicate openly and fair
WPI 2.0 - Pains & Gains
We acknowledge that its not always an easy transition,
but it‟s an important one to build a great place to work.
You will lose comfort… … but you will gain agility
No personal workplace (i.e. family portraits) Work anywhere, anytime.
Less privacy & less comfort to handle Sit with your colleagues, interact informally.
confidential information
Create and share knowledge fluidly. Learn
No “clear 9-5 at the office” quicker and make decisions faster.
Managers and colleagues don‟t have their Choose a work setting suiting your needs.
teams always physically available.
Focus on what you need to get done, not
Switch to virtual work, learn new tools. on extra hours at the office.
Less hierarchical perks (i.e. office size) Avoid long commutes when unnecessary
Working closer means more office buzz Work on IT facilitated inspiring environment

26. Philips current office data
• Around 48.600 office employees (including R&D)
– Of which 50% in 30 larger locations
– Of which 7.500 already on NWoW/WPI
• Average office occupancy (based on time utilization studies): 40-60%.
• After implementing WPI: average office occupancy: 70-80%
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27. Questions?
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