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Increasing Employee Engagement  by Fostering a Culture of RESPECT ™ by Dr. Paul Marciano Chester County SHRM February 25, 2011 Whiteboard, LLC Maximizing Human Capital
Work Ethic – Fixed or Fixable?              Fixed Internal Got  it  or don’t Fixable Environment Potential for  it
mo·ti·va·tion   (mō'tə-vā'shən)  n. ,[object Object],Latin ( movere ): a drive which directs behavior toward a desired outcome
What are we Motivating? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Traditional Reward & Recognition Programs  ,[object Object]
Published in  The New Yorker  4/19/2010 by Farley Katz  "It's the only way I can get myself  out of bed in the morning."
#1: Programs Fail Because They Are  Programs
#4: Programs Focus on the Wrong Dependent Variable
#10: Programs Are Cover-Ups for Ineffective Supervisors
#13: Programs Reduce Creativity & Risk Taking
#14: Extrinsic Reinforcement Reduces Intrinsic Motivation
#20: Reward Programs Reduce Overall Motivation Low   Average High
ENGAGEMENT
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Robust Impact of Engagement
[object Object],en·gage·ment   (ĕn-gāj'mənt)  n.
Engagement Meter 1 2 3 4 5 Actively  Disengaged Disengaged Opportunistic Engaged Actively  Engaged
Engagement Behaviors 1 2 3 4 5 Creates the mess Walks past mess  without thought Hopes not to see it,  will clean-up if personal benefit Cleans-up what  he/she sees Helps clean-up, fix & prevent
Assessing Level of Engagement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Realizing sustainable increases in employee engagement requires influencing the culture.
Self-Sustaining Culture Culture Behavior Leadership
RESPECT ™  Model
What is the RESPECT Model?   An  actionable philosophy  which guides and directs behavior.
Circle of RESPECT
Respect the Organization Organization
Respect the Supervisor Organization Supervisor
Respect Team Members Organization Supervisor Team
Respect the Work Organization Supervisor Team Work
Feel Respected Organization Supervisor Team Work Individual
RESPECT Meter R  E  S  P  E  C  T ORGANIZATION * SUPERVISOR * TEAM MEMBERS * WORK * INDIVIDUAL LOW HIGH
RESPECT Drivers
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],R ECOGNITION recognition
[object Object],[object Object],[object Object],[object Object],[object Object],E MPOWERMENT empowerment
[object Object],[object Object],[object Object],[object Object],S UPPORTIVE FEEDBACK supportive feedback
[object Object],[object Object],[object Object],[object Object],[object Object],P ARTNERING partnering
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],E XPECTATIONS expectations
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],C ONSIDERATION consideration
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],T RUST trust
Key Takeaways ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions & Comments
WHITEBOARD, LLC Maximizing Human Capital through Targeted Behavioral Solutions Paul L. Marciano, Ph.D. 908.268.7272 [email_address] www.paulmarciano.com

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Chester County SHRM Respect Model Presentation 2-25-11

Notas del editor

  1. If we don’t know what we’re trying to motivate employees toward, then how can we put programs/interventions move them toward it? Yet, rarely does anyone even ask that question – all I hear is “We want more motivated employees!”
  2. Caution Will Rogers
  3. Ellen Langer at Harvard and Chixamiyha at Chicago – ‘withitness”
  4. If a diamond is a girl’s best friend, then engaged employee’s are a companies greatest asset
  5. Environmentalist Animal Rights Activist Pacifist