Four key processes to keep in mind when capturing and transferring critical organizational knowledge.

1. Knowledge Transfer Success Factors
Identify critical
people/knowledge
Employ
common
process
for
identifying
and
prioritizing
CKAs
(Critical
Knowledge
Areas)
and
key
people/positions.
Integrate with other key
programs & processes
Integrate
knowledge
capture
and
transfer
initiatives
with
succession
planning,
hiring,
on-­‐boarding,
and
training
and
development
Install knowledge
“harvesting” process
Employ
proven
process
for
eliciting
and
packaging
knowledge.
Select
and
train
internal
personnel
and
provide
ongoing
support
system
Focus on application.
Track results.
Involve
end
users
early.
Outline
how
knowledge
and
tools
will
be
used
and
how
applicability
and
impact
will
be
measured.
When
crafting
your
strategy
for
capturing
and
transferring
key
organizational
knowledge,
keep
in
mind
these
critical
success
factors.