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New Media
  Fundraising strategy :
  from basics to the
  global trends
  Marcelo Iñarra Iraegui
  marcelo@marceloiniarra
  Text +31 611 187 533
  Twitter @marceloiniarra



Pareto Fundraising
Sydney – Australia
August 24th - 2009
Thanks Pareto !
What’s in the agenda for today 90 
            minutes ?
• Rules for this session
• 2009 in New Media Fundraising
  Jungle
• 7 elastics rules for new media
  fundraising
• Digital Innovation Challenges
“Rules” for this session
• Some basic spanish: 

Por favor, de nuevo!!

Muy Bueno!
“Rules” for this session

Living room session
Please, chose style of presentation :

• Politically Correct presentation

• Politically Incorrect presentation
Wake up Quiz
1. Which of those countries has the 
    highest mobile penetrations?
a. Sweden     
b. Australia      Text the answer to :
                  0410 702 982
c. Germany        Answer in the
                  message a , b, c,d,e
d.UK              and your name.
e. Italy 
Wake up Quiz

Text the answer to : 

0410 702 982
Answer in the message a , b, c,d,e and 
  your name.
Wake up Quiz
1. Which of those countries has the 
   highest mobile penetrations?
a. Sweden    112 % (10 M)    
b. Australia  99.4 %  (21 M)
c. Germany  114 % (93 M)
d. UK  123 % (75M)
e. Italy 149 %  (88M)
Wake up Quiz
• Wich region of world has more internet 
  users ?
• A. North America
• B. Asia
• C. Europe
Wake up Quiz

Text the answer to : 

04 41 07 02 982
Answer in the message a , b, c and your 
  name.
¿What’s does new media 
in 2009 mean ?
Source : Idea difussion curve. Crossing the
chasm. Geoff Moore
“The 7 Elastic Rules
of New Media Mobilization”
        Revised 2009
1. Change your organizational
culture, or how to make bytes
    an integral part of your
           existence
• Amazon
Know who is
violating our
constitution.
NO to the import
of nuclear waste
from Australia
Logo or URL?
2. Develop a strong
new media constituency
How ..?
•First Free experience
•Everywhere
Free experience era
1996 ( web site from 2000)
November 11th 1998
2008
• Revenue 21,795 million
• Profit 4226 million

Fortune May 4 2009
Source :Iniarra-Botti 2007
Social Trysumers
“Experienced consumers are trying new 
  appliances, new services, new flavors, new 
   authors, new destinations …… and  new 
   social experiences”
Marcelo Iniarra & Alfredo Botti adapted from www.trendwatching.com
Source :Iniarra-Botti 2008
Social Trysumers (First, try for free and then donate)

   Cultivation
   through actions
                                   Financial
                                   supporter
                      FR ASK
                      (online,
                      mobile and
“Cyber-Mobile         TMK)

activist program*                              Traditional FR
                                               cycle



   Social Trysumers
“ Ask supporters for their time, not for 
their money, is a better way to increase 
donations. Jumping straight in and soliciting 
potential donors for funds can, in fact, alienate them ‐‐
making them less likely to get
involved and less likely to actually donate. Asking them 
to volunteer first, however, can positively shift their 
willingness to give both time
and money “
Jennifer Aaker of Stanford Graduate School of
Business and Wendy Liu of UCLA,   Journal of Consumer Research 2008
En Bariloche, Neuquén
                             En Capital Federal                                                            En Rosario, Santa Fé




                                                  Forest Law in
                                                                                                                                                            En Córdoba




     En Capital Federal y en Calayate
                                                   Argentina

                                                                                                                                                   En Capital Federal




                     En Capital Federal




                                                                                                                                  En Santiago del Estero
                                                  En Paraná, Entre Ríos
Source: Alfredo Botti. Greenpeace Argentina                                             En Rosario, Santa Fé
BOCA Juniors
                                      Greatest Team in the World


              CQC
http://www.youtube.com/watch?v=ykt-
dhHHjaE
                                           Actions
1,5 millon votes/registrations in favor 
 of the forest law in just 65 days and
y 28 K monthly donors in less than 8 
                months.
Obama is not alone * Ringtones from 
          UNHCR in Spain
Obama is not alone * Ringtones from 
           UNHCR in Spain
• Over 50 K downloads
• Over 110.000 euros raised
• But the most relevant aspect was the first
  telemarketing test 8.7 % conversion rate


     Thanks Francesco Sciacca / UNHCR Spain
If the pyramid changes, should 
      Fundraising change?
Transitional moment from 
 Fundraising to Supporter 
mobilization.
Everywhere
•Web 1.0
•Social Media
•Mobile
3. Use the website as a
   response channel.
Responders evolution 
                 1990’s
Phone-Fax-Post-Responders



                                   Online
                                   responders
Responders today

                             Online &
                             Mobile
Phone-Fax- Post Responders   responders
4. Integrate online and offline 
     media and vice versa.
Offline                                                             Online

                                       Adwords
                      Radio add
                                                     Banners in UNHCRs Sites



     Contact Center                     Landing page

                              DRTV
                                                              Paid banners




                           Print add
                                                          Probono banners
                                       PR and non
                                       traditional
                                       publicity
Why should we integrate media?
•   Synergy
•   Increase results
•   Increase awareness
•   Reduce cost 
5. Use online media to foster 
  relationships with donors
Donor relationships online:
Efficient, fast and cheap!!
Some fresh ideas
A live weekly TV show
from your offices or
projects
Videconference with donors
6. Communicate from our
   website the opportunity to
"live" the experience of being
    part of our organization
information Age
      Ideas
New media driven
 by experiences
Global Campaign trends
                            Me …!
                              • “New campaigning”
• “Traditional” campaigning




                              • I do !
• They Do !!
Global Campaign trends
                       Recognition...!
• “Traditional” campaigning   • “New campaigning”




• Low level of recognition    • Medium to High level of recognition
Global Campaign trends
                              Timing...!
• “Traditional” campaigning
                                   • “New campaigning”




• Off line media pace !
                                   • Instant campaign !
Global Campaign trends
           Be Positive, Pleasurable Attitude ..
• “Traditional” campaigning
                              • “New campaigning”




• Guilty
                              • Smile campaigning …
Global Campaign trends
           Being Part of Something Bigger...
                               • “New campaigning”
• “Traditional” campaigning




                               • Global collective unconscious –
• Think global , act local !    “Think Global , act global”
5 global  supporters needs


      Me ..!!                 + Positive
                              approach

Be part of                          Real time action
something bigger                    “Instant
“global solidarity                  campaigning”


                      High
                      Recognition
7. Test, just like they tested in 
       the "Wild West"
n.A sublime feeling of creative contention
 achieved through innovation.
Innophoria is an on line  game that aims to 
 help social organizations all over the world 
 become more innovative. It's a co‐creation 
 involving the most creative minds in the 
 sector…Your mind!
Would you like to become part of
 the Innophoric movement?
Show me the 
                      money ….for 
                       innovation
% of sales spent in R&D
•   Microsoft 13.9 %  (7.121 millions)
•   Google 12.7 % (2110 millons)
•   Apple 3.3 (782 millions )
•   Amazon 5.5 (818 millions)
•   Boeing 5.8 (3850 millions)

           Source : BCG-value Science, Bloomberg Financial markets, compustats, reuters,
                             standars & poor’s research insight 2008
2009 New Media Map

• 1. Social Trysumers
• 2. Donors 2.0
• 3. Innovation SEM 
• 4. Mobile Mobilization
2.
Fundraising 2.0
  “Do it yourself”
Supporters 2.0
Source: Jason Potts - Think
Google Map to Visualize Online
        Giving Pages




                    Source: Jason Potts - Think
Source: Jason Potts - Think
3. Search Engine
Marketing &
Smart ads
“All of those searches, and all those searchers, 
  have translated into major business 
  opportunity, in fact, the fastest growing 
   business in the history of media”
John Battelle ,The Search .“How Google and Its Rivals Rewrote the rules of 
   Business and Transformed our Culture” 2005
Active Web TV Model Summary



Sponsoring Keywords +  Sponsored link ad 
  (Direct Response Creativity‐Link to…* ) + 
  * Web TV Spot Fundraising ad hoc 
  Landing page + Telemarketing Form
Active Model . Ayuda en Accion .




            Sponsoring
            Keyword


                         Sponsored link
                         ad (Direct
                         Response
                         Creativity)
Active Model . Ayuda en Accion .




                          Telemarketing form
Non Financial Model in action in 
             general figures
                                                           Azione Donna
   Cultivation
   through action                                          ( Monthly)



“ Io Sono Cyber-                                                    Traditional FR
                                                                    Cycle
attivist@” *



   Female prospects

   * All figures are estimated according a mix of markets of references with
   mature on line FR programs.
Active Model Summary


Sponsoring Keywords +  Sponsored link ad 
  (Direct Response Creativity‐Link to…* ) + 
  * Fundraising ad hoc Landing page + 
  Telemarketing Form
Active Web TV Model



      Sponsoring
      Keyword


                   Sponsored link
                   ad (Direct
                   Response
                   Creativity)
Active Web TV Model


It’s new way of SEM & FR. Incorporating the 
 attributes of the Direct Response Television to 
 this technique.
Call to action goes to the Telemarketing form in 
 the same page of the web tv spot.  
Active  Web TV Model ( Celebrities 
          approaches)




                                On line form

                            Telemarketing form
Active Web TV Model Summary



Sponsoring Keywords +  Sponsored link ad 
  (Direct Response Creativity‐Link to…* ) + 
  * Web TV Spot Fundraising ad hoc 
  Landing page + Telemarketing Form
Smart ads and not
  so smart …
Source: IFC Masterclass
M. Iniarra & Mike Walton 2008
Mobile
Mobilization
1,596,270,108
 Global Internet
     Users
   April 2009 . www.internetworldstats.com
4.200.000.000
Global Mobile Users
2.603.729.892
Today is the day to reveal the 
          truth..
And  the origin of my obsession about 
          mobile phones ….  
I dream to find a medium
a) portable, b) personal, c)
instantaneous and
interactive, d) massive and
e) easy to use . Lastly, it
had to be a medium through
which we could collect
donations.
Massive ?
According to statistics from the market 
 database Wireless Intelligence, it took about 
 20 years for the first billion mobile phones to 
 sell worldwide. The second billion sold in four 
 years, and the third billion sold in two.
 Eighty percent of the world’s population now 
 lives within range of a cellular network, which 
 is double the level in 2000. 
What do you carry ?
What do people carry?

Three more important 
 things that people carry out across 
 cultures, gender and 
 contexts
What do people carry? 


Keys,  money and 
 mobile phones.
Source. Jan Chipchase is one of a team of researchers and anthropologists working at Nokia Ted.com 2007
Why Mobile phones …?


  Transcend space …
My perfect Direct Marketing Media 

Portable,   personal,   
  instantaneous and interactive, 
  massive and easy to use .
Are mobiles phones the most 
powerful tool for Fundraising ?
Mobile Expectations




      Source :Katrin Verclas 2008. Greenpeace Mobile
      conference.
Mobile expectations and time




          Source :Katrin Verclas 2008. Greenpeace Mobile
          conference.
Not….

….Yet !
Amnesty Norway
Save the planet with your mobile
Connect2climate is an Indian 
   initiative that aims to raise 
   awareness about climate change 
   and issues affecting our planet 
   with a series of educational 
   games that can be downloaded 
   to cell phones.
These games include 
   “DeCarbonator” and “Mission 
   Lighting”.
The games were launched in India on 
   the 5th of June this year, World 
   Environment Day.
Home work 1 Innovation Challenge
Home work 1 Innovation Challenge
• Challenge 1
  Develop  a new media strategy combining 
  mobile mobilization (SMS or mobile content 
  aspects like ringtones) & SEM  for 
  www.acne.org with the objective to get 800 
  new financial supporters in three months.
Home work 1 Innovation Challenge
• Challenge 2
  Development an integrated new media upgrade 
  strategy  establishing a  new social network of 
  current supporters of the Garlic Seed Foundation
 www.garlicseedfoundation.info ) . 
This foundation has 150 K supporters and the want to 
  set up a community of 1500 active members in the 
  social network increasing their monthly donation 
  by 50% )
http://www.savetheorangutan.org.u
               k/
Home work 1 Innovation Challenge

• Challenge 3 
  You've got no budget but lots of good staff and 
   volunteers. You need to launch a fundraising 
   campaign to save orphan orangutans. We want you 
   to involve a youth audience (8‐14) into the 
   campaign.
  Put together an online plan that would help achieve 
   this goal. The plan must include innovative use of 
   social networking and on line gaming.
http://www.madonna.com/
Home work 1 Innovation Challenge
• Challenge 4
  You want to raise funds for a women’s refuge.  
  Madonna  has offered their support. How 
  would you go about raising funds online? A 
  secondary objective is to raise awareness of 
  the issue of domestic violence. The plan must 
  make strong use of video delivery to mobile 
  tv, web tv, digital tv.
Thank you !!!
Marcelo Iniarra
www.marceloiniarra.com
marcelo@marceloiniarra.com
SMS al +31 611 187 533
Twitter @marceloiniarra

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New Media Strategy Afrf 2009