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COUPONSPY CHRISTMAS
ECOMMERCE SURVEY 2013

What is the average shopping behaviour of Indians
during the festive season?
GOALS OF THE SURVEY
With this survey CouponSpy aimed to determine the shopping
behaviour of Indians during the Christmas period, in particular, their
online shopping behaviour. The results are published in the following
categories:
1.
2.
3.
4.
5.

Online/Offline Shopping
Finance
Products purchased
Comparisons between genders and religions
Fun facts

2

Christmas Facts & Figures 2013
ONLINE/OFFLINE SHOPPING

3

Christmas Facts & Figures 2013
MOST INDIAN PEOPLE BUY CHRISTMAS GIFTS
Answer in percentage

90

85

80
70
60
50
40
30
20

15

10
0
Yes
Christmas Facts & Figures 2013

No

4
MOST INDIAN PEOPLE BUY BETWEEN 1 – 5
GIFTS
Answers in percentage

1-5

68

5 - 10

21

10 - 20

7

More than 20

4
0

20

40

60

80

5

Christmas Facts & Figures 2013
FRIENDS AND FAMILY ARE THE TOP
RECIPIENTS OF CHRISTMAS GIFTS
Indicated in percentage
80
70

68

67

60
50
40
30
20
10

19
6

4

6

0

6

Christmas Facts & Figures 2013
MOST PEOPLE DO NOT HAVE TROUBLE
DECIDING ON THEIR PARTNERS GIFT
Answers in percentage

Very Difficult

9

Difficult

20

Neutral

33

Easy

19

Very Easy

20
0

5

10

15

20

25

30

35
7

Christmas Facts & Figures 2013
DECEMBER IS THE TIME TO DO CHRISTMAS
SHOPPING FOR MOST PEOPLE
Indicated in percentage

70
58

60
50
40

30

30
20
10

4.5

3

1

2.5

0
After
6 Months 3 Months 2 Months
In
Previous Before
Before
Before December
Christmas

Christmas Facts & Figures 2013

A Few
Days
Before
Christmas

8
BETTER PRICES IS THE TOP REASON FOR
ONLINE SHOPPING
Answers are in percentage
80
71 68
70
60
50
45
50
40
30
20
10
0

35

30

27

26
14

13

6

2

9

Christmas Facts & Figures 2013
MONEY MATTERS

10

Christmas Facts & Figures 2013
THE VAST MAJORITY SPEND BETWEEN RS
1000 AND RS 10 000
Answers in percentage

Rs 30 000 - 50 000

2

Rs 20 000 - 30 000

3

Rs 10 000 - 20 000

10

Rs 1000 - 10 000

53
0

10

20

30

40

50

60
11

Christmas Facts & Figures 2013
THE MAJORITY OF RESPONDENTS WILL SPEND
MORE WHEN COMPARED TO LAST YEAR
More

Less

32%

68%

12

Christmas Facts & Figures 2013
THE MOST MONEY FOR CHRISTMAS GIFTS
WILL BE SPENT ON FRIENDS
Answers are in percentage of respondents
35
30
25
20
15
10
5
0

29

27
20

15
7
0.5

2

13

Christmas Facts & Figures 2013
PRODUCTS
PURCHASED

14

Christmas Facts & Figures 2013
THE FAVOURITE ONLINE STORES FOR INDIAN
CONSUMERS
Results in percentage of users

FlipKart

83

SnapDeal

37

eBay.in

34

Myntra

29

HomeShop18

28

Jabong

25

Yebhi

11

Other

9
0

Christmas Facts & Figures 2013

20

40

60

80

100

15
THE BUYERS GUIDE FOR CHRISTMAS GIFTS
Answers in percentage

Clothing/Shoes/Accessories
Electronics
Jewellery & Watches
Items for Home
Cosmetics/Fragrances
CDs/Books/Blu-Rays
Food/Sweets
Toys
Voucher/Cash
Tickets
Consoles & Games
Other

63
58
29
25

18
18
17
17
14
11
11
1
0

10

20

30

40

50

60

70
16

Christmas Facts & Figures 2013
WHERE DO YOU BUY YOUR CHRISTMAS
GIFTS?
Respondents could choose more than one answer
60

54

54

50
40
30
22
20
10

5
1

0
In Stores

Online
using PC

Online
using
Mobile

Online
using Tablet

Other

17

Christmas Facts & Figures 2013
THE CHRISTMAS GIFT WISH LIST
Answers in percentage

Electronics
Clothing/Shoes/Accessories
Jewellery & Watches
Vouchers/Cash
Items for Home
Cosmetics/Fragrances
Food/Sweets
CDs, Books and Blu-Rays
Tickets
Consoles & Games
Toys
Other

64
53
31
27
23
18
15
12
11
9
8
1
0

10

20

30

40

50

60

70
18

Christmas Facts & Figures 2013
COMPARISONS

19

Christmas Facts & Figures 2013
MEN AND WOMEN HAVE THE SAME TOP 3
GIFTS IN THEIR WISH LIST
Answers in percentage

80
70
60
50
40
30
20
10
0

75
64
49
29
1515

88

13

36

30
20

44
34
25

26
12

1110
1

14
5

20

Male
Christmas Facts & Figures 2013

Female
COMPARE WHERE MEN AND WOMEN BUY
THEIR CHRISTMAS GIFTS
Answers in percentage

39

Online Using Computer

59
74

In Stores

46
22
23

Online Using Mobile
3

Online Using Tablet

6
1
1

Other
0

20
Female

Christmas Facts & Figures 2013

40
Male

60

80
21
COMPARE WHICH GIFTS MEN AND WOMEN BUY
1
1

Other
Items for the Home
Food/Sweets
Cosmetics/Fragrances
Jewellery & Watches
Toys
Clothing/Shoes/Accessories
Voucher/Cash
CDs/Books/Blu-Rays
Tickets
Electronics
Consoles & Games

17
18
14

28
24

17
17

29
32
28
59

14
14
17
19

4

14

28

69

911

0
Female

20

72

40

60

80

Male
22

Christmas Facts & Figures 2013
FUN FACTS

23

Christmas Facts & Figures 2013
MANY WESTERN CHRISTMAS TRADITIONS ARE
APPARENT IN INDIA
Answers in percentage
Gifts

61

Helping others

40

Meals with loved ones

35

Decorating

34

The Tree

21

Carols

20

Mass

20

Clay Lamps

12

Mistletoe

3

Other

4
0

Christmas Facts & Figures 2013

10

20

30

40

50

60

70

24
MEMBERS FROM ALL RELIGIONS BUY GIFTS
Answers in percentage

120
100

Christian
100

97

Muslim

Hindu

Buddhist

84
80

67

60

33

40

16

20
3

0

0
Yes

No

25

Christmas Facts & Figures 2013

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2013 Christmas eCommerce Survey Reveals Indian Shopping Behaviour

  • 1. COUPONSPY CHRISTMAS ECOMMERCE SURVEY 2013 What is the average shopping behaviour of Indians during the festive season?
  • 2. GOALS OF THE SURVEY With this survey CouponSpy aimed to determine the shopping behaviour of Indians during the Christmas period, in particular, their online shopping behaviour. The results are published in the following categories: 1. 2. 3. 4. 5. Online/Offline Shopping Finance Products purchased Comparisons between genders and religions Fun facts 2 Christmas Facts & Figures 2013
  • 4. MOST INDIAN PEOPLE BUY CHRISTMAS GIFTS Answer in percentage 90 85 80 70 60 50 40 30 20 15 10 0 Yes Christmas Facts & Figures 2013 No 4
  • 5. MOST INDIAN PEOPLE BUY BETWEEN 1 – 5 GIFTS Answers in percentage 1-5 68 5 - 10 21 10 - 20 7 More than 20 4 0 20 40 60 80 5 Christmas Facts & Figures 2013
  • 6. FRIENDS AND FAMILY ARE THE TOP RECIPIENTS OF CHRISTMAS GIFTS Indicated in percentage 80 70 68 67 60 50 40 30 20 10 19 6 4 6 0 6 Christmas Facts & Figures 2013
  • 7. MOST PEOPLE DO NOT HAVE TROUBLE DECIDING ON THEIR PARTNERS GIFT Answers in percentage Very Difficult 9 Difficult 20 Neutral 33 Easy 19 Very Easy 20 0 5 10 15 20 25 30 35 7 Christmas Facts & Figures 2013
  • 8. DECEMBER IS THE TIME TO DO CHRISTMAS SHOPPING FOR MOST PEOPLE Indicated in percentage 70 58 60 50 40 30 30 20 10 4.5 3 1 2.5 0 After 6 Months 3 Months 2 Months In Previous Before Before Before December Christmas Christmas Facts & Figures 2013 A Few Days Before Christmas 8
  • 9. BETTER PRICES IS THE TOP REASON FOR ONLINE SHOPPING Answers are in percentage 80 71 68 70 60 50 45 50 40 30 20 10 0 35 30 27 26 14 13 6 2 9 Christmas Facts & Figures 2013
  • 11. THE VAST MAJORITY SPEND BETWEEN RS 1000 AND RS 10 000 Answers in percentage Rs 30 000 - 50 000 2 Rs 20 000 - 30 000 3 Rs 10 000 - 20 000 10 Rs 1000 - 10 000 53 0 10 20 30 40 50 60 11 Christmas Facts & Figures 2013
  • 12. THE MAJORITY OF RESPONDENTS WILL SPEND MORE WHEN COMPARED TO LAST YEAR More Less 32% 68% 12 Christmas Facts & Figures 2013
  • 13. THE MOST MONEY FOR CHRISTMAS GIFTS WILL BE SPENT ON FRIENDS Answers are in percentage of respondents 35 30 25 20 15 10 5 0 29 27 20 15 7 0.5 2 13 Christmas Facts & Figures 2013
  • 15. THE FAVOURITE ONLINE STORES FOR INDIAN CONSUMERS Results in percentage of users FlipKart 83 SnapDeal 37 eBay.in 34 Myntra 29 HomeShop18 28 Jabong 25 Yebhi 11 Other 9 0 Christmas Facts & Figures 2013 20 40 60 80 100 15
  • 16. THE BUYERS GUIDE FOR CHRISTMAS GIFTS Answers in percentage Clothing/Shoes/Accessories Electronics Jewellery & Watches Items for Home Cosmetics/Fragrances CDs/Books/Blu-Rays Food/Sweets Toys Voucher/Cash Tickets Consoles & Games Other 63 58 29 25 18 18 17 17 14 11 11 1 0 10 20 30 40 50 60 70 16 Christmas Facts & Figures 2013
  • 17. WHERE DO YOU BUY YOUR CHRISTMAS GIFTS? Respondents could choose more than one answer 60 54 54 50 40 30 22 20 10 5 1 0 In Stores Online using PC Online using Mobile Online using Tablet Other 17 Christmas Facts & Figures 2013
  • 18. THE CHRISTMAS GIFT WISH LIST Answers in percentage Electronics Clothing/Shoes/Accessories Jewellery & Watches Vouchers/Cash Items for Home Cosmetics/Fragrances Food/Sweets CDs, Books and Blu-Rays Tickets Consoles & Games Toys Other 64 53 31 27 23 18 15 12 11 9 8 1 0 10 20 30 40 50 60 70 18 Christmas Facts & Figures 2013
  • 20. MEN AND WOMEN HAVE THE SAME TOP 3 GIFTS IN THEIR WISH LIST Answers in percentage 80 70 60 50 40 30 20 10 0 75 64 49 29 1515 88 13 36 30 20 44 34 25 26 12 1110 1 14 5 20 Male Christmas Facts & Figures 2013 Female
  • 21. COMPARE WHERE MEN AND WOMEN BUY THEIR CHRISTMAS GIFTS Answers in percentage 39 Online Using Computer 59 74 In Stores 46 22 23 Online Using Mobile 3 Online Using Tablet 6 1 1 Other 0 20 Female Christmas Facts & Figures 2013 40 Male 60 80 21
  • 22. COMPARE WHICH GIFTS MEN AND WOMEN BUY 1 1 Other Items for the Home Food/Sweets Cosmetics/Fragrances Jewellery & Watches Toys Clothing/Shoes/Accessories Voucher/Cash CDs/Books/Blu-Rays Tickets Electronics Consoles & Games 17 18 14 28 24 17 17 29 32 28 59 14 14 17 19 4 14 28 69 911 0 Female 20 72 40 60 80 Male 22 Christmas Facts & Figures 2013
  • 24. MANY WESTERN CHRISTMAS TRADITIONS ARE APPARENT IN INDIA Answers in percentage Gifts 61 Helping others 40 Meals with loved ones 35 Decorating 34 The Tree 21 Carols 20 Mass 20 Clay Lamps 12 Mistletoe 3 Other 4 0 Christmas Facts & Figures 2013 10 20 30 40 50 60 70 24
  • 25. MEMBERS FROM ALL RELIGIONS BUY GIFTS Answers in percentage 120 100 Christian 100 97 Muslim Hindu Buddhist 84 80 67 60 33 40 16 20 3 0 0 Yes No 25 Christmas Facts & Figures 2013