This service-design outline concerns a human-to-human network of information-sources on what helps you live well with your long-term condition.

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2. if we were stuck in an elevator with Richard Branson we’d say;
“Reaching out, finding out”
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3. if we had a little longer with him we’d say;
“Information is power! We need ways of connecting
and meeting up. We need to overcome barriers to
improve access and reduce stigma. We need supported
environments where meaningfulconnections can
flourish”
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4. we’re doing this because;
* solves a lack of local information
* we need to bring people together
* we need fast and up to date information that is easy
to access
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5. we want to;
Increase confidence and develop a
human network
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6. in 15
years
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7. Fiona lives in rural Perthshire and lives
Multiple Sclerosis. She knows everyone
in the community
Fiona has been living with M.S for thirty busy and regularly attends charity events.
three years. She lives with her husband
Stuart, they have been married for thirty Fiona has a huge amount of knowledge about
years. She feels that through her experience living with her condition and how others
she now understands her body and has found have coped. She doesn’t let her condition get
a way to live with her condition so she can her down.
get the most out of her life.
The one thing Fiona does struggle with is
“Oh I know everyone around here transport to events and activities especially
and what goes on. I could tell you the if there is poor weather. In addition to
timetable of the local gym off by heart” inefficient services, her local transport also
costs alot and this can sometimes stop her
Fiona keeps active and excercises daily from from going to events
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home. She attends every M.S meeting both
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within her area and in other regions.She “I know all my neighbours and
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keeps a close eye on the library notice board everytime I go in town I say hello to at
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for new events within her village. Because least every second person. We all know
she can’t work anymore, she likes to keep each other’s business around here”

15. We will give ALISS;
* Local info
* Tailored to user
* Peer support
* Online contact
* Human face
* Confidence
* High street presence
* Health service settings (GP, pharm.)
* National coverage (not just in one area)
* Email
* Post
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* Telephone ed i
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16. We need from ALISS;
“We want ALISS to be
our socket”
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17. lets talk
about
resources
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18. Plugged in
and powered
up! n
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