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Patricia Stachiw BA BSP MLIS ,[object Object],Pat.Stachiw@shaw.ca,[object Object]
The Academic Service Desk ,[object Object],A User-Centric Approach to,[object Object]
Overview  ,[object Object],• The Modern University ,[object Object],• Physical Space ,[object Object],• Beyond the Physical Space ,[object Object],• The Vision ,[object Object],• Questions,[object Object]
The Modern University  ,[object Object],• Increasing Student Success ,[object Object],• Increasing Intercultural Understanding ,[object Object],• Increasing Research Capacity ,[object Object],• Increasing Entepreneurial Capacity ,[object Object],• Increasing Sustainability,[object Object]
Physical Space,[object Object]
Combining the reference and access services units in the academic library,[object Object]
(No header)  ,[object Object],• Shared space ,[object Object],• Convenience ,[object Object],• Accessibility ,[object Object],• Focus on the user ,[object Object],• Focus on the campus,[object Object]
(No header)  ,[object Object],• Open concept ,[object Object],• The look ,[object Object],• Hub,[object Object]
Beyond ,[object Object],the Physical Space,[object Object]
Focusing on the non-physical aspects of the combined desk,[object Object]
(No header)  ,[object Object],• Patience ,[object Object],• Attentiveness ,[object Object],• Calm environment ,[object Object],• Knowledge ,[object Object],• Positivity,[object Object]
(No header)  ,[object Object],• Read your user ,[object Object],• Surprises ,[object Object],• Entrepreneurial spirit ,[object Object],• Communication,[object Object]
(No header)  ,[object Object],• Time management ,[object Object],• Teaching and learning ,[object Object],• Be prepared ,[object Object],• Review and refine,[object Object]
the reference staff? ,[object Object],Where does that leave,[object Object]
Just in case,[object Object],OR,[object Object],Just in time,[object Object]
The Vision,[object Object]
The Vision  ,[object Object],• Blend of models ,[object Object],• Focus on TRU ,[object Object],• Customer service ,[object Object],• Entrepreneurial spirit ,[object Object],• Review and refine,[object Object]
Do you have a question?,[object Object]
Patricia Stachiw BA BSP MLIS ,[object Object],Pat.Stachiw@shaw.ca,[object Object]

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