The document discusses both sides of the interviewing and hiring process. It identifies key reasons why people stay with or leave organizations, such as respect, career growth, and feeling overworked. When hiring, it is important to properly define job requirements, conduct phone screens and in-person interviews, and involve multiple team members. Effective interviews determine if candidates have the right skills, personality, ability to learn and adapt to change. Sample interview questions are provided to help evaluate characteristics important for the role and environment.

1. Interviewing and Hiring:
Both Sides of the Process
(Building a Successful Team)
Paul Mueller (UserAid)
www.useraid.com
@Paul_UserAid

2. Building a Successful Team
 Why people stay (unknown resource)
− Respect
− Impact
− Listen
− Increasing responsibility
− Money
 Why people leave (smartmanager.com.au)
− Unrecognized or unappreciated
− No hope for career growth or advancement
− Position doesn’t match what they were hired to do
− Overworked and overstressed
− Lack of coaching or mentoring
© 2011-2013 UserAid, all rights reserved.

3. Interviewing Considerations
 Bad hire can cost 40 times annual salary in lost
productivity and related fire/rehire/retrain expenses
 Hiring well takes time
 Involve multiple team members
 Talk with HR about Dos and Don’ts
© 2011-2013 UserAid, all rights reserved.

4. Interviewing Process
 Define the position (skills & experience needed)
 Collect & identify candidates (resumes, referrals…)
 Phone screen (meet position definition?)
 Writing samples
 In-person interview (strengths; why not hire?)
 Candidate review with interview team
© 2011-2013 UserAid, all rights reserved.

5. What Characteristics Are Important?
 Intangibles of a strong team (interview for them)
− Personality (positive attitude, initiative, …)
− Skills, knowledge, approaches (problem-solving)
− Ability and motivation to learn
− Open to constructive criticism, multiple solutions
− Open to change
− Roles within your team
 What characteristics are important in your
environment?
 How do you interview for those
characteristics?
© 2011-2013 UserAid, all rights reserved.

6. Sample Phone Screen Questions
 Be sure you ask open-ended questions…
 Describe your ideal job (what you love to do)?
 Describe writing process you like to use
 Describe info dev & design experience
 What are your salary requirements (range)?
© 2011-2013 UserAid, all rights reserved.

7. Sample Interview Questions
 Be sure you ask open-ended questions…
 Most proud accomplishment / Biggest mistakes
 Characteristics of supervisors you like most/least
 Characteristics of team members you like most/least
 What if you found someone sleeping at desk?
 We teach you about a product (you teach someone)
 Explore writing maxims and editing of samples
© 2011-2013 UserAid, all rights reserved.

8. Other Ideas or Questions/Comments?
Thank you!
© 2011-2013 UserAid, all rights reserved.