2. Definition: Collaboration
collaboration
noun
1 the action of working with someone to produce or create something : he
wrote on art and architecture in collaboration with John Betjeman.
• something produced or created in this way : his recent opera was a
collaboration with Lessing.
2 traitorous cooperation with an enemy : he faces charges of collaboration.
DERIVATIVES
collaborationist noun & adjective (sense
2).
ORIGIN mid 19th cent.: from Latin collaboratio(n-), from collaborare
‘work together.’
3. Why Collaborate?
Focus of Organizational Change - from
“within” to “between”
Scarce Resources and Cost Savings
Create something you can’t do yourself
Better Quality, Integrated Services
Potential for Learning
Improve odds of success
4. Collaboration “Drivers”
Complexity
Networking - Social and Commercial
Diffusion of Authority - “nobody’s in charge”
Technological advances
Broadband everywhere
Mobile computing - smartphones
5. With Who?
Inside the organization
By Group - “Reports”, Projects, Initiatives
Between Groups - e.g. Sales to Service
Outside the Organization
Specific people or groups, e.g. customers,
agencies, etc.
Non-Specific (everybody)
6. “Where” and “When”
“Where” is all over the place
Office, Home, Worksite, Travel, and Virtual
“When” is just about any time
“Flex-Scheduling” - any 60+ hours per
week you want!
Much of this made possible by technology
Frank Lloyd Wright did not have an iPhone
7. Low-Tech Collaboration
Meetings - Office, Partners, Client’s,
Associations, Libraries
Mail (the paper kind)
Phone, 1-to-1 and Conferencing
Fax
Mass Communications - Print, Radio, TV
8. Early Solutions
e-Mail - CC:Mail, Pine, etc.
“Bulletin Boards” and Forums
File Transfer Protocol (FTP)
Internet Relay Chat (IRC), AIM, Messenger
Remote Access, VPN
Early Web - Internet and Intranet
Shared Folders on internal servers
9. Rise of the Suite
Bring multiple tools into one package
Exhange with Outlook, Entourage, Thunderbird
Lotus Notes
“Groupware” systems
Kerio, Citadel, Zimbra, eGroupWare, Jive, etc.
Project Management solutions
11. e-Mail
Still an essential tool for business, just not
the only tool
Social Networking sites are overtaking e-mail
Alternatives for attachment delivery
Focus on e-mail between various systems and
users, not just the internal and traditional
Web access has become more important
13. Calendar
Emphasis on Shared Calendars and Resources
CALDAV - Communicating Calendars
Managing events across different calendar
systems
Delegation
Availability
15. Shared Address Books
Directory Services - OD, AD
Contact Mgmt solutions - Daylite, ACT!, etc.
e-mail integration a definite plus
Sync Services - copying to other apps
local vs. remote - synching databases
17. Wiki
a Web site that allows collaborative editing
of its content and structure by its users.
Flexible organization of Pages, files, other
shared information
Can be public (e.g. Wikipedia) or private (e.g.
our internal Service Wiki)
Does not require web page creation skills
19. Content Mgmt & “Blogs”
A “blog” (short for ‘weblog’) is a website
where an individual or group can post an
ongoing narrative
Flexible structure - contributors, editors,
publishers, and subscribers (RSS)
Can be external or internal
Wildly extensible
Can be used instead of Web site design
software
21. Digital Asset Management
Essentially a database, library system
Users, permissions, versions, index, search
Assets are tagged with metadata
Include workflow tools, sometimes tailored to
specific users
Usually include a publishing capability
23. Messaging
Everywhere - phones, computers, web
Can be text, voice, video
Single, multiple users, multiple sessions
Live document/file sharing
Can include Virtual Network Computing (VNC)
screen sharing and remote control
25. Virtual Meetings
Online meetings, typically using a service
mature technology, mostly reliable
Screen sharing, audio options (phone, VOIP)
Some better than others at media
Easy to setup and use
Some have “webinar” capabilities - scale up
27. Media-Sharing Websites
Allows users to post all kinds of files
Photos, Videos, Documents
Can be posted directly from Applications
Some allow collaborative editing
e.g. Google, iWork.com
Can use online assets in other tools, e.g. blog
put burden of hosting media on somebody
else
29. Social Networking Sites
Primarily geared to consumers, but some
business applications
Basically a blog and sharing site for users
MySpace, LinkedIn, Facebook, many others
Micro-blogging - “Twitter”
useful for event monitoring
30. Mac Advantages
On the desktop
iChat, iWeb, iPhoto, iMovie, GarageBand,
Mail, Safari, iCal
Ethernet and WiFi built in
On the Server
iChat Server, iCal Server, Podcast
Producer, Web Server, Mail Server, Wiki
Server, Blog Server, FTP