VoIP Office Telephone Systems

1. VoIP Telephone Systems
and Solutions
Paul Marsh

2. What is VoIP?
• VoIP is modern telephone technology that
all modern telephone systems use.
• VoIP is a technology which converts speech
into computer data packets so it can be
transmitted over computer networks and the
Internet.
• A VoIP based telephone system can coexist
on your computer network and integrate
with Email, CRM and provide a personalised
user dashboard on your computer.

3. How can VoIP benefit me?
It can provide you with a modern telephone system
with many features which are normally only found in
large or expensive telephone systems.
• Low cost of ownership
• Return on Investment (ROI)
• Flexible
• Expandable
• Configurable
• Feature Rich
• Help make your business more productive

4. Advantages of VoIP
Telephone System
• No need for separate phone wiring – phones use computer
network.
• Far less expensive than a hardware based PBX/PABX telephone system
• Employees & Directors can have telephone extensions at their homes
• Choose from many VoIP phones instead of getting locked in with one vendor
• Receive & Make calls via the standard PSTN using VOIP Gateways
• Save on call costs with 'out of the box' configurations for popular
SIP / VOIP providers.

5. Features of 3CX System
• Complete phone system – Provides call switching,
routing and queuing
• Purchase cost dramatically lower than traditional hardware PBX
• Scalable, unlimited extensions and phone lines
• Auto attendant (e.g. 1 for sales, 2 for support, etc.)
• Reduce long distance and inter office call costs

6. Features of 3CX System
cont.
• No more expensive proprietary system phones – Use
standard SIP phones
• Eliminate the phone wiring and make moving offices easier
• Inbuilt Outlook, Salesforce.com integration
• Out of the box configuration for many VOIP providers, VoIP
Gateways, Skype™ and IP Phones.
• Not hosted, installed on your computer network

7. VoIP System Overview

8. Wide range of VoIP telephone
handsets to choose from
SNOM Snow Edition

9. Receptionist VoIP Telephone Options
SNOM 360 with receptionist
module and headset

10. Conference & Mobile
SNOM Meeting Point, 870
and M3 Series

11. Phone Line Options
3CX based VoIP telephone system is compatible with
all types of BT telephone lines and SIP providers:-
• BT Analogue lines
• BT ISDN2e
• BT ISDN 30
• Internet SIP Providers

12. Sip Providers (U.K)
There are a wide range U.K based SIP providers:-
• Sipgate
• VoipOn
• VoIP Unlimited
• Use your own ISP’s SIP

13. SIP Providers Worldwide
Create a presence in other cities or other countries
using a SIP provider. e.g. Local phone number in :-
• Dublin
• Canada
• U.S.A
• Australia
• New Zealand

14. SIP call cost examples (per min)
Destination SIP Cost BT Cost
UK landline 1.19p 4.5p
UK mobile 9.9p 12.23p
China 1.5p 25.7p
Australia 1.8p 26.7p
Canada 1.5p 18.0p
France 1.7p 20.5p
Spain 1.7p 24.0p
Hong Kong 2.0p 13.5p
Israel 2.1p 58.0p
Germany 1.7p 20.5p
U.S.A & mobiles 1.5p 17.0p

15. Real World Example 1
Small Office comprising of 5 VoIP telephone handsets
and a 2 BT analogue telephone lines.
Ring Groups
Music on hold
Caller Line Identification (CLI)
Per user Voice Mail
Night Service Voice Mail
SIP provider for long distance/international phone calls

16. Real World Example 2
Office comprising of 15 VoIP telephone handsets, 3 x
BT ISDN2e telephone line and 3 remote tele-workers.
Digital Receptionist
Call queuing
Transfer of calls to tele-workers
Remote Extensions for tele-workers
Monitoring and reporting of tele-workers call statistics
Per department and per user voice mail

17. Real World Example 3
Business comprising of an office in Winchester and
another in London, 15 telephone handsets at each
office and ISDN30 at each site.
Digital Receptionist
Call Queuing
Per user Voice Mail
3CX bridge between offices (free inter-office calls & transfer)
Using a SIP provider to make long distance phone calls

18. Integration with CRM
3CX VoIP system integrates
into CRM systems.
Currently supported:-
Outlook Contacts
Sales Force

19. Faxing Incoming / Outgoing
With a 3CX based VoIP telephone system you can
send and receive Faxes
• Incoming Faxes are emailed as PDF
documents
• Outgoing Faxes are sent via Microsoft
Windows Fax client

20. Peace of mind – 3CX Support
• 25 Resellers in the U.K.
• 30 Resellers in the U.S.A
• 10 Resellers in Australia
• 6 Resellers in Canada
• 9 Resellers in France
• 8 Resellers in Spain
• Many other resellers worldwide

21. Summary
3CX based VoIP telephone System
• Flexible - Will suit just about any configuration
or requirement
• Extensible - Phones extensions can be added
anywhere you have an internet connection
• Modular - Just like a computer network,
devices can be added as your needs evolve
• Cost effective

22. Questions & Answers

23. Partners with all the main
technology vendors

24. Services & Solutions
We also offer many IT services including:-
• 3CX Based VoIP solutions
• Computer & Network Maintenance
• Troubleshooting
• Computer, Server & Network Installations
• Remote Monitoring of servers and networks
• Data Recovery and destruction

25. Thank you for attending
VoIP Telephone Systems
and Solutions
www.century-it.co.uk
Thank you for your interest
Paul Marsh