2. About PDP’s training courses
PDP is Ireland’s leading provider of professional compliance
training in the fields of data protection and records management
PDP’s training courses enable delegates to understand the legal requirements that apply to
key areas of their daily working lives.
Organisations that send their staff on PDP’s professional training courses benefit from the
peace of mind in knowing that their staff will be fully up to date with the latest knowledge and
developments.
■ Expert trainers - all of PDP’s trainers meet excellence criteria
■ Quality venues - all public courses take place in 4 or 5 star hotel venues in central Dublin,
with a sit-down lunch included
■ Comprehensive course materials - all delegates receive a binder of materials explaining
the subject
■ Interaction - delegates are encouraged to ask questions in the training sessions
■ Discounts - organisations sending multiple delegates will receive discounts for the second
and subsequent delegates
■ Fully up-to-date - the content of each course is reviewed several times per year to ensure
that PDP courses are the most up-to-date available
■ In-house training - all courses can be provided to you at your own premises - see page 9
■ Certificate of attendance - delegates are issued with a certificate of attendance on request
Five easy ways to book PDP’s training courses
Telephone: +353 (0)1 657 1479
Fax: +353 (0)1 633 5853
Email:
Post: PDP
Suite 3, Herbert Hall
16 Herbert Street
Dublin 2
Ireland
Web: www.pdp.ie
All bookings are subject to the terms which can be accessed at www.pdp.ie/training/terms
2
www.pdp.ie
+353 (0)1 657 1479
3. Contents
Data Protection
Data Protection Essential Knowledge ........................................................................................ 4
Handling Access Requests ......................................................................................................... 5
Records Management
Records Management 1 ............................................................................................................. 6
Records Management 2 ............................................................................................................. 7
Training Staff
Training Staff in Data Protection ................................................................................................. 8
In-House Training Solutions ............................................................................ 9
Trainers’ Biographies........................................................................................... 10
Booking Form ..............................................................................................................11
Professional and practical,
PDP’s training courses are
invaluable!
www.pdp.ie 3
+353 (0)1 657 1479
4. Data Protection Essential Knowledge 5 hours
CPD
Dublin
This course is an introductory level course for all those that are new to data
“ informative course.
Excellent tutor. Very
protection, or those that require a refresher on the fundamental concepts. It is
designed for people who work with, or will work with, data protection issues on a Neil Deacon
”
regular basis. Compliance Officer
Raymond James Investment
This invaluable and practical training session examines core concepts of practical Services
data protection compliance, including:
■ how data protection law applies to your organisation
■ what can and cannot be done with staff information and customer information “ at the level of thewell pitched
The course was
participants.
■ the requirements on organisations to keep data secure, and how to meet those Excellent session leader. Very
requirements worthwhile.
”
Valerie Ryder
■ the rights of individuals, such as customers and staff, in respect of data held by
Administrative Assistant
your organisation University of Limerick
■ the legal requirements for gathering information for marketing, including the use
of opt-out and opt-in clauses
■ the requirements for using CCTV cameras “ element of the courseon each
The tutor’s examples
were very
■ an introduction to handling requests for information by individuals
■ the special rules that apply to using ‘sensitive personal data’ (e.g. medical
good.
”
Brid Hand
information, criminal convictions, ethnicity data) Competition & Benefits Manager
■ the restrictions on sending personal data abroad Wyeth Biotech
■ the legal requirements for outsourcing personal data processing operations, e.g.
payroll, call-centres, private investigators and confidential waste management
“ skilfully and verycourse very
The tutor led the
companies
Siobhán Fitzpatrick
clearly.
”
■ identifying which areas of your organisation need attention and remedial action
■ the role of the Data Protection Commissioner Librarian
Royal Irish Academy
The Trainer: €545
Peter Carey, Charles Russell 15% discount for second delegate
See the Trainer’s biography on page 10 20% discount for third and subsequent delegates
Short Day – 10.00am to 4.00pm (lunch included)
Who should attend:
Dublin Monday, 26th April 2010
Compliance Officers, Human Resources Managers, Dublin Friday, 24th September 2010
Office Managers, Company Secretaries, IT Managers, Dublin Monday, 6th December 2010
Business Analysts, Records Managers, Archivists,
Information Managers, Legal Advisors, Trainee Data
Protection Officers, Database Managers, and others.
4
www.pdp.ie
+353 (0)1 657 1479
5. Handling Access Requests 5 hours
CPD
Dublin
Dealing effectively with Access Requests remains a management challenge for
many organisations. Requests can come from customers, employees, complainants
and others. The quantities of information typically held on individuals are increasing
to vast proportions, sometimes as an unintended consequence of technological
NEW
advances. TRAINING
COURSE
In Ireland, individuals’ awareness of their information rights, as well as their
expectations of access, has reached an unprecedented level. Responding to Access
Requests remains an all-too-frequent drain on staff time and budgets.
This practical training course examines the process of handling and responding to
Access Requests. It includes:
■ determining whether a valid request has been made under the Data Protection
Acts 1988 & 2003
■ liaising with the applicant to clarify the request
■ analysing whether particular manual (paper) records fall within the law
■ setting parameters for the search for information and collating the results
■ establishing whether the retrieved information is personal data
■ dealing with third party data
■ applying the relevant exemptions
■ presenting the response to the applicant
■ managing dissatisfied recipients
■ guidance from the Data Protection Commissioner’s Office
■ how to deal with an investigation by the Commissioner’s Office
■ staff awareness and training
Participants in this ‘Handling Access Requests’ training course will acquire the
knowledge necessary to effectively manage Access Requests in their organisation
and to instigate a process for dealing with such requests.
The Trainer: €545
Paul Lavery, McCann FitzGerald 15% discount for second delegate
See the Trainer’s biography on page 10 20% discount for third and subsequent delegates
Short Day – 10.00am to 4.00pm (lunch included)
Who should attend:
Dublin Wednesday, 28th April 2010
Data Protection Officers, Information Officers, Privacy Dublin Thursday, 9th September 2010
Officers, Compliance Officers, Information and Dublin Friday, 3rd December 2010
Commercial lawyers (in-house and private practice),
Office Managers, Human Resources Officers,
Records Managers, and others.
www.pdp.ie 5
+353 (0)1 657 1479
6. Records Management 1 5 hours
CPD
Dublin
Organisations face increasing pressure to manage their records according to
statutory and business requirements. As the use of electronic records and the
“ approach andintroductionwaythe
Gives a good
structured
to
of
deployment of electronic document and records management systems continue
to increase, the core skills of the person responsible for records management
starting.
”
Laura Keane
become ever more important to the organisation. In many cases, appropriate data Assistant Director
protection and FOI compliance will depend upon a good records management RehabCare
system.
This invaluable training session, led by an internationally acclaimed records
management expert, Philip Jones, examines core concepts of good records
“ Dualta Ó Broin
Excellent.
”
management practice. Corporate Governance
Department of Community, Rural &
Records Management 1 is an introductory level session that provides delegates
Gaeltacht Affairs
with a thorough grounding in the fundamentals of records management, including:
■ introduction - basic concepts
■ records management tools “ in understandingvery helpful
The course was
how records
■ records lifecycle approach management works within an
■ designing a file plan organisation.
Anne Bennett
”
■ records destruction
■ Executive Secretary
legal framework / compliance
European Space Agency
■ management of electronic records and email
Delegates are encouraged to share their own experiences at the session. The day
will be a mixture of presentation and practical exercises. There will be plenty of “ particularly useful.
The classification types were
opportunity for questions.
Richard Neale
”
A discount is available for delegates booking both Records Management 1 and Environmental Health & Safety
Records Management 2 - see below. Manager
Edenderry Power Ltd
The Trainer: €495*
Philip Jones 15% discount for second delegate
See the Trainer’s biography on page 10 20% discount for third and subsequent delegates
Short Day – 10.00am to 4.00pm (lunch included)
Who should attend:
Dublin Monday, 24th May 2010
Records Managers, Archivists, Office Managers, Dublin Monday, 8th November 2010
Information Managers, Data Protection Officers,
Records Management Officers, Compliance Officers,
Freedom of Information Officers, Company Secretaries, *The fee for both Records Management 1 and
Administrators, Database Managers, and others. Records Management 2 booked together is €795
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www.pdp.ie
+353 (0)1 657 1479
7. Records Management 2 5 hours
CPD
Dublin
Organisations face increasing pressure to manage their records according to
statutory and business requirements. As the use of electronic records and the
“ helpful. I have greatly benefitted
I found the two-day course very
deployment of electronic document and records management systems continue from what I have learned from
to increase, the core skills of the person responsible for records management ”
Philip.
Natasha Smith
become ever more important to the organisation.
Medical Records Officer
This course will examine how to implement good records management practice. National Rehabilitation Hospital
Led by an internationally recognised expert in records management, Philip Jones,
Records Management 2 is an intermediate level session will provide a grounding in
the fundamentals of records management, including: “ and EDRMS were particularly
The classification methods
■ introduction - initiating a records management project useful.
”
Maciej Szydlowski
■ records Audit
Executive Project Officer
■ process mapping National Social Work Qualifications
■ building a business classification scheme Board
■ measuring Performance
■ EDRMS
■ sustaining a records management programme “ Cara Leigh”
Excellent.
Hamill
Delegates are encouraged to share their own experiences at the session. The day Records Management Officer
will be a mixture of presentation and practical exercises. There will be plenty of Southern Education & Library Board
opportunity for questions.
Delegates electing to attend only the Records Management 2 course should have
a knowledge of basic records management principles including classification,
“ explaining not only Records
Very analytical presentation
metadata and retention, which are covered in the Records Management 1 training Management but other
course (see page 6). requirements that lead to an
effective RM programme. Thank
A discount is available for delegates booking both Records Management 1 and
Records Management 2 - see below.
you again.
”
Soumela Segouli
Administrative Assistant
Black Sea Trade & Development
Bank
The Trainer: €495*
Philip Jones 15% discount for second delegate
See the Trainer’s biography on page 10 20% discount for third and subsequent delegates
Short Day – 10.00am to 4.00pm (lunch included)
Who should attend:
Dublin Tuesday, 25th May 2010
Records Managers, Archivists, Office Managers, Dublin Tuesday, 9th November 2010
Information Managers, Data Protection Officers,
Records Management Officers, Compliance Officers,
Freedom of Information Officers, Company Secretaries, *The fee for both Records Management 1 and
Administrators, Database Managers, and others. Records Management 2 booked together is €795
www.pdp.ie 7
+353 (0)1 657 1479
8. Training Staff in Data Protection 5 hours
CPD
Dublin
Having responsibility for training staff on data protection issues can be a daunting
prospect. Yet it is essential that all staff who handle personal information
“ Paul Dawson
Very good.
”
understand the fundamental principles and the practical requirements for Data Protection Officer
complying with data protection rules. It is also important that staff members are Dublin City Council
able to identify breaches or potential breaches of data protection law, and to react
appropriately.
Practical and non-technical, this training session gives an insight into suitable “ the course notes were very
The practical exercises and
training methods and assessing knowledge levels amongst different categories
of staff. It will also consider the key issues in planning for and preparing a staff
valuable.
”
Mary O’Reilly
training session, including: HR Development Manager
■ who should be trained, and what do they need to know? Central Fisheries Board
■ appropriate training tools for different groups of staff
■ putting together slides, exercises, case studies, and taking examples from “real life”
“ recommend. was very good. I
The training
■ session length and timings
■ getting the audience on-side and keeping them engaged
”
Patricia Quinn
■ assessment and follow-up Information Officer
NI Court Service
The session will look at how to train staff to:
■ appreciate who and what is covered by data protection rules
■ understand the organisation’s policy and aims on personal data use
■ understand their individual responsibilities
■ know and apply the 8 core Principles for personal data use
■ understand the additional measures required for sensitive data use
■ recognise when, and for what purposes, staff / customer data may be used
■ identify appropriate steps to help keep personal information secure
■ deal with external requests for information, and understand the safeguards to apply
■ understand the rights of individuals and third parties
■ recognise and deal with an access request
■ know what to do in the event of a data protection breach
The Trainer: €545
Gabriella Wright 15% discount for second delegate
See the Trainer’s biography on page 10 20% discount for third and subsequent delegates
Short Day – 10.00am to 4.00pm (lunch included)
Who should attend:
Dublin Tuesday, 9th March 2010
Data Protection Officers, Information Officers, Privacy Dublin Monday, 20th September 2010
Officers, Compliance Officers, Information and Dublin Monday, 13th December 2010
Commercial lawyers (in-house and private practice),
Office Managers, Human Resources Officers,
Records Managers, and others.
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www.pdp.ie
+353 (0)1 657 1479
9. In-House Training Solutions
Effective training will improve the productivity of your employees,
making your business compliant and competitive
PDP In-House Training provides tailored training solutions delivered at a location IBM
of your choice. Whether you need data protection training or records management
Nutrition Point
skills training, we can develop a course to fit your needs.
All PDP’s training courses shown on the pages of this catalogue can be provided Independent Living Funds
for your staff at your own premises or at a location of your choice. Additionally, we Accenture
can tailor or create a course to suit the exact needs of your organisation.
Energia
The advantages of in-house training
Fragomen
Choosing an in-house version of one of our training courses will be more
economical where several members of your staff will be attending the session. Lidl
You also benefit from having a PDP Trainer ‘to yourselves’ for the day, at your own
premises – the Trainer can ‘confidentially’ answer questions relating to the specific Health Protection Agency
compliance needs of your organisation. EMB
Choosing an in-house training solution means that you are in control of the
Bank of Scotland
schedule – you choose the start time and duration of the session to suit your
needs. Signet
A further advantage of choosing an in-house training session is that your staff will Cadwalader
not incur the travel costs associated with attending a ‘public’ session.
Guide Dogs
Quality training
Allen & Overy
The same Trainers who provide PDP’s public courses also provide the in-house
sessions, so you are assured of the same high quality course leaders who are not Pfizer
only experts in their field but also highly accomplished Trainers.
Royal Sun Alliance
Contact details
Europol
For more information on PDP’s in-house training options, and to obtain a quote,
please contact James Black: Federation of Master
Builders
+353 (0)1 657 1479 Genzyme
www.pdp.ie/training/inhouse
www.pdp.ie 9
+353 (0)1 657 1479
10. Trainers’ Biographies
Peter Carey Paul Lavery
is a Solicitor who is dually qualified in is the head of the IT & E-Commerce Group
both Ireland and the United Kingdom. in McCann FitzGerald and advises on a
He is a Consultant with the London law wide range of data protection, freedom
firm Charles Russell, and is described of information, information technology,
by the British Computer Society as “one intellectual property, e-commerce and
of the leading experts in European Data confidentiality issues. Paul is the author of
Protection law”. Commercial Secrets: The Action for Breach
of Confidence in Ireland ( Round Hall / Sweet
Peter has written Europe’s leading book on
& Maxwell, 1996 ), the first Irish work on the topic. Paul’s book has
data protection compliance and provides data protection advice
been quoted in judgments of the Irish Supreme Court.
to many different types of clients in the public and private sectors,
including government, heath care, telecoms, insurance, charities Paul advises on all aspects of data protection law including
and law firms. data protection obligations and compliance issues, enforcement
issues dealing with access requests, data security issues, Data
Peter has developed a reputation for being a lively and engaging
Protection Commissioner audits and investigations, marketing
speaker and trainer, and consistently receives an “excellent”
obligations, data protection notices and contractual provisions,
grading from delegates on his training courses.
international data transfers and registration obligations.
Philip Jones Gabriella Wright
has over 27 years information is a data protection and employment law
management experience in public and specialist. She has extensive experience of
private sector organisations both as a training staff on data protection compliance
practitioner and at a senior management issues and of advising on all aspects of
level. His wide range of practical employment law and compliance with data
experience has involved working in the protection requirements in the workplace.
areas of information legislation, information Whilst working in private practice she was
security and electronic document and recommended as a leader in employment
records management. law by Chambers Legal Directory.
Philip is a co-editor of ISO 15489 International Records Gabriella is an experienced speaker and trainer and has delivered
Management Standard. He is Chairman of the BSI Archives & numerous training workshops for lawyers, management personnel
Records Management Committee and is the author of a number and HR professionals. She is the author of a number of articles on
of books on records and information management. He was data protection law, and a contributor to Data Protection Ireland
appointed the first ever Visiting Professor of records management journal. Gabriella spent 7 years with the leading Employment &
at the University of Northumbria in 2000, a role he still fulfils. Pensions team at law firm, Charles Russell LLP, the last two years
as a partner. Gabriella’s training style is friendly and approachable
Amongst his other professional activities, Philip has served
and her courses consistently attract a mode average of “excellent”
as Director and then Chairman of the Records Management
grading in delegate feedback.
Society. He is currently President of the International Records
Management Council. Philip has been a PDP trainer for several
years and consistently receives a grading of “excellent” from
delegates on his training sessions.
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www.pdp.ie
+353 (0)1 657 1479
11. Booking Form
Please fill in the form below and fax or post it to book your place/s:
Discount: 15% discount for second delegate, 20% discount for third and subsequent delegates on the same course and the same date
Delegate/s details Five easy ways to book
1 Title:
Organisation:
Name: Telephone: +353 (0)1 657 1479
Fax: +353 (0)1 633 5853
Email:
Position: Post: PDP
Email: Suite 3, Herbert Hall
16 Herbert Street
Telephone: Dublin 2
Address: Ireland
Web: www.pdp.ie
Name of Course:
Available courses
Date of Course: Data Protection
2 Title:
Position:
Name: Data Protection Essential Knowledge
Monday, 26th April 2010
Friday, 24th September 2010
Email:
Monday, 6th December 2010
Name of Course:
Handling Access Requests
Date of Course: Wednesday, 28th April 2010
3 Title:
Position:
Name: Thursday, 9th September 2010
Friday, 3rd December 2010
Email: Records Management
Name of Course: Records Management 1
Date of Course: Monday, 24th May 2010
Monday, 8th November 2010
For additional delegates, copy the form, call or book online Records Management 2
Invoice details ( if different ) or purchase order number (if needed) Tuesday, 25th May 2010
Tuesday, 9th November 2010
Training Staff
Training Staff in Data Protection
Tuesday, 9th March 2010
Monday, 20th September 2010
Payment Monday, 13th December 2010
I enclose a cheque for € __________ Please make cheque payable to “PDP”
Please send me an invoice
Terms
Data Protection
Bookings are made subject to our terms, which can be found at www.pdp.ie/training/terms
We never transfer client/customer data to
Unable to attend? third parties. To see how we use
customer/client data, please visit
If you are unable to attend the course(s), but would like to purchase the course papers for
www.pdp.ie/privacy_policy
€145 per course, please tick below.
Data Protection Essential Knowledge We occasionally send news updates and
Handling Access Requests information on courses and events.
Records Management 1 Tick this box if you do not wish to receive
legal updates and information on training
Records Management 2 courses.
Training Staff in Data Protection
www.pdp.ie 11
+353 (0)1 657 1479
12. Data Protection Conference www.pdp.ie/conference
5th Annual
Data Protection Practical Compliance Conference
11th & 12th November 2010
Dublin, Ireland
Ireland’s largest Data Protection Conference brings together information and
compliance professionals to discuss data protection issues faced by Irish Organisations.
This year’s Conference will be a two day event. The first day will feature
Speakers’ Presentations, where the leading experts discuss the latest data
protection issues. On the second day, delegates choose from a set of optional
half-day Workshops which consider specific aspects of data protection practice
in-depth, and which feature ‘real-life’ scenarios and case studies.
The Conference is sponsored by Arthur Cox.
Data Protection Journal www.pdp.ie/journal
Data Protection Ireland
Ireland’s only professional data protection compliance journal
Essential reading for all those involved with data protection, the journal contains practical
articles on data protection, which guide organisations on how to comply with the challenges
of data protection law.
Each edition also features the latest news, keeping subscribers up to date with
enforcement actions, new guidance and hints and tips on compliance issues.
For a free sample issue, visit www.pdp.ie/journal
“ I very much welcome Data Protection Ireland, which aims to address data protection issues in an Irish context.”
Billy Hawkes, Data Protection Commissioner
300310
