Presentation by Liz Bushnell and Jennifer Fisher, IMIA Conference, June 4, 2010

1. Millennials in the Workforce Understanding Generational Influences and Working with the Next Generation of Workers

2. Our Objectives Today Gain an understanding of different generations in the workforce and what makes each different Identify effective strategies for multigenerational workplaces and teams Identify key strategies to recruit, manage and retain Millennial employees

3. * Source - http://www.fdu.edu/newspubs/magazine/05ws/generations.htm Characteristics of Different Generations

5. Veterans: Over 65 years old Important events included: The Great Depression WWII The Cold War The Korean War Sputnik went into Orbit You might be a veteran if… You have the ability to entertain yourself without a TV, in fact you remember the days before TV

9. Baby Boomers: 45-64 years old Important events included: Man walks on the Moon Civil Rights Woodstock Deaths of JFK and Martin Luther King You might be a Boomer if… You can complete these sentences… When the Beatles first came to the U.S. in early 1964, we all watched them on the ______show "Get your kicks, ________________”

13. Generation X: 29-42 years old Important events: Challenger Shuttle Explodes on Takeoff Berlin Wall Dismantled Fall of Communism in Eastern Europe U.S. Troops go to Persian Gulf for the 1st time AIDS Identified You might be a Gen Xer if… Schoolhouse Rock played a HUGE part in how you actually learned the English language. I know what a Bill (sittin’ up on Capital Hill) is thanks to that show!!

18. Millennials: 18-27 years old Important Events: Death of Princess Diana Death of Mother Teresa Columbine 9/11 You might be a Millennial if… Blog, Myspace/Facebook, IM, text messaging, and other social media are a regular part of your daily life

25. Generational Activities Form generational groups Brainstorm 5 characteristics of other generations Create a list of what you don’t understand about other generations approach to work. Bring cards to front when finished Within your group, do the characteristics written accurately describe you? Choose a spokesperson to explain your answer

26. Is the workplace really that different compared to 20 years ago?

27. According to a survey by Lee Hecht Harrison, 60% of employers are experiencing intergenerational tensions at work. *Source: Generation Y: They’ve Arrived at Work with a New Attitude, 2005

28. * Source – Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace, by Ron Zemke Workplace Values Source: When Generations Collide

30. Sound Familiar? Looking for meaningful work Seeking challenge Chance to prove themselves and show they can perform well Enjoys contact with people Desire to be in a position of responsibility Resents being looked at as though they have no experience Tends to be more job mobile Less respectful of authority Who does this describe?

31. Training and Development Journal November 1970 Sorry Boomers, the other generations in the workforce didn’t like you when you started working! Every generation that enters the workforce makes waves!

32. What makes Millennials different than other generations?

33. Millennial Characteristics Helicopter parents They’ve been told they were special there whole lives More confident than generations before them Team-oriented High achieving

34. Millennial Characteristics Under more pressure to perform than other generations Compared to 20 years ago More ethnically diverse More affluent Healthier Technologically proficient Connected with peers

35. Millennial Employees: Why You Want Them Increased hiring needs with Boomer retirements Millennials offer exceptional strengths to the workplace Flexible Efficient multi-taskers Technologically savvy Value diversity Fast learners Enthusiastic

36. Millennial Employees: How to Get Them Recruiting: Online, In Person, Through Networks Managing: Orientation, Open Communication, Feedback, Teamwork Retaining: Values, Opportunity, Career Planning

38. Millennials can learn positive work behavior from mentors

40. What are they like as consumers? Technologically Savvy They share A LOT of information about themselves They don’t like to be exploited or taken advantage of They are socially conscious

47. If you remember nothing else, Remember this…

54. Thank You!!! Liz Bushnell & Jennifer Fisher Manchester College