Create Great Search Experiences with SharePoint 2013 Webinar
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In this presentation, Perficient covers the key components of designing and delivering optimal search experiences using Microsoft’s SharePoint 2013 platform including: 1. Developing a core understanding of the user 2. Determining appropriate search parameters 3. Implementing advanced filtering 4. Displaying and sorting results effectively 5. Leveraging technology to deliver on the desired user experience
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Create Great Search Experiences with SharePoint 2013 Webinar
- 1. Create Great Search Experiences with SharePoint 2013 October 17, 2012
- 2. About Perficient Perficient is a leading information technology consulting firm serving clients throughout North America. We help clients implement business-driven technology solutions that integrate business processes, improve worker productivity, increase customer loyalty and create a more agile enterprise to better respond to new business opportunities.
- 3. Perficient Profile Founded in 1997 Public, NASDAQ: PRFT 2011 Revenue of $260 million Major market locations throughout North America — Atlanta, Austin, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Los Angeles, Minneapolis, New Orleans, Philadelphia, San Francisco, San Jose, Southern California, St. Louis and Toronto Global delivery centers in China, Europe and India 2,000+ colleagues Dedicated solution practices 87% repeat business rate Alliance partnerships with major technology vendors Multiple vendor/industry technology and growth awards 3
- 4. Our Solutions Expertise & Services Business-Driven Solutions Perficient Services • Enterprise Portals End-to-End Solution Delivery • SOA and Business Process Mgmt IT Strategic Consulting • Business Intelligence IT Architecture Planning • User-Centered Custom Applications Business Process & Workflow Consulting • Interactive Design Usability and UI Consulting • CRM Solutions Custom Application Development • Enterprise Performance Management Offshore Development • Customer Self-Service Package Selection, Implementation and • eCommerce & Product Information Management Integration • Enterprise Content Management Architecture & Application Migrations • Enterprise Resource Planning Education • Management Consulting Interactive Design • Industry-Specific Solutions • Mobile Technology Perficient brings deep solutions expertise and offers a • Security Assessments complete set of flexible services to help clients implement business-driven IT solutions
- 5. Our SharePoint Expertise is #1 SharePoint is HOT! Perficient is one of the strongest, largest, most trusted SharePoint partners in the United States. 400+ professionals in the SharePoint practice area Leader in cloud-based SharePoint Online implementations 500+ SharePoint projects One of 20 companies worldwide on Microsoft Partner Advisory Council for SharePoint Hired by Microsoft to build SharePoint 2010 demo for Microsoft Technology Centers (MTC) Early access to software and training via Product Group relationships Defined competencies in infrastructure, development, design, and strategy Strong partnerships with Nintex, NewsGator, AvePoint, Telligent, Metalogix, and Yammer 5
- 6. Experience Design Practice Our Experience Design Team Drives Customer Engagement • We combine proven user research methods along with cutting edge design and implementation techniques to create holistic experiences. • We are a team of World-renowned UX speakers, human factors professionals and user-centered design specialists. • Award-winning results featured in publications such as Discovery Magazine and Christian Science Monitor. Selected for Yahoo! Picks. • We’ve conducted 100’s of usability studies with 1000’s of participants. 6
- 7. Our Speakers Brian Flanagan, Director, Experience Design Brian has 16 years of experience in creative design and has creative oversight of Perficient’s user experience design team. As the team’s core technology innovator, Brian keeps Perficient on the cutting edge of new design strategies that consistently exceed client expectations. Matt Morse, Director, SharePoint Matt has more than 15 years of experience working with clients to define and execute on strategies for collaborating and communicating more effectively by using Microsoft technologies. Matt is a Microsoft Certified Professional Developer and a Microsoft Certified Technology Specialist in SharePoint Server 2010 and Microsoft Office SharePoint Server 2007. 7
- 8. What will we cover? Search Factors Search About Us to Consider Playbook Search in SharePoint 2013 Microsoft What’s Q&A Search Recap Next? 8
- 9. The User Experience of Search 9
- 10. “The quarterback is the LEAST important player on the team. His job is to get the ball to someone else and get out of the way.” - Woody Hayes 10
- 11. A good search experience quickly guides users to the right content so that they can complete their task. 11
- 12. 12
- 13. The Search Process 13
- 14. Domain Expertise 14
- 15. Search Experience 15
- 16. Cognitive Style 16
- 17. Goal Type 17
- 18. Mode of Seeking 18
- 19. Current Situation 19
- 21. Speed 01: Make It Fast 21
- 22. Auto Complete 22
- 23. Auto Suggest 23
- 24. Best Bets 24
- 25. Instant Results 25
- 26. Content Previews 26
- 27. 02: Make It Relevant Speed 27
- 28. Intent 28
- 29. Filtering 29
- 30. Context 30
- 31. Geo-Location 31
- 32. 03: Make It Mine 32
- 33. Search History 33
- 34. Connections 34
- 35. 35
- 36. 36
- 37. Where We’ve Been 2008 2010 2012
- 38. Auto Complete Speed Best Bets Content Previews 01: Make It Fast 38
- 40. Auto
- 43. Best Bets
- 52. Result Type
- 56. Result Type
- 57. Result Type
- 58. 02: Make It Relevant Speed Intent Filtering 58
- 60. Term Sets
- 62. Refinement
- 64. 03: Make It Mine 64
- 65. Intentional experience design + capable technology In Conclusion platform = GREAT SEARCH SOLUTIONS
- 66. Connect with Perficient Mobility Matters: Why Jones Lang LaSalle Is Using SharePoint 2013 for http://slidesha.re/RmJln5 Their New Website perficient.com/rockstar Visit us at Booth 904! http://bit.ly/SV4vVf blogs.perficient.com/microsoft
- 67. Contact Us Thank You! Brian Flanagan brian.flanagan@perficient.com Matt Morse matt.morse@perficient.com 67
Notas del editor
- Enterprise PortalsBusiness IntelligenceInteractive Design
- Brian will speak first.
- Google, which has trained us to show up, type what we want, and hit the search button.Search has become a core navigation method
- So whose your quarterback?
- Google, which has trained us to show up, type what we want, and hit the search button.Search has become a core navigation method
- Domain: Do they know the subject, terminology, etc…
- Search Experience: Advanced or Basic
- Cognitive Style: Global (broad level of understanding) or Analytical (deep dive into a single topic)
- Goal Type: Navigational, Informational, or Transactional
- Do they now what they are looking for or have just a loose concept
- Situational: Stress, time, environment
- Reduces Typing and Typing ErrorsProvides recommendations for additional search terms
- The purpose of auto-complete is to resolve a partial query, i.e., to search within a controlled vocabulary for items matching a given character string.The purpose of auto-suggest is to search a virtually unbounded list for related keywords and phrases, which may or may not match the precise query string.Auto-suggest goes beyond simple string matching and throws new ideas into the mix.Can help user construct a more useful query than they would have thought of on their own.
- If the user selects one of these, it bypasses the search results page entirely and takes me directly to a product-specific landing page. Rather than suggesting alternative queries, the search box provides instant results in the form of a set of matching “best bets” for products and resources:
- The purpose of auto-complete is to resolve a partial query, i.e., to search within a controlled vocabulary for items matching a given character string.The purpose of auto-suggest is to search a virtually unbounded list for related keywords and phrases, which may or may not match the precise query string.Auto-suggest goes beyond simple string matching and throws new ideas into the mix.Can help user construct a more useful query than they would have thought of on their own.
- Imagine having a search result set with many 20+ MB PowerPoint documents. Instead of opening each one you can click through the thumbnails now to see if it contains the right content before downloading the whole document.
- Interpretation of Keyword typesUnderstanding in the customer’s wordsIf you can understand a user intentions, you can anticipate their needs
- Search is personalized to each user. For example, results that the user previously clicked appear in query suggestions and are promoted in the result ranking, so that the user can find documents more quickly.In addition to the default manner in which search results are differentiated, site collection administrators and site owners can create and use result types to customize how results are displayed for important documents. A result type is a rule that identifies a type of result and a way to display it.
- Between Brian’s section and Matt’s section.
- Next webinar is scheduled for December 5th and will feature a client case study with a “real world” implementation of SharePoint 2013 for a new website.