1. August 17–18, 2009
Washington, DC
Proven Strategies
for Applying Lean,
Six Sigma and
Other Performance
Methodologies to
Enhance Quality
You Will Learn to:
Enhance Healthcare Efficiently and Improve Quality of Care
through Process and Performance Management Best Practices
Examine and Implement Lean Six Sigma Strategic
Methodologies and Tools to Improve Processes and
Performance
Develop and Deploy Balanced Scorecard to Align Performance
Measures and Metric to Strategic Objectives
Featuring Two Comprehensive Working Groups:
Utilize Design for Lean Six Sigma (DFLSS) to Overcome Process
and Performance Obstacles
Improve Healthcare Performance through Effective and
Innovative Project Management Methodologies
In Association with:
www.ASMIweb.com/Healthcare

2. Day One
Monday, August 17, 2009
Process and Performance Improvement for Healthcare
“I took a lot 8:30
Conference Registration and Continental Breakfast
of information
9:00
away from this Keynote Address
Create a Culture of Service Excellence in Healthcare through Continuous Process
conference and Quality Improvements
Service excellence is something all healthcare organizations aim for. With the current
economic conditions, healthcare organizations are under high internal and external
and will put it pressures to streamline processes, eliminate waste and increase performance. Through
comprehensive information, attendees will leave this keynote session with a better
to use.” understanding of the impact process improvement initiatives and how to successfully
incorporate process and quality improvement programs as part of a sustainability approach
to performance improvement.
Tarrah Calendar,
VA Puget Sound Health
Care System
10:00
Refreshment Break
Who Should Attend:
C Suite, VPs, Directors, and Managers of:
Performance Improvement Clinical Performance
IT/IS Patient Care and Safety
Six Sigma Organizational Development
Quality and Operational Management Case Management
ASMIweb.com/Healthcare
Page 2

3. Day One, Continued
Monday, August 17, 2009
Process and Performance Improvement for Healthcare
“Presenters
10:15
Use the Right Tool: Examine Lean Six Sigma Tools to Find Solutions and Achieve
Operational Excellence
had great
For healthcare organizations to maintain and consistently improve their performance, it is
critical that the people doing the work have the skills and tools to apply their knowledge to
ideas & shared
the improvement process. Skilled front line personnel are positioned to have direct impact
on the way in which the daily work is accomplished and to contribute to improvement
improvement
initiatives for operational excellence.
Review Lean Tools: Cell Design and One-Piece Flow, Just-In-Time (JIT) Manufacturing,
tactics.”
Value Stream Management, Total Productive Maintenance (TPM), Kaizen, 5S, Poka-Yoke
(Mistake-Proofing), and more…
Examine Six Sigma Tools: Affinity Diagram, Cause & Effect / Ishikawa / Fishbone, Charters, Regina Stafford,
Creativity / Out of the Box Thinking, Design Of Experiment, Flow Chart / Flow Charting, Bon Secours
SIPOC Diagram, Process Map / Process Mapping and more… Community Hospital
12:00
Lunch Break
Top Five Reasons to Attend:
1. Streamline your processes for enhanced effectiveness and efficiency
2. Utilize innovation to improve processes and performance
3. Integrate a process and performance improvement culture into your
healthcare facility
4. Drive innovation and performance excellence to improve quality of care
5. Sustain improvements with Lean Six Sigma methodologies
ASMIweb.com/Healthcare
Page 3

4. Day One, Continued
Monday, August 17, 2009
Process and Performance Improvement for Healthcare
1:00
Streamline Working Group: Utilize Design for Lean Six Sigma (DFLSS) to Overcome Process
and Performance Obstacles
your processes DFLSS is used to design or re-design products or services from the ground up. By following
a detailed DFLSS methodology you can achieve high quality levels for new products
for enhanced and services.
Determine the needs of your customer and business to drive improved strategic
effectiveness decision making
Implement a DFSS framework with Voice of the Customer tools and simulation methods to
and efficiency increase products/services for your business
Overcome barriers to implementation and engage project leaders to ensure
enhanced results
3:00
Refreshment Break
3:15
Case Study: Run a Kaizen Event to Rapid Improvement
Healthcare organizations are always looking to improve their bottom line and increase cus-
tomer/patient satisfaction while reducing costs and increasing quality. This can be a daunting
task. The Lean methodology of Kaizen can achieve improvement performance results rapidly
by focusing eliminating waste.
Execute a Kaizen event to generate improved results quickly
Advocate the value of Lean methodology through Kaizen and engage team members
Learn how Kaizen supports Lean tools such as value stream mapping
4:30
Day One Adjourns
ASMIweb.com/Healthcare
Page 4

5. Day Two
Tuesday, August 18, 2009
Process and Performance Improvement for Healthcare
8:30
Utilize
Continental Breakfast
innovation
9:00
Keynote Address
to improve
Examine the Health Information Technology (HIT) Stimulus and Its Implications for
Clinical Care
processes and
The American Recovery and Reinvestment Act of 2009 (ARRA) touches almost every aspect
of the U.S. economy and healthcare is no exception. In fact, the ARRA is historic healthcare
legislation that prevents dramatic state cuts in Medicaid, expands funding for preventive
performance
healthcare services and research, and more... However, its most profound effect will result
from its unprecedented $19 billion program to promote the adoption and use of health
information technology (HIT) and especially electronic health records (EHRs). In this keynote
address, you will:
Understand the ARRA and track the distribution of healthcare funds
Examine critical implications of stimulus money on HIT
Learn requirements and guidance to effectively manage new funds
10:00
Refreshment Break
10:15
Develop a Balanced Scorecard to Drive Organizational Performance and
Enhance Quality
Balanced scorecards for performance monitoring integrate critical information about key
performance indicators (KPIs) form a range of disparate systems and facilitate communication
in a way that provides a clear line of site into how day-to-day operations are linked to overall
strategic objectives. This session will describe comparisons of clinical, operational and finan-
cial performance. After this session, you will be able to :
Discover how electronic performance monitoring can be integrated into an overall
performance management system
Identify the critical factors that maximize the impact of electronic score-carding
Understand the process of deploying a Balanced Scorecard
12:00
Lunch Break
ASMIweb.com/Healthcare
Page 5

6. Day Two, Continued
Tuesday, August 11, 2009
Process and Performance Improvement for Healthcare
1:00
Integrate a Collect and Analyze Performance Data to Improve Healthcare Quality
Healthcare data is critical for administrators to measure and monitor organizational performance.
process and The ability to successfully collect, analyze and leverage data allows healthcare organization to
assess performance and make adjustments for enhanced performance and productivity.
performance Collect and report quality measurements for organizational and departmental performance
Gather information to provide next steps to obtain operational excellence
improvement Use data and effective analysis to support process and performance improvements
culture
2:00
into your Refreshment Break
healthcare 2:15
Working Group: Improve Healthcare Performance through Effective and
facility Innovative Project Management Methodologies
An organization’s success is dependent on the strength and focus of its projects. When com-
panies lose valuable time and resources reworking projects, missing deadlines and shifting
focus, organizational merit folds in on itself, turning possible triumphs into eventual failures.
Understand the value of learning best practices in project management to improve performance
Improve project performance and align strategic initiatives through innovations in project
management methodologies
Define project success criteria to increase business value
Discuss case studies of successful organizations that have turned to project management
and six sigma to improve results
4:00
Conference Adjourns
Sponsorship Opportunities:
As a conference and training provider, The American Strategic Management Institute is an
expert in bringing together leaders to share and discuss best practices and innovations. We
connect decision-makers with respected solution providers.
The Institute offers four different pre-designed sponsorship packages: Event Co-Sponsor,
Session Sponsor, Luncheon Sponsor, Exhibit Booth Sponsor
For more information on sponsorships or to get started, contact Jessica Ward at
703-894-0920 x 215 or Ward@PerformanceWeb.org
ASMIweb.com/Healthcare
Page 6

7. Workshop
Wednesday, August 12, 2008
Process and Performance Improvement for Healthcare
One of the more popular vehicles for accessing the Institute’s educational offerings is the
Sustain
delivery of on-site trainings and management facilitations. Bringing a training or facilita-
tion in-house gives you the opportunity to customize a program that addresses your exact
improvements
challenges and provides a more personal learning experience, while virtually eliminating
travel expenses. Whether you require training for a small group or for an organizational-wide
initiative, the advanced learning methods employed by the American Strategic Management
with Lean
Institute will create an intimate training atmosphere that maximizes knowledge transfer to
enhance the talent within your organization.
Six Sigma
Customization
methodologies
We realize that not all obstacles can be overcome by applying an “off-the-shelf solution”.
While many training providers will offer you some variation of their standard training, the
American Strategic Management Institute’s subject matter experts will work with you and
your team to examine your programs and determine your exact areas of need. The identifica-
tion of real life examples will create a learning atmosphere that resonates with participants
while at the same time providing immediate return on your training investment. Using inter-
active exercises that employ actual projects or scenarios from your organization, instructors
can address specific challenges and align the curriculum of each session to your objectives.
While the majority of on-site trainings are focused on smaller groups, the American Strate-
gic Management Institute also has the ability to accommodate organizational-wide training
initiatives. Utilizing multiple instructors, The Institute has the capacity to deliver courses to
groups of up to 300 participants per day.
Areas of Expertise
On-site delivery of single courses, certification programs and entire packages of specialized
courses are available in the following areas:
Strategic Planning
Performance Measurement
Project Management
Lean Six Sigma
Workforce Management
Budgeting and Forecasting
Contracting
Performance Reporting
Program Evaluation
Administrative Management
Change Management
Balanced Scorecard
For more information about in-house training options available to you, please contact
Jennifer Mueller at 703-894-0481 x 217 or email her at Mueller@PerformanceWeb.org.
ASMIweb.com/Healthcare
Page 7

8. Logistics & Registration
Process and Performance Improvement for Healthcare
Registration Form
Venue and Hotel
Process and Performance Improvement for
Healthcare will be held at the Performance Institute’s To Register, call 703-894-0920, Fax this Form to: 703-894-0482 or Visit
Training Center in Arlington, VA, just one block east www.ASMIweb.com/Healthcare
of the Courthouse stop on the Orange Line of the
DC Metro. A public parking garage is located inside
Yes! Register me for Process and Performance Improvement for Healthcare
of the building for $10/day. Continental breakfast,
Please call me. I am interested in a special Group Discount for my team
refreshments and lunch will be provided for
delegates on each day.
Delegate Information
Conference Address:
The Performance Institute Training Center Name Title
1515 N. Courthouse Rd.
Suite 600
Arlington, VA 22201 Organization Dept.
703-894-0920
A limited number of rooms have been reserved Address
at the Arlington Rosslyn Courtyard by Marriott at
the prevailing rate of $165.00 until July 16, 2009.
Please call the hotel directly and reference code City State Zip
“Healthcare Process Improvement” when making
reservations to get the discounted rate. The hotel
is conveniently located three blocks from the Telephone Fax
Rosslyn Metro station. Please ask the hotel about
a complimentary shuttle that is also available for
Email
your convenience.
Arlington Rosslyn Courtyard by Marriott Payment Information
1533 Clarendon Blvd. Check Purchase Order / Training Form Credit Card
Arlington, VA 22209
Phone: 703-528-2222
www.courtyardarlingtonrosslyn.com
Credit Card Number Expiration Date
Hotel and travel costs are not included in the
conference tuition.
Name on Card Verification no. Billing Zip
Please make checks payable to: The Performance Institute
Priority Code: H158-ONCAT
Tuition
The tuition rate for attending the Process and
Performance Improvement for Healthcare is Cancellation Policy
For live events: ASMI will provide a full refund less $399 administration dissatisfied with your learning experience and wish to request a credit
as follows:
fee for cancellations four weeks before the event. If cancellation or refund, please submit it in writing no later than 10 business days
occurs within two weeks prior to conference start date, no refund will after the end of the training to: ASMI: Quality Assurance, 1515 N.
be issued. Registrants who fail to attend and do not cancel prior to Courthouse Road, Suite 600, Arlington, VA 22201
Early Bird Regular Rate
the event will be charged the entire registration fee.
Note: As speakers are confirmed six months before the event, some
Conference $999 $1199 All the cancellation requests need to be made online. Your speaker changes or topic changes may occur in the program. ASMI
confirmation email contains links to modify or cancel registrations. is not responsible for speaker changes, but will work to ensure a
* For the Early Bird Rate, register by July 1, 2009 Please note that the cancellation is not final until you receive a written comparable speaker is located to participate in the program.
confirmation.
If for any reason ASMI decides to cancel this conference, ASMI
Payment must be secured prior to the conference. If payment is not accepts no responsibility for covering airfare, hotel or other costs
received by the conference start date, a method of payment must incurred by registrants, including delegates, sponsors and guests.
Group Discounts be presented at the time of registration in order to guarantee your
participation at the event. Discounts
For more information on group discounts for • All ‘Early Bird’ Discounts must require payment at time of registration
Process and Performance Improvement for Quality Assurance and before the cut-off date in order to receive any discount.
ASMI strives to provide you with the most productive and effective • Any discounts offered whether by ASMI (including team discounts)
Healthcare please contact Blake Humble at
educational experience possible. If after completing the course you must also require payment at the time of registration.
858-866-9352 or email him at feel there is some way we can improve, please write your comments • All discount offers cannot be combined with any other offer.
Humble@ManagementWeb.org. on the evaluation form provided upon your arrival. Should you feel • Discounts cannot be applied retroactively