1. INNOVATIONS IN GOVERNMENT PRESENTS
1
THE 2010
Using Leadership, Measurement and a
Motivated Workforce to Drive Results
MAY 10–12, 2010 | ARLINGTON, VA
GovernmentPerformance.org

2. WHAT IS THE
F or the past eleven years, federal leaders have gathered to explore the latest mandates and best
practices in performance management, program measurement and evaluation at the annual
Government Performance Summit. The Summit is led by speakers from the upper echelons of the
Executive branch and leading Federal Managers who offer their experience and advice to managers
looking to improve the results earned by their programs and agencies – putting attendees in the
room with the decision-makers on management policy from the Administration and Congress.
The Government Performance Summit is part of the Innovations in Government Series, a project
of The Performance Institute to highlight and spread best practices in government management in
a new era of citizen transparency and public sector accountability.
Who
SHOULD ATTEND
MAKING THE CASE FOR FUNDING:
The Benefits of Attending GPS for Your Organization
The Government Performance Summit is known for its expert speakers. After spending three
days learning and sharing with the brightest minds in federal government, you will return to
• Political Appointees the office motivated and ready to plan, measure, budget, evaluate and report program results.
• Senior Executives
• Program Managers 1 YOU GET TO DEVELOP
YOUR OWN PROGRAM
AGENDA. The Government
Performance Summit sessions fall
2THE GOVERNMENT PERFORMANCE
SUMMIT WILL INCREASE
ORGANIZATIONAL RESULTS. This year’s
Government Performance Summit is comprised of
• Human Capital Officers into seven categories: performance two days of sessions addressing the key challenges
for emerging leaders, performance agencies are facing related to the new administration’s
• Management Analysts for the experienced manager, efforts to change the way government works, the
program performance, people evolution of the federal workforce and more. You will
• Budget Analysts performance, budget management, learn skills that will have a lasting effect on your work,
citizen transparency and ask the from motivating your staff and creating outcome-based
• Strategic Planners expert. You can choose sessions performance measures to producing performance
that best apply to your current information that is meaningful to stakeholders,
• Branch Chiefs situation and organization. You Congress and the public.
3
can follow one theme for all three
• Accountants days or choose sessions from GOVERNMENT PERFORMANCE SUMMIT
several tracks to get the targeted SPEAKERS ARE EXPERTS. We hand-pick the
• Auditors/OIG Personnel information you want. best and brightest in the federal government to share
• Financial Analysts
• Program Examiners
4 YOU’LL LEARN HOW TO
MAKE THE MOST OF THE
RESOURCES YOU ALREADY
their expertise with you. You won’t find information
this specific, on this many performance, planning,
management and measurement topics, anywhere else.
• Contract Officers
• Directors
HAVE. Whether you want to
inspire and engage your team to
improved performance or need to
get by on reduced program budget,
5IT’S A NETWORKING OPPORTUNITY. At the
Government Performance Summit you will step away
from the office and connect with other government
you will learn tips for maximizing managers and discuss cross-agency goals and how you
• Deputy Directors your current resources. can work together for increased government results.

3. Agenda AT-A-GLANCE
DAY ONE: MONDAY, MAY 10, 2010
7:00 Registration and Continental Breakfast
8:00 KEYNOTE ADDRESS: Setting New Priorities: The Five Core Principles of the Obama Performance Management System
9:00 Performance Information: Using Performance Goals and Measures to Set Priorities, Monitor Progress and Diagnose Problems
10:00 Exhibit Hall and Refreshments
TRACK A TRACK B
Performance for Emerging Leaders: Performance for the Experienced Manager:
Measuring and Managing for Results Going Beyond Metrics
10:30 Clarifying the Strategy, Vision and Mission of Your Program Developing a Usable Set of Performance Metrics to Evaluate
Program Performance
12:00 Lunch Break
1:00 Identifying and Engaging Stakeholders in the Performance Integrating Performance Measures with Your Program’s Budget
Management Process
2:00 Analyzing the Strengths, Weaknesses, Opportunities and Threats Achieving and Maintaining Data Integrity
Facing Your Program
3:00 Exhibit Hall and Refreshments 3
3:30 Creating Outcome-Based Performance Metrics Predictive Analytics: Getting More from Your Data
4:30 Networking Reception
DAY TWO: TUESDAY, MAY 11, 2010
7:00 Registration and Continental Breakfast
8:00 KEYNOTE ADDRESS: Where Transparency Meets Engagement: Using Measurement and Accountability to Develop a Motivated Workforce
TRACK C: Program Performance TRACK D: People Performance ASK THE EXPERT
9:00 Linking Agency Strategic Goals Assessing Workforce Competencies, Skill SHOW ME THE MEASURES: Is Your Agency
and Measurements to Units, Programs and Gaps and Meeting Developing the Most Relevant and
Individuals Future Requirements Meaningful Performance Measures?
10:00 Exhibit Hall and Refreshments
10:30 Using Program Evaluation to Create Real Improving Engagement through PERFORMANCE REPORTING: How does
Improvement in Federal Programs Strategic Onboarding my Program Apply Key Performance
Management Principles and Practices?
12:00 Lunch Break
TRACK E: Budget Management TRACK F: Citizen Transparency ASK THE EXPERT
1:00 Learn How to Plan, Track and Analyze Engaging the Public, Congress and PERFORMANCE-BASED BUDGETING: How
Your Program’s Budget the Workforce in Your Performance Does My Agency Develop the Framework
Management System for Tying Budget Requests to Performance?
2:00 Using Performance-Based Reporting to Integrating Performance Measures EMPLOYEE ENGAGEMENT: How Do I
Integrate Cost and Performance: and Community Indicators to Motivate and Cultivate Leaders within
Enhance Governance, Citizen my Agency?
Engagement and Results
3:00 Exhibit Hall and Refreshments
3:30 Increase Performance Management with Developing Your Agency’s Vision for WORKFORCE ANALYTICS: How Do I
Driver-Based Budgeting Transparency and Open Government Ensure that My Workforce is Prepared for
Future Responsibilities
4:30 Day Two Adjourns
POST-CONFERENCE WORKSHOPS: WEDNESDAY, MAY 12, 2010
8:00 Workshop Registration and Continental Breakfast
8:30 WORKSHOP A: Strategic Planning in Government
12:00 Lunch Break
1:00 WORKSHOP B: Program Evaluation in Government
4:00 Workshops Adjourn

4. Day One
MONDAY, MAY 10, 2010
7:00
Registration and Continental Breakfast
8:00
KEYNOTE ADDRESS
Setting New Priorities: The Five
Core Principles of the Obama
Performance Management System
In late October, the new Chief
Performance Officer Jeffrey Zients
testified before the Congressional
Budget Committee on OMB’s emerging
4 recommendations and priorities for
improving government performance.
Having spent his time since confirmation
listening to the concerns of government
managers, Zients has crafted priorities that
represent the focus needed for the greatest
impact on government programs.
Join us for this keynote address where we will
explain OMB’s priorities and discuss how to
move these strategies down to the tactical level.
9:00
Performance Information: Using Performance Goals and Measures to Set Priorities, Monitor
Progress and Diagnose Problems
A major complaint in many government agencies is information overload. How do you make sense out of all the
data coming in and then use it to make a difference? In the past, too much emphasis has been placed on producing
performance information to comply with a checklist of requirements instead of using it to drive change. This must
change. Federal managers and employees at all levels must use performance goals and measures to set priorities,
monitor progress and diagnose problems. They must learn from practices that work and those that do not. During
this session you will learn how to use goals and measures and measures to motivate your workforce and show
program results.
JON DESENBERG
Senior Policy Director
The Performance Institute
10:00
Exhibit Hall and Refreshments

5. Day One MONDAY, MAY 10, 2010
10:30
CHOOSE FROM TRACK A OR B
TRACK A: Performance for Emerging Leaders: Measuring and TRACK B:Performance for the Experienced Manager: Going
Managing for Results Beyond Metrics
Clarifying the Strategy, Vision and Mission of Developing a Usable Set of Performance
Your Program Metrics to Evaluate Program Performance
• Identify the products and services that your • Develop meaningful indicators that assess progress
organization provides and your internal and toward the accomplishment of your goals and objectives
external customers • Create performance metrics that provide meaningful
• Create a future-focused vision statement to set the information from available and reliable data
direction for what you prioritize and accomplish • Clarify the purpose of the evaluation and develop the
• Define the fundamental reason for your organizations key questions to be used throughout the process
or programs existence
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12:00
Lunch Break
1:00
TRACK A: Performance for Emerging Leaders: Measuring and TRACK B:Performance for the Experienced Manager: Going
Managing for Results Beyond Metrics
Identifying and Engaging Stakeholders in the Integrating Performance Measures with Your
Performance Management Process Programs Budget
• Develop a comprehensive understanding of who your • Provide justification for your agency’s budget request
stakeholders are, what they care about and how they by de¬tailing the expected results of an activity
relate to the initiative you are launching • Show how an increase or decrease in funding for
• Educate stakeholders about the organization and a specific initiative could impact your agency’s
program benefits of strategic planning performance indicators
• Understand why you should measure performance in • Determine which budget accounts require performance
your agency and how to communicate the information indicators and which do not
to new leadership

6. Day One
MONDAY, MAY 10, 2010
2:00
TRACK A: Performance for Emerging Leaders: Measuring and TRACK B:Performance for the Experienced Manager: Going
Managing for Results Beyond Metrics
Analyzing the Strengths, Weaknesses, Achieving and Maintaining Data Integrity
Opportunities and Threats Facing Your Program • Ensure that your data accurately reflects what you are
• Develop results-oriented strategies to achieve supposed to be measuring
departmental and program outcomes • Use financial performance information to make
• Identify and analyze internal and external trends likely to performance-based management decisions
have a significant impact on your organization • Ensure that responsible fiscal management is a priority
• Capitalize on your programs strengths and overcome in your strategic plan
your weaknesses
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3:00
Exhibit Hall and Refreshments
3:30
TRACK A: Performance for Emerging Leaders: Measuring and TRACK B:Performance for the Experienced Manager: Going
Managing for Results Beyond Metrics
Creating Outcome-Based Predictive Analytics: Getting More from
Performance Metrics Your Data
• Develop end outcomes grounded in mission and • Ensure that the actions you take today directly align
statute and that assess progress toward strategic goals your organization’s goals
• Measure only the things you can count rather than • Use predictive analytics to analyze your data: combine
things that are strategically important information on past circumstances, present events and
• Use the SMART framework to develop effective project future actions
outcome measures • Use the insight from your data to direct, optimize and
automate your decision making
4:30
Networking Reception
Immediately following the conclusion of day one of the Government Performance
Summit, attendees and presenters are invited to attend the complimentary cocktail
reception. The reception will provide attendees with the opportunity to develop new
contacts throughout the federal government and private sector, facilitating long-term
relationships for the sharing of innovative ideas.
6:00
Day One Adjourns

7. Day Two TUESDAY, MAY 11, 2010
7:00
Registration and Continental Breakfast
8:00
KEYNOTE ADDRESS
Where Transparency Meets Engagement: Using Measurement and Accountability to Develop
a Motivated Workforce
The most important resource for any organization is its people. Even well-planned initiatives can fail if not for the
dedication of those responsible for implementation and execution. While vital to success, managing and motivating
people remains one of the most difficult tasks for even the most experienced of leaders. Managers can achieve goals
by effectively communicating strategy and managing results through measures, but a cultural shift from measuring and
rewarding effort to results challenges all involved. In this keynote address, we help you gain buy-in from managers and
staff on how connecting performance management and employee engagement can build a motivated workforce and 7
create a more effective government.
9:00
CHOOSE FROM TRACK C, D OR ASK THE EXPERT
TRACK C: Program Performance TRACK D: People Performance ASK THE EXPERT SESSION
Linking Agency Strategic Assessing Workforce Show Me The Measures: Is
Goals and Measurements Competencies, Skill Gaps Your Agency Developing the
to Units, Programs and and Meeting Future Most Relevant and Meaningful
Individuals Requirements Performance Measures?
• Discover why traditional strategic • Identify competency gaps that
planning processes often fall short need to be closed to meet strategic
of delivering results agency objectives
• Identify the characteristics and • Manage employees’ competencies WHAT IS
requirements of successful strategic
plans, planning processes and
by understanding and
differentiating what your agency
Ask the Expert
implementation needs strategically, operationally At this year’s Government Performance
• Create performance measures that and tactically Summit we provide each attendee
cascade down to specific programs • Acquire, retain, and transfer the opportunity to sit down for small
and goals employee competencies
roundtable consultation sessions with
performance management experts. Our
“Ask the Experts” sessions will give you
a chance to get individual advice on your
10:00 most pressing managerial and operational
Exhibit Hall and Refreshments
challenges. The sessions will run on the
hour simultaneously with the Summit’s
breakout sessions. Spots will be filled on a
first come-first serve basis. You can either
RSVP to your email invitation or sign up
for “Ask the Experts” at the registration
table the day of the conference.

8. Day Two
TUESDAY, MAY 11, 2010
10:30
TRACK C: Program Performance TRACK D: People Performance ASK THE EXPERT SESSION
Using Program Evaluations to Improving Engagement Performance Reporting: How
Create Real Improvement in through Strategic does my Program Apply Key
Federal Programs Onboarding Performance Management
• Learn how to develop and perform • Effectively integrate new Principles and Practices?
high-priority evaluation activities employees by showing them
• Use data and evaluation to drive how their jobs contribute to your
continuous improvement in organization’s mission
program policy and practice • Provide leadership development
• Determine the causal effects of and mentoring from senior leaders
your programs and how they to foster growth
8 correlate to funding requests • Identify process phases and key
activities your employees will
encounter throughout their
employment cycle
12:00
Lunch Break
1:00
CHOSE FROM TRACK E, F OR ASK THE EXPERT
TRACK E: Budget Management TRACK F: Citizen Transparency ASK THE EXPERT SESSION
Learn How to Plan, Track and Engaging the Public, Performance-Based
Analyze Your Program’s Budget Congress and the Workforce Budgeting: How Does
• Develop financial indicators in Your Performance My Agency Develop the
to better track and monitor
Management System Framework for Tying Budget
programmatic spending
• Promote your program to all Requests to Performance?
• Translate programmatic spending
stakeholders to stimulate idea flow
into measurable results
and involvement of broader groups
• Develop strategies to leverage lean
• Create opportunities for
dollars to achieve program goals
innovation by engaging the public
and sharing performance data
• Utilize stakeholder involvement
to find and share best practices
to improve the performance of
your program

9. Day Two TUESDAY, MAY 11, 2010
2:00
TRACK E: Budget Management TRACK F: Citizen Transparency ASK THE EXPERT SESSION
Using Performance-Based Integrating Performance Employee Engagement: How
Reporting to Integrate Cost Measures and Community Do I Motivate and Cultivate
and Performance Indicators to Enhance Leaders within my Agency?
• Develop practical uses of Governance, Citizen
private-sector alternatives to Engagement and Results
accounting methods • Determine program effectiveness
• Provide a structured way of using outcomes, outputs and
combining all management and societal value measurements
operations improvement initiatives • Increase accountability,
• Link performance to specific collaboration and transparency of
line-item costs, not just overall all program aspects 9
program costs • Integrate community indicators
and performance measures to
engage citizens
3:00
Exhibit Hall and Refreshments
3:30
TRACK E: Budget Management TRACK F: Citizen Transparency ASK THE EXPERT SESSION
Increase Performance Developing Your Agency’s Workforce Analytics:
Management with Driver- Vision for Transparency and How Do I Ensure that My
Based Budgeting Open Government Workforce is Prepared for
• Adjust priorities and • Harness new technologies to make Future Responsibilities?
resource utilization to support your performance information
mission achievement available to the public
• Create budget requests that • Solicit public input on how your
incorporate the outputs and agency or program can show
outcomes expected from tangible community results
the funding • Use innovative tools and
• Reduce costs, optimize spending systems to collaborate across all
and process efficiency levels of government, as well as
nonprofit organizations, and the
private sector
4:30
Day Two Adjourns

10. Workshops
WEDNESDAY, MAY 12, 2010
Post-Conference Workshops are practical, supplementary application sessions that incorporate and review tools, techniques
and methods presented during the Government Performance Summit. Participants will obtain a further understanding of
how to use newly-acquired tools and cutting-edge strategies. Through group exercises and scenario-based learning, you will
walk away with the expertise needed for immediate and practical application. Enrollment space is limited, so register early
to reserve your seat.
8:00
Workshop Registration and Continental Breakfast
8:30
WORKSHOP A
Strategic Planning in Government
The quality of an agency’s strategic plan sets the course for its performance management efforts from that point on.
10 Implementing a strong strategic plan that clearly defines the mission and goals of your organization is the first step to
improving performance. By aligning your organization’s performance goals with your strategic plan, you will be able to
validate your program’s existence to all stakeholders and ensure tangible results for your agency.
By the end of this workshop attendees will be able to:
• Discover why traditional strategic planning processes often fall short of delivering results
• Identify the characteristics and requirements of successful strategic plans, planning processes and implementation
• Clearly communicate agency priorities and goals to all stakeholders
• Develop results-oriented strategies to achieve departmental outcomes
• Appoint initiative owners to keep strategic initiatives on track
12:00
Lunch Break
1:00
WORKSHOP B
Program Evaluation in Government
The new administration has made it clear that all departments and agencies of the federal government will be held
accountable for their performance. President Obama has promised to eliminate poor performing programs and to
evaluate every agency and every office based on how well they serve the American taxpayer. In addition to performance
measures, program evaluations hold a unique role in the process of performance management. In this workshop
attendees will review a model for measuring and managing program performance that goes from setting the goals and
objectives through using the results to manage change. The model will help you ensure that you are measuring the right
things in a way that will provide meaningful feedback. We will discuss the role of program evaluation in this process as
well as describe the purpose of program evaluation and the various types of evaluations that can be implemented.
By the end of this workshop attendees will be able to:
• Specify the various types of program evaluation
• Articulate the purpose of a program evaluation
• Understand the differences between various program evaluation designs
• Identify program success or failure in terms of programmatic, departmental and agency goals

11. Testimonials
“ You can always discover a nugget that can help you transform 11
how to implement an effective performance management system.”
ALONZIE SCOTT, NAVY CIVILIAN COMMUNITY MANAGEMENT
“My entire team is new to
performance accountability and
budget performance integration
and needed this conference.”
JOYCE WEDDINGTON, HEALTH AND
HUMAN SERVICES
“Great conference — it
was one of the best that I have
ever attended. The speakers were
outstanding and extremely
informative.”
JACQUELINE MORGAN,
UNITED STATES MINT

12. GOVERNMENT INNOVATIONS
EXPO HALL
12
Bringing Together Government Leaders
and Solutions Providers
BRING RESULTS BACK TO YOUR AGENCY
Moving from compliance to an institutionalized method of performance-based management requires government
managers to have access to the most cutting edge performance planning and budgeting solutions available in today’s
market. At the request of conference attendees seeking in-depth government solutions to their growing management
challenges, The Performance Institute has teamed with leading solution providers to bring you the Government
Innovations Expo Hall.
DON’T MISS THE GOVERNMENT INNOVATIONS EXPO HALL:
Network with industry Receive the latest Meet with leading Demonstrate results to
leaders and your peers product and solution government solutions your key stakeholders
offerings providers Show results to taxpayers,
Step away from the
classroom and meet Be a part of the most up- Reserve a time to meet department leaders, OMB
fellow managers from to-date demonstrations one-on-one with event and Congress with the
across the nation. Witness and learn from the key sponsors to receive product recent measurement
first hand the benefits solution providers available demonstrations and learn capabilities and
they’ve received from at the Expo how their solutions can performance management
implementing the solutions help your agency plan, solutions
provided at the Expo budget, measure and
manage more effectively
and efficiently
TO LEARN MORE ABOUT EXHIBITING AND SPONSORSHIPS AT GOVERNMENT PERFORMANCE SUMMIT
please contact Meredith Mason at 202-739-9707 or email her at Meredith.Mason@PerformanceInstitute.org.

13. In-House Training
13
One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of on-site trainings
and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize
a program that addresses your exact challenges and provides a more personal learning experience, while virtually
eliminating travel expenses. Whether you require training for your department or for an organization-wide initiative,
the advanced learning methods employed by The Performance Institute will create an intimate training atmosphere that
maximizes knowledge transfer to enhance the talent within your organization.
CUSTOMIZATION
We realize that not all obstacles can be overcome by applying an “off-the-shelf solution”. While many training providers
will offer you some variation of their standard training, The Performance Institute’s subject matter experts will work
with you and your team to examine your programs and determine your exact areas of need. The identification of real
life examples will create a learning atmosphere that resonates with participants while at the same time providing
immediate return on your training investment. Using interactive exercises that employ actual projects or scenarios from
your organization, instructors can address specific challenges and align the curriculum of each session to your objectives.
While the majority of on-site trainings are focused on smaller groups, The Performance institute also has the ability to
accommodate organizational-wide training initiatives.
AREAS OF EXPERTISE
On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the
following areas:
• Strategic Planning • Performance-Based Budgeting
• Performance Measurement • Performance Reporting
• Project Management • Program Evaluation
• Lean Six Sigma • Administrative Management
• Workforce Management • Leadership and Change
For more information about in-house training options available to you, please contact Blake Zach at
202-739-9548 or email him at Blake.Zach@PerformanceInstitute.org

14. Logistics
14
VENUE AND HOTEL: CPE CREDITS
The Government Performance Summit will be hosted Group-live
DELIVERY METHOD:
at Hilton Crystal City at National Airport in Arlington, Basic
PROGRAM LEVEL:
VA. The Hilton Crystal City Hotel at Ronald Reagan PREREQUISITES: None
Washington National Airport is located within minutes ADVANCED PREPARATION: None
of downtown Washington D.C., Historic Alexandria, CPE CREDITS: 12 for the Summit, 3 for each workshop
Georgetown and the Pentagon. The Performance Institute is registered with the National Association of State
Boards of Accountancy (NASBA) as a sponsor of continuing professional
education on the National Registry of CPE Sponsors. State boards of
Hilton Crystal City at National Airport accountancy have final authority on the acceptance of individual courses for CPE
2399 Jefferson Davis Highway credit. Complaints regarding sponsors may be addressed to the National Registry
of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417.
Arlington, VA 22202 Website: www.nasba.org.
(703) 418-6800
Quality Assurance
A limited number of rooms have been reserved at the rate
The Performance Institute strives to provide you with the most productive and effective
of $219 at the Hilton Crystal City. Please contact the educational experience possible. If after completing the course you feel there is some
hotel directly for reservations, and be sure to mention The way we can improve, please write your comments on the evaluation form provided
upon your arrival. Should you feel dissatisfied with your learning experience and wish
Performance Institute business rate. to request a credit or refund, please submit it in writing no later than 10 business days
after the end of the training to:
The Performance Institute: Quality Assurance
1805 15th Street, NW
TUITION & GROUP DISCOUNTS Washington, DC 20005
The tuition rate for the 2010 Government Performance
Note: As speakers are confirmed six months before the event, some speaker changes or
Summit is as follows: topic changes may occur in the program. The Performance Institute is not responsible
for speaker changes, but will work to ensure a comparable speaker is located to
participate in the program.
OFFERINGS EARLY BIRD RATE REGULAR RATE
If for any reason The Performance Institute decides to cancel this conference, The
Conference $1099 $999 Performance Institute accepts no responsibility for covering airfare, hotel or other costs
incurred by registrants, including delegates, sponsors and guests.
Each Workshop $299 $299
Discounts and Payment
*For the Early Bird Rate, register before March 1, 2010. • All ‘Early Bird’ Discounts must require payment at time of registration and before the
cut-off date in order to receive any discount.
• Any discounts offered whether by The Performance Institute (including team
discounts) must also require payment at the time of registration.
GROUP DISCOUNTS: • All discount offers cannot be combined with any other offer.
• Discounts cannot be applied retroactively
For more information on group discounts please contact
Melvin Hall at 202-739-9630 or email him at Payment must be secured prior to the conference. If payment is not received by
the conference start date, a method of payment must be presented at the time of
Melvin.Hall@PerformanceInstitute.org registration in order to guarantee your participation at the event.

15. Registration
TO REGISTER:
ONLINE at VIA PHONE to VIA FAX to
GovernmentPerformance.org 866-992-9521 866-234-0680
REGISTRATION FORM
Yes! Register me for the Government Performance Summit
Yes! Please add the following workshops: Workshop A Workshop B
Please call me. I am interested in a special Group Discount for my team
15
DELEGATE INFORMATION
Name Title
Organization Dept.
Address
City State Zip
Telephone Fax
Email
PAYMENT INFORMATION: Check* Purchase Order / Training Form Credit Card
Credit Card Number Expiration Date Verification no.
Name on Card Billing Zip
*Please make checks payable to: The Performance Institute PRIORITY CODE: P920-WEB
Cancellation Policy: The Performance Institute will provide a full refund less a $399 administration fee for cancellations requested four weeks prior to the event start date unless
cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior to the event start date, no refund will be issued. Registrants who
fail to attend and do not cancel prior to the event will be charged the entire registration fee. All cancellations must be requested through the cancellation link found in your attendance
confirmation email. Please note that cancellation is not final until you receive a cancellation confirmation email.
I have read and accepted the Cancellation Policy above.
ACKNOWLEDGED AND AGREED
Signature Date

16. 16