How to keep sane when uncertainty is the only sure thing you have?

1. DESIGNING FOR
UNCERTAINTY
TIPS & TRICKS OF THE TRADE
JeannyWang
@GGMTech Day 2013

2. How to keep sane,
the only sure thing you have?
when uncertainty is

3. Tip 1 Be relentless with your whys?

4. Make asking questions a part of your culture
Ask to understand & inquire, not to insult
Channel your 3 yr old nephew
Tip 1 Be relentless with your whys?

5. Tip 2 Think in terms of behavior

6. Tip 2 Think in terms of behavior
Practice agnostic design
Make behavioral paths & patterns your anchor
Try BDD, User Flow & Service Blueprint

7. Tip 3 Learn to divide and conquer

8. Tip 3 Learn to divide and conquer
Shape your problem space
Slice it into unique, meaningful packages
Tackle one package at a time

9. Tip 4 Don’t go at it like a lone genius

10. Tip 4 Don’t go at it like a lone genius
Avoid tunnel vision, get more views on an issue
Find a common language
Make it OK to be vulnerable

11. Tip 5 Make deliberate decisions

12. Tip 5 Make deliberate decisions
Don’t shy away from making assumptions
Be aware & transparent about your decisions
Be accountable & measure your results

13. If you’ve done it all,
yet still fail ...

14. sometimes you just have to deal with sh*t,
If you’ve done it all,
yet still fail ...
... learn from it, move on and know that
when sh*t happens.
EVEN HEROS
HAVE BAD DAYS!

15. brought to you by
Jeanny Wang
@perhapstoopink (Twitter)
@jeannywang (LinkedIn)
SANE

16. Thanktheinterweb&ccformostoftheimages*
- schoschie: http://www.flickr.com/photos/schoschie/2527918562/sizes/l/
- Owner unknown: http://i.imgur.com/9IGQgpW.jpg
- soliya: http://www.flickr.com/photos/soliya/8257331913/sizes/l/
- Carl Kleiner: carlkleiner.com
- Do a Sketch: http://doasketch.files.wordpress.com/2011/10/know-it-all1.jpg
- perspective: http://www.flickr.com/photos/perspective/8553071611/sizes/h/
- angermann: http://www.flickr.com/photos/angermann/207232809/sizes/o/in/
photostream/
- Keepcalm-o-matic.co.uk
*Disclaimer:Noonewasharmedincreatingthispresentation.Contactmeifyouwouldlikeyourimagestoberemoved.