1. Your goal is to listen to the speaker and have eye to eye contact not looking at what he or she is wearing. Decide to listen

2. You have to follow directions and give the speaker time to talk before you question or comment. Try to refrain from asking questions before the person is finished speaking. Create the proper atmosphere

3. It is really important to focus on the speaker, give him or her your undivided attention and eye to eye contact avoid thinking about how you’ll respond and just listen to what the speaker is saying because they might make an important point and if you don’t hear it, you wont know what to do. Focus on speaker

4. Show the speaker that you’re paying attention use appropriate nonverbal signals to show like you’re paying attention such as nods , and smiles. If you don’t understand something ask the speaker to reapeat the statement. Show that you’re paying attention

5. Determine the speaker’s meaningThe goal is to Determine the speaker’s meaning. Determining the speaker’s meaning is to decide whether the speaker is making a casual conversation or why they chose to make that point at that specific time. Determine the speaker’s meanig

6. Speaker 1:I find that this school is overly strict Speaker2: you find that this school is overly strict? Why you say that? Mirroring

7. Speaker1: The weather today is chilly outside. Speaker2:the weather outside is chilly? Really? I thought it was rather nice. Mirroring

8. You have to ask questions to find out what the speaker wants from the conversation. Learn what the speaker expects

9. Think whether your schedules or plans match the speaker’s request. Keep in mind your time, and energy level . Consider your own time and energy

10. Think about the speaker’s tone or mood and their body language pay attention to what they say and do not say. Ask for further directions when needed. Gather more information

11. This is all about separating the facts and opinions the key is to judge the message ,and not the messenger . Determine whether the information is genuine

12. Think about which information you agree or disagree with. Make your own opinion based on the information. Evaluating the information

13. Support your words using body language if you agree with what the speaker is saying, you might look interested . Communicate your evaluation

14. Think whether its possible to get the job done. Decide what to do

15. Try to get additional information on puzzling statements. WHO,WHERE,WHEN,WHY,WHICH,AND HOW MANY

16. Paraphrasing