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Leveraging Digital To Build
         brands
       Peshwa Acharya
   Peshwa.expert@gmail.com
Define Brand Objective
• Communicate
• Engage
• Lead Generate
Define Digital
•   Web site
•   On line Advertsing
•   Mobile Advertising
•   Apps
•   Social media
What would a CMO review
•   Web presence
•   Website Analytics & Usablity
•   Search Engine Optimization
•   Paid Search ( Ad words ) , campaigns
•   Social media optimization
•   Community Engagement
•   On line Reputation management ( ORM )
•   Digital Advertising
Digital Advertising


Facebook
                 Internet                    Mobile
 Twitter
               Social        Pop-up Ads         Text messages
Linkedin     networking
              websites        Flash Ads           Brand App
Myspace
                Blog          Video Ads           Voice Ads
  Flickr     Banner Ads      Interstitials        In-App Ads
             Dedicated         On site          Caller tone Ads
              Website        sponsorship
Classified                                      Mobile internet
             Google Ad       Advertorials
                                                   banners
  News        words
                             Site capture         QR Code
  letter      Text Ads        Micro site         methodology
  Inbox
 banner      E-mail Ads         Ticker
Digital Advertising Pie
•   Display ( 20 %)
•   Search ( 21 %)
•   Online classifieds ( 55%)
•   Mobile advts ( 4%)
• Which Categories does display advts
Share of Display Ad type spend by Industry
                                                                                       FY 2011- Base INR 571 crores
20%   17%
                             13%
15%           11%     12%
                                   8%          8%        8%        8%
10%                                      5%                             5%   5%
 5%                                                                               1%
 0%




                                                                                   FY 2012- Base INR 676 crores
20%


10%     18%
                            13%    14%
                    11%
                                          8%                  8%        8%   8%
                                                    3%                             5%         5%
                                                                                                      1%
 0%




                                                                                            Source: IMRB International
Role Of Digital in each Category /
                Industry
• Travel : Destination Branding , Search ,
  Comparison , Experience , Buying .
• BFSI : Search , Comparison, Credibility
  building , Reach , Information .
• Telecom : Reach , Engagement , Technology
  Demystification .
• Auto : Information , Search , comparison ,
  Review .
• CDIT : Search , Review , Engagement .
What Future Trends hold
THE MOBILE LANDSCAPE (India)


                                                            Total Mobile Subscribers (activations)




                                                  800Mn +
                                                            Active Mobile Subscribers




                                      500Mn +
                                                            Total GPRS-enabled mobile sets/subscribers

                            200Mn +
                  80Mn +
                                                            (all users)
                                                            Total GPRS-enabled mobile sets/subscribers
                                                            (active feature and smart phone users)




                                                                          250,000                Apple Ipad      30%
                                                                            Tablets           Samsung tablet    Others
                                                                            sold in         Blackberry Playbook
213 million units *                                                          2011
Total mobile devices sold                                                                            70%
        in 2011
 *Source: GARTNER INC.
                            231 million units *
                                Estd. Total mobile                            *Source: LiveMint.com and IDC Centre for
                               devices sale in 2012                                  consultancy and research
                             *Source: GARTNER INC.

              Out of 231 million units, 18.5* Million expected to be SMART PHONES
APPS MARKET IN INDIA


          Apple App          Windows
            Store                                    MOBANGO
                            market place                                    GETJAR
                  Blackberry             Nokia store
Android
                  App store
                  Various Apps stores distribution platforms in India
                                                    FREE                    PAID

                           1.5-2 mn+
                                                    90%                     10%



                   Total number of Apps available across Apps store

                                                                      IN-APP Advertising
      Text                       Video      HTML5                     market is less than
                 Banner
      Ads                         Ads        Ads
                                                                         5% of mobile
                                                                      display advertising
              Types of IN-APP Advertising                                   market
MOBILE INTERNET SCENARIO IN INDIA

          100mn+                 35mn+



          ESTD. TOTAL        ESTD. TOTAL
       MOBILE INTERNET     MOBILE INTERNET
        USERS IN INDIA      USERS IN INDIA
       who access mobile   who access mobile
        internet once in       internet




         ONE YEAR          EVERY MONTH




                            3%
                 97%

        96% Users under the age of 35
MOST POPULAR CONTENT BROWSING ACTIVITIES*


   DOWNLOADING        DOWNLOADING                  DOWNLOADING
      MUSIC              APPS                         VIDEOS



       71%                     59%                     61%

     62%                  52%                        59%


                 Opera Users         Other Users
                                                      * SOURCE: Opera India
TOP 20 SITES ACCESSED ON MOBILE INTERNET IN INDIA *

                        TOP 20 DEVICES USED TO ACCESS* internet on mobile




   wikipedia.org                       80%                  20%
   vuclip.com
   cricbuzz.com
   songs.pk
   getjar.com
   yahoo.com
   zedge.net                                                     * SOURCE: Opera India
   mobile9.com
   nimbuzz.com
   sports.opera.com
                               TOP platforms for surfing internet*
   bfish.in
   dictionary.com
   peperonity.com
   espncricinfo.com          JAVA ME                BLACKBERRY                       iOS
   indianrail.gov.in
   bing.com                                          SERIES 60
                            ANDROID
   in.com
* SOURCE: Opera India                                               * SOURCE: Opera India
Facebook landscape in India




             INDIA HAS THE 3rd LARGEST FACEBOOK
                  USERS BASE IN THE WORLD
Facebook landscape in India

          FACEBOOK’S MONTHLY ACTIVE USERS
         *Access Facebook atleast once in last 28 days


                45 Mn +

                                     27%
                 73%
Age distribution
                          < 18: 12.5%                         18-24: 48%




                          25-34: 28%                          35-44: 7%




                          45+: 4.5%



Top 5 cities with FACEBOOK users      Top 5 most liked ‘BRAND PAGES’        40% users share
           Mumbai                            Tata Docomo                   their relationship
            Delhi                              Kingfisher                         status
          Bangalore                          Fastrack India                     Of which,
           Chennai                         Vodafone ZooZoos                    32% are in
          Hyderabad                           Pepsi India                     relationship
                                                                          (married, engaged,
                                                                           or in relationship)
                                                                            68% are single
Challenges Faced by Brand / CMO
• Understanding the role that digital media can play and what / how the
  medium can deliver (as against that of other media).

• No guarantee on return on investment (because emotions cannot be
  measured)

• Arrive at a budget for digital plan (and how it should be allocated at various
  platforms)

• To determine the stage at which digital media should form a part of media
  strategy

• Setting targets for digital media (deliveries)

• Monitoring competitor’s activity
Challenges Faced by Brand/
                    CMO(..cont’d)
•   Measurement and evaluation – Proving the value of the social media efforts is a
    challenge for an advertiser. The cause for it is that social media is still evolving, solid
    quantitative data that supports the ROI of your effort may be hard to come by

•   Choosing the right digital media channels (predicting the popularity of a new
    technology platform & its effect on the existing one)

•   Coming up with creative ideas for your social media marketing campaigns

•   Specifically for a global marketer, the core challenge has been to deliver relevant
    messages to the local market, but in an age where assets designed for one country are
    rapidly shared around the world, the challenge is to give global consumers a delicate
    balance of local, regional and global campaigns – simultaneously
•

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Leveraging digital to build brands

  • 1. Leveraging Digital To Build brands Peshwa Acharya Peshwa.expert@gmail.com
  • 2. Define Brand Objective • Communicate • Engage • Lead Generate
  • 3. Define Digital • Web site • On line Advertsing • Mobile Advertising • Apps • Social media
  • 4. What would a CMO review • Web presence • Website Analytics & Usablity • Search Engine Optimization • Paid Search ( Ad words ) , campaigns • Social media optimization • Community Engagement • On line Reputation management ( ORM ) • Digital Advertising
  • 5. Digital Advertising Facebook Internet Mobile Twitter Social Pop-up Ads Text messages Linkedin networking websites Flash Ads Brand App Myspace Blog Video Ads Voice Ads Flickr Banner Ads Interstitials In-App Ads Dedicated On site Caller tone Ads Website sponsorship Classified Mobile internet Google Ad Advertorials banners News words Site capture QR Code letter Text Ads Micro site methodology Inbox banner E-mail Ads Ticker
  • 6. Digital Advertising Pie • Display ( 20 %) • Search ( 21 %) • Online classifieds ( 55%) • Mobile advts ( 4%)
  • 7. • Which Categories does display advts
  • 8. Share of Display Ad type spend by Industry FY 2011- Base INR 571 crores 20% 17% 13% 15% 11% 12% 8% 8% 8% 8% 10% 5% 5% 5% 5% 1% 0% FY 2012- Base INR 676 crores 20% 10% 18% 13% 14% 11% 8% 8% 8% 8% 3% 5% 5% 1% 0% Source: IMRB International
  • 9. Role Of Digital in each Category / Industry • Travel : Destination Branding , Search , Comparison , Experience , Buying . • BFSI : Search , Comparison, Credibility building , Reach , Information . • Telecom : Reach , Engagement , Technology Demystification . • Auto : Information , Search , comparison , Review . • CDIT : Search , Review , Engagement .
  • 11. THE MOBILE LANDSCAPE (India) Total Mobile Subscribers (activations) 800Mn + Active Mobile Subscribers 500Mn + Total GPRS-enabled mobile sets/subscribers 200Mn + 80Mn + (all users) Total GPRS-enabled mobile sets/subscribers (active feature and smart phone users) 250,000 Apple Ipad 30% Tablets Samsung tablet Others sold in Blackberry Playbook 213 million units * 2011 Total mobile devices sold 70% in 2011 *Source: GARTNER INC. 231 million units * Estd. Total mobile *Source: LiveMint.com and IDC Centre for devices sale in 2012 consultancy and research *Source: GARTNER INC. Out of 231 million units, 18.5* Million expected to be SMART PHONES
  • 12. APPS MARKET IN INDIA Apple App Windows Store MOBANGO market place GETJAR Blackberry Nokia store Android App store Various Apps stores distribution platforms in India FREE PAID 1.5-2 mn+ 90% 10% Total number of Apps available across Apps store IN-APP Advertising Text Video HTML5 market is less than Banner Ads Ads Ads 5% of mobile display advertising Types of IN-APP Advertising market
  • 13. MOBILE INTERNET SCENARIO IN INDIA 100mn+ 35mn+ ESTD. TOTAL ESTD. TOTAL MOBILE INTERNET MOBILE INTERNET USERS IN INDIA USERS IN INDIA who access mobile who access mobile internet once in internet ONE YEAR EVERY MONTH 3% 97% 96% Users under the age of 35
  • 14. MOST POPULAR CONTENT BROWSING ACTIVITIES* DOWNLOADING DOWNLOADING DOWNLOADING MUSIC APPS VIDEOS 71% 59% 61% 62% 52% 59% Opera Users Other Users * SOURCE: Opera India
  • 15. TOP 20 SITES ACCESSED ON MOBILE INTERNET IN INDIA * TOP 20 DEVICES USED TO ACCESS* internet on mobile wikipedia.org 80% 20% vuclip.com cricbuzz.com songs.pk getjar.com yahoo.com zedge.net * SOURCE: Opera India mobile9.com nimbuzz.com sports.opera.com TOP platforms for surfing internet* bfish.in dictionary.com peperonity.com espncricinfo.com JAVA ME BLACKBERRY iOS indianrail.gov.in bing.com SERIES 60 ANDROID in.com * SOURCE: Opera India * SOURCE: Opera India
  • 16. Facebook landscape in India INDIA HAS THE 3rd LARGEST FACEBOOK USERS BASE IN THE WORLD
  • 17. Facebook landscape in India FACEBOOK’S MONTHLY ACTIVE USERS *Access Facebook atleast once in last 28 days 45 Mn + 27% 73%
  • 18. Age distribution < 18: 12.5% 18-24: 48% 25-34: 28% 35-44: 7% 45+: 4.5% Top 5 cities with FACEBOOK users Top 5 most liked ‘BRAND PAGES’ 40% users share Mumbai Tata Docomo their relationship Delhi Kingfisher status Bangalore Fastrack India Of which, Chennai Vodafone ZooZoos 32% are in Hyderabad Pepsi India relationship (married, engaged, or in relationship) 68% are single
  • 19. Challenges Faced by Brand / CMO • Understanding the role that digital media can play and what / how the medium can deliver (as against that of other media). • No guarantee on return on investment (because emotions cannot be measured) • Arrive at a budget for digital plan (and how it should be allocated at various platforms) • To determine the stage at which digital media should form a part of media strategy • Setting targets for digital media (deliveries) • Monitoring competitor’s activity
  • 20. Challenges Faced by Brand/ CMO(..cont’d) • Measurement and evaluation – Proving the value of the social media efforts is a challenge for an advertiser. The cause for it is that social media is still evolving, solid quantitative data that supports the ROI of your effort may be hard to come by • Choosing the right digital media channels (predicting the popularity of a new technology platform & its effect on the existing one) • Coming up with creative ideas for your social media marketing campaigns • Specifically for a global marketer, the core challenge has been to deliver relevant messages to the local market, but in an age where assets designed for one country are rapidly shared around the world, the challenge is to give global consumers a delicate balance of local, regional and global campaigns – simultaneously •