2. Paper Plane Exercise
Work alone – Write your name on the plane
Design and build your paper plane
Competition is for furthest distance
3.
4. Simple 4 Step Process
Plan
Do
Act
Check
To improve your operation
5.
6. Plan
Identify The Right Problem
Select the problem to be analyzed
Clearly define the problem and establish
a precise problem statement
Set a measurable goal for the problem
solving effort
Establish a process for coordinating with
and gaining approval of leadership
7. Plan
Analyze The Problem
Identify the processes that impact the problem and
select one
List the steps in the process as it currently exists
Map the Process
Validate the map of the process
Identify potential cause of the problem
Collect and analyze data related to the problem
Verify or revise the original problem statement
Identify root causes of the problem
Collect additional data if needed to verify root causes
8. Plan
Develop Solutions
Establish criteria for selecting a
solution
Generate potential solutions that
will address the root causes of the
problem
Select a solution
Gain approval and support of the
chosen solution
Plan the solution
9. Do
Implement a Solution
Implement the chosen solution according to plan
Implement on a trial or pilot basis
11. Act
Determine Next Steps
Identify systemic changes and training
needs for full implementation
Adopt the solution
Plan ongoing monitoring of the solution
Continue to look for incremental
improvements to refine the solution
Look for another improvement
opportunity
OR
Decide to revise your plan and try again.
21. Plan DiSantis
Peter Do
Check Act
Consulting Associates
PeterDiSantis.com
Notas del editor
Intro UPS, FedEx (twice), Airborne Express Biz Σ nrich = No notches
Rules For accuracy OR DISTANCE Write name Single sheet No tape Guinness = 193 feet/ 27.9 seconds
Why do you think Wile E. Coyote is my hero? What are the best parts of WEC?
You did 3 out of 4 Biz depends on process improvement, need all four. Reactive >> be proactive Do not be satisfied with the status quo Iterative process
PDCA Process 6 steps on ladder = 6 tasks of PDCA Crazy Story Mind remembers pictures
Stephen Covey says . . . Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.” Solve the right problem. How do you know it’s a problem? There has to be a number You must be able to measure it, to manage it. How will you measure it?
Analyze >>>> Anal Anal retentive Hyphen: Noun = no Hyphen; Adjective = Hyphen. The problem is visual >> the number Map process backwards = why 5 times 4 M’s = Manpower, Material, Method, Machinery Pareto 80/20
What is the real cause? Get rid of the weed Go to the root Measure the impact of the root cause and corresponding impact on the symtomatic problem. Task list = who, what, when, where, & how
Use the plan, dude. How do you eat an elephant?
Give your plan a check up Make sure you can measure it You have done all that. CONGRATULATIONS.
This is the 4 th step. Success = celebrate, document and wider implementation Or Not = revise plan and try again. Toyota management, small incremental changes = Kaizen.
4 aerodynamic forces? You cannot control gravity. You can control the other three.