SlideShare a Scribd company logo
1 of 47
Establishing Your Organisation as an Employer of Choice –  Is it possible in the Public Sector? PETER WARD   FAIM, FAHRI HEAD OF PEOPLE & CHANGE SA WATER CORPORATION
ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SO WHAT IS AN EMPLOYER OF CHOICE? Recognised, Admired for Leadership, Culture and Best Practise + Attract, Retain Hold Top Talent + Achieve Corporate Objectives REPUTATION COMPETITVE EDGE PERFORMANCE
[object Object],[object Object],[object Object],[object Object],[object Object],IT TAKES A STRONG CULTURE TO BE GREAT AT WORK
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
HUMAN RESOURCES STRATEGY WE THEN LOOKED AT VARIOUS “CHANGE” EXAMPLES  AND ADAPTED A “HIGH ACHIEVING CULTURE” MODEL SUPPORTED BY CLEAR COMMUNICATION AND TRANSPARENT MEASUREMENT Relentless pursuit of Vision, Mission, Values, Strategy Focus on Leadership and Teamwork Aligned by simple, transparent processes & systems Staffed by world class capability Intense performance driven environment (recognition, reward & consequence management) HIGH ACHIEVING CULTURE ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
Culture describes the behavioural norms that have been established through the  messages  received about “how we do things around here” Cultural messages are sent through three channels which all convey what is valued in the organisation Individuals interpret cultural signals and align their behaviour to the norm ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE Channel Message sent by BEHAVIOUR ,[object Object],[object Object],[object Object],[object Object],SYMBOLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SYSTEMS ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
OCI Results: 2002 vs 2004 ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
CURRENT REALITY 2006 Staff Perception Survey 2006 Employee  Engagement   Workshops 2004,05,06 Accommodation  Strategy Culture Study Office of Public Employment 2005 Dignity at Work (bullying survey) PHD Student 2006 Workforce Demographics Analysis Swinburne University Women in  Engineering Survey Adelaide University STOCKTAKE 2006 Graduate Feedback Recruitment Partner Feedback and Reviews ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
 
THE NEXT 5 YEARS Human Resources & Organisational Development Plan We will develop a high achieving culture with a talented and diverse workforce. Attracting & Retaining the Right People Inspiring Leadership Becoming the Employer Of Choice Mentoring Exec  & Snr Managers Career Planning ,[object Object],[object Object],[object Object],[object Object],Skills Development  Program ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Technical / Operational Development Program Change Management Peter Ward  Competency  Assessment  Framework Responsibility Tina Gevaux Chris Glasson  Growing Capability Replenishment Recruitment & Selection Values ALP / FLM Development  Centre OCI / LSI Staff Perception Survey Remuneration Performance Mgmt Process Policies & Practices Enterprise Bargaining New Classification System Training Needs Analysis Corporate 5 Year  Capability Development Plan Scholarships Contract Review Induction Resourcing Leadership Competencies (PW) Succession Planning  (CG) Joint initiative HR/OD Chris21 Review (CG) Talent Management  (TG) Coaching (TG) Workplace Behaviours
WORKFORCE PLANNING IDENTIFIED KEY AND CRITICAL ROLE REPLACEMENT ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE 2007 2008 2009 2010 2011 TOTAL W&W Systems, Treatment and Operations 1 2 2 1 4 10 Water Quality 1 1 1 1 4 Dam Design and Maintenance 1 1 2 Trade Waste 1 1 2 Special Engineering Functions 4 2 3 1 2 12 Asset Management 1 2 3 4 10 Environmental Management 1 1 2 System Planning and Modelling 2 1 3 Research and Development 2 2 Sciences 4 2 2 2 10 Trades  (Co-ordinators and Specialists) 4 3 3 3 2 15 Network Operations: Technical 2 2 1 2 2 9 Professional 1 1 1 2 5 Support 2 1 2 1 6 District Leaders 3 2 3 3 3 14
ADDITIONAL RESOURCING & COSTS FOR REPLENISHMENT AND IMMEDIATE SKILLS  (In addition to Current Workforce Plan) ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE 2007/8 2008/9 2009/10 2010/11 2011/12 TOTAL (000’s) WI Trainees $330k  (8 people) $330k  (8 people) $330k  (8 people) $330k  (8 people) $330k  (8 people) $1650 Apprentices $270k  (10 people) $620k  (20 people) $1050k  (30 people) $1550k  (40 people) $1190k  (34 people) $4680 Graduates $490k  (6 people) $440k  (6 people) $440k  (6 people) $440k  (6 people) $440k  (6 people) $2250 Technical Trainees - $300k  (5 people) $600k  (10 people) $900k  (15 people) $900k (15 people) $2700 Temp Transitional $1010k  (11 people) $765k  (8 people) $1625k (18 people) $1425k  (16 people) $1195k  (13 people) $6020 Hydrologist & Hydrogeologist $159k (2 people) $165k (2 people) $172k (2 people) $179k (2 people) $279k (3 person) $954 Civil, Mechanical and Electrical Engineers $487k (4 people) $454k (4 people) $373k (3 people) $220k (2 people) $123 (1 person) $1657 Resourcing  Co-ordinator $79k (1 person) $82k (1 person) $85k (1 person) $89k (1 person) $93k (1 person) $428 TOTAL ($,000’s) $2825 $3156 $4675 $5133 $4550 $20339 TOTAL (people) 42 54 78 90 81
[object Object],[object Object],[object Object],[object Object],BENEFITS OF WORKFORCE PLANNING APPROACH ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
 
Level 2 arrival point from the stairs facing the atrium Level 2 Hub Level 2 North
Level 2 Hub Level 2 North Level 2 Meeting Rooms
Level 3 Meeting Rooms Level 3  Reception Level 4  Hub
Level 2 Lab Write Up Area Level 3 Reception Level 4 Hub Level 5 Hub
Level 3 Reception Level 4 Hub Level 4 Workpoints Level 5 Hub Entrances to Level 3 Training Rooms Level 5 Workpoints
Level 3 Reception Level 4 Hub Level 4 Workpoints Level 5 Hub Entrances to Level 3 Training Rooms Level 5 Workpoints
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
SUMMARY Immediate Manager Supervisor Performance Job Satisfaction Employer of Choice Organisational Commitment OH&S Commitment to External Customer Service STRENGTHS Career Development (particularly system of promotion) Performance Review Effectiveness (particularly career planning) Internal Customer Service & Organisational Cohesion Communication Effectiveness (particularly input/opinions) IMPROVEMENT AREAS ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE

More Related Content

What's hot

A compelling employee value proposition to attract retain and develop skilled...
A compelling employee value proposition to attract retain and develop skilled...A compelling employee value proposition to attract retain and develop skilled...
A compelling employee value proposition to attract retain and develop skilled...Alexandra Lederer
 
Springfield Chamber Membership Breakfast Spring 2011
Springfield Chamber Membership Breakfast Spring 2011Springfield Chamber Membership Breakfast Spring 2011
Springfield Chamber Membership Breakfast Spring 2011ebreiten
 
Barber integrated talent management
Barber integrated talent managementBarber integrated talent management
Barber integrated talent managementPaul Barber
 
Culture and leadership nudges
Culture and leadership nudgesCulture and leadership nudges
Culture and leadership nudgesJohnMoor5
 
Michele berkhout employee_value_proposition_slideshare
Michele berkhout employee_value_proposition_slideshareMichele berkhout employee_value_proposition_slideshare
Michele berkhout employee_value_proposition_slideshareMichele Berkhout
 
Talent Attraction and Retention
Talent Attraction and Retention Talent Attraction and Retention
Talent Attraction and Retention Trefoil Group
 
Employer Branding for Talent Retention
Employer Branding for Talent RetentionEmployer Branding for Talent Retention
Employer Branding for Talent RetentionN. Robert Johnson, APR
 
Building An Evp 2010 10 26
Building An Evp 2010 10 26Building An Evp 2010 10 26
Building An Evp 2010 10 26RobertAOrrJr
 
Embedding Employee Engagement throughout the Employee Lifecycle
Embedding Employee Engagement throughout the Employee LifecycleEmbedding Employee Engagement throughout the Employee Lifecycle
Embedding Employee Engagement throughout the Employee LifecycleElizabeth Lupfer
 
EMPLOYEE BRANDING PRESENTATION
EMPLOYEE BRANDING PRESENTATIONEMPLOYEE BRANDING PRESENTATION
EMPLOYEE BRANDING PRESENTATIONbratanreddy reddy
 
Strategic Talent Acquisition Re-engineering
Strategic Talent Acquisition Re-engineeringStrategic Talent Acquisition Re-engineering
Strategic Talent Acquisition Re-engineeringDan Medlin
 
Crafting a Powerful Employee Value Proposition
Crafting a Powerful Employee Value PropositionCrafting a Powerful Employee Value Proposition
Crafting a Powerful Employee Value PropositionCielo
 
Employee Value Proposition Blog Version
Employee Value Proposition Blog VersionEmployee Value Proposition Blog Version
Employee Value Proposition Blog VersionWilliam Chin
 
IBM: The Future of Work is Here: Is the people function 'fit for purpose'?
IBM: The Future of Work is Here: Is the people function 'fit for purpose'?IBM: The Future of Work is Here: Is the people function 'fit for purpose'?
IBM: The Future of Work is Here: Is the people function 'fit for purpose'?Emma Mirrington
 
Employee Life Cycle
Employee Life CycleEmployee Life Cycle
Employee Life CycleAmos Rabin
 
We Got One! How to Measure a Recently Hired Person
We Got One! How to Measure a Recently Hired PersonWe Got One! How to Measure a Recently Hired Person
We Got One! How to Measure a Recently Hired PersonHighRoad Solution
 

What's hot (20)

A compelling employee value proposition to attract retain and develop skilled...
A compelling employee value proposition to attract retain and develop skilled...A compelling employee value proposition to attract retain and develop skilled...
A compelling employee value proposition to attract retain and develop skilled...
 
Springfield Chamber Membership Breakfast Spring 2011
Springfield Chamber Membership Breakfast Spring 2011Springfield Chamber Membership Breakfast Spring 2011
Springfield Chamber Membership Breakfast Spring 2011
 
Barber integrated talent management
Barber integrated talent managementBarber integrated talent management
Barber integrated talent management
 
Culture and leadership nudges
Culture and leadership nudgesCulture and leadership nudges
Culture and leadership nudges
 
Michele berkhout employee_value_proposition_slideshare
Michele berkhout employee_value_proposition_slideshareMichele berkhout employee_value_proposition_slideshare
Michele berkhout employee_value_proposition_slideshare
 
Leveraging Your Employee Value Proposition - Imon Ghosh
Leveraging Your Employee Value Proposition - Imon GhoshLeveraging Your Employee Value Proposition - Imon Ghosh
Leveraging Your Employee Value Proposition - Imon Ghosh
 
Talent Attraction and Retention
Talent Attraction and Retention Talent Attraction and Retention
Talent Attraction and Retention
 
Employer Branding for Talent Retention
Employer Branding for Talent RetentionEmployer Branding for Talent Retention
Employer Branding for Talent Retention
 
Secrets to a great employee value proposition
Secrets to a great employee value propositionSecrets to a great employee value proposition
Secrets to a great employee value proposition
 
Talent acquisition training
Talent acquisition trainingTalent acquisition training
Talent acquisition training
 
Building An Evp 2010 10 26
Building An Evp 2010 10 26Building An Evp 2010 10 26
Building An Evp 2010 10 26
 
Embedding Employee Engagement throughout the Employee Lifecycle
Embedding Employee Engagement throughout the Employee LifecycleEmbedding Employee Engagement throughout the Employee Lifecycle
Embedding Employee Engagement throughout the Employee Lifecycle
 
EMPLOYEE BRANDING PRESENTATION
EMPLOYEE BRANDING PRESENTATIONEMPLOYEE BRANDING PRESENTATION
EMPLOYEE BRANDING PRESENTATION
 
Strategic Talent Acquisition Re-engineering
Strategic Talent Acquisition Re-engineeringStrategic Talent Acquisition Re-engineering
Strategic Talent Acquisition Re-engineering
 
Crafting a Powerful Employee Value Proposition
Crafting a Powerful Employee Value PropositionCrafting a Powerful Employee Value Proposition
Crafting a Powerful Employee Value Proposition
 
Employee Value Proposition Blog Version
Employee Value Proposition Blog VersionEmployee Value Proposition Blog Version
Employee Value Proposition Blog Version
 
IBM: The Future of Work is Here: Is the people function 'fit for purpose'?
IBM: The Future of Work is Here: Is the people function 'fit for purpose'?IBM: The Future of Work is Here: Is the people function 'fit for purpose'?
IBM: The Future of Work is Here: Is the people function 'fit for purpose'?
 
Employee Life Cycle
Employee Life CycleEmployee Life Cycle
Employee Life Cycle
 
We Got One! How to Measure a Recently Hired Person
We Got One! How to Measure a Recently Hired PersonWe Got One! How to Measure a Recently Hired Person
We Got One! How to Measure a Recently Hired Person
 
2015 Global Recruiting Trends | Webcast
2015 Global Recruiting Trends | Webcast2015 Global Recruiting Trends | Webcast
2015 Global Recruiting Trends | Webcast
 

Viewers also liked

Become an Employer of Choice by Investing in these 6 Key Employer Branding St...
Become an Employer of Choice by Investing in these 6 Key Employer Branding St...Become an Employer of Choice by Investing in these 6 Key Employer Branding St...
Become an Employer of Choice by Investing in these 6 Key Employer Branding St...WilsonHCG
 
Attracting and Retaining Talent: Becoming an Employer of Choice
Attracting and Retaining Talent: Becoming an Employer of ChoiceAttracting and Retaining Talent: Becoming an Employer of Choice
Attracting and Retaining Talent: Becoming an Employer of ChoiceWINNERS-at-WORK Pty Ltd
 
My team is awesome
My team is awesomeMy team is awesome
My team is awesomeKevin Miller
 
GE Employer of Choice for Diverse Technical Talent Presentation (compatible)
GE Employer of Choice for Diverse Technical Talent Presentation (compatible)GE Employer of Choice for Diverse Technical Talent Presentation (compatible)
GE Employer of Choice for Diverse Technical Talent Presentation (compatible)Loredana Abreu
 
Employer branding, attraction and employer of choice January 2012
Employer branding, attraction and employer of choice January 2012Employer branding, attraction and employer of choice January 2012
Employer branding, attraction and employer of choice January 2012Timothy Holden
 
Leading Change and Growth through the Power of Conversation
Leading Change and Growth through the Power of ConversationLeading Change and Growth through the Power of Conversation
Leading Change and Growth through the Power of ConversationWINNERS-at-WORK Pty Ltd
 
Employability skills of young graduates | MCB – An employer of choice
Employability skills of young graduates | MCB – An employer of choiceEmployability skills of young graduates | MCB – An employer of choice
Employability skills of young graduates | MCB – An employer of choiceMCB
 
Recruitment & Selection Process in BAT (British American Tobacco)
Recruitment & Selection Process in BAT (British American Tobacco)Recruitment & Selection Process in BAT (British American Tobacco)
Recruitment & Selection Process in BAT (British American Tobacco)Syeda Nafisa Noor
 
Defining Brand Identity
Defining Brand IdentityDefining Brand Identity
Defining Brand IdentityCarol Phillips
 
How to Be Awesome on Slideshare
How to Be Awesome on SlideshareHow to Be Awesome on Slideshare
How to Be Awesome on Slideshare24Slides
 
The Essentials of PowerPoint Color Theme
The Essentials of PowerPoint Color ThemeThe Essentials of PowerPoint Color Theme
The Essentials of PowerPoint Color Theme24Slides
 
20 Tweetable Quotes to Inspire Marketing & Design Creative Genius
20 Tweetable Quotes to Inspire Marketing & Design Creative Genius20 Tweetable Quotes to Inspire Marketing & Design Creative Genius
20 Tweetable Quotes to Inspire Marketing & Design Creative GeniusIMPACT Branding & Design LLC
 
40 Tools in 20 Minutes: Hacking your Marketing Career
40 Tools in 20 Minutes: Hacking your Marketing Career40 Tools in 20 Minutes: Hacking your Marketing Career
40 Tools in 20 Minutes: Hacking your Marketing CareerEric Leist
 
How to Craft Your Company's Storytelling Voice by Ann Handley of MarketingProfs
How to Craft Your Company's Storytelling Voice by Ann Handley of MarketingProfsHow to Craft Your Company's Storytelling Voice by Ann Handley of MarketingProfs
How to Craft Your Company's Storytelling Voice by Ann Handley of MarketingProfsMarketingProfs
 
Most Reliable Cars
Most Reliable CarsMost Reliable Cars
Most Reliable CarsEason Chan
 

Viewers also liked (20)

Become an Employer of Choice by Investing in these 6 Key Employer Branding St...
Become an Employer of Choice by Investing in these 6 Key Employer Branding St...Become an Employer of Choice by Investing in these 6 Key Employer Branding St...
Become an Employer of Choice by Investing in these 6 Key Employer Branding St...
 
Attracting and Retaining Talent: Becoming an Employer of Choice
Attracting and Retaining Talent: Becoming an Employer of ChoiceAttracting and Retaining Talent: Becoming an Employer of Choice
Attracting and Retaining Talent: Becoming an Employer of Choice
 
My team is awesome
My team is awesomeMy team is awesome
My team is awesome
 
GE Employer of Choice for Diverse Technical Talent Presentation (compatible)
GE Employer of Choice for Diverse Technical Talent Presentation (compatible)GE Employer of Choice for Diverse Technical Talent Presentation (compatible)
GE Employer of Choice for Diverse Technical Talent Presentation (compatible)
 
Good to great
Good to greatGood to great
Good to great
 
Employer branding, attraction and employer of choice January 2012
Employer branding, attraction and employer of choice January 2012Employer branding, attraction and employer of choice January 2012
Employer branding, attraction and employer of choice January 2012
 
Leading Change and Growth through the Power of Conversation
Leading Change and Growth through the Power of ConversationLeading Change and Growth through the Power of Conversation
Leading Change and Growth through the Power of Conversation
 
Employability skills of young graduates | MCB – An employer of choice
Employability skills of young graduates | MCB – An employer of choiceEmployability skills of young graduates | MCB – An employer of choice
Employability skills of young graduates | MCB – An employer of choice
 
Literature Review on Performance Management System
Literature Review on Performance Management SystemLiterature Review on Performance Management System
Literature Review on Performance Management System
 
Recruitment & Selection Process in BAT (British American Tobacco)
Recruitment & Selection Process in BAT (British American Tobacco)Recruitment & Selection Process in BAT (British American Tobacco)
Recruitment & Selection Process in BAT (British American Tobacco)
 
Defining Brand Identity
Defining Brand IdentityDefining Brand Identity
Defining Brand Identity
 
How to Be Awesome on Slideshare
How to Be Awesome on SlideshareHow to Be Awesome on Slideshare
How to Be Awesome on Slideshare
 
The Essentials of PowerPoint Color Theme
The Essentials of PowerPoint Color ThemeThe Essentials of PowerPoint Color Theme
The Essentials of PowerPoint Color Theme
 
Strategic Planning in Healthcare
Strategic Planning in HealthcareStrategic Planning in Healthcare
Strategic Planning in Healthcare
 
20 Tweetable Quotes to Inspire Marketing & Design Creative Genius
20 Tweetable Quotes to Inspire Marketing & Design Creative Genius20 Tweetable Quotes to Inspire Marketing & Design Creative Genius
20 Tweetable Quotes to Inspire Marketing & Design Creative Genius
 
Strategic Human Resource Management
Strategic Human Resource ManagementStrategic Human Resource Management
Strategic Human Resource Management
 
40 Tools in 20 Minutes: Hacking your Marketing Career
40 Tools in 20 Minutes: Hacking your Marketing Career40 Tools in 20 Minutes: Hacking your Marketing Career
40 Tools in 20 Minutes: Hacking your Marketing Career
 
2015 Travel Trends
2015 Travel Trends 2015 Travel Trends
2015 Travel Trends
 
How to Craft Your Company's Storytelling Voice by Ann Handley of MarketingProfs
How to Craft Your Company's Storytelling Voice by Ann Handley of MarketingProfsHow to Craft Your Company's Storytelling Voice by Ann Handley of MarketingProfs
How to Craft Your Company's Storytelling Voice by Ann Handley of MarketingProfs
 
Most Reliable Cars
Most Reliable CarsMost Reliable Cars
Most Reliable Cars
 

Similar to Establishing As An Employer Of Choice

Degw Workplace Forum 21 April 2009
Degw Workplace Forum 21 April 2009Degw Workplace Forum 21 April 2009
Degw Workplace Forum 21 April 2009peterjward
 
Employee Engagement Capabilities Report by Altus and Red Balloon
Employee Engagement Capabilities Report by Altus and Red BalloonEmployee Engagement Capabilities Report by Altus and Red Balloon
Employee Engagement Capabilities Report by Altus and Red BalloonElizabeth Lupfer
 
Getting your shift together making sense of organizational culture and change
Getting your shift together   making sense of organizational culture and changeGetting your shift together   making sense of organizational culture and change
Getting your shift together making sense of organizational culture and changeDani
 
Transformation Of HR at AgustaWestland-Philadelphia
Transformation Of HR at AgustaWestland-PhiladelphiaTransformation Of HR at AgustaWestland-Philadelphia
Transformation Of HR at AgustaWestland-PhiladelphiaSal LoDico
 
Iia 2009 International Conference Securing Global Talent Mary Anne Burke
Iia 2009 International Conference  Securing Global Talent Mary Anne BurkeIia 2009 International Conference  Securing Global Talent Mary Anne Burke
Iia 2009 International Conference Securing Global Talent Mary Anne Burkemaryanneburke
 
Perspectives on organizational development at con agra foods
Perspectives on organizational development at con agra foodsPerspectives on organizational development at con agra foods
Perspectives on organizational development at con agra foodsDani
 
The Circle Of Simplicity
The Circle Of Simplicity       The Circle Of Simplicity
The Circle Of Simplicity UPES Dehradun
 
06 09 Retaining Talent (34 Slides)
06 09 Retaining Talent (34 Slides)06 09 Retaining Talent (34 Slides)
06 09 Retaining Talent (34 Slides)tsbartridge
 
2 6 employees_jatinder_peters
2 6 employees_jatinder_peters2 6 employees_jatinder_peters
2 6 employees_jatinder_petersPriyanka Nema
 
Employee Engagement for Outstanding Performance
Employee Engagement for Outstanding PerformanceEmployee Engagement for Outstanding Performance
Employee Engagement for Outstanding PerformanceMcCauleyS
 
Closing the Knowledge Divide: How to Build the Business of the Future
Closing the Knowledge Divide: How to Build the Business of the FutureClosing the Knowledge Divide: How to Build the Business of the Future
Closing the Knowledge Divide: How to Build the Business of the FutureKyle Lacy
 
Attraction and committment drivers,Clare Bennett (some slides removed)
Attraction and committment drivers,Clare Bennett (some slides removed)Attraction and committment drivers,Clare Bennett (some slides removed)
Attraction and committment drivers,Clare Bennett (some slides removed)NZ Psychological Society
 
Retaining Employees In An Up Economy
Retaining Employees In An Up EconomyRetaining Employees In An Up Economy
Retaining Employees In An Up EconomyKyra Cavanaugh
 
Leadership & Management
Leadership & ManagementLeadership & Management
Leadership & Managementsrazdan
 
OPI Presentation
OPI PresentationOPI Presentation
OPI PresentationTom Onguru
 
Accounting Careers & Student Membership Orientation
Accounting Careers & Student Membership OrientationAccounting Careers & Student Membership Orientation
Accounting Careers & Student Membership Orientationemallen4
 

Similar to Establishing As An Employer Of Choice (20)

Degw Workplace Forum 21 April 2009
Degw Workplace Forum 21 April 2009Degw Workplace Forum 21 April 2009
Degw Workplace Forum 21 April 2009
 
Employee Engagement Capabilities Report by Altus and Red Balloon
Employee Engagement Capabilities Report by Altus and Red BalloonEmployee Engagement Capabilities Report by Altus and Red Balloon
Employee Engagement Capabilities Report by Altus and Red Balloon
 
HR presentation
HR presentationHR presentation
HR presentation
 
Getting your shift together making sense of organizational culture and change
Getting your shift together   making sense of organizational culture and changeGetting your shift together   making sense of organizational culture and change
Getting your shift together making sense of organizational culture and change
 
Transformation Of HR at AgustaWestland-Philadelphia
Transformation Of HR at AgustaWestland-PhiladelphiaTransformation Of HR at AgustaWestland-Philadelphia
Transformation Of HR at AgustaWestland-Philadelphia
 
Iia 2009 International Conference Securing Global Talent Mary Anne Burke
Iia 2009 International Conference  Securing Global Talent Mary Anne BurkeIia 2009 International Conference  Securing Global Talent Mary Anne Burke
Iia 2009 International Conference Securing Global Talent Mary Anne Burke
 
Perspectives on organizational development at con agra foods
Perspectives on organizational development at con agra foodsPerspectives on organizational development at con agra foods
Perspectives on organizational development at con agra foods
 
The Circle Of Simplicity
The Circle Of Simplicity       The Circle Of Simplicity
The Circle Of Simplicity
 
06 09 Retaining Talent (34 Slides)
06 09 Retaining Talent (34 Slides)06 09 Retaining Talent (34 Slides)
06 09 Retaining Talent (34 Slides)
 
2 6 employees_jatinder_peters
2 6 employees_jatinder_peters2 6 employees_jatinder_peters
2 6 employees_jatinder_peters
 
Hr Challen Ges 729
Hr Challen Ges 729Hr Challen Ges 729
Hr Challen Ges 729
 
Employee Engagement for Outstanding Performance
Employee Engagement for Outstanding PerformanceEmployee Engagement for Outstanding Performance
Employee Engagement for Outstanding Performance
 
Closing the Knowledge Divide: How to Build the Business of the Future
Closing the Knowledge Divide: How to Build the Business of the FutureClosing the Knowledge Divide: How to Build the Business of the Future
Closing the Knowledge Divide: How to Build the Business of the Future
 
Attraction and committment drivers,Clare Bennett (some slides removed)
Attraction and committment drivers,Clare Bennett (some slides removed)Attraction and committment drivers,Clare Bennett (some slides removed)
Attraction and committment drivers,Clare Bennett (some slides removed)
 
Spencer Stuart IFAC Presentation.pdf
Spencer Stuart IFAC Presentation.pdfSpencer Stuart IFAC Presentation.pdf
Spencer Stuart IFAC Presentation.pdf
 
Retaining Employees In An Up Economy
Retaining Employees In An Up EconomyRetaining Employees In An Up Economy
Retaining Employees In An Up Economy
 
Leadership & Management
Leadership & ManagementLeadership & Management
Leadership & Management
 
Rachel Slade
Rachel SladeRachel Slade
Rachel Slade
 
OPI Presentation
OPI PresentationOPI Presentation
OPI Presentation
 
Accounting Careers & Student Membership Orientation
Accounting Careers & Student Membership OrientationAccounting Careers & Student Membership Orientation
Accounting Careers & Student Membership Orientation
 

Recently uploaded

Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Dipal Arora
 
Unlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfUnlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfOnline Income Engine
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsHONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsMichael W. Hawkins
 
Understanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key InsightsUnderstanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key Insightsseri bangash
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in managementchhavia330
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyEthan lee
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116  - With room ServiceCall Girls in Gomti Nagar - 7388211116  - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.Aaiza Hassan
 
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsCash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsApsara Of India
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101  - Basics on Growth MarketingTech Startup Growth Hacking 101  - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingShawn Pang
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageMatteo Carbone
 
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetCreating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetDenis Gagné
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLSeo
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...lizamodels9
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan
 

Recently uploaded (20)

Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
Unlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfUnlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdf
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
 
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsHONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael Hawkins
 
Understanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key InsightsUnderstanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key Insights
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in management
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116  - With room ServiceCall Girls in Gomti Nagar - 7388211116  - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
 
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsCash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
 
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
 
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101  - Basics on Growth MarketingTech Startup Growth Hacking 101  - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
 
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetCreating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 

Establishing As An Employer Of Choice

  • 1. Establishing Your Organisation as an Employer of Choice – Is it possible in the Public Sector? PETER WARD FAIM, FAHRI HEAD OF PEOPLE & CHANGE SA WATER CORPORATION
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. HUMAN RESOURCES STRATEGY WE THEN LOOKED AT VARIOUS “CHANGE” EXAMPLES AND ADAPTED A “HIGH ACHIEVING CULTURE” MODEL SUPPORTED BY CLEAR COMMUNICATION AND TRANSPARENT MEASUREMENT Relentless pursuit of Vision, Mission, Values, Strategy Focus on Leadership and Teamwork Aligned by simple, transparent processes & systems Staffed by world class capability Intense performance driven environment (recognition, reward & consequence management) HIGH ACHIEVING CULTURE ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 9.
  • 10.
  • 11.
  • 12. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 13.
  • 14.
  • 15.
  • 16.
  • 17. OCI Results: 2002 vs 2004 ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 18. CURRENT REALITY 2006 Staff Perception Survey 2006 Employee Engagement Workshops 2004,05,06 Accommodation Strategy Culture Study Office of Public Employment 2005 Dignity at Work (bullying survey) PHD Student 2006 Workforce Demographics Analysis Swinburne University Women in Engineering Survey Adelaide University STOCKTAKE 2006 Graduate Feedback Recruitment Partner Feedback and Reviews ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 19. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 20.  
  • 21.
  • 22. WORKFORCE PLANNING IDENTIFIED KEY AND CRITICAL ROLE REPLACEMENT ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE 2007 2008 2009 2010 2011 TOTAL W&W Systems, Treatment and Operations 1 2 2 1 4 10 Water Quality 1 1 1 1 4 Dam Design and Maintenance 1 1 2 Trade Waste 1 1 2 Special Engineering Functions 4 2 3 1 2 12 Asset Management 1 2 3 4 10 Environmental Management 1 1 2 System Planning and Modelling 2 1 3 Research and Development 2 2 Sciences 4 2 2 2 10 Trades (Co-ordinators and Specialists) 4 3 3 3 2 15 Network Operations: Technical 2 2 1 2 2 9 Professional 1 1 1 2 5 Support 2 1 2 1 6 District Leaders 3 2 3 3 3 14
  • 23. ADDITIONAL RESOURCING & COSTS FOR REPLENISHMENT AND IMMEDIATE SKILLS (In addition to Current Workforce Plan) ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE 2007/8 2008/9 2009/10 2010/11 2011/12 TOTAL (000’s) WI Trainees $330k (8 people) $330k (8 people) $330k (8 people) $330k (8 people) $330k (8 people) $1650 Apprentices $270k (10 people) $620k (20 people) $1050k (30 people) $1550k (40 people) $1190k (34 people) $4680 Graduates $490k (6 people) $440k (6 people) $440k (6 people) $440k (6 people) $440k (6 people) $2250 Technical Trainees - $300k (5 people) $600k (10 people) $900k (15 people) $900k (15 people) $2700 Temp Transitional $1010k (11 people) $765k (8 people) $1625k (18 people) $1425k (16 people) $1195k (13 people) $6020 Hydrologist & Hydrogeologist $159k (2 people) $165k (2 people) $172k (2 people) $179k (2 people) $279k (3 person) $954 Civil, Mechanical and Electrical Engineers $487k (4 people) $454k (4 people) $373k (3 people) $220k (2 people) $123 (1 person) $1657 Resourcing Co-ordinator $79k (1 person) $82k (1 person) $85k (1 person) $89k (1 person) $93k (1 person) $428 TOTAL ($,000’s) $2825 $3156 $4675 $5133 $4550 $20339 TOTAL (people) 42 54 78 90 81
  • 24.
  • 25. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 26. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 27. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 28. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 29. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 30. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 31. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 32. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 33. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 34. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 35. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 36. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 37. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 38. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 39.  
  • 40. Level 2 arrival point from the stairs facing the atrium Level 2 Hub Level 2 North
  • 41. Level 2 Hub Level 2 North Level 2 Meeting Rooms
  • 42. Level 3 Meeting Rooms Level 3 Reception Level 4 Hub
  • 43. Level 2 Lab Write Up Area Level 3 Reception Level 4 Hub Level 5 Hub
  • 44. Level 3 Reception Level 4 Hub Level 4 Workpoints Level 5 Hub Entrances to Level 3 Training Rooms Level 5 Workpoints
  • 45. Level 3 Reception Level 4 Hub Level 4 Workpoints Level 5 Hub Entrances to Level 3 Training Rooms Level 5 Workpoints
  • 46.
  • 47. SUMMARY Immediate Manager Supervisor Performance Job Satisfaction Employer of Choice Organisational Commitment OH&S Commitment to External Customer Service STRENGTHS Career Development (particularly system of promotion) Performance Review Effectiveness (particularly career planning) Internal Customer Service & Organisational Cohesion Communication Effectiveness (particularly input/opinions) IMPROVEMENT AREAS ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE