The document summarizes the development of an open source reference desk software by the Victorian Parliamentary Library. It describes the existing manual workflow for handling client queries that involved multiple separate steps. The new software integrates LDAP authentication, captures statistics, and allows queries to be added to a reference knowledge base. It was built with Java using the Play! framework and follows an MVC architecture with Hibernate and JPA to simplify the workflow and address problems with the prior manual system.
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Open Source Reference Desk Software at the Victorian Parliamentary Library
1. Open Source Reference Desk Software at the Victorian Parliamentary Library Robin Gallagher & Peter Neish
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Notas del editor
Talk about the Parliamentary Library: Established in 1851, building itself 1858–60
Clients can be located within the Parl building (Committee staff and Members on sitting days) or anywhere within Victoria, so we need to provide services and resources both face-to-face and remotely. Information here is a highly valued commodity, whether or not you have it and how you use it contributes substantially to the success or failure of Members.
![Who are our clients? ,[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)