1. museums and the participation paradigm Peter van Mensch Zagreb 25 May 2010

2. society

3. society heritage

4. society heritage

5. functions institutions

6. basic parameters

7. conceptualising heritage institutions

10. axis of tradition and renewal

12. Who decides? founders curators users

13. private collectors curators users

14. institutionalisation private collectors curators users

15. institutionalisation professionalisation government curators users

16. professional autonomie founders board members curators professionals users

17. re-conceptualising audiences founders board members curators professionals users

18. re-conceptualising audiences founders board members curators professionals visitors consumers guests customers

19. Joseph Pine

20. The experience economy (1999)

21. Commodities Services Goods Competitive Position Differentiated Undifferentiated Market Premium Pricing Needs of Customers Relevant to Irrelevant to Economic Choices © 1999 Strategic Horizons LLP Transformations Experiences Progression of economic value

29. Commodities Services Goods Competitive Position Differentiated Undifferentiated Market Premium Pricing Needs of Customers Relevant to Irrelevant to Economic Choices © 1999 Strategic Horizons LLP Transformations Experiences Progression of economic value

30. Authenticity (2007)

32. Inspiring Learning AN IMPROVEMENT FRAMEWORK FOR MUSEUMS, LIBRARIES AND ARCHIVES http://www.inspiringlearningforall.gov.uk/ 2004

36. Generic Learning Outcomes

42. Generic Social Outcomes

47. Richard Sandell

52. re-conceptualising audiences founders board members curators professionals users participants co-creators

58. participation or involvement?

59. participatory paradigm founders board members curators facilitators communities of users

60. society heritage

61. functions institutions

68. Who decides? founders curators users