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Organization support systems

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Organization Support Systems: DSSs, GDSSs, EISs, Groupware, Multimedia
Focus on Change The technologies described in this chapter can play a major role in transforming the way you do business and manage the firm. Executive information systems, decision-support systems, and groupware offer support to the manager and are
ways to coordinate the organization that would not be possible without IT. These technologies have great potential for changing the way people in the organization perform their jobs.
DECISION-SUPPORT SYSTEMS A decision-support system (DSS) is a computer-based system that helps the decision maker utilize data and models to solve unstructured problems (Sprague and Carlson, 1982). One of the most frequently used DSSs is a spreadsheet package. The user builds a model and looks at the impact of changing certain variables or assumptions. A user might look at the impact of a change in interest rates on a possible investment in a new manufacturing plant,
DSS Design ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
EXAMPLES OF DSSs ,[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Results ,[object Object],[object Object]
The Vehicle Scheduling System of Air Products and Chemicals (APC) ,[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
EXECUTIVE INFORMATION SYSTEMS ,[object Object]
GROUP DECISION·SUPPORT SYSTEMS ,[object Object]
Technology-Assisted Meetings ,[object Object]
Do the electronic meeting rooms work? ,[object Object]
GROUPWARE AND ORGANIZATIONAL KNOWLEDGE ,[object Object]
[object Object]
[object Object]
[object Object]
MULTIMEDIA FOR BUSINESS, EDUCATION, AND ENTERTAINMENT ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Organization support systems

  • 1. Organization Support Systems: DSSs, GDSSs, EISs, Groupware, Multimedia
  • 2. Focus on Change The technologies described in this chapter can play a major role in transforming the way you do business and manage the firm. Executive information systems, decision-support systems, and groupware offer support to the manager and are
  • 3. ways to coordinate the organization that would not be possible without IT. These technologies have great potential for changing the way people in the organization perform their jobs.
  • 4. DECISION-SUPPORT SYSTEMS A decision-support system (DSS) is a computer-based system that helps the decision maker utilize data and models to solve unstructured problems (Sprague and Carlson, 1982). One of the most frequently used DSSs is a spreadsheet package. The user builds a model and looks at the impact of changing certain variables or assumptions. A user might look at the impact of a change in interest rates on a possible investment in a new manufacturing plant,
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.