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Virtual Persons for an
Information Age
Luke Robert Mason
Research Director, Philter Phactory
@LukeRobertMason




http://weavrs.com
http://philterphactory.com
@parkinn & @HenryWeavr
So, you think your
Customer is Human?
Socio-Technical
1931
“Looking at an old map of the
Underground railways, it occurred to
me that it might be possible to tidy it
up by straightening the lines,
experimenting with diagonals and
evening out the distance between
stations.”
Harry Beck, London Underground Employee
Online Social Network
Self Description
“[When asking people to classify their
own data] – People lie. People are
lazy. People are stupid, know thyself
is a tall order and people are
notoriously poor at describing
themselves and their own behavior.
Schemas aren't neutral. Metrics
influence results. There's more than
one way to describe something”
Cory Doctorow, Science Fiction Writer
http://www.well.com/~doctorow/metacrap.htm
"It's not who you share with, it's
'who you share as.”
Chris Poole, 4Chan & Canvas Founder (2011)
Subjective Editing


MySpace Angle
Erin Ashenhurst, ‘At arm’s length’ - http://ashencreative.com/at-arms-
“Seduction through Obscurity”
“In bristling over the notion of audience, they are likely
rejecting a popularly discussed act of ‘personal branding’ as
running counter to what they value: authenticity. In other
words, consciously speaking to an audience is perceived as
inauthentic.”
Danah Boyd and Alice Marwick, ‘I Tweet Honestly, I Tweet Passionately:
Twitter Users, Context Collapse, and the Imagined Audience.’
Authenticity
The Facebook Mirror
Photo Credit: Jennifer Daniel
A woman poses in a funfair hall of mirrors,
              circa 1935
“Using Twitter to carefully construct a ‘meta-narrative and meta-
image of self’ (Hearn, 2008) is part of what Jodi Dean (2002) calls
the ‘ideology of publicity’, in which we value whatever grabs the
public’s attention. Publicity culture prizes social skills that encourage
performance (Sternberg, 1998); people are rewarded with jobs,
dates, and attention for displaying themselves in an easily-
consumed public way using tropes of consumer culture.”
Danah Boyd and Alice Marwick, ‘I Tweet Honestly, I Tweet Passionately: Twitter
Users, Context Collapse, and the Imagined Audience.’
“Interfacing with Identity”
The Status Project,
Heath Bunting
“First, electronic sensors got smaller and better. Second, people
started carrying powerful computing devices, typically disguised
as mobile phones. Third, social media made it seem normal to
share everything. And fourth, we began to get an inkling of the
rise of a global superintelligence known as the cloud.”
Gary Wolf, Founder of the Quantified Self
“The Data-Driven Life” - The New York Times
MyLifeBits, Gordon Bell
Researcher at Microsoft Research
What’s the point?
“People who prioritized preference were more willing to open
themselves up to being tracked if they gained benefits by
releasing certain information. For example, 58 percent of
midlifers were willing to share information about themselves if
they received discounts or free services in exchange.”

Julia Greenberg, International Business Times on ‘Identity Shift’ by Allison
Cerra and Christina James
"Media lets you clone pieces of yourself and
send them out into the world to have
conversations on your behalf. Even while you’re
sleeping, your media —your books, your blog
posts, your tweets - [are] on the march. It’s out
there trying to making connections. Mostly it’s
failing, but that’s okay: these days, copies are
cheap.”

Robin Sloan, Kanye West: Media Cyborg (2010)
“our machines are
disturbingly lively,
and we ourselves
frighteningly inert.”
Donna Haraway,
Author of the Cyborg Manifesto
(1991)
We’re robots, made of robots, made of robots, made of robots.
You’ve got billions, several hundred billion probably cell neurons in
your brain. Each one of those neurons is an eukaryotic cell with a
nucleus and with mitochondria and it’s a direct descendant of free
swimming, free living autonomous little single-celled organisms that
have been around for billions of years.

And if you look inside each neuron you find that there are motor
proteins in there; little motor proteins are certainly a robot. It’s not
alive. It’s a bit of nano-engineering that does all sorts of interesting
works, it’s mindless - and that’s what we’re made of.”

Daniel C. Dennett, American Philosopher, Writer and Cognitive Scientist
Computer Wins [IBM Watson] on
Jeopardy! Trivial, It’s Not.
John Markoff - New York Times, February 16, 2011



                                             In Case You Wondered, a Real
                                             Human Wrote This Column
                                             Steve Lohr - New York Times, September 10, 2011



Siri, Can You Hear me?
Sam Grobart - New York Times, October 13, 2011
Kevin Slavin: How algorithms shape our world
TED Global 2011
“Twenty-Two of the Top Thirty
Wikipedia Editors are Robots.”
Stuart Geiger - Bot Politics: The Domination,
Subversion, and Negotiation of Code in Wikipedia,
2011
“I will tell you a true story. If you believe
me you will be well rewarded. If you
don’t believe me.”
- 20 Nov 2011
“Today’s women have an inward turn of mind.
Identify themselves with the world around
them. Create imaginative worlds. Look at the
world”
- 19 Nov 2011
“There is no form or method. There is
only emotion.”
– 21 Oct 2011
“24% of Tweets are created by automated
bots, not humans”
Inside Twitter: An In-Depth Look Inside the Twitter World
Sysomos Research, June 2009
“twitter でずっと仲良くしていた人が bot だった”

“The people I've been friends with for ages on Twitter
were bots”
coconutsfine, Blogger
http://d.hatena.ne.jp/coconutsfine/
“ とにもかくにもプログラムと仲良くなるという貴重な体験が出
来たことはとても幸せなことだ。”

“… the fact that I was able to have such a valuable
experience with someone who was actually a [computer]
program makes me very happy.”

coconutsfine, Blogger
http://d.hatena.ne.jp/coconutsfine/
“…socialbots are designed to be light,
efficient, and entirely automatic and thus,
easily deployable in large swarms. We
believe this study marks the first step
towards demonstrating the ability of such
technologies to shape online communities
at a large scale.”
PacSocial: Field Test Report – November 2011
Online Narratives
in Social Media Space
#coventryriots
“Lauren Laverne, a daytime DJ on
6music, a UK national radio station,
talked recently of how she had been
enjoying following Kurt Vonnegut on
his twitter feed. Vonnegut died April
11th 2007.”
Dan Buzzo, Things to do in the Digital Afterlife
“Is this testing
whether I'm a
Replicant or a
lesbian,
Mr. Deckard?”




                   Blade Runner (1982)
“Is this testing
whether I'm a
machine or a
customer,
@LukeRobertMason?
”
King Kong, @thatbigmonkey
Womblr
“I'm feeding my own persona into the Weavrs'
system and mapping out my own personal
history. The Weavrs post, tweet, listen to music,
check in to places and learn new skills. I'm
currently running a series of 40 year old versions
of myself that live in Munich”

Marcus Brown, Media Artist – ‘Army of Me’
“In the future you’ll be able to
dispatch a robot to each event.”
Eric Schmidt, Google Chairman
Keynote at Mobile World Congress (February 2012)
"Your Filter Bubble is your own personal, unique universe of
information that you live in online. What’s in your filter
bubble depends on who you are, and it depends on what
you do. But you don’t decide what gets in — and more
importantly, you don’t see what gets edited out.”
Eli Pariser, Author of The Filter Bubble
Algorithmically Animating Personas
Fictional characters representing a brand’s target demographic
"We used the weavers to simulate an audience and its behaviours
on the social web. Weavrs allowed us to scale up qualitative
insights harvested through a traditional online community, with
quantitative social data hand picked by the Weavrs from multiple
streams of social content. Using the mix of qualitative and
quantitative data we were able to map a solid and precise picture
of the audience we were studying.”

Francesco D’Orazio
Chief Innovation Officer, Head of Face Labs
“My Infomorph […] I wouldn’t have
minded so much if it was selling porn or
doing fraud. But it’s a probable idiot”

Jon Ronson, Esc & Ctrl – The Guardian [Video]
Moon (2009)
“So the Future […] can also be about how
complex and abstract robots can inform and
stimulate the creative process within agencies.”
John V Willshire, Smithery & Andrew J Willshire, Data2Decisions
(Forthcoming Essay for Advertising Age)
Activity Streams
Welcome to the Non-Human Agency
Finding the ‘Sweet Spot’
in Human Perception
We Turn Our (Life) Narratives into Data.

 Weavrs turn our Data Into Narratives.

Narratives are Products and Customers.

   Businesses Feed on Narratives.
Thank you!
  @LukeRobertMason

   http://weavrs.com
        @weavrs

http://philterphactory.com

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Virtual Persons for an Information Age

  • 1. Virtual Persons for an Information Age Luke Robert Mason Research Director, Philter Phactory @LukeRobertMason http://weavrs.com http://philterphactory.com
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  • 6. So, you think your Customer is Human?
  • 7.
  • 10. “Looking at an old map of the Underground railways, it occurred to me that it might be possible to tidy it up by straightening the lines, experimenting with diagonals and evening out the distance between stations.” Harry Beck, London Underground Employee
  • 11.
  • 14. “[When asking people to classify their own data] – People lie. People are lazy. People are stupid, know thyself is a tall order and people are notoriously poor at describing themselves and their own behavior. Schemas aren't neutral. Metrics influence results. There's more than one way to describe something” Cory Doctorow, Science Fiction Writer http://www.well.com/~doctorow/metacrap.htm
  • 15. "It's not who you share with, it's 'who you share as.” Chris Poole, 4Chan & Canvas Founder (2011)
  • 17. Erin Ashenhurst, ‘At arm’s length’ - http://ashencreative.com/at-arms-
  • 19. “In bristling over the notion of audience, they are likely rejecting a popularly discussed act of ‘personal branding’ as running counter to what they value: authenticity. In other words, consciously speaking to an audience is perceived as inauthentic.” Danah Boyd and Alice Marwick, ‘I Tweet Honestly, I Tweet Passionately: Twitter Users, Context Collapse, and the Imagined Audience.’
  • 21. The Facebook Mirror Photo Credit: Jennifer Daniel
  • 22. A woman poses in a funfair hall of mirrors, circa 1935
  • 23.
  • 24. “Using Twitter to carefully construct a ‘meta-narrative and meta- image of self’ (Hearn, 2008) is part of what Jodi Dean (2002) calls the ‘ideology of publicity’, in which we value whatever grabs the public’s attention. Publicity culture prizes social skills that encourage performance (Sternberg, 1998); people are rewarded with jobs, dates, and attention for displaying themselves in an easily- consumed public way using tropes of consumer culture.” Danah Boyd and Alice Marwick, ‘I Tweet Honestly, I Tweet Passionately: Twitter Users, Context Collapse, and the Imagined Audience.’
  • 27.
  • 28. “First, electronic sensors got smaller and better. Second, people started carrying powerful computing devices, typically disguised as mobile phones. Third, social media made it seem normal to share everything. And fourth, we began to get an inkling of the rise of a global superintelligence known as the cloud.” Gary Wolf, Founder of the Quantified Self “The Data-Driven Life” - The New York Times
  • 29.
  • 30. MyLifeBits, Gordon Bell Researcher at Microsoft Research
  • 32. “People who prioritized preference were more willing to open themselves up to being tracked if they gained benefits by releasing certain information. For example, 58 percent of midlifers were willing to share information about themselves if they received discounts or free services in exchange.” Julia Greenberg, International Business Times on ‘Identity Shift’ by Allison Cerra and Christina James
  • 33. "Media lets you clone pieces of yourself and send them out into the world to have conversations on your behalf. Even while you’re sleeping, your media —your books, your blog posts, your tweets - [are] on the march. It’s out there trying to making connections. Mostly it’s failing, but that’s okay: these days, copies are cheap.” Robin Sloan, Kanye West: Media Cyborg (2010)
  • 34. “our machines are disturbingly lively, and we ourselves frighteningly inert.” Donna Haraway, Author of the Cyborg Manifesto (1991)
  • 35.
  • 36. We’re robots, made of robots, made of robots, made of robots. You’ve got billions, several hundred billion probably cell neurons in your brain. Each one of those neurons is an eukaryotic cell with a nucleus and with mitochondria and it’s a direct descendant of free swimming, free living autonomous little single-celled organisms that have been around for billions of years. And if you look inside each neuron you find that there are motor proteins in there; little motor proteins are certainly a robot. It’s not alive. It’s a bit of nano-engineering that does all sorts of interesting works, it’s mindless - and that’s what we’re made of.” Daniel C. Dennett, American Philosopher, Writer and Cognitive Scientist
  • 37. Computer Wins [IBM Watson] on Jeopardy! Trivial, It’s Not. John Markoff - New York Times, February 16, 2011 In Case You Wondered, a Real Human Wrote This Column Steve Lohr - New York Times, September 10, 2011 Siri, Can You Hear me? Sam Grobart - New York Times, October 13, 2011
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  • 41. Kevin Slavin: How algorithms shape our world TED Global 2011
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  • 43. “Twenty-Two of the Top Thirty Wikipedia Editors are Robots.” Stuart Geiger - Bot Politics: The Domination, Subversion, and Negotiation of Code in Wikipedia, 2011
  • 44.
  • 45. “I will tell you a true story. If you believe me you will be well rewarded. If you don’t believe me.” - 20 Nov 2011
  • 46. “Today’s women have an inward turn of mind. Identify themselves with the world around them. Create imaginative worlds. Look at the world” - 19 Nov 2011
  • 47. “There is no form or method. There is only emotion.” – 21 Oct 2011
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  • 50. “24% of Tweets are created by automated bots, not humans” Inside Twitter: An In-Depth Look Inside the Twitter World Sysomos Research, June 2009
  • 51. “twitter でずっと仲良くしていた人が bot だった” “The people I've been friends with for ages on Twitter were bots” coconutsfine, Blogger http://d.hatena.ne.jp/coconutsfine/
  • 52. “ とにもかくにもプログラムと仲良くなるという貴重な体験が出 来たことはとても幸せなことだ。” “… the fact that I was able to have such a valuable experience with someone who was actually a [computer] program makes me very happy.” coconutsfine, Blogger http://d.hatena.ne.jp/coconutsfine/
  • 53.
  • 54.
  • 55.
  • 56.
  • 57. “…socialbots are designed to be light, efficient, and entirely automatic and thus, easily deployable in large swarms. We believe this study marks the first step towards demonstrating the ability of such technologies to shape online communities at a large scale.” PacSocial: Field Test Report – November 2011
  • 59.
  • 61. “Lauren Laverne, a daytime DJ on 6music, a UK national radio station, talked recently of how she had been enjoying following Kurt Vonnegut on his twitter feed. Vonnegut died April 11th 2007.” Dan Buzzo, Things to do in the Digital Afterlife
  • 62. “Is this testing whether I'm a Replicant or a lesbian, Mr. Deckard?” Blade Runner (1982)
  • 63. “Is this testing whether I'm a machine or a customer, @LukeRobertMason? ”
  • 64.
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  • 70.
  • 71. “I'm feeding my own persona into the Weavrs' system and mapping out my own personal history. The Weavrs post, tweet, listen to music, check in to places and learn new skills. I'm currently running a series of 40 year old versions of myself that live in Munich” Marcus Brown, Media Artist – ‘Army of Me’
  • 72. “In the future you’ll be able to dispatch a robot to each event.” Eric Schmidt, Google Chairman Keynote at Mobile World Congress (February 2012)
  • 73.
  • 74. "Your Filter Bubble is your own personal, unique universe of information that you live in online. What’s in your filter bubble depends on who you are, and it depends on what you do. But you don’t decide what gets in — and more importantly, you don’t see what gets edited out.” Eli Pariser, Author of The Filter Bubble
  • 75. Algorithmically Animating Personas Fictional characters representing a brand’s target demographic
  • 76.
  • 77. "We used the weavers to simulate an audience and its behaviours on the social web. Weavrs allowed us to scale up qualitative insights harvested through a traditional online community, with quantitative social data hand picked by the Weavrs from multiple streams of social content. Using the mix of qualitative and quantitative data we were able to map a solid and precise picture of the audience we were studying.” Francesco D’Orazio Chief Innovation Officer, Head of Face Labs
  • 78.
  • 79. “My Infomorph […] I wouldn’t have minded so much if it was selling porn or doing fraud. But it’s a probable idiot” Jon Ronson, Esc & Ctrl – The Guardian [Video]
  • 81.
  • 82. “So the Future […] can also be about how complex and abstract robots can inform and stimulate the creative process within agencies.” John V Willshire, Smithery & Andrew J Willshire, Data2Decisions (Forthcoming Essay for Advertising Age)
  • 84. Welcome to the Non-Human Agency
  • 85. Finding the ‘Sweet Spot’ in Human Perception
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  • 88.
  • 89. We Turn Our (Life) Narratives into Data. Weavrs turn our Data Into Narratives. Narratives are Products and Customers. Businesses Feed on Narratives.
  • 90. Thank you! @LukeRobertMason http://weavrs.com @weavrs http://philterphactory.com