PHPKB is knowledge base software that allows companies to create an online knowledge base to help customers and employees. It provides tools to capture and share knowledge through unlimited categories and articles. PHPKB reduces customer support time by enabling self-service support and reduces training costs by allowing employees to access training materials in the knowledge base. It also retains institutional knowledge even when employees leave by encouraging knowledge sharing.

1. 1 PHPKB PRESENTATION A short presentation about PHPKB Knowledge Base Software By: AJAY CHADHA (CEO)Chadha Software Technologies 232, Green Model Town, Jalandhar City, Punjab, INDIA P: +91-181.461.3940 / help@knowledgebase-script.com

2. 2 ABOUT PHPKB The best way to manage, share knowledge with internal and external users. PHPKB is knowledge base software that has been designed to provide a complete knowledge management solution for your business. With PHPKB Software, you can add a powerful, searchable knowledge base to your site in minutes and help your customers help themselves. Create unlimited categories, and manage all your frequently asked questions and knowledge base entries with ease. PHPKB provides the tools to capture and share knowledge as well as to manage the whole knowledge management cycle. It is the fastest, smartest way to share and manage your knowledge base content. All your users would need to access your information is a standard web browser and an internet connection. It comes with full source code and it can be pretty much anything you want it to be. Use it to share knowledge with others. Publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs and any other type of information. For more information, please visit: www.knowledgebase-script.com 232, Green Model Town, Jalandhar City, Punjab, INDIA P: +91-181.461.3940 / help@knowledgebase-script.com

4. Public Categories for External Users

5. Private Categories for Internal Users

6. Powerful WYSIWYG HTML Editor

7. File Attachments & Custom Fields

8. Multiple Admin User-Levels (Back-end)

9. Unlimited Public Area Users (Front-end)

10. User-Groups & Permissions for Access Control

11. Instant Article Suggestions (Contact Page)

12. Glossary Terms & Definitions (Auto linking)

13. Article Subscribers

14. Knowledge Base Subscribers

15. Detailed Reports & Knowledge Base Statistics

16. Easy to Install & Cross-Browser Compatible

17. News and Announcements Section

18. Multi-Language Support (ML Edition)

19. Article Version/Revision Control

20. Featured Articles & Expiry Date for Articles

21. Export Articles to PDF and DOC formats

22. Intellectual Property Protection (Article Content)

23. Knowledge Base Database Backup (SQL format)

24. LDAP Integration & Authentication (Enterprise)

25. User Comments & Article Ratings for Feedback

26. Support Tickets Section (Open & Closed Tickets)

27. Facility For Publishing Tickets as Articles to KB

28. Completely Web-based Knowledge Base System

29. Comes with Full Source Code (Owned License)

30. Available as Owned or Hosted License232, Green Model Town, Jalandhar City, Punjab, INDIA P: +91-181.461.3940 / help@knowledgebase-script.com

31. 4 WHO USES PHPKB Our prestigious clients that proudly use PHPKB Knowledge Base Software Some of the largest and most respected companies, universities and government organizations in the world use PHPKB to share knowledge, reduce customer support and cut staff training costs. 232, Green Model Town, Jalandhar City, Punjab, INDIA P: +91-181.461.3940 / help@knowledgebase-script.com

32. 5 PHPKB BENEFITS PHPKB allows you to locate, capture & share information with your team. There are numerous benefits to your business by using PHPKB knowledge base software. The major benefits among them are: Reduce Customer Support Time Share Company Documents & Procedures Eliminate Staff Training Time Help customers find information and answers to common questions quickly and easily and free up customer service staff to handle more complicated issues. Provide 24/7 assistance even when your business is closed. and there are many more… PHPKB allows you to share information from your website or Intranet with an enterprise-grade knowledge base system to improve customer service while reducing time spent on customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems such as shared folders and paper documents. Staff, customers, website visitors and partners can access information locally or over the Internet. The powerful group-based category permission architecture makes it easy to share knowledge with only the people or groups you choose. 232, Green Model Town, Jalandhar City, Punjab, INDIA P: +91-181.461.3940 / help@knowledgebase-script.com

34. Feedback channels to help your staff improve knowledge items based on customer input

35. Unlimited number of articles and categories.

36. Categorize information by area, product, etc.

37. Customers can store their own favourites' list

38. Instant Article Suggestions technology on contact form

39. Full-text search for customers to easily search knowledge items and file attachments

40. News and announcements section

41. Subscribe to an article to be notified when it is updated

42. Knowledge Base Subscription System

43. RSS feeds allow customers to instantly see new knowledge items

44. Glossary of terms to define technical words for customers

45. and many more features…232, Green Model Town, Jalandhar City, Punjab, INDIA P: +91-181.461.3940 / help@knowledgebase-script.com

47. Private categories for protected and restricted content

48. Built-in feedback channels to help your staff improve knowledge

49. Powerful WYSIWYG Editor for authoring articles

50. Featured articles for better exposure & Expiry Date for time-sensitive articles.

51. Revisions are created and saved automatically when an article is updated

52. Full-text search system to search and locate knowledge items easily

53. Group-based permissions and access

54. LDAP Integration and authentication

55. Fast, accurate searching and indexing of content and attachments (DOC, XLS, PPT, TXT, HTML and PDF files)

56. Customizable front-end (public area) with your company logo and colour scheme232, Green Model Town, Jalandhar City, Punjab, INDIA P: +91-181.461.3940 / help@knowledgebase-script.com

58. Categories can be protected and access to training content is restricted

59. Upload company procedures and documents (DOC, XLS, PPT, TXT, HTML and PDF files) which can be indexed and are searchable.

60. Built-in feedback channels to help your knowledge managers improve training material over time

61. Search keywords are saved to know what users are searching for in the knowledge base

62. Knowledge items can be printed or exported to MS Word and Adobe PDF format for saving

63. Related knowledge items for further reading/self-training

64. Group-based access to limit users to categories such as Sales, HR or Development only

65. Customizable with your company logo and colour scheme232, Green Model Town, Jalandhar City, Punjab, INDIA P: +91-181.461.3940 / help@knowledgebase-script.com

66. 9 BUSINESS CHALLENGES Some of the reasons why knowledge management is important for any serious business & how they can benefit from knowledge sharing. PROBLEM #1 According to the “Technical Support Cost Ratios”, a publication by The Association of Support Professionals, small companies spend about 20% of the revenue on customer service and technical support. SOLUTION The solution is Self-service Customer Supportmodel offered by PHPKB knowledge base software. When a customer has a common technical support or customer service question, he is presented with a knowledge base of FAQ’s on your website. The customer searches or browses your knowledge base to find an answer to his question. If the customer is not able to find an answer to his question, he can use the ‘Ask Question’ form to submit a support ticket. Your support executive can answer his question from admin area & publish it to the knowledge base for other customers. 232, Green Model Town, Jalandhar City, Punjab, INDIA P: +91-181.461.3940 / help@knowledgebase-script.com

67. 10 BUSINESS CHALLENGES Some of the reasons why knowledge management is important for any serious business & how they can benefit from knowledge sharing. PROBLEM #2 When an employee leaves the company, the knowledge also leaves with the employee. What can we do to retain their knowledge for the use of future employees? SOLUTION The solution is Knowledge Sharing. With the use of PHPKB knowledge base software, you can encourage your employees to share their knowledge in the knowledge base system. So, when an employee leaves the company, the knowledge doesn’t leave. It stays in the knowledge base system for new employees. PHPKB Knowledge Management Software improves staff efficiency, customer satisfaction, and business service quality. It provides the platform and required tools to harvest information from your most skilled, knowledgeable workers. 232, Green Model Town, Jalandhar City, Punjab, INDIA P: +91-181.461.3940 / help@knowledgebase-script.com

68. 11 BUSINESS CHALLENGES Some of the reasons why knowledge management is important for any serious business & how they can benefit from knowledge sharing. PROBLEM #3 How can we share important documents, DOC & PDF files, office policies, training manuals, best practices, technical documentations and user guides in the best possible way so that users can search to locate those documents quickly whenever required? SOLUTION The solution is Sharing Files & Documents as Articles in the knowledge base with the use of PHPKB knowledge base software. PHPKB makes sharing and finding knowledge a breeze. It is easy to use and is completely web-based, so your users can easily access it from multiple locations. You can use KB articles to share knowledge among your internal as well as external users. Your staff can add/manage knowledge base articles and the end users can search for the information inside your knowledge base from anywhere with access to the Internet. 232, Green Model Town, Jalandhar City, Punjab, INDIA P: +91-181.461.3940 / help@knowledgebase-script.com

69. 12 BUSINESS CHALLENGES Training new staff members takes weeks and can often take up months before new employees and their trainers are at 100% productivity. PROBLEM #3 Staff training takes weeks and sometimes months before staff become 100% productive. Existing employees often need to train staff so they too are running below 100% productivity. Office documentation, policies and procedures are often stored in multiple locations and are extremely hard to find. SOLUTION The solution is 'Internal Staff Knowledge Base' to significantly reduce the Staff Training Time. You can use PHPKB knowledge base software to share training material (Standardize procedures and documentation) and provide a centralized knowledge share platform for staff members. This would be an internal knowledge base that uses private categories and user-groups for providing access to the training material. Now, the new staff can self-learn at their own learning pace and doesn't require the need for additional staff trainers. It helps to reduce training time and improve employee productivity. 232, Green Model Town, Jalandhar City, Punjab, INDIA P: +91-181.461.3940 / help@knowledgebase-script.com

71. Most Discussed Articles

72. Most Rated Articles

73. Most Printed Articles

75. Least Popular Authors

78. Traffic Report for given time period

79. Traffic from Search Engines

80. Keywords Used at Search Enginesand there are many more… 232, Green Model Town, Jalandhar City, Punjab, INDIA P: +91-181.461.3940 / help@knowledgebase-script.com

81. 14 GET IN TOUCH Contact details of Chadha Software Technologies, the developers of PHPKB. We are a team of professionals, programmers, designers, and entrepreneurs in Jalandhar, INDIA. Our team is self-taught and has been coding together for nearly a decade. Every member of our team holds at least a Master Degree in Computer Applications. We incubate web-based solutions for businesses with strong focus on great customer support. Our main focus is developing novel software and services for customer support & knowledge management industry. CHADHA SOFTWARE TECHNOLOGIES Address: 232, Green Model Town, Jalandhar City Punjab, INDIA - 144 003 Phone: +91-181-461-3940 +91-98158-43940 Email: help@knowledgebase-script.com Timings: 9AM - 6PM Monday to Saturday (GMT+5:30) For more information, please visit: www.knowledgebase-script.com 232, Green Model Town, Jalandhar City, Punjab, INDIA P: +91-181.461.3940 / help@knowledgebase-script.com

82. THANKS FOR YOUR TIME We are quite confident that you won't be able to find any other knowledge base software that is as feature-rich, secure and user-friendly as PHPKB and that too at a price you can easily afford. For any questions related to pricing, please visit our website at http://www.knowledgebase-script.com 232, Green Model Town, Jalandhar City, Punjab, INDIA P: +91-181.461.3940 / help@knowledgebase-script.com