1. How Users See I.T.
User: I need a new feature on my application that shows me a list
of my contacts to select from
IT: I’ll Need a change request for that.
User: It’s just a simple change
IT: It requires a change impact report that details changes to the
data model, screen real-estate, list of controllers and models
affected and signoff by the UX team for the view changes
User: Wha…what’s all of that? UX? Your making this up.
IT: UX==User Experience
User: Well so far, it’s been pretty poor!