1. 331303 English for Hotel Business Asst.Prof. Phunsuk Kannarik

2. Part 6Hotel Services: Giving Directionsand General Information

3. THE EMPRESS HOTEL & CONVENTION CENTER

4. Floor plan

5. Speaking Practice Look back the lay out plan of The Empress Hotel. If you, as one of the hotel staff, meet guests at the lobby. They ask you about the places in the hotel. Answer the guests’ questions politely and friendly.

6. 1. Where’s the preview terrace? 2. Can you tell me where the grand ballroom is? 3. Is this the right way to the swimming pool? 4. I’m looking for Nopphaklao Room, is it around here?

7. LOCATION MAP

8. Use the information in the map of The Empress Hotel to answer the guests’ questions. 1. I’d like to go to Anusarn Market, how can I get there? 2. Where can I get some books and magazines? 3. I want to buy souvenirs, do you know the best shop near here?

9. Group Presentation 2 Work in group of three or four. Go on line to find the lay out plan and map of a hotel in Thailand you know. Make PowerPoint presentation and tell the class about: 1. interesting points about the location of hotel facilities– restaurant, bar, conference room etc. 2. the important places around the hotel. The next slides are shown as examples.

10. Royal Orchid Sheraton Hotel & Towers Chanida P. 4951O10001 Uraiphan M. 5051O10001

11. This is the hotel plan of the first floor of Royal Orchid Sheraton Hotel & Towers. There are places on this floor: Embassy Garden, Panisea 1-3, Panisea Lounge, Business Centre 1-2, Thara Thong Restaurant, Fitness Centre, and Giorgio’s Restaurant.

12. Thara Thong Restaurant The Thara Thong Restaurant is on the first floor ,in the right corner behind and next to the Giorgio’s Restaurant.

13. Fitness Centre The fitness centre ison the first floor and in front of the Terrace Pool.

14. Business Centre The Royal Orchid Sheraton Hotel & Tower has three business centres. The Business centre is on the leftof the link@sheraton and in front of the front desk. The business centre 1 beside the business centre 2 ,the both is on the right of the link@sheraton and in front of the front desk.

15. Giorgio's Restaurant The Giorgio’s Restaurant is behind the elevators and between the fitness centre and the Trara Thong Restaurant.

16. Panisea Lounge The Royal Orchid Sheraton Hotel & Tower has four the lounge are the Panisea Loung , the Panisea 1 , the Panisea 2 and the Panisea 3 . The Panisea Lounge is on the right of the front desk and is in front of the Panisea 1 and the Panisea 2. The Panisea 3 is on the left of the Panisea Lounge and next to the Panisea 2.

17. Royal Orchid Sheraton Hotel & Towers is conveniently located just minutes away from Bangkok's business districts, entertainment areas, and attractions. Our hotel is adjacent to two public piers and provides easy access to all modes of transport. The Grand Palace, the Temple of the Dawn, and the Temple of the Emerald Buddha are just a short boat ride away.

18. Giving Directions : Guests’ Questions Can you tell me the way to the ___________ ? Could you direct us to the _________ ? Where to the ___________ ? Could you tell me where the __________ is ? Which way is the ___________ is ? Is this the right way to the ___________ ? Am I going the right way to the __________ ? Is the ________ somewhere here abouts ? I’m looking for the __________ ?