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Crm Microsoft overview di Roberto Andreoli per il XIV FORUM SIGLA 21 Maggio 2010
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Crm overview di Roberto Andreoli
1.
Dynamics CRM
Overview Roberto Andreoli Dynamics CRM Marketing Manager May 21, 2010
2.
Who is Microsoft? 2.8B$
in BizApps R&D
3.
A complete CRM
suite based on xRM Framework
4.
Analyst View
Forrester Gartner
5.
Different ways to
use Dynamics CRM
6.
Marketing Capabilities Overview
Key Capabilities Closed-Loop Marketing Robust workflow Native Outlook Client Data import & cleansing Breadth of BI capabilities
7.
Sales Capabilities Overview
Key Capabilities “Lead to Cash” Native Outlook Client Robust workflow Insightful analytics Mobile productivity
8.
Customer Service Capabilities
Overview Service Capabilities Full feature set Service Workflow Designed for Users Managers Executives
9.
extended CRM –
Dynamics xRM Framework
10.
xRM some Examples
11.
Dynamics CRM –
Flexible delivery models On Premise Hosted Online ™ Disponibilità mercato Italiano CY 10
12.
And now? How
we can sell the it? Volume Resellers Independent licensing Dynamics Software ERP Vendor Certified Software Advisor Solution Provider Agreement ISV Agreement https://partner.microsoft.com/Italy/productssolutions/dynamics/microsoftdynamicscrm
13.
Thank You!!!
Dynamics CRM Roberto Andreoli Dynamics CRM Marketing Manager Overview Email roberto.andreoli@microsoft.com Andreoli Roberto Phone +39 02 7039 2307 Dynamics CRM Marketing Mobile +39 335 833 51 60 Manager May 21, 2010
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