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Project Control Book
                                         Project Information

     Project ID       New Project ID                           Project Priority       High, Medium, Low
  Project Name       New Project Name                          Notebook URL

Project Manager      Manager's Name                      Project Start Date              1-Jan-2004
 Phone Number        Manager's Phone                      Project End Date               16-Nov-2004
          e-Mail     Manager's e-Mail
                                                        Status Report Date               30-Jul-2009
       Sponsor        Sponsor's Name
         Phone       Sponsor's Phone
         e-Mail       Sponsor's e-Mail



          Project Checklists                                            Project Templates

             Project Startup                                            Scope and Definition
             Project Planning                                          Project Scope Change
            Sponsor Initiation
            Quality Assurance                                               Status Report
            Transition Planning                                          Green Light Report
             Project Closeout
                                                                              Gantt Chart
          Project Guidelines                                                  Activity List

              Using This Tool                                             Risk Management
             PMM Framework                                                        Issue Log
         Under Construction
             Managing Issues
                                                                         Resource Planning
             Reporting Status
             Managing Scope                                            Communication Matrix
               Project Roles
IS&T Project Management Framewor
t Framework   Using This Tool
Project Checklists
Project Startup Checklist
                                                                                                           "No" items require attention
                                              Questions                                              Yes      No         N/A                           Notes
Project Identification
   1   Has the business need been identified
   2   Is there a consensus that there is a business imperative / sense of urgency
   3   Is there a project sponsor or their designee identified
   4   Is there a client business project manager assigned to the project
   5   Is there a list of defined goals and objectives
   6   Is there a cost benefit analysis
   7   Is there a pre-determined end date
   8   Is there a budget for the project
   9   Is there an IS&T project manager assigned to the project



Sponsor Engagement
   1   Has a project ID and name been assigned and entered in the IT Work Database
   2   Is the role of the project sponsor known and understood
   3   Does the sponsor agree to the role
   4   Does the sponsor understand the project manager's role
   5   Does the sponsor understand the way this project will be managed (e.g., governance)
   6   Is there a plan to track tasks and activities
   7   Are there defined criteria for how to stop a project
   8   Has a steering committee been formed



Determining Project Scope and Definition
   1 Are the business requirements documented
   2   Is there a defined list of items in scope
   3   Is there a defined list of items out of scope
   4   Are there defined measures for project success
   5   Are there defined completion criteria to initiate the closeout process
   6   Is there a defined risk and issue escalation process
   7   Is there a known list of risks and issues before starting
   8   Is there a known impact/conflict with other projects
   9   Have you initiated contact with required IS&T service providers
  10   Can all work be done by MIT personnel
  11   Are resources identified and available/scheduled for the project
  12   Will the existing hardware/infrastructure support the expected transaction volume
  13   Is the existing hardware sufficient to support this project
  14   Are the existing software licenses sufficient for this project
  15   Have the changes / additions to business processes been identified
  16   Have all assumptions been identified and documented



Organizational Change Management / Training / Communication
   1 This project will not force users to change the way they work (e.g., change mgmt)
   2   Have you initiated contact with Training and Publications
   3   Have you initiated contact with Help Desk/Post support
   4   Is there a defined communication plan for the project
   5   Is there a schedule for status reporting to occur
   6   Is there a schedule for reqular sponsor and project manager meetings
   7   Is there a schedule for steering committee meetings
   8   Is the sponsor or designee responsible for external communications
   9   Is there a plan for closing out the project




   07/30/200905:51:41                                                                Page 10 of 48                                 excelprojectmanagement-090730005134-phpapp01.xls
Project Planning Checklist
                                                                                                   No items require attention
                                          Questions                                          Yes      No         N/A                          Notes
Prepare and Planning
   1 Have you completed the project initation checklist
   2 Is there a list of pre-determined dates and activities that must be met
   3 Have you identified dependencies and sequencing of deliverables and milestones
   4 Have you reviewed all the checklists and scheduled activities accordingly
   5 Does each deliverable/milestone have start and end dates
   6 Do your duration estimates reflect historical experience
   7 Does your project timeline include enough slack for project risks
   8 Does your project timeline include slack for vacations, administration, etc
   9 Do you have commitments from other teams/vendors to meet the delivery schedule
  10 Is there an responsible person assigned for every deliverable/milestone
  11 Have you entered everything you are going to track on the appropriate template(s)
  12 Has your sponsor signed off on the plan



Resources
   1 Do you have the appropriate personnel allocated to the project
   2 Are the key project team members allocated full time
   3 Will the project team have the appropriate skills to execute the plan
   4 Do you have the appropriate hardware and software



Generic Software Development Life Cycle (SDLC) Phases/Tasks
      Project Preparation
         Scope and Definition
         Resource Planning
         Project Plan Creation
         Risk Assessment
      Design
         Functional Requirements
         Architecture Requirements
         Technical Requirements
         Interface Reqiurements
         Reporting Requirements
         Usability Testing
         Testing Strategy
         Training and Knowledge Transfer
      Development
         Solution Development
         Unit / Functional Testing
      Testing
         System / Integration Testing
         User Acceptance Testing
         Parallel Testing
         Volume Testing
      Production Rollout
         Training
         Data Conversion
         Go Live
      Post Implementation Support
         Help Desk / Level 1 support
         Transition to Supporting organization




   07/30/200905:51:41                                                        Page 11 of 48                               excelprojectmanagement-090730005134-phpapp01.xls
Sponsor Checklist
Questions to help you engage with your sponsor                                                                No items require attention
                                             Question                                                   Yes      No         N/A                          Notes
Project Outcomes
 1     Are the outcomes for this project clearly understood by all key stakeholders
 2     Are the outcomes clearly defined
 3     Are the benefits clearly identified
 4     Are the benefits measurable
 5     Is it possible to define ALL deliverables
 6     Are all changes defined (such as changes to operations & business procedures)
 7     Thinking about similar Projects we’ve managed before, are these outcomes realizable


Project Scope
 1     Are we clear about the scope of this project
 2     Is there a list of the projects that are interdependent with this project
 3     Is there a list of Organizational units/groups that could impact, or be impacted by, this
       project
 4     Is there a list of all the external activities or events which may be interdependent with this
       project
 5     Is the project scope likely to remain the same during the life of the project


Stakeholders
 1    Have all stakeholders been identified
 2    Have stakeholders’ accountabilities been defined AND agreed upon
 3    Have all key stakeholders explicitly bought into this project
 4    Are all areas, groups and individuals properly committed for this project


Managing the Project
 1    Are we clear about how we will manage this Project
 2    Is there a list of items that are unique to the business or technology that may impact this
      project


What We're Producing
 1    Are we clear about what needs to be produced during all phases of the project
 2    Is it clear who is responsible for producing which deliverable


Milestones and Time Frames
 1     Have all milestones been defined
 2     Are these milestones realizable (rather than looking good on paper)
 3     Has a schedule been produced


Resourcing
 1    Are business resources required and identified
 1a Is there a resource plan
 1b Are realistic resourcing assumptions stated
 2    Are resources realistically allocated for this project
 3    Is any component of the project to be sourced by another group within IS&T, external to
      IS&T, or third party vendor


Risks
 1    Has a risk assessment been carried out
 2    Has the probable impact of risk been defined
 3    Is there a documented risk mitigation strategy




   07/30/200905:51:41                                                                Page 12 of 48                                 excelprojectmanagement-090730005134-phpapp01.xls
Deliverable and Quality Assurance Checklist
                                                                                                      No items require attention
                                            Questions                                           Yes      No         N/A                       Notes
Formal Deliverables
 1     Is there a defined list of deliverables for the project
 2     Could any of the deliverables be modeled from previous intellectual capital
 3     Does each deliverable have a brief definition of purpose and content
 4     Does each deliverable have a target date and person responsible
 5     Is there a schedule for internal and external review of deliverables
 6     Has this review process been factored into the project plan
 7     Is there time in the project plan to address corrections to the deliverable(s)
 8     Is there a process to document and track changes to deliverable documents



Signoffs
  1    Is there a formal review and signoff process
  2    Does the sponsor understand this process
  3    Is the sponsor willing to formally sign off on all deliverables
  4    Is there an escalation process if deliverables are not signed off timely
  5    Is there a signoff process for appropriate IS&T service teams on deliverables



Testing and Assurance
 1     Is there a documented plan for:
 1a          Usability Testing
 1b          Unit / Functional Testing
 1c          System / Integration Testing
 1d          User Acceptance Testing
 1e          Parallel Testing
 1f          Volume Testing
 2     Are there documented test cases / scripts
 3     Is there a process to document and control testing issues
 4     Is there time in the plan to address testing issues




   07/30/200905:51:41                                                           Page 13 of 48                         excelprojectmanagement-090730005134-phpapp01.xls
Transition Checklist
                                                                                             No items require attention
                                  Questions                                            Yes      No         N/A                       Notes
Training & Knowledge Transfer
   1 Is there a defined training plan
   2 Have user roles been defined
   3 Have the people requiring training been identified
   4 Is there a technical training hardware/software environment needed
   5 Are there training scenarios identified
   6 Is there training data defined
   7 Have training materials been developed and tested
   8 Is there a training catalog and schedule created
   9 Have trainers been committed and trained
  10 Have training rooms been scheduled




Documentation
   1 Is there a defined template for system documentation
   2 Have documentation resources been committed
   3 Is there a strategy for version control
   4 Is the documentation going to be available via the web
   5 Is the documentation available to create training materials
   6 Are there resources and a process for maintaining documentation



Post Go-Live Support
   1 Is there a go / no-go decision document
   2 Has a post support plan been developed and approved
   3 Have resources been committed to support
   4 Is there an escalation process in place to resolve issues
   5 Are there expert team resources to help users with process questions
   6 Is there a production support team to help with technical problems



Transition to Support Organization
   1 Is there a documented transition plan
   2 Does the sponsor understand the criteria for accepting the system
   3 Is a support organization identified and are they trained
   4 Is there a project closeout meeting planned
   5 Is there a catalog of future requirements
   6 Has the sponsor signed-off and accepted the system




   07/30/200905:51:41                                                  Page 14 of 48                           excelprojectmanagement-090730005134-phpapp01.xls
Project Closeout Checklist
                                                                                              No items require attention
                                     Questions                                          Yes      No         N/A                       Notes
Final Task Check
   1 Was the go-live event successful
   2 Are all go-live issues resolved
   3 Have help desk support requests returned to normalized levels
   4 Is User training completed
   5 Is there a plan to sunset existing legacy applications/hardware/software
   6 Has the IT Work database entry been marked complete
   7 Have the project team appraisals been completed
   8 Has the Sponsor closeout/satisfaction interview occurred?

Accounting Closout
   1 Has all vendor time been billed
   2 Have all vendor contracts been paid
   3 Have vendor staff been released from project
   4 Have internal team members tranistioned off of project
   5 Have final project financial statments been completed
   6 Have funding sources been reconciled



Final Reports
   1 Have you completed updating the project plan
   2 Has lessons learned analysis been completed
   3 Has intellectual capital been prepared and cataloged for re-use
   4 Have future phases/additional functionality requirements been documented
   5 Has final project report been completed



Signoffs
   1 Has internal signoff on project closeout occurred
   2 Has sponsor signoff on project closeout occurred
   3 Has financial reports signoff occurred




   07/30/200905:51:41                                                   Page 15 of 48                         excelprojectmanagement-090730005134-phpapp01.xls
Project Templates
Project Scope and Definition
                Project Name: New Project Name                                        Project Manager: Manager's Name
                Resource/Service Requested:                                           Today’s Date: 07/30/09
                Purpose / Objective of the Project
                Provide a brief description of why we are doing the project, project objectives, and benefits.




                Items in Scope
                List all items that are to be included in the project




                Items not in Scope
                List all items that are not being addressed during the project




                Deliverables / Milestones
                Complete the following for all deliverables expected. Note the dates and estimated time are negotiated.

                                                                                                          Person / Team   Estimated     % FTE
                                                         Deliverable                                       Responsible    End Date     Allocated




                Assumptions
                Complete the following for any assumptions required to satisfy the scope of the project
                                                                           Assumptions




                                                    Project Manager Approval           Proj Mgr Name                  Approval Date:     date

                                                               Sponsor Approval         Sponsor Name                  Approval Date:     date


                                                            IS&T Mgmt Approval         IS&T Mgr Name                  Approval Date:     date


excelprojectmanagement-090730005134-phpapp01.xls                             Page 18 of 48                        excelprojectmanagement-090730005134-phpapp01.xls
Chg Status

 Project Scope Change

 Project Name: New Project Name                                        Project Manager: Manager's Name
 Change Request #:                         1                           Today’s Date: 07/30/09
 Change Request Descr:                                                 Requested by:
 Project Change Description
 Provide a detailed description of project change requested including benefits, impact of not making change, areas impacted, etc.




                                         Change Impact Summary                                                    Yes           No
  1. Is this request required functionality for go-live ?
  2. Does this request move the go-live date?
  3. Does this request impact the project schedule / milestones?
  4. Does the content of any deliverables change?
  5. Do the number of resources needed change?
  6. Does the request increase or reduce the overall project risk?
  7. Does this impact change management (Training, Communication, Acceptance)?
  8. Is there an change in cost of the project?




 Explanation of “Yes” items: (For every question answered “yes”, give a brief explanation.)




         Project Manager Approval yes or no                    Name:      Proj Mgr Name                 Approval Date:          date

                   Sponsor Approval yes or no                  Name:      Sponsor Name                  Approval Date:          date

                IS&T Mgmt Approval yes or no                   Name:      IS&T Mgr Name                 Approval Date:          date

excelprojectmanagement-090730005134-phpapp01.xls             Page 19 of 48         excelprojectmanagement-090730005134-phpapp01.xls
Overall Project Status (G, Y, R)

Project Status Snapshot                                                               G
Project: New Project ID - New Project Name

Project Name:              New Project Name                                                      Project Mgr: Manager's Name
Reporting Period:          Week of or Month of                                                   Report Date:


    Yes           No                                                             Status Summary
                                 1. Has the scope changed or is it about to be impacted?
                                 2. Have the deliverables/objectives changed?
                                 3. Are there sponsorship/stakeholder issues?
                                 4. Are there new risks?
                                 5. Are there productivity problems affecting the team's ability to perform the work?
                                 6. Are there resourcing problems?
                                 7. Is a deliverable/milestone about to be missed?
                                 8. Has the estimated schedule changed?
                                 9. Is the quality of the deliverables being affected?
                                 10. Have the estimated costs (i.e. out of pocket) changed?
                                 11. Will the benefits not be realized?
                                 12. Are there any other major issues?
Explanation of “Yes” items: (For every question answered “yes”, give a brief explanation.)




                                                                                       Completion Dates                                 Status
                 Deliverable / Milestone                          Baseline          Revised           Actual         Signoff       Prior    Current




Approved Scope Change Requests
  Chg ID                                              Change Description                                                       Status
          1
          2
          3
          4
          5
          6
          7
          8
          9
         10

 excelprojectmanagement-090730005134-phpapp01.xls                     Page 20 of 48                excelprojectmanagement-090730005134-phpapp01.xls
MIT Information Services & Technology
Project: New Project ID - New Project Name
Project Strategic Milestone Update
                          For the week ending:     12/31/2004
                                                                                         12/24/2004    12/31/2004   Revised
Design / Development Activities                     Start Dt    End Dt      Person         Status        Status     End Date          Reason for change / Comment
Phase Name 1
  Milestone or Deliverable 1
  Milestone or Deliverable 2
  Milestone or Deliverable 3
  Milestone or Deliverable 4
  Milestone or Deliverable 5




Phase Name 2




                                                                            Legend:         On time        G
                                                                                            On Alert       Y
                                                                                             At Risk       R
                                                                                          Completed        C                                                     7/30/09 5:51 AM




excelprojectmanagement-090730005134-phpapp01.xls                         Page 21 of 48                                     excelprojectmanagement-090730005134-phpapp01.xls
Detailed Project Plan                                                          12/5/2005 1/15/2006

Project: New Project ID - New Project Name                                       Enter Project Range
                                                                                Start Date     End Date
                                                                                 12/05/05       01/15/06




                                                                                                                                                               Wed




                                                                                                                                                                                                                                                Wed




                                                                                                                                                                                                                                                                                                                                    Wed
                                                                                                                                         Mon




                                                                                                                                                                                                                        Mon




                                                                                                                                                                                                                                                                                                            Mon
                                                                                                                                                                                                            Sun




                                                                                                                                                                                                                                                                                                Sun




                                                                                                                                                                                                                                                                                                                                                                                    Sun
                                                                                                                                                    Tue


                                                                                                                                                                          Thu




                                                                                                                                                                                                                                    Tue


                                                                                                                                                                                                                                                            Thu




                                                                                                                                                                                                                                                                                                                        Tue


                                                                                                                                                                                                                                                                                                                                                Thu
                                                                                                                                                                                                Sat




                                                                                                                                                                                                                                                                                    Sat




                                                                                                                                                                                                                                                                                                                                                                        Sat
                                                                                                                Work estimated




                                                                                                                                                                                     Fri




                                                                                                                                                                                                                                                                        Fri




                                                                                                                                                                                                                                                                                                                                                            Fri
                                                  Zoom (enter 1 for Daily, 7 for Weekly)--->       1




                                                                                                                                                                                                10-Dec-05
                                                                                                                                                                                                            11-Dec-05
                                                                                                                                                                                                                        12-Dec-05
                                                                                                                                                                                                                                    13-Dec-05
                                                                                                                                                                                                                                                14-Dec-05
                                                                                                                                                                                                                                                            15-Dec-05
                                                                                                                                                                                                                                                                        16-Dec-05
                                                                                                                                                                                                                                                                                    17-Dec-05
                                                                                                                                                                                                                                                                                                18-Dec-05
                                                                                                                                                                                                                                                                                                            19-Dec-05
                                                                                                                                                                                                                                                                                                                        20-Dec-05
                                                                                                                                                                                                                                                                                                                                    21-Dec-05
                                                                                                                                                                                                                                                                                                                                                22-Dec-05
                                                                                                                                                                                                                                                                                                                                                            23-Dec-05
                                                                                                                                                                                                                                                                                                                                                                        24-Dec-05
                                                                                                                                                                                                                                                                                                                                                                                    25-Dec-05
                                                                                                                                         5-Dec-05
                                                                                                                                                    6-Dec-05
                                                                                                                                                               7-Dec-05
                                                                                                                                                                          8-Dec-05
                                                                                                                                                                                     9-Dec-05
                                                                Person                                         %       Work     Work
                             Phase / Task                     Responsible Start Date           End Date     Complete   done     Left

Project Preparation
   Planning                                                                        6-Dec-05     15-Dec-05    75 %        7.50     2.50
   Scope and approach                                                              6-Dec-05     16-Dec-05    20 %        2.20     8.80
   Resource Identification                                                       19-Dec-05       6-Jan-06     0%         0.00    19.00




    excelprojectmanagement-090730005134-phpapp01.xls                                           Page 22 of 48                                                                   excelprojectmanagement-090730005134-phpapp01.xls
Detailed Project Plan                                                    12/5/2005 1/15/2006

        Project: New Project ID - New Project Name                                 Enter Project Range
                                                                                  Start Date     End Date
                                                                                   12/05/05      01/15/06




                                                                                                                                      Wed




                                                                                                                                                                                                                       Wed




                                                                                                                                                                                                                                                                                                     Wed
                                                                                                              Mon




                                                                                                                                                                                                 Mon




                                                                                                                                                                                                                                                                              Mon
                                                                                                                                                                                      Sun




                                                                                                                                                                                                                                                                   Sun




                                                                                                                                                                                                                                                                                                                                                     Sun
                                                                                                                          Tue


                                                                                                                                                  Thu




                                                                                                                                                                                                            Tue


                                                                                                                                                                                                                                  Thu




                                                                                                                                                                                                                                                                                         Tue


                                                                                                                                                                                                                                                                                                                 Thu
                                                                                                                                                                          Sat




                                                                                                                                                                                                                                                        Sat




                                                                                                                                                                                                                                                                                                                                         Sat
                                                                                                                                                              Fri




                                                                                                                                                                                                                                             Fri




                                                                                                                                                                                                                                                                                                                             Fri
                                                    Zoom (enter 1 for Daily, 7 for Weekly)--->      1




                                                                                                              26-Dec-05
                                                                                                                          27-Dec-05
                                                                                                                                      28-Dec-05
                                                                                                                                                  29-Dec-05
                                                                                                                                                              30-Dec-05
                                                                                                                                                                          31-Dec-05




                                                                                                                                                                                                                                                                                         10-Jan-06
                                                                                                                                                                                                                                                                                                     11-Jan-06
                                                                                                                                                                                                                                                                                                                 12-Jan-06
                                                                                                                                                                                                                                                                                                                             13-Jan-06
                                                                                                                                                                                                                                                                                                                                         14-Jan-06
                                                                                                                                                                                                                                                                                                                                                     15-Jan-06
                                                                                                                                                                                      1-Jan-06
                                                                                                                                                                                                 2-Jan-06
                                                                                                                                                                                                            3-Jan-06
                                                                                                                                                                                                                       4-Jan-06
                                                                                                                                                                                                                                  5-Jan-06
                                                                                                                                                                                                                                             6-Jan-06
                                                                                                                                                                                                                                                        7-Jan-06
                                                                                                                                                                                                                                                                   8-Jan-06
                                                                                                                                                                                                                                                                              9-Jan-06
                                                                  Person
                                     Phase / Task               Responsible Start Date           End Date

        Project Preparation
           Planning                                                                  6-Dec-05    15-Dec-05
           Scope and approach                                                        6-Dec-05    16-Dec-05
           Resource Identification                                                 19-Dec-05       6-Jan-06




excelprojectmanagement-090730005134-phpapp01.xls                               Page 23 of 48                                                                                                         excelprojectmanagement-090730005134-phpapp01.xls
Project Activity List
Project: New Project ID - New Project Name

Becomes our how to start using the control book
                                                        Person         Status (%    Date (if
                                 Task                 Responsible      Complete)   complete)                      Comments
Perform Project Initation Checklist
Perform Project Planning Checklist




   excelprojectmanagement-090730005134-phpapp01.xls             Page 24 of 48                  excelprojectmanagement-090730005134-phpapp01.xls
Project Risk Assessment
Project: New Project ID - New Project Name
Project Manager: Manager's Name



                                  Risks and Groupings
                                                                   Severity (L, Response to
Seq #    General Area                     Description   Risk to:      M, H)        Risk

  1
  2
  3
  4
  5
  6
 12
 13
 14
 15
 16
 17
 18
 19
 20
Assignment
Suggested Response to Risk                    Planned                   Status
                             Planned Start                  Person
                                             Completion
                                 Date                     Responsible
                                                Date
Issue Log
Project: New Project ID - New Project Name


                             Category
                              (T=Tech,                                                                      Target        Status
        Entry                                                                        Priority     Action
Issue #       Entered By S=Schedule,                 Issue Description                                     Resolution (U=Unassigned,   Description of Action Taken
        Date             B=Business,                                                 (H, M, L)   Manager                A=Assigned,
                              A=Audit,                                                                       Date        C=Closed)
                              O=Other)

   1
   2
   3
   4
   5
   6
   7
   8
   9
  10
  11
  12
  13
  14
  15
  16
  17
  18
  19
  20
  21
  22
  23
  24
  25
  26
  27
  28
  29
  30
  31
  32
  33
  34




  excelprojectmanagement-090730005134-phpapp01.xls                       Page 27 of 48                              excelprojectmanagement-090730005134-phpapp01.xls
Resource Planning
  Project Resource Plan
  Project: New Project ID - New Project Name

      Resource              Role         Start         End    % of time   Org       Phone               email
  Smith, Joe        Project Manager    1/8/2004     2/15/2005       50% CAO
  Doe, Jane         Development        1/8/2005     2/10/2005       20%




 excelprojectmanagement-090730005134-phpapp01.xls    Page 28 of 48   excelprojectmanagement-090730005134-phpapp01.xls
Communication Matrix
                                                                                                                                                                                                                                                                                              A - News Articles                                                                                                                             I - IT Work Database                                      P - Postcard
                                                                                                                                                                                                                     Key:                                                                     B - Brochure                                                                                                                                  K - Wiki                                                  R - Report
Project: New Project ID - New Project Name                                                                                                                                                                                                                                                    C - Conference Calls                                                                                                                          L - Newsletter                                            S - Spotlight
                                                                                                                                                                                                                                                                                              E - Email                                                                                                                                     M - Meeting                                               W - Web Page
                                                                                                                                                                                                                                                                                              F- Focus Group                                                                                                                                N - Project Notebook




                                                                                                                                                                                                                     Telecom & Network Installation Svcs

                                                                                                                                                                                                                                                           Data Center Operations Services
                                                                                                                                                                                                               ---IS&T Internal---                                                                                                                                                                                                                                               -- Client --                        -- Institute --                          -- External --




                                                                                                                                                                                       Infrastructure Applications




                                                                                                                                                                                                                                                                                                                                                        Software Release Team
                                                                                                           Project Team members




                                                                                                                                                                                                                                                                                                                                                                                                                      Communications Team
                                                                                    IS&T Leadership Team




                                                                                                                                                                                                                                                                                                                                                                                Computing Help Desk
                                                                                                                                                                                                                                                                                                                 VM System Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Steering Committee
                                                                                                                                                                                                                                                                                             Server Operations




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Academic Council
                                                                                                                                                   Project Database

                                                                                                                                                                      Data Warehouse




                                                                                                                                                                                                                                                                                                                                      Training & Pubs




                                                                                                                                                                                                                                                                                                                                                                                                                                             Usability Team
                                                                                                                                                                                                                                                                                                                                                                                                       Finance Team
                                                                                                                                  Project Office
                                                                    Area Director




                                                                                                                                                                                                                                                                                                                                                                                                                                                              Sponsors
                                                        VP Office




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Vendors
                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Users




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         AACII
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Audit
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ITAG
   Frequency or
   Delivery Date                        Message                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Responsible for Message   Status
Key Governance Communications
Weekly on Tues       Status Reports
Weekly on Mon        Team Meeting
Monthly              Steering Committee Meeting
Monthly              Sponsor Meeting
As Needed            Risk and Issue Notifications
End of Major Phase   IS&T Project Office Audit Review
Post Go-Live         Project Closeout Report
Post Go-Live         Post Project Review


Extended Governance Communications
                     External Auditor
                     E.P.A.




Project Type Communications
                     Initiation Announcement
                     Project Kick Off
                     Devlopment beginning
                     Testing phase beginning
                     Post go live support information
                     Go Live announcement
                     End of Project




  excelprojectmanagement-090730005134-phpapp01.xls                                                                                                                                                                                                                                                                                                                                                    Page 29 of 48                                                                                                                                           excelprojectmanagement-090730005134-phpapp01.xls
User Forms
Guidelines
Issue Management
Definition
A process to ensure all issues are resolved with minimal project impact. The issue management system is designed to
track and control issues; thereby, reducing project impact. This management system provides a method for:
         •  Identifying and capturing each issue;
         •  Appointing an “action manager” to ensure issue resolution;
         •  Logging issues and allowing periodic review of outstanding issues.
The Action Manager is the person designated to be the “Owner” of the particular issue. It may or may not be the Project
Manager, depending upon the issue. For example, technical issues may be assigned to a technical team leader for
resolution.

Outline of the Procedure
Managers at all levels must understand:
       •    The definition of an issue;
       •    That issues are to be expected in every project;
       •    That issue management cannot be avoided or delegated;
       •    That time will be needed, at short notice, to handle issues.

The procedure is to:
        •  Identify and log each issue;
        •  Identify responsibility and escalation path;
        •  Define and log actions;
        •  Document resolution;
        •  Track and manage outstanding issues;
        •  Escalate issues as necessary.



Issue Management Procedure
Scope
Any situation that will impact project objectives or schedule must be processed by an Issue Management procedure.

Authorities

Activity
      Raise an issue ………………………………………………….. Any Project Member
      Analyze the issue ………………………………………………. Project Manager
      Appoint an “action manager” ………………………………….. Project Manager
      Monitor the issue ……………………………………………….. Action Manager
      Execute issue resolution……………………………………….. Action Manager
      Review and update the project issue log …………………….. Project Manager
      Report to senior management ………………………………… Project Manager

To Manage an Individual Issue
                                                          Action
    The situation is recognized as an issue and described, on an issue form/ database.
The issue is accepted as valid, prioritized and given a resolution date.
The issue is logged on the issue management system and assigned the next issue number. The original form and
any attachments are filed in the (Project Control Book) PCB. Copies of the issue are sent to each project lead for
information.
The Action manager is appointed to manage the resolution of the issue. The Action manager should be an issue
review meeting attendee.
Documents planned actions in the action log.
The issue is accepted as resolved, and closed. (The Project Steering Committee may also be involved, if
applicable).
Communicates decisions taken to resolve the issue to all associated parties.
Project definition and plans are updated to reflect any changes introduced by the issue resolution.
Responsibility
Any project member
Project Manager
Project Manager


Project Manager

Action Manager
Project Manager

Project Manager
Project Manager
Status Reporting
Definition
Status reporting is used to quickly inform key stakeholders and team members of the curent status of the project. The
person reading the report should be able to identify:
         •   Overall status of the project
         •   Any changes in the various areas of the project
         •   Status and changes to deliverables / dates.
The project manager should issue the project status report on a regular basis. Typically this is either weekly or monthly.
Timing and report distribution should be discussed with the project sponsor.

Outline of the Procedure
         •   Review and update the project risks and issues logs to reflect current status
         •    Gather information from team members regarding activities and deliveralbes they are responsible for
         •   Review and update the project resource schedule and determine if resources are appropriate for the project
         •   Review budget and actual costs and assess financial status of project
         •   Complete the status summary section by placing an X in the Yes or No column based on the answer to the ques
         •   For any qeustion with a"yes" answer, enter an explanation in the space provided
         •   Review deliverables dates and enter a short text description of status of the deliverable
         •   Update scope change section to reflect changes to scope and their impact on the project
         •   After you assemble all the detailed data, assign an overall status by entering a G, Y, or R in the box at the top of
                       G - No major issues
                       Y - The issues identified could have an impact on the project plan
                       R - The issues identified will have an impact on the project plan if not addressed in 2 weeks
         •   Print out status report, issue and risk logs and distribute to appropriate recipients
or the project

nswer to the question




 box at the top of the report
Status Reporting
Definition
Project Scope Change control is concerned with a) influencing the factors that create scope changes, b) analyzing and assess
the impacts to the project, c) approving or rejecting a requested change and d) managing the actual change. Scope change
control is tightly linked to to schedule, deliverable and quality management.

A Change Request is a form that contains all the information required to support the decision making processes that are used
manage the unforeseen changes that inevitably arise during the course of all but the simplest of projects.


Purpose
The prime purpose of change management is to ensure that proposed changes that are of benefit to the project are implemen
in a controlled manner and that proposed changes that have little or no value to the project are not. Change Requests support
objective by providing:

        1.   A record of the proposed change and the rationale behind it.
        2.   A record of the results of any analysis of the potential impact of the proposed change.
        3.   The information required to decidede how to proceed with the proposed change and a record of those decisions.


Outline of the Procedure
Project Responsibilities by Role
 Project Manager
        The Project Manager is responsible for achieving the project objectives by running the day-to-day activities of the
        project. She/he oversees the relationships with all functional groups, identifies the stakeholders, determines the
        project approach and manages the overall implementation work plan, scope, budget, and schedule.

        Includes but is not limited to:



     4 Involves the sponsor in the project.
     4 Ensures plans, organization and management system are kept up to date as the project develops
     4 Keeps management and project members up to date with latest project progress and problems
     4 Responsible for the completeness and the quality of all project deliverables
     4 Ensures all issues are properly addressed
     4 Regularly updates project sponsor/project review board with current project status and issues
     4 Ensures all change requests are properly managed
     4 Ensures the appropriate resources are available for the project

 Systems Analyst
        The Systems Analyst translates the business requirements into systems specifications by performing detailed
        systems and data analysis, developing technical documentation, and programming for various projects and
        initiatives, application support and software package evaluation.

     4 Surveys and analyzes major existing or proposed systems to identify technical alternatives.
     4 Reduces design projects into component analysis tasks
     4 Prepares final systems design, specifications and documentation necessary for programming
     4 Directs and assists in the writing, testing, and debugging of programs
     4 Ensures that documentation is complete prior to releasing for operations
     4 Develops evaluation criteria and identifies packages that may meet the business need
     4 Plans, directs and reviews the work of the Developers assigned to the project.

 Business Analyst
        The Business Analyst develops effective working relationships with and among the business stakeholders and fellow
        technology team members to develop a strong understanding of the business requirements and processes related to
        technology solutions and existing systems.

     4 Performs analysis and documentation of business requirements, goals, objectives for projects and initiatives
     4 Liaises with relevant stakeholders to assess and develop improvements to processes and procedures
     4 Assists and provides advice to other analysts and end users in order to resolve specific functional issues
     4 Ensures that the relevant groups within IS&T/MIT are fully briefed with respect to requirements relating to support and change
        management
     4 Assists users with user acceptance testing of approved changes (WHO DOES THIS CURRENTLY?)

 Q/A/Testing
        The QA/Testing Analyst ensures that software quality exists prior to implementation by utilizing the appropriate
        testing tools, metrics and processes to test the software and report problems.

     4 Responsible for guiding software process improvement with the primary objective of quality assurance.
     4 Develops, implements and utilizes Q/A test suite/tools
     4 Develop metrics to measure the quality level of products and services produced for the customer
     4 Receives training on product and becomes familiar with documentation
     4 Becomes knowledgeable of all business processes to be supported by product
     4 Signs off on all modules tested
     4 Utilizes agreed upon testing approach and process for a given project or initiative. (e.g. problem incident and tracking)
Project Responsibilities by Role
 Developer
           The developer develops and unit tests software based on defined business and systems requirements, or in response
           to problems reported.

       4 Design or develop applications
       4 Evaluates solutions
       4 Develops the conceptual design (of the system)
       4 Develops detailed program specifications
       4 Develops logical and physical software design
       4 Writes and tests computer programs based on business or systems requirements

 DBA
           The DBA designs, implements, and manages the logical and physical aspects of the assigned database(s) and
           associated applications.

       4 Works to ensure stable, reliable and recoverable DBMS environment
       4 Prepares and maintains complete and accurate physical design specs and I/O interfaces
       4 Monitors database activity and performance
       4 Tunes database for performance
       4 Installs and upgrades software
       4 Plans, tests, and implements backup and recovery procedures

 Trainer
           The Trainer designs, develops, and delivers training based on client needs (i.e.., new business process, new tool,
           etc.).
       4 Conducts training needs assessment and makes recommendations
       4 Advises project members on training matters
       4 Provides formal or informal training to project members
       4 Provides training for organizations or individuals affected by the project deliverables

 Security Architect
           The Security Architect ensures that security requirements are addressed and implemented across the architecture
           and related software, hardware, and training.
       4 Develop/review the security requirements according to current policies.
       4 Ensures that the system architecture (software, hardware, and network) meets the security requirements
       4 Develops the security mechanisms in the software architecture

 System Architect
           The System Architect has overall responsibility for designing the solution, exploring technology options,
           diagramming technical infrastructure and resolving design issues throughout a project or initiative.

       4 Identifies and prioritizes the architecturally significant requirements (can we be more specific here?)
       4 Determines the style of the system architecture (major system patterns)
       4 Identify the major functions of the system
       4 Identify the system data, hardware, and software components
       4 Ensure that these functions and components meet their associated operational requirements, quality requirements
           (performance and scalability), and design constraints
Project Responsibilities by Role
 Change Manager
           The activities are typically done by the project manager or in partnership with the Project Manager and the
           Competency Group Team.

      4 Optimize the timing of the release of project deliverables to the business operations
      4 Prepare the affected business areas for the transition to new ways of working and mange them through the transition process
      4 Establish the mechanisms by which benefits can be delivered and measured
      4 Ensure that maximum improvements are made into the existing and new business operations as projects deliver their products
           into operational use
      4 Lead all the activities associated with benefits realization and ensure that continued accrual of benefits can be achieved and
           measured after the program has been completed. (Is this part of the project or transitioned to someone after implementation?)

 Sponsor
           The Sponsor champions the project, provides overall direction and funding, and approves all major milestones.

      4 Sets the vision, common goals and critical success factors
      4 Establishes or secures policy
      4 Attends regular program reviews
      4 Establishes the authorities of the project team and stakeholders
      4 Approves the charter and scope of the project including deliverables
      4 Sets priority of the project relative to other projects in her/his area of responsibility
      4 Ensures that resources are available to carry the project to its completion
      4 Removes obstacles or other constraints
      4 Authorizes changes in scope

 Stakeholder
         Individuals and organizations who are involved in or may be affected by project activities.

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Excel Project Management

  • 1. Project Control Book Project Information Project ID New Project ID Project Priority High, Medium, Low Project Name New Project Name Notebook URL Project Manager Manager's Name Project Start Date 1-Jan-2004 Phone Number Manager's Phone Project End Date 16-Nov-2004 e-Mail Manager's e-Mail Status Report Date 30-Jul-2009 Sponsor Sponsor's Name Phone Sponsor's Phone e-Mail Sponsor's e-Mail Project Checklists Project Templates Project Startup Scope and Definition Project Planning Project Scope Change Sponsor Initiation Quality Assurance Status Report Transition Planning Green Light Report Project Closeout Gantt Chart Project Guidelines Activity List Using This Tool Risk Management PMM Framework Issue Log Under Construction Managing Issues Resource Planning Reporting Status Managing Scope Communication Matrix Project Roles
  • 3.
  • 4. t Framework Using This Tool
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  • 10. Project Startup Checklist "No" items require attention Questions Yes No N/A Notes Project Identification 1 Has the business need been identified 2 Is there a consensus that there is a business imperative / sense of urgency 3 Is there a project sponsor or their designee identified 4 Is there a client business project manager assigned to the project 5 Is there a list of defined goals and objectives 6 Is there a cost benefit analysis 7 Is there a pre-determined end date 8 Is there a budget for the project 9 Is there an IS&T project manager assigned to the project Sponsor Engagement 1 Has a project ID and name been assigned and entered in the IT Work Database 2 Is the role of the project sponsor known and understood 3 Does the sponsor agree to the role 4 Does the sponsor understand the project manager's role 5 Does the sponsor understand the way this project will be managed (e.g., governance) 6 Is there a plan to track tasks and activities 7 Are there defined criteria for how to stop a project 8 Has a steering committee been formed Determining Project Scope and Definition 1 Are the business requirements documented 2 Is there a defined list of items in scope 3 Is there a defined list of items out of scope 4 Are there defined measures for project success 5 Are there defined completion criteria to initiate the closeout process 6 Is there a defined risk and issue escalation process 7 Is there a known list of risks and issues before starting 8 Is there a known impact/conflict with other projects 9 Have you initiated contact with required IS&T service providers 10 Can all work be done by MIT personnel 11 Are resources identified and available/scheduled for the project 12 Will the existing hardware/infrastructure support the expected transaction volume 13 Is the existing hardware sufficient to support this project 14 Are the existing software licenses sufficient for this project 15 Have the changes / additions to business processes been identified 16 Have all assumptions been identified and documented Organizational Change Management / Training / Communication 1 This project will not force users to change the way they work (e.g., change mgmt) 2 Have you initiated contact with Training and Publications 3 Have you initiated contact with Help Desk/Post support 4 Is there a defined communication plan for the project 5 Is there a schedule for status reporting to occur 6 Is there a schedule for reqular sponsor and project manager meetings 7 Is there a schedule for steering committee meetings 8 Is the sponsor or designee responsible for external communications 9 Is there a plan for closing out the project 07/30/200905:51:41 Page 10 of 48 excelprojectmanagement-090730005134-phpapp01.xls
  • 11. Project Planning Checklist No items require attention Questions Yes No N/A Notes Prepare and Planning 1 Have you completed the project initation checklist 2 Is there a list of pre-determined dates and activities that must be met 3 Have you identified dependencies and sequencing of deliverables and milestones 4 Have you reviewed all the checklists and scheduled activities accordingly 5 Does each deliverable/milestone have start and end dates 6 Do your duration estimates reflect historical experience 7 Does your project timeline include enough slack for project risks 8 Does your project timeline include slack for vacations, administration, etc 9 Do you have commitments from other teams/vendors to meet the delivery schedule 10 Is there an responsible person assigned for every deliverable/milestone 11 Have you entered everything you are going to track on the appropriate template(s) 12 Has your sponsor signed off on the plan Resources 1 Do you have the appropriate personnel allocated to the project 2 Are the key project team members allocated full time 3 Will the project team have the appropriate skills to execute the plan 4 Do you have the appropriate hardware and software Generic Software Development Life Cycle (SDLC) Phases/Tasks Project Preparation Scope and Definition Resource Planning Project Plan Creation Risk Assessment Design Functional Requirements Architecture Requirements Technical Requirements Interface Reqiurements Reporting Requirements Usability Testing Testing Strategy Training and Knowledge Transfer Development Solution Development Unit / Functional Testing Testing System / Integration Testing User Acceptance Testing Parallel Testing Volume Testing Production Rollout Training Data Conversion Go Live Post Implementation Support Help Desk / Level 1 support Transition to Supporting organization 07/30/200905:51:41 Page 11 of 48 excelprojectmanagement-090730005134-phpapp01.xls
  • 12. Sponsor Checklist Questions to help you engage with your sponsor No items require attention Question Yes No N/A Notes Project Outcomes 1 Are the outcomes for this project clearly understood by all key stakeholders 2 Are the outcomes clearly defined 3 Are the benefits clearly identified 4 Are the benefits measurable 5 Is it possible to define ALL deliverables 6 Are all changes defined (such as changes to operations & business procedures) 7 Thinking about similar Projects we’ve managed before, are these outcomes realizable Project Scope 1 Are we clear about the scope of this project 2 Is there a list of the projects that are interdependent with this project 3 Is there a list of Organizational units/groups that could impact, or be impacted by, this project 4 Is there a list of all the external activities or events which may be interdependent with this project 5 Is the project scope likely to remain the same during the life of the project Stakeholders 1 Have all stakeholders been identified 2 Have stakeholders’ accountabilities been defined AND agreed upon 3 Have all key stakeholders explicitly bought into this project 4 Are all areas, groups and individuals properly committed for this project Managing the Project 1 Are we clear about how we will manage this Project 2 Is there a list of items that are unique to the business or technology that may impact this project What We're Producing 1 Are we clear about what needs to be produced during all phases of the project 2 Is it clear who is responsible for producing which deliverable Milestones and Time Frames 1 Have all milestones been defined 2 Are these milestones realizable (rather than looking good on paper) 3 Has a schedule been produced Resourcing 1 Are business resources required and identified 1a Is there a resource plan 1b Are realistic resourcing assumptions stated 2 Are resources realistically allocated for this project 3 Is any component of the project to be sourced by another group within IS&T, external to IS&T, or third party vendor Risks 1 Has a risk assessment been carried out 2 Has the probable impact of risk been defined 3 Is there a documented risk mitigation strategy 07/30/200905:51:41 Page 12 of 48 excelprojectmanagement-090730005134-phpapp01.xls
  • 13. Deliverable and Quality Assurance Checklist No items require attention Questions Yes No N/A Notes Formal Deliverables 1 Is there a defined list of deliverables for the project 2 Could any of the deliverables be modeled from previous intellectual capital 3 Does each deliverable have a brief definition of purpose and content 4 Does each deliverable have a target date and person responsible 5 Is there a schedule for internal and external review of deliverables 6 Has this review process been factored into the project plan 7 Is there time in the project plan to address corrections to the deliverable(s) 8 Is there a process to document and track changes to deliverable documents Signoffs 1 Is there a formal review and signoff process 2 Does the sponsor understand this process 3 Is the sponsor willing to formally sign off on all deliverables 4 Is there an escalation process if deliverables are not signed off timely 5 Is there a signoff process for appropriate IS&T service teams on deliverables Testing and Assurance 1 Is there a documented plan for: 1a Usability Testing 1b Unit / Functional Testing 1c System / Integration Testing 1d User Acceptance Testing 1e Parallel Testing 1f Volume Testing 2 Are there documented test cases / scripts 3 Is there a process to document and control testing issues 4 Is there time in the plan to address testing issues 07/30/200905:51:41 Page 13 of 48 excelprojectmanagement-090730005134-phpapp01.xls
  • 14. Transition Checklist No items require attention Questions Yes No N/A Notes Training & Knowledge Transfer 1 Is there a defined training plan 2 Have user roles been defined 3 Have the people requiring training been identified 4 Is there a technical training hardware/software environment needed 5 Are there training scenarios identified 6 Is there training data defined 7 Have training materials been developed and tested 8 Is there a training catalog and schedule created 9 Have trainers been committed and trained 10 Have training rooms been scheduled Documentation 1 Is there a defined template for system documentation 2 Have documentation resources been committed 3 Is there a strategy for version control 4 Is the documentation going to be available via the web 5 Is the documentation available to create training materials 6 Are there resources and a process for maintaining documentation Post Go-Live Support 1 Is there a go / no-go decision document 2 Has a post support plan been developed and approved 3 Have resources been committed to support 4 Is there an escalation process in place to resolve issues 5 Are there expert team resources to help users with process questions 6 Is there a production support team to help with technical problems Transition to Support Organization 1 Is there a documented transition plan 2 Does the sponsor understand the criteria for accepting the system 3 Is a support organization identified and are they trained 4 Is there a project closeout meeting planned 5 Is there a catalog of future requirements 6 Has the sponsor signed-off and accepted the system 07/30/200905:51:41 Page 14 of 48 excelprojectmanagement-090730005134-phpapp01.xls
  • 15. Project Closeout Checklist No items require attention Questions Yes No N/A Notes Final Task Check 1 Was the go-live event successful 2 Are all go-live issues resolved 3 Have help desk support requests returned to normalized levels 4 Is User training completed 5 Is there a plan to sunset existing legacy applications/hardware/software 6 Has the IT Work database entry been marked complete 7 Have the project team appraisals been completed 8 Has the Sponsor closeout/satisfaction interview occurred? Accounting Closout 1 Has all vendor time been billed 2 Have all vendor contracts been paid 3 Have vendor staff been released from project 4 Have internal team members tranistioned off of project 5 Have final project financial statments been completed 6 Have funding sources been reconciled Final Reports 1 Have you completed updating the project plan 2 Has lessons learned analysis been completed 3 Has intellectual capital been prepared and cataloged for re-use 4 Have future phases/additional functionality requirements been documented 5 Has final project report been completed Signoffs 1 Has internal signoff on project closeout occurred 2 Has sponsor signoff on project closeout occurred 3 Has financial reports signoff occurred 07/30/200905:51:41 Page 15 of 48 excelprojectmanagement-090730005134-phpapp01.xls
  • 17.
  • 18. Project Scope and Definition Project Name: New Project Name Project Manager: Manager's Name Resource/Service Requested: Today’s Date: 07/30/09 Purpose / Objective of the Project Provide a brief description of why we are doing the project, project objectives, and benefits. Items in Scope List all items that are to be included in the project Items not in Scope List all items that are not being addressed during the project Deliverables / Milestones Complete the following for all deliverables expected. Note the dates and estimated time are negotiated. Person / Team Estimated % FTE Deliverable Responsible End Date Allocated Assumptions Complete the following for any assumptions required to satisfy the scope of the project Assumptions Project Manager Approval Proj Mgr Name Approval Date: date Sponsor Approval Sponsor Name Approval Date: date IS&T Mgmt Approval IS&T Mgr Name Approval Date: date excelprojectmanagement-090730005134-phpapp01.xls Page 18 of 48 excelprojectmanagement-090730005134-phpapp01.xls
  • 19. Chg Status Project Scope Change Project Name: New Project Name Project Manager: Manager's Name Change Request #: 1 Today’s Date: 07/30/09 Change Request Descr: Requested by: Project Change Description Provide a detailed description of project change requested including benefits, impact of not making change, areas impacted, etc. Change Impact Summary Yes No 1. Is this request required functionality for go-live ? 2. Does this request move the go-live date? 3. Does this request impact the project schedule / milestones? 4. Does the content of any deliverables change? 5. Do the number of resources needed change? 6. Does the request increase or reduce the overall project risk? 7. Does this impact change management (Training, Communication, Acceptance)? 8. Is there an change in cost of the project? Explanation of “Yes” items: (For every question answered “yes”, give a brief explanation.) Project Manager Approval yes or no Name: Proj Mgr Name Approval Date: date Sponsor Approval yes or no Name: Sponsor Name Approval Date: date IS&T Mgmt Approval yes or no Name: IS&T Mgr Name Approval Date: date excelprojectmanagement-090730005134-phpapp01.xls Page 19 of 48 excelprojectmanagement-090730005134-phpapp01.xls
  • 20. Overall Project Status (G, Y, R) Project Status Snapshot G Project: New Project ID - New Project Name Project Name: New Project Name Project Mgr: Manager's Name Reporting Period: Week of or Month of Report Date: Yes No Status Summary 1. Has the scope changed or is it about to be impacted? 2. Have the deliverables/objectives changed? 3. Are there sponsorship/stakeholder issues? 4. Are there new risks? 5. Are there productivity problems affecting the team's ability to perform the work? 6. Are there resourcing problems? 7. Is a deliverable/milestone about to be missed? 8. Has the estimated schedule changed? 9. Is the quality of the deliverables being affected? 10. Have the estimated costs (i.e. out of pocket) changed? 11. Will the benefits not be realized? 12. Are there any other major issues? Explanation of “Yes” items: (For every question answered “yes”, give a brief explanation.) Completion Dates Status Deliverable / Milestone Baseline Revised Actual Signoff Prior Current Approved Scope Change Requests Chg ID Change Description Status 1 2 3 4 5 6 7 8 9 10 excelprojectmanagement-090730005134-phpapp01.xls Page 20 of 48 excelprojectmanagement-090730005134-phpapp01.xls
  • 21. MIT Information Services & Technology Project: New Project ID - New Project Name Project Strategic Milestone Update For the week ending: 12/31/2004 12/24/2004 12/31/2004 Revised Design / Development Activities Start Dt End Dt Person Status Status End Date Reason for change / Comment Phase Name 1 Milestone or Deliverable 1 Milestone or Deliverable 2 Milestone or Deliverable 3 Milestone or Deliverable 4 Milestone or Deliverable 5 Phase Name 2 Legend: On time G On Alert Y At Risk R Completed C 7/30/09 5:51 AM excelprojectmanagement-090730005134-phpapp01.xls Page 21 of 48 excelprojectmanagement-090730005134-phpapp01.xls
  • 22. Detailed Project Plan 12/5/2005 1/15/2006 Project: New Project ID - New Project Name Enter Project Range Start Date End Date 12/05/05 01/15/06 Wed Wed Wed Mon Mon Mon Sun Sun Sun Tue Thu Tue Thu Tue Thu Sat Sat Sat Work estimated Fri Fri Fri Zoom (enter 1 for Daily, 7 for Weekly)---> 1 10-Dec-05 11-Dec-05 12-Dec-05 13-Dec-05 14-Dec-05 15-Dec-05 16-Dec-05 17-Dec-05 18-Dec-05 19-Dec-05 20-Dec-05 21-Dec-05 22-Dec-05 23-Dec-05 24-Dec-05 25-Dec-05 5-Dec-05 6-Dec-05 7-Dec-05 8-Dec-05 9-Dec-05 Person % Work Work Phase / Task Responsible Start Date End Date Complete done Left Project Preparation Planning 6-Dec-05 15-Dec-05 75 % 7.50 2.50 Scope and approach 6-Dec-05 16-Dec-05 20 % 2.20 8.80 Resource Identification 19-Dec-05 6-Jan-06 0% 0.00 19.00 excelprojectmanagement-090730005134-phpapp01.xls Page 22 of 48 excelprojectmanagement-090730005134-phpapp01.xls
  • 23. Detailed Project Plan 12/5/2005 1/15/2006 Project: New Project ID - New Project Name Enter Project Range Start Date End Date 12/05/05 01/15/06 Wed Wed Wed Mon Mon Mon Sun Sun Sun Tue Thu Tue Thu Tue Thu Sat Sat Sat Fri Fri Fri Zoom (enter 1 for Daily, 7 for Weekly)---> 1 26-Dec-05 27-Dec-05 28-Dec-05 29-Dec-05 30-Dec-05 31-Dec-05 10-Jan-06 11-Jan-06 12-Jan-06 13-Jan-06 14-Jan-06 15-Jan-06 1-Jan-06 2-Jan-06 3-Jan-06 4-Jan-06 5-Jan-06 6-Jan-06 7-Jan-06 8-Jan-06 9-Jan-06 Person Phase / Task Responsible Start Date End Date Project Preparation Planning 6-Dec-05 15-Dec-05 Scope and approach 6-Dec-05 16-Dec-05 Resource Identification 19-Dec-05 6-Jan-06 excelprojectmanagement-090730005134-phpapp01.xls Page 23 of 48 excelprojectmanagement-090730005134-phpapp01.xls
  • 24. Project Activity List Project: New Project ID - New Project Name Becomes our how to start using the control book Person Status (% Date (if Task Responsible Complete) complete) Comments Perform Project Initation Checklist Perform Project Planning Checklist excelprojectmanagement-090730005134-phpapp01.xls Page 24 of 48 excelprojectmanagement-090730005134-phpapp01.xls
  • 25. Project Risk Assessment Project: New Project ID - New Project Name Project Manager: Manager's Name Risks and Groupings Severity (L, Response to Seq # General Area Description Risk to: M, H) Risk 1 2 3 4 5 6 12 13 14 15 16 17 18 19 20
  • 26. Assignment Suggested Response to Risk Planned Status Planned Start Person Completion Date Responsible Date
  • 27. Issue Log Project: New Project ID - New Project Name Category (T=Tech, Target Status Entry Priority Action Issue # Entered By S=Schedule, Issue Description Resolution (U=Unassigned, Description of Action Taken Date B=Business, (H, M, L) Manager A=Assigned, A=Audit, Date C=Closed) O=Other) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 excelprojectmanagement-090730005134-phpapp01.xls Page 27 of 48 excelprojectmanagement-090730005134-phpapp01.xls
  • 28. Resource Planning Project Resource Plan Project: New Project ID - New Project Name Resource Role Start End % of time Org Phone email Smith, Joe Project Manager 1/8/2004 2/15/2005 50% CAO Doe, Jane Development 1/8/2005 2/10/2005 20% excelprojectmanagement-090730005134-phpapp01.xls Page 28 of 48 excelprojectmanagement-090730005134-phpapp01.xls
  • 29. Communication Matrix A - News Articles I - IT Work Database P - Postcard Key: B - Brochure K - Wiki R - Report Project: New Project ID - New Project Name C - Conference Calls L - Newsletter S - Spotlight E - Email M - Meeting W - Web Page F- Focus Group N - Project Notebook Telecom & Network Installation Svcs Data Center Operations Services ---IS&T Internal--- -- Client -- -- Institute -- -- External -- Infrastructure Applications Software Release Team Project Team members Communications Team IS&T Leadership Team Computing Help Desk VM System Services Steering Committee Server Operations Academic Council Project Database Data Warehouse Training & Pubs Usability Team Finance Team Project Office Area Director Sponsors VP Office Vendors Users AACII Audit ITAG Frequency or Delivery Date Message Responsible for Message Status Key Governance Communications Weekly on Tues Status Reports Weekly on Mon Team Meeting Monthly Steering Committee Meeting Monthly Sponsor Meeting As Needed Risk and Issue Notifications End of Major Phase IS&T Project Office Audit Review Post Go-Live Project Closeout Report Post Go-Live Post Project Review Extended Governance Communications External Auditor E.P.A. Project Type Communications Initiation Announcement Project Kick Off Devlopment beginning Testing phase beginning Post go live support information Go Live announcement End of Project excelprojectmanagement-090730005134-phpapp01.xls Page 29 of 48 excelprojectmanagement-090730005134-phpapp01.xls
  • 31.
  • 33.
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  • 35.
  • 36. Issue Management Definition A process to ensure all issues are resolved with minimal project impact. The issue management system is designed to track and control issues; thereby, reducing project impact. This management system provides a method for: • Identifying and capturing each issue; • Appointing an “action manager” to ensure issue resolution; • Logging issues and allowing periodic review of outstanding issues. The Action Manager is the person designated to be the “Owner” of the particular issue. It may or may not be the Project Manager, depending upon the issue. For example, technical issues may be assigned to a technical team leader for resolution. Outline of the Procedure Managers at all levels must understand: • The definition of an issue; • That issues are to be expected in every project; • That issue management cannot be avoided or delegated; • That time will be needed, at short notice, to handle issues. The procedure is to: • Identify and log each issue; • Identify responsibility and escalation path; • Define and log actions; • Document resolution; • Track and manage outstanding issues; • Escalate issues as necessary. Issue Management Procedure Scope Any situation that will impact project objectives or schedule must be processed by an Issue Management procedure. Authorities Activity Raise an issue ………………………………………………….. Any Project Member Analyze the issue ………………………………………………. Project Manager Appoint an “action manager” ………………………………….. Project Manager Monitor the issue ……………………………………………….. Action Manager Execute issue resolution……………………………………….. Action Manager Review and update the project issue log …………………….. Project Manager Report to senior management ………………………………… Project Manager To Manage an Individual Issue Action The situation is recognized as an issue and described, on an issue form/ database.
  • 37. The issue is accepted as valid, prioritized and given a resolution date. The issue is logged on the issue management system and assigned the next issue number. The original form and any attachments are filed in the (Project Control Book) PCB. Copies of the issue are sent to each project lead for information. The Action manager is appointed to manage the resolution of the issue. The Action manager should be an issue review meeting attendee. Documents planned actions in the action log. The issue is accepted as resolved, and closed. (The Project Steering Committee may also be involved, if applicable). Communicates decisions taken to resolve the issue to all associated parties. Project definition and plans are updated to reflect any changes introduced by the issue resolution.
  • 39. Project Manager Project Manager Project Manager Action Manager Project Manager Project Manager Project Manager
  • 40.
  • 41. Status Reporting Definition Status reporting is used to quickly inform key stakeholders and team members of the curent status of the project. The person reading the report should be able to identify: • Overall status of the project • Any changes in the various areas of the project • Status and changes to deliverables / dates. The project manager should issue the project status report on a regular basis. Typically this is either weekly or monthly. Timing and report distribution should be discussed with the project sponsor. Outline of the Procedure • Review and update the project risks and issues logs to reflect current status • Gather information from team members regarding activities and deliveralbes they are responsible for • Review and update the project resource schedule and determine if resources are appropriate for the project • Review budget and actual costs and assess financial status of project • Complete the status summary section by placing an X in the Yes or No column based on the answer to the ques • For any qeustion with a"yes" answer, enter an explanation in the space provided • Review deliverables dates and enter a short text description of status of the deliverable • Update scope change section to reflect changes to scope and their impact on the project • After you assemble all the detailed data, assign an overall status by entering a G, Y, or R in the box at the top of G - No major issues Y - The issues identified could have an impact on the project plan R - The issues identified will have an impact on the project plan if not addressed in 2 weeks • Print out status report, issue and risk logs and distribute to appropriate recipients
  • 42. or the project nswer to the question box at the top of the report
  • 43.
  • 44. Status Reporting Definition Project Scope Change control is concerned with a) influencing the factors that create scope changes, b) analyzing and assess the impacts to the project, c) approving or rejecting a requested change and d) managing the actual change. Scope change control is tightly linked to to schedule, deliverable and quality management. A Change Request is a form that contains all the information required to support the decision making processes that are used manage the unforeseen changes that inevitably arise during the course of all but the simplest of projects. Purpose The prime purpose of change management is to ensure that proposed changes that are of benefit to the project are implemen in a controlled manner and that proposed changes that have little or no value to the project are not. Change Requests support objective by providing: 1. A record of the proposed change and the rationale behind it. 2. A record of the results of any analysis of the potential impact of the proposed change. 3. The information required to decidede how to proceed with the proposed change and a record of those decisions. Outline of the Procedure
  • 45.
  • 46. Project Responsibilities by Role Project Manager The Project Manager is responsible for achieving the project objectives by running the day-to-day activities of the project. She/he oversees the relationships with all functional groups, identifies the stakeholders, determines the project approach and manages the overall implementation work plan, scope, budget, and schedule. Includes but is not limited to: 4 Involves the sponsor in the project. 4 Ensures plans, organization and management system are kept up to date as the project develops 4 Keeps management and project members up to date with latest project progress and problems 4 Responsible for the completeness and the quality of all project deliverables 4 Ensures all issues are properly addressed 4 Regularly updates project sponsor/project review board with current project status and issues 4 Ensures all change requests are properly managed 4 Ensures the appropriate resources are available for the project Systems Analyst The Systems Analyst translates the business requirements into systems specifications by performing detailed systems and data analysis, developing technical documentation, and programming for various projects and initiatives, application support and software package evaluation. 4 Surveys and analyzes major existing or proposed systems to identify technical alternatives. 4 Reduces design projects into component analysis tasks 4 Prepares final systems design, specifications and documentation necessary for programming 4 Directs and assists in the writing, testing, and debugging of programs 4 Ensures that documentation is complete prior to releasing for operations 4 Develops evaluation criteria and identifies packages that may meet the business need 4 Plans, directs and reviews the work of the Developers assigned to the project. Business Analyst The Business Analyst develops effective working relationships with and among the business stakeholders and fellow technology team members to develop a strong understanding of the business requirements and processes related to technology solutions and existing systems. 4 Performs analysis and documentation of business requirements, goals, objectives for projects and initiatives 4 Liaises with relevant stakeholders to assess and develop improvements to processes and procedures 4 Assists and provides advice to other analysts and end users in order to resolve specific functional issues 4 Ensures that the relevant groups within IS&T/MIT are fully briefed with respect to requirements relating to support and change management 4 Assists users with user acceptance testing of approved changes (WHO DOES THIS CURRENTLY?) Q/A/Testing The QA/Testing Analyst ensures that software quality exists prior to implementation by utilizing the appropriate testing tools, metrics and processes to test the software and report problems. 4 Responsible for guiding software process improvement with the primary objective of quality assurance. 4 Develops, implements and utilizes Q/A test suite/tools 4 Develop metrics to measure the quality level of products and services produced for the customer 4 Receives training on product and becomes familiar with documentation 4 Becomes knowledgeable of all business processes to be supported by product 4 Signs off on all modules tested 4 Utilizes agreed upon testing approach and process for a given project or initiative. (e.g. problem incident and tracking)
  • 47. Project Responsibilities by Role Developer The developer develops and unit tests software based on defined business and systems requirements, or in response to problems reported. 4 Design or develop applications 4 Evaluates solutions 4 Develops the conceptual design (of the system) 4 Develops detailed program specifications 4 Develops logical and physical software design 4 Writes and tests computer programs based on business or systems requirements DBA The DBA designs, implements, and manages the logical and physical aspects of the assigned database(s) and associated applications. 4 Works to ensure stable, reliable and recoverable DBMS environment 4 Prepares and maintains complete and accurate physical design specs and I/O interfaces 4 Monitors database activity and performance 4 Tunes database for performance 4 Installs and upgrades software 4 Plans, tests, and implements backup and recovery procedures Trainer The Trainer designs, develops, and delivers training based on client needs (i.e.., new business process, new tool, etc.). 4 Conducts training needs assessment and makes recommendations 4 Advises project members on training matters 4 Provides formal or informal training to project members 4 Provides training for organizations or individuals affected by the project deliverables Security Architect The Security Architect ensures that security requirements are addressed and implemented across the architecture and related software, hardware, and training. 4 Develop/review the security requirements according to current policies. 4 Ensures that the system architecture (software, hardware, and network) meets the security requirements 4 Develops the security mechanisms in the software architecture System Architect The System Architect has overall responsibility for designing the solution, exploring technology options, diagramming technical infrastructure and resolving design issues throughout a project or initiative. 4 Identifies and prioritizes the architecturally significant requirements (can we be more specific here?) 4 Determines the style of the system architecture (major system patterns) 4 Identify the major functions of the system 4 Identify the system data, hardware, and software components 4 Ensure that these functions and components meet their associated operational requirements, quality requirements (performance and scalability), and design constraints
  • 48. Project Responsibilities by Role Change Manager The activities are typically done by the project manager or in partnership with the Project Manager and the Competency Group Team. 4 Optimize the timing of the release of project deliverables to the business operations 4 Prepare the affected business areas for the transition to new ways of working and mange them through the transition process 4 Establish the mechanisms by which benefits can be delivered and measured 4 Ensure that maximum improvements are made into the existing and new business operations as projects deliver their products into operational use 4 Lead all the activities associated with benefits realization and ensure that continued accrual of benefits can be achieved and measured after the program has been completed. (Is this part of the project or transitioned to someone after implementation?) Sponsor The Sponsor champions the project, provides overall direction and funding, and approves all major milestones. 4 Sets the vision, common goals and critical success factors 4 Establishes or secures policy 4 Attends regular program reviews 4 Establishes the authorities of the project team and stakeholders 4 Approves the charter and scope of the project including deliverables 4 Sets priority of the project relative to other projects in her/his area of responsibility 4 Ensures that resources are available to carry the project to its completion 4 Removes obstacles or other constraints 4 Authorizes changes in scope Stakeholder Individuals and organizations who are involved in or may be affected by project activities.