"Talk is cheap - so why don't you use it more?". This is a presentation I gave to the National Housing and Disrepair Forum annual conference in Birmingham on November 17th 2008. Much of the conference is about the technical issues of how to reduce the amount of public money spent on compensating housing tenants for repairs that are not done. Of course far more goes to their lawyers - £3,000 of compensation could mean a £15,000 pay out to the law firm. All that money ultameltely comes out of the repairs budget - in turn making it harder for neighbours to get their homes fixed. I wanted to introduce the idea that this can be a considered a problem of trust and trust is often a problem of communication. Lawyers thrive where trust does not, so how can social landlords begin to become part of networks of trust in the neighbourhoods they serve.

1. Birmingham
National Housing & Disrepair Forum
November 17th 2008
Talk is cheap - so
use it more.
Trust, social capital, social media,
and housing repairs.
Nick Booth
0777 9095692 nick.booth@podnosh.com
Monday, 17 November 2008

2. Share some ideas and examples
Send you off to expand on them
Share what you’ve done.
Monday, 17 November 2008

3. Monday, 17 November 2008

4. Monday, 17 November 2008

5. 17.8
active users of the social web in the
million
UK
source Universal McCann, April 2008
Monday, 17 November 2008

6. 4.5m Blog
5.7m Upload video
8.7m Share Photos
6.7m Subscribe to RSS feeds
7.5m Listen to podcasts
10.7m Belong to a social network
source Universal McCann, April 2008
Monday, 17 November 2008

7. Create
Publish
Re-work
Map
Link
Organise
Collaborate
Campaign
Tell Stories…..
Monday, 17 November 2008

8. Create
Publish
Re-work
Map
Link
Organise
Collaborate
Campaign
Tell Stories…..
“Talk”
Monday, 17 November 2008

9. Examples
Birmingham Bloggers meets
Fixmystreet
Innovation Exchange
Show us a better way
Monday, 17 November 2008

10. http://www.flickr.com/photos/joi/2941559903/
Social media is about net works of
trust
Monday, 17 November 2008

11. 3 Blindingly Obvious things about
Net works of trust
1 Net works of trust form bet ween people.
2 Normally small numbers of people
3 It takes time to form trust
Monday, 17 November 2008

12. Some more
1 Organisations are rubbish at it
2 Key people transfer trust from one
net work to another
3 Net works of Trust thrive on talk,
storytelling and gossip
Monday, 17 November 2008

13. Even more
1 Generosity and openness are key qualities
for success in such net works.
2 They store knowledge and move it around
very quickly
3 They organise and collaborate informally
and very effectively.
Monday, 17 November 2008

14. and the last few
1 They remember
2 They have collective muscles and flex them
to punish those who can’t be trusted
3 They support and fight for those who can
be trusted.
Monday, 17 November 2008

15. Lawyers Thrive
Where Trust
Does Not
Monday, 17 November 2008

16. Housing repair
litigation is a
Communications
problem
Monday, 17 November 2008

17. The aim is to build
net works of trust
that are on your side
Monday, 17 November 2008

18. The Work
Bit
1 2
What are we already What should we start
doing to strengthen doing to strengthen
trust? trust?
3
What should we stop
doing to strengthen
trust?
Monday, 17 November 2008

19. copyright Nick Booth
Organisations are no longer closed safe places. Once you
accept that the social web leaves you exposed you may as well
get good at joining the conversation.
Monday, 17 November 2008

20. Birmingham
November 17th
2008
Talk is cheap - so
use it more.
Trust, social capital, social media,
and housing repairs.
Nick Booth
0777 9095692 nick.booth@podnosh.com
Monday, 17 November 2008