1. OPD DESIGN
AND
PROCESS
Submitted by:
Dr. Poonamjot Kaur Sidhu
14174

2. INTRODUCTION
•
• A hospital department where patients receive
diagnosis and/or treatment but do not stay
overnight

3. INTRODUCTION
• It is that part of any hospital which forms the
mirror, to its capabilities and core concepts ,to
patients who come into the hospital for the first
time.
• It is the first place where the patients encounter
and interact with the hospital on one and one
basis.
• Hence it is very important to build the outpatient
department so as to be as efficient as possible
and strive it to reach excellence.

5. ORGANISATION OF OPD
LAYOUT AND ADMINISTRATION
PHYSICAL FACILITY AREA
OPD
PATIENT CARE PUBLIC RELATION

6. PHYSICAL FACILITIES
Clinical area
Auxiliary area
Administrative area
Ancillary area
Circulation area
Public areas

7. ADMINISTRATIVE AREA
• Back office
• Record room
• Department inventory
• Staff lounges
• Security room
• House keeping

8. Staff
Support Clinical
and care facilities
PATIENT
CARE
Diagnostic
Ambience
facilities
Comfort

9. POLICY AND
GUIDELINES
MONITORING QUALITY OF
AND EVALUATION CARE
APPONTMENT MANAGERIAL UTILIZATION OF
SYSTEM CONSIDERATIONS RESOURCES
PUBLIC OVER
RELATION CROWDING
SIGNAGE /
INFORMATION

10. CERTAIN CONSIDERATIONS
• Entrance
• Windows
• Chairs
• Ambience
• Power back up
• Cleanliness and infection control
• Conduct of staff

11. OPD PROCESS

12. REQUIREMENTS
Framework of the process
Staff
Patient awareness
Physical requirements
IT support
Regular monitoring
Evaluation and changes
Trouble shooters