2. ISO is the International Organization
for Standardization. It has a membership
of 158 national standards institutes from
countries large and small, industrialized
and developing, in all regions of the
world, ISO develops voluntary technical
standards which add value to all types
of business operations.
ISO’s portfolio of more than 17800
standards and related documents
addresses all three dimensions of
sustainable development : economic,
environmental and social.
3. ISO develops only those standards that
are required by the market. This work is
carried out by experts coming from the
industrial, technical and business sectors
which have asked for the standard,
and which subsequently put them to use.
The ISO 9000 family of international
quality management standards and
guidelines has earned a global reputation
as a basis for establishing effective and
efficient quality management systems.
4. The ISO 9000 standard provides the
fundamentals and vocabulary used in
the entire ISO 9000 family of standards.
It sets the stage for understanding the
basic elements of quality management
as described in the ISO standards. ISO
9000 introduces users to the eight Quality
Management Principles as well as the
use of the process approach to achieve
continual improvement.
5.
6. There are five sections in the standard
that specify activities that need to be
considered when you implement your
system :
5. Overall requirements for the quality
management system and documentation
2. Management responsibility, focus, policy,
planning and objectives
3. Resource management and allocation
4. Product realization and process
management
5. Measurement, monitoring, analysis and
improvement.
The accompanying diagram depicts
the relationships of the standards in the
ISO 9000 family and where they may be
applied when implementing your quality
management system.