4. NASA is awesome
Q: So, why can’t we do it just as well?
A: Organizational purpose and culture.
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5. Organizations are Fractured
Technical ops is abstracted from business ops.
As a result,
business ops is abstracted from technical ops.
Start-ups don’t have this issue.
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7. Organizations are Agile
The “mission” of a technical operations group
changes from day to day (or week to week)
not only logistically,
but also strategically
Adaptive tactics are hard to understand and control.
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8. Who cares?
This is probably the best question of all.
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9. We the Agile
Fear process that we don’t own.
Fear integrating into the processes of others.
Look down on those that are not Agile.
Hey asshole: your ruining your business.
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10. Bad words.
Six Sigma
ITILv3
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12. Bad ideas?
Six Sigma
Continuous efforts to achieve stable and predictable process results (i.e.,
reduce process variation) are of vital importance to business success.
Manufacturing and business processes have characteristics that can be
measured, analyzed, improved and controlled.
Achieving sustained quality improvement requires commitment from the entire
organization, particularly from top-level management
ITILv3
a set of best-practices for IT service management (ITSM) that focuses on
aligning IT services with the needs of the business.
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13. Bad ideas?
Obviously not.
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14. Monitoring taught us...
Process is something that connects business with IT.
It’s a love fest.
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15. Why it is so good.
Technologists rock.
We can answer questions of extreme magnitude.
Faster than ever before.
We’re fucking superheroes.
We’re also shitty at asking good questions.
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16. Why else is it good?
Understanding your business and its direction is hard.
Suits happen to be full of both awesome questions
and lots and lots of data.
They also tend to make good sense of technical data.
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20. But wait!
you are most likely lying to yourself.
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21. Numbers: how they work.
Think of a car’s speedometer.
it shows you how fast you are going (sorta)
at the moment you read it (almost)
the only reason this is acceptable is:
you have a rudimentary understanding of physics,
you are in the car, and
your body is exceptionally good
at detecting acceleration.
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22. Computers are different.
computers are fast: billions of instructions per second.
you aren’t inside the computer.
most “users” somehow forget rudimentary physics.
interfaces and visual representations mislead you.
a speedometer (or familiar readout) leads you to
a false confidence in system stability between samples.
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23. Write IOPS
Simple, relatively stable, easy to trend...
and wrong.
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24. Zooming in shows insight.
It is not as smooth as we thought.
Good to know.
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25. Dishonesty Revealed.
This is “inside” a 5 minute sample.
Note: we’re still sampling; now at 0.5 Hz.
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30. You’ve Been Deceived.
1. Denial and Isolation
2. Anger
3. Bargaining
4. Depression
5. Acceptance
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31. You’ve Been Deceived.
let’s just skip this one, okay?
1. Denial and Isolation
2. Anger
3. Bargaining
4. Depression
5. Acceptance
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32. You’ve Been Deceived.
let’s just skip this one, okay?
1. Denial and Isolation
If you’re not angry, get angry:
2. Anger it’s the next step in healing
3. Bargaining
4. Depression
5. Acceptance
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33. You’ve Been Deceived.
let’s just skip this one, okay?
1. Denial and Isolation
If you’re not angry, get angry:
2. Anger it’s the next step in healing
3. Bargaining
This is where it gets interesting.
4. Depression
5. Acceptance
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34. Depression
http://en.wikipedia.org/wiki/List_of_countries_by_beer_consumption_per_capita
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35. Depression
Tell me how it feels to be #13?
http://en.wikipedia.org/wiki/List_of_countries_by_beer_consumption_per_capita
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36. Depression
Tell me how it feels to be #13? Pathetic.
http://en.wikipedia.org/wiki/List_of_countries_by_beer_consumption_per_capita
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37. Thanks and Homework.
I travel a lot...
I know now that I’m very lucky to live in Maryland.
Write your local government asking for more sane
alcohol distribution regulation in your state.
And, please do your part to bring our great country into
the top 10 per capita beer consuming nations.
Thursday, October 13, 11
