1. PRESENTED BY-
Pradeep $ingha

2. Need for Training
The dynamic nature of the software and IT industry requires its workforce to
upgrade frequently in technology and skills. Companies were focusing on
continuous training and development of their employees, which also helped in
the reduction of attrition rate.
At Infosys, every new recruit underwent approximately three months of
training before they were made billable to clients.

3. Achivements of Infosys training and development program
The American Society for Training and Development (ASTD) rated Infosys as the
world’s best in employee training and development and conferred Excellence in
Practice Award continuously for three consecutive years 2002, 2003 and 2004. The
award was conferred for its Global Business Foundation School. It was a program for
all fresh engineering entrants to Infosys to equip them for the challenging software
career ahead of them. The program ran around the year and was implemented over
several global centers across the organization.
The Global Business Foundation School comprised of generic conceptual courses,
platform specific courses, mini projects for application, and an end term project tailored
from real life projects. In addition to technical courses, fresh entrants were also
exposed to courses on communication skills, interpersonal skills, customer interaction
etiquettes, management development, and quality systems.
In 2005 Infosys established “Infosys U”, one of the largest corporate training centers in
the world.

4. INFRASTRUCTURE
The “Global Education Center “ was set up in 2005. It was one of the biggest
corporate training centers in the world. The Global Education Center would run
a 14.5 week residential program, which would impart generic and work specific
training in technology areas, along with soft skills and leadership programs to
freshers.
 2,350 rooms spread across the campus
 58 training rooms
 183 faculty rooms
 state-of-the-art library
 cyber cafe
 food court, employee
care centre, theatre, and education research
block, beside the trainee hostel
The center had the capacity to train around 15,000 freshers in one year. The
library had an online database of Infosys case studies to help the recruits.
Mysore campus is the world’s biggest training centre.

5. Training and development department
Teams:-
 Corporate training team
 Organisational development team
 Corporate training team caters to band B only-process executive
& senior process executive
 OD team caters to band C and above
 Total number of people in T&D dept-30
 Training department is divided across 5 verticals
 1-communication service providers.
 2-banking and capital market.
 3-manufacturing vertical
 4-insurance and health care
 5-emerging markets

7. TRAINING METHODS
 Conference
 Lecture
 Seminar
 Demonstration
 Panel
 Role Playing
 Case Studies
 Simulations
 Self-Discovery
 Movies/Videos/Computer based Trainings
 Mentoring
 On the job training

8. VARIOUS METHODS FOR TRAINING OF INFOSYS PEOPLE
 Perform skits
 What-if scenario
 Practice smiling in front of mirror
At the end of the training program, the fresher's had to pass two
comprehensive exams before proceeding further. About 1% to 2% fail
in the exams.
The Generic Training Course has been revised so as to reduce the
stress on trainees. Now it has been taken care of that there will be
only 1 exam per week.
The training is now divided into 3 stages and the new update is that
there are some differences for CS/IT and non-CS/IT people.

9. For non-CS/IT Graduates:
The first stage or the basic level of generic which contains PF,PT(C-
Language) and RDBMS. The result is combined for PF,PT i.e it contains
40% of PF,30% of PT and 30% for PT project. RDBMS has a separate test.
In case they don’t clear any of the tests(PF,PT combined and RDBMS
tests) either in test or re-test, they need to take an Integrated test. In case
the trainee does not clear the Integrated test ,the trainee is sent back
home to prepare for about 20 days paid leave is under LOP (Loss of Pay).
That is, you will lose your salary for those 20 days.
When you come back, you have to reappear for these exams and if you fail
for the second time, then you will be asked to leave the company.

10. In case of a CS/IT Graduate:
The trainee will have a super fast basic generic course called as Bridge
Course, the result of which will not affect the training of the CS/IT
gradates. After this, the trainee enters the Advanced generic course
similar to non-CS/IT graduates, but the difference here is that the exit
procedures are applicable for the trainee here in case of CS/IT
graduates. They need to clear that compare. There is a retest for that
also.
After this they enter the stream training. Java and Open System streams
are getting re-structured whereas Dot net and Mainframes are being re-
defined

11. Types of training is divided into two parts:-
 For band B
 For band C and above .
For a period of 2-3 yrs with the company these
employees have to go through certain number of training.

12. For band “B”
 Induction
 Voice and accent training
 Process training
 6 months training process
 recruits in band B have to go through the following training programs
during a period of 2-3 yrs…
1. Quality training-six sigma certifications
2. Competency based training:-
1)Soft skills training:- communication, presentation, cultural
sensitivity, client interface training. MIND-mentoring, innovating,
negotiating, developing. It is for self-awareness and self evaluation, mainly
focuses on EQ. Transactional analysis-for understanding their own
personality.
3. Technical training:-
e-mail etiquettes.
excel training.
presentation skills.

13. For band “C”
 Induction-1day, joining formalities
 Buddy program-one month
-it is basically an assistance provided by a peer employee which helps the new
recruit understand the process, understand dynamics of the client, client
requirement, culture, values.
 recruits in band C and above have to go through the following training programs
during a period of 2-3 yrs…
1. Operations management:-
 Deal with operations complexity
 Focus on interpersonal evaluation
 Conflict management
 Confidence management

14. Continued……
Operations management:-
 Deal with operations complexity
 Focus on interpersonal evaluation
 Conflict management
 Confidence management
Quality training:-
 six sigma:-green belt-black belt.
Middle Management Leadership Program (MMLP):-
 For band C employees-team leads
 It harnesses their leadership qualities, available for high performers.

15. DEVELOPEMENT
Career pathing:-
 Chalk out career path for all
 Should have completed 18 months in Infosys.
 Provided by career counselor.
Higher education:-
MBA
50% of the fees is reimbursed.

16. Evaluation of training program
 Performance Development Plan:-
A sheet which the employee and manager has to fill where both of them have to
provide information which all areas the employee has improved in.
 Projects:-
Small term projects like on Six Sigma, where at the end of it the employee has to
give presentations to the training team.
 Questionnaire:-
Feed back from the employees on the quality and content of training
Analysis is done on it and than it is scaled.

17. pradeepsingha99@gmail.com