The document discusses the costs and risks of implementing an ERP system. It notes that ROI analysis has become important for justifying the significant investment required for an ERP implementation. While ROI models often only consider quantifiable benefits, a complete analysis also accounts for intangible benefits like new business opportunities and improved relationships. The document also outlines some of the key risks of an ERP implementation, noting that people issues tend to be the greatest risk factor for failure.

1. Costs of Implementing a New ERP