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Submitted By
Pratibha Trivedi
Why People-CMM ???
• With the help of the
Capability Maturity
Model for Software,
many organizations have
made improvements in
their software processes
and practices. These
improvements have
resulted in improved
productivity, quality, and
time to market.
Why PCMM
• Compete with lower priced talent in
other countries
• Satisfy the exponential explosion in
the amount and complexity of
software required by most current
and future products
• Increase the quality and reliability of
software systems to levels achieved
by hardware, especially in life- and
business-critical applications
Improving process capability benefits
High
Maturity
Capability
Organization-wide
Outcomes
Technology
Deployment
Improved
Enterprise
Risk
Management
Leaner Ops
Culture based on
trust and facts
Speed
Improved
Compliance
Agility
Improved
margin
This set of complex interactions is measurable!
The Five Capability Levels
Level 1
Initial
Inconsistent
management
Level 2
Managed
Work unit
management
Level 3
Defined
Business line
management
Level 4
Predictable
Capability
management
Level 5
Innovating
Change
management
Capability Maturity
Model:
A Framework for
Measuring
Organizational
Capability
Maturity Level Focus Process Areas
5. Optimizing Continuously improve and align personal
work group and organizational capability
Continuously Workforce Innovation
Organizational Performance Alignment
Continuous Capability Improvement
4. Predictable Empower and integrate workforce
competencies and manage performance
quantitatively
Mentoring
Organizational Capability Management
Quantitative Performance Management
Competency Based Assets
Empowered Workgroups
Competency Integration
3. Defined Develop workforce competencies and
workgroups, and align with business
strategy and objectives
Participatory Culture
Workgroup Development
Competency-Based Practices
Career Development
Competency Development
Workforce Planning
Competency Analysis
2. Managed Managers take responsibility for
managing and developing their people
• Compensation
Training and Development
Performance Management
Work Environment
Communication Coordination
Staffing
1. Initial
How the MM’s Works-General
Level 5
Innovating
Implement continual
proactive improvements to
achieve business targets
Capable processes
Perpetual innovation
Change management
Level 4
Predictable
Manage process and results
quantitatively and exploit
benefits of standardization
Predictable results
Reuse/knowledge mgt.
Reduced variation
Level 3
Standardized
Develop standard
processes, measures, and
training for product & service
offerings
Productivity growth
Effective automation
Economies of scale
Level 2
Managed
Build disciplined work unit
management to stabilize work
and control commitments
Reduced rework
Repeatable practices
Satisfied schedules
Level 1
Initial
Motivate people to overcome
problems and just “get the
job done”
Mistakes, bottlenecks
Ad hoc methods
Hero worship
8
How the MM’s Work-Measurement
Level 5
Innovating
Implement continual
proactive improvements to
achieve business targets
Deep/unique process
insight supported by
numbers/analytics
Level 4
Predictable
Manage process and results
quantitatively and exploit
benefits of standardization
Manage by the
numbers/analytics
Level 3
Standardized
Develop standard
processes, measures, and
training for product & service
offerings
Process and data
standards
Aggregation possible
Level 2
Managed
Build disciplined work unit
management to stabilize work
and control commitments
Work group/project
quality
Aggregation
difficult/costly
Level 1
Initial
Motivate people to overcome
problems and just “get the
job done”
Ad hoc methods
No data standards
No aggregation
• Data collection of
this project is
done in a
Manufacturing
company .
• Detail of company
and research will
be presented
subsequently
ASHAPURA GARMENTS
Profile of Ashapura Garments Limited
• Ashapura Garments was founded in year 1970 by Mr. Sandeep Vedant;
Today Winstone jeans has its presence across in India and over 10
countries with four more brands that echo new ensemble in fashion for
men and women. Mr. Sandeep Vedant have left no stone unturned to
make Winstone Jeans largest selling brand in the country.
• Vision
 To set benchmarks in the world of denims in terms of quality, technology, trust and
name.
 To associate the name of Ashapura Garments with business partners who aspire for long
term business relation
 And have a definite dream of scaling new heights in the world of high quality fashion
System Beyond The Limit
Latest Technology used by Ashapura Garment Ltd
Research Design
Sample Design
Data Collection Tool
Maturity Levels Process Categories
Themes
1:Developing
Capabilities
2:Building Teams
and Culture
3:Motivating and
managing
performance
4:Shaping the
workforce
5:Optimizing
Coaching
Personal Competency
Development
Continuous Workforce Innovation
4:Managed Mentoring Team Building
Organizational
Performance Alignment
Team-Based Practices
Organizational
Competency
Management
3:Defined
Competency Development
Knowledge and Skills
Analysis
Participatory Culture
Competency-Based
Practices
Career Development
Workforce Planning
2:Repeatable
Training
Communication
Communication
Compensation
Performance Management
Work Environment
Staffing
1:Initial
Interview Approach
Ms. Rajani Shetty, Vice president, Ashapura
Garmenst Ltd.
“Implementation of level 5 has already started which we will be
able to as soon we start operating in Mundra SEZ (New
Production Unit), where we have totally integrated system,
helping in customization of production”.
Findings
• Characterize the maturity of their
workforce practices
• Guide a program of continuous
workforce development
• Set priorities for immediate actions
• Integrate workforce development
with process improvement
•It is a discipline that let empowered
individual speak up and heard.
•Organization experiencing difficulties
with change management and
organization transformation must
attempt the People CMM before
attempting any other model.
•Unlike SW-CMM is only those individual
who work for software development
process in the change initiative, or the
International Organization for
Standardization (ISO) that includes on
those organization which are
responsible for establishment of a
Quality Management System (QMS).
•organizational workforce – starting
from janitor up to the CEO.
•Organizations which deal with terminal jobs
for their businesses cannot and will not be
able to find People CMM useful.
•These are organization which lives by
percept: “this is the way it has been done
number of years in past and this is the same
way it is going to be done now and in future.
•PCMM also has little applicability to
organizations that are either complacent by
virtue of being too unmanageable or have a
hard time dealing with empowering
individuals
Books:
Competing on Analytics-HBS Press
Hard Facts, Dangerous Half-Truths and Total Nonsense-HBS Press
Your Gut is Still Not Smarter Than Your Head-Wiley
CFO Insights: Delivering High Performance-Wiley
Business Journals and Reports:
Harvard Business Review, “Managing Human Sigma” and 2005; “Toward a Theory
of High Performance, 2005
PWC CEO Complexity Study, 2006
PWC and UK Institute of Internal Auditors, 2007
Accenture Outlook, 2003-2007
Bain, Annual “Management Tools Survey”, 2007
IBM CEO Expanding the Innovation Horizon, 2006
Business Week 2007 Advertising citing “The New Risk Environment”, Conference
Board Study on Enterprise Risk Management, 2007
Experts: Dr. Bill Curtis (Process) and Dr. Robert Charette (Enterprise Risk Management)
Bio’s available on www.capabilitymeasurement.com

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Improve Workforce Through People CMM

  • 2. Why People-CMM ??? • With the help of the Capability Maturity Model for Software, many organizations have made improvements in their software processes and practices. These improvements have resulted in improved productivity, quality, and time to market.
  • 3. Why PCMM • Compete with lower priced talent in other countries • Satisfy the exponential explosion in the amount and complexity of software required by most current and future products • Increase the quality and reliability of software systems to levels achieved by hardware, especially in life- and business-critical applications
  • 4. Improving process capability benefits High Maturity Capability Organization-wide Outcomes Technology Deployment Improved Enterprise Risk Management Leaner Ops Culture based on trust and facts Speed Improved Compliance Agility Improved margin This set of complex interactions is measurable!
  • 5. The Five Capability Levels Level 1 Initial Inconsistent management Level 2 Managed Work unit management Level 3 Defined Business line management Level 4 Predictable Capability management Level 5 Innovating Change management Capability Maturity Model: A Framework for Measuring Organizational Capability
  • 6. Maturity Level Focus Process Areas 5. Optimizing Continuously improve and align personal work group and organizational capability Continuously Workforce Innovation Organizational Performance Alignment Continuous Capability Improvement 4. Predictable Empower and integrate workforce competencies and manage performance quantitatively Mentoring Organizational Capability Management Quantitative Performance Management Competency Based Assets Empowered Workgroups Competency Integration 3. Defined Develop workforce competencies and workgroups, and align with business strategy and objectives Participatory Culture Workgroup Development Competency-Based Practices Career Development Competency Development Workforce Planning Competency Analysis 2. Managed Managers take responsibility for managing and developing their people • Compensation Training and Development Performance Management Work Environment Communication Coordination Staffing 1. Initial
  • 7. How the MM’s Works-General Level 5 Innovating Implement continual proactive improvements to achieve business targets Capable processes Perpetual innovation Change management Level 4 Predictable Manage process and results quantitatively and exploit benefits of standardization Predictable results Reuse/knowledge mgt. Reduced variation Level 3 Standardized Develop standard processes, measures, and training for product & service offerings Productivity growth Effective automation Economies of scale Level 2 Managed Build disciplined work unit management to stabilize work and control commitments Reduced rework Repeatable practices Satisfied schedules Level 1 Initial Motivate people to overcome problems and just “get the job done” Mistakes, bottlenecks Ad hoc methods Hero worship
  • 8. 8 How the MM’s Work-Measurement Level 5 Innovating Implement continual proactive improvements to achieve business targets Deep/unique process insight supported by numbers/analytics Level 4 Predictable Manage process and results quantitatively and exploit benefits of standardization Manage by the numbers/analytics Level 3 Standardized Develop standard processes, measures, and training for product & service offerings Process and data standards Aggregation possible Level 2 Managed Build disciplined work unit management to stabilize work and control commitments Work group/project quality Aggregation difficult/costly Level 1 Initial Motivate people to overcome problems and just “get the job done” Ad hoc methods No data standards No aggregation
  • 9. • Data collection of this project is done in a Manufacturing company . • Detail of company and research will be presented subsequently
  • 11. Profile of Ashapura Garments Limited • Ashapura Garments was founded in year 1970 by Mr. Sandeep Vedant; Today Winstone jeans has its presence across in India and over 10 countries with four more brands that echo new ensemble in fashion for men and women. Mr. Sandeep Vedant have left no stone unturned to make Winstone Jeans largest selling brand in the country. • Vision  To set benchmarks in the world of denims in terms of quality, technology, trust and name.  To associate the name of Ashapura Garments with business partners who aspire for long term business relation  And have a definite dream of scaling new heights in the world of high quality fashion
  • 12.
  • 13. System Beyond The Limit Latest Technology used by Ashapura Garment Ltd
  • 14.
  • 15.
  • 17. Maturity Levels Process Categories Themes 1:Developing Capabilities 2:Building Teams and Culture 3:Motivating and managing performance 4:Shaping the workforce 5:Optimizing Coaching Personal Competency Development Continuous Workforce Innovation 4:Managed Mentoring Team Building Organizational Performance Alignment Team-Based Practices Organizational Competency Management 3:Defined Competency Development Knowledge and Skills Analysis Participatory Culture Competency-Based Practices Career Development Workforce Planning 2:Repeatable Training Communication Communication Compensation Performance Management Work Environment Staffing 1:Initial
  • 18. Interview Approach Ms. Rajani Shetty, Vice president, Ashapura Garmenst Ltd. “Implementation of level 5 has already started which we will be able to as soon we start operating in Mundra SEZ (New Production Unit), where we have totally integrated system, helping in customization of production”.
  • 19. Findings • Characterize the maturity of their workforce practices • Guide a program of continuous workforce development • Set priorities for immediate actions • Integrate workforce development with process improvement
  • 20. •It is a discipline that let empowered individual speak up and heard. •Organization experiencing difficulties with change management and organization transformation must attempt the People CMM before attempting any other model. •Unlike SW-CMM is only those individual who work for software development process in the change initiative, or the International Organization for Standardization (ISO) that includes on those organization which are responsible for establishment of a Quality Management System (QMS). •organizational workforce – starting from janitor up to the CEO. •Organizations which deal with terminal jobs for their businesses cannot and will not be able to find People CMM useful. •These are organization which lives by percept: “this is the way it has been done number of years in past and this is the same way it is going to be done now and in future. •PCMM also has little applicability to organizations that are either complacent by virtue of being too unmanageable or have a hard time dealing with empowering individuals
  • 21. Books: Competing on Analytics-HBS Press Hard Facts, Dangerous Half-Truths and Total Nonsense-HBS Press Your Gut is Still Not Smarter Than Your Head-Wiley CFO Insights: Delivering High Performance-Wiley Business Journals and Reports: Harvard Business Review, “Managing Human Sigma” and 2005; “Toward a Theory of High Performance, 2005 PWC CEO Complexity Study, 2006 PWC and UK Institute of Internal Auditors, 2007 Accenture Outlook, 2003-2007 Bain, Annual “Management Tools Survey”, 2007 IBM CEO Expanding the Innovation Horizon, 2006 Business Week 2007 Advertising citing “The New Risk Environment”, Conference Board Study on Enterprise Risk Management, 2007 Experts: Dr. Bill Curtis (Process) and Dr. Robert Charette (Enterprise Risk Management) Bio’s available on www.capabilitymeasurement.com