Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
KISS & keep your clients happy
1. KISS & keep your
clients happy
a quick guide to a good online presence
2. a quick word about me
✪ webdesigner
happily freelancing since 2000
✪ member of the WSG (web standards group)
✪ course leader & tutor:
‘design for the web - webstandards‘
adult course at Tower Hamlets College (Poplar)
3. now to you ~ curious...
who is online?
static website?
managed website?
illustration: Alessandro Gottardo // alessandrogottardo.com
everyone using social media?
any favourites?
Having fun? Seeing results?
7. What makes a good website?
✪ good content: informative ~ up to date & updated regularly
✪ ease of use: intuitive navigation ~ easy access to content
✪ inclusive design: accessible on range of device, to all users
✪ visual appeal: memorable presentation of brand
8. moo.com
started small with unique product
strong branding - cute & personal
professional service & communication
high quality product
promotion via online communities
UK based, online printing business
now, international success
9. moo.com
“ Print is simple and wonderful.
We love it.
We're a new kind of online printing business
MOO was born out of a love of beautiful, high-quality print.
[...]
We're only young, but when we grow up we want to be the
best printer on the internet.
15. moo.com
email from: Little MOO | Print Robot
Hello Prisca.
We've met before, I'm Little MOO, the piece of software that
manages your order with moo.com. I hope you've now received -
and are happy with your most recent purchase with us. If it hasn't
arrived yet please don't worry, you can check-up on your order
here: http://www.moo.com/account [...]
Thank you for your help, Little MOO
✪ using simple & personal tone, consistent with website copy
✪ fast and clear feedback on order, inc. direct links to relevant pages
✪ personification of automated reply / confirmation
20. KISS
✪ write for the web
✪ write often & regularly
✪ write for your audience
✪ start with a strong opening -
be direct & straight to the point
✪ short sentences & well structured text
Language
✪ write transcripts for audio & video content
illustration: One Little Bird // onelittlebird.redbubble.com
21. KISS
✪ embrace all individuals & their differences
✪ use images to support content
✪ keep it short, sweet & personal
✪ make it easy for people to contact you
✪ be prompt and polite in all your communication
Engage all visitors
✪ offer alternative content as needed
22. KISS
✪ present up to date content
using social media portals
Dynamic Content
✪ use commenting to engage
with your clients
✪ offer customer support via
various channels
✪ make use of multiple media
types to promote your message
✪ offer related & relevant content
23.
24. KISS
Keep it simple, stupid.
design principle
Keep it short & simple.
Keep it simple & straightforward.
KISS
25. #1 - free option / open source
Getting online. What are your options?
#2 - managed option / commercial
#3 - custom option / bespoke solution
26. What are your options? #1 free option / open source
✔ free to set up and use
✔ no domain name/hosting costs
✔ quick & easy
✗ limited/restricted upload
✗ limited styling
✗ advertising shown
➜ sites.google.com
➜ blogger.com
➜ wordpress.com
27. What are your options? #2 managed option / commercial
✔ custom functions available
✔ more control over design
✔ technical support included
✗ control limited by package
✗ reliant on available templates
✗ certain restrictions remain
➜ squarespace.com
➜ typepad.com
➜ wordpress.com
28. What are your options? #3 custom / bespoke solution
✔ complete control over design
✔ expert guidance
✔ tailored solution
✗ higher initial cost
✗ longer timescale
✗ finding the right designer
29. Briefing your webdesigner...
most understandable yet
dreaded question you can ask:
How much for a website?
most honest and correct yet
dreaded answer you will get: It depends...
???
?!?
30. What exactly are you looking for?
a modest hut? a majestic castle?
photo from morguefile.com / bob@infinitydoctors.com photo from morguefile.com / Kevin Connors
32. Questions you will be asked:
about you and your business:
how long? how big? how successful?
?
about your clients:
who? characteristics/personas?
?
about your budget:
how much? planned cost?
? £££
about your website:
existing site? if yes - what works? what doesn’t?
?
if no - main aim? who is the competition?
34. Design talk & why team work rocks.
✪ you & your designer/s are most creative
and productive as team.
✪ communication is key.
✪ give feedback promptly and clearly.
✪ constructive criticism is welcome
~ silence or dismissive comments are not.
✪ be clear in your direction and consider each other’s input.
✪ trust in each other’s expertise is the best
catapult for productive project progress.