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World's leading supplier of location and navigation products and services




                  Business Communication
              Training Assessment Report
                                      For
    World's leading supplier of location and
         navigation products and services




    "It's all to do with the training: you can do a lot if you're properly
                                    trained."
1                 - Elizabeth II, Queen of Great Britain
                                                              Company Confidential
World's leading supplier of location and navigation products and services

    Training Effectiveness Measurement

    Five levels of Jack Phillip's (JP) Framework


                           L5
                                  Return on Investment
                     L4
                    Business Results
             L3
                 Job Application
          L2
              Learning
     L1    Reaction and Planned Action


      Framework for reporting business results of
           learning in a structured manner

2
                                                            Company Confidential
World's leading supplier of location and navigation products and services

               Training Assessment Steps
       L1        JP Framework                        … A beginning
                                              Reaction and Planned Action
                 Participants                                 Intervention

       Client Senior Leadership &               Discussion and Customization of Training
               Projecting IT                                    Course


        Steps             Training Needs Assessment Process

                                                                                    Course
       Training                                                                  Customization
                                 Company              Training needs
     Requirement                                                                  to achieve
                                 overview              Assessment
    Identification                                                                 maximum
                                                                                   benefits
                                                          Projecting                Projecting
            Client                   Client
                                                              IT                        IT
                                                                       Client




3      Outcome                  Finalization of Training Calendar
                                                                        Company Confidential
World's leading supplier of location and navigation products and services

                Training Assessment Steps
     L2       JP Framework                  … Second Step
                                                  Learning
          Participants            Intervention               Measurements

    Group Leaders, Team     Business Communication
    Leaders, Supervisors           Workshop




                                                   Number of employees covered – 22




4
                                                              Company Confidential
World's leading supplier of location and navigation products and services
                                          Training Assessment

         L2          JP Framework                      … Second Step
                                                           Learning
                            Identified Improvement Areas

    Active              Being              Feedback        Professional              Willingness
    Listening           Assertive                          Awareness                 To learn

       • Take              • Maintain        • Practice     • Use email as              • Read
        notes               Good Eye          giving and     official                    English
        during              Contact           receiving      communication               newspaper
        meeting            • Thank            business       medium                      daily
       • Interact           the team          card          •Use signature              • Learn
        with the            for their        • Collect       as per company              one new
        speaker             efforts           examples       guidelines                  word
       • Clarify           • Plan             before                                     everyday
        with the            tasks with        giving                                    •Listen to
        speaker in          your              feedback                                   English
        case of             superiors        •Seek                                       TV
        doubt               in case it        feedback                                   programs
                            is not            from your                                 • Note
                            possible to       superiors                                  down Key
                            complete          proactivel                                 points
                            all the           y                                          during
                            jobs                                                         Meetings




5
                                                                          Company Confidential
World's leading supplier of location and navigation products and services
                               Training Assessment

     L2         JP Framework                … Second Step
                                         Training Feedback
       Topic Coverage
                                             Course Content

                                                       Summary


       Clarity of objectives




       Clarity of objectives

                                                     Course Content
                                                     Average Score
                                                          4.5/5
6
                                                            Company Confidential
World's leading supplier of location and navigation products and services
                              Training Assessment

     L2        JP Framework                 … Second Step
        Knowledge                                                  Query Resolution

                          Training Feedback
                              Trainer Feedback

                                     Summary
       Presentation




    Time Management                                                Examples Quality

                                      Trainer
                                     Average
                                       Score


7
                                        5/5
                                                            Company Confidential
World's leading supplier of location and navigation products and services

    Individual Training Assessment


                                       I would like to thank
                                         the trainers for
       I am very happy with this          training topics.
      course.. Would love to take      Everyone enjoyed the
    training from you both again &            training
     again. I feel will learn many
            things from you
                                                               Good, Excellent &
                                                                     Best

     Both trainers…are
    very very helpful. It                                  This course was very
    was clean, complete                                      useful for me to
        and concise                                        improve my Business
                                                              Communication



                               Participant feedback


8
                                                                 Company Confidential
World's leading supplier of location and navigation products and services

    Individual Training Assessment
     L2      JP Framework                   … Second Step
                                       Participant 1




                                     Participant 2




9
                                                              Company Confidential
World's leading supplier of location and navigation products and services

     Individual Training Assessment
     L2     JP Framework                   … Second Step
                                     Participant 3




                                   Participant 4




10
                                                             Company Confidential
World's leading supplier of location and navigation products and services
      Individual Training Assessment

     L2    JP Framework                   … Second Step
                                       Participant 5




                                     Participant 6




11
                                                             Company Confidential
World's leading supplier of location and navigation products and services
      Individual Training Assessment

     L2     JP Framework                   … Second Step
                                                                   Need Review as
                                     Participant 7                assessment scores
                                                                  are on higher side




                                    Participant 8




12
                                                             Company Confidential
World's leading supplier of location and navigation products and services

     Individual Training Assessment
     L2     JP Framework                   … Second Step
                                      Participant 9




                                    Participant 10




13
                                                             Company Confidential
World's leading supplier of location and navigation products and services
     Individual Training Assessment

     L2      JP Framework                    … Second Step
                                     Participant 11




                                     Participant 12




14
                                                             Company Confidential
World's leading supplier of location and navigation products and services
      Individual Training Assessment

     L2     JP Framework                   … Second Step
                                     Participant 13




                                    Participant 14




15
                                                             Company Confidential
World's leading supplier of location and navigation products and services
     Individual Training Assessment

     L2      JP Framework                   … Second Step
                                     Participant 15




                                     Participant 16




16
                                                             Company Confidential
World's leading supplier of location and navigation products and services
     Individual Training Assessment

     L2      JP Framework                   … Second Step
                                     Participant 17




                                    Participant 18




17
                                                             Company Confidential
World's leading supplier of location and navigation products and services
     Individual Training Assessment

     L2      JP Framework                   … Second Step
                                    Participant 19




                                     Participant 20




18
                                                             Company Confidential
World's leading supplier of location and navigation products and services

     Individual Training Assessment
     L2      JP Framework                   … Second Step
                                    Participant 21




                                   Participant 22




19
                                                             Company Confidential
World's leading supplier of location and navigation products and services

     Training Effectiveness Measurement

     L2        JP Framework                      … Second Step
                     Future Steps - Assessments                        Written
                                                                     Communication
                                                   Vocabulary
                                                                       Essay writing
                                 Speaking
                                                   Replacing           Email writing
           Reading
                                                   words with
                                 Tenses
                                                   new words
          News paper             exercises
          Editorial reading
                                 8 exercises
          and identify new
          words




                          Owners to track
                           the progress      Team Lead1 & Team Lead 2
20
                                                                Company Confidential
World's leading supplier of location and navigation products and services

     Training Effectiveness Measurement



     L2      JP Framework                    … Second Step
                                                            Learning
                        Continual Improvement Assessments – 2 months

                              Daily Usage Of Business Language

              Senior Management to nominate owners for monitoring the progress

      L3       JP Framework                    … Third Step
                                                         Job Application




21
                                                                 Company Confidential
World's leading supplier of location and navigation products and services




22
                                                             Company Confidential

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Case Study on Business Communication Training - by projectingIT

  • 1. World's leading supplier of location and navigation products and services Business Communication Training Assessment Report For World's leading supplier of location and navigation products and services "It's all to do with the training: you can do a lot if you're properly trained." 1 - Elizabeth II, Queen of Great Britain Company Confidential
  • 2. World's leading supplier of location and navigation products and services Training Effectiveness Measurement Five levels of Jack Phillip's (JP) Framework L5 Return on Investment L4 Business Results L3 Job Application L2 Learning L1 Reaction and Planned Action Framework for reporting business results of learning in a structured manner 2 Company Confidential
  • 3. World's leading supplier of location and navigation products and services Training Assessment Steps L1 JP Framework … A beginning Reaction and Planned Action Participants Intervention Client Senior Leadership & Discussion and Customization of Training Projecting IT Course Steps Training Needs Assessment Process Course Training Customization Company Training needs Requirement to achieve overview Assessment Identification maximum benefits Projecting Projecting Client Client IT IT Client 3 Outcome Finalization of Training Calendar Company Confidential
  • 4. World's leading supplier of location and navigation products and services Training Assessment Steps L2 JP Framework … Second Step Learning Participants Intervention Measurements Group Leaders, Team Business Communication Leaders, Supervisors Workshop Number of employees covered – 22 4 Company Confidential
  • 5. World's leading supplier of location and navigation products and services Training Assessment L2 JP Framework … Second Step Learning Identified Improvement Areas Active Being Feedback Professional Willingness Listening Assertive Awareness To learn • Take • Maintain • Practice • Use email as • Read notes Good Eye giving and official English during Contact receiving communication newspaper meeting • Thank business medium daily • Interact the team card •Use signature • Learn with the for their • Collect as per company one new speaker efforts examples guidelines word • Clarify • Plan before everyday with the tasks with giving •Listen to speaker in your feedback English case of superiors •Seek TV doubt in case it feedback programs is not from your • Note possible to superiors down Key complete proactivel points all the y during jobs Meetings 5 Company Confidential
  • 6. World's leading supplier of location and navigation products and services Training Assessment L2 JP Framework … Second Step Training Feedback Topic Coverage Course Content Summary Clarity of objectives Clarity of objectives Course Content Average Score 4.5/5 6 Company Confidential
  • 7. World's leading supplier of location and navigation products and services Training Assessment L2 JP Framework … Second Step Knowledge Query Resolution Training Feedback Trainer Feedback Summary Presentation Time Management Examples Quality Trainer Average Score 7 5/5 Company Confidential
  • 8. World's leading supplier of location and navigation products and services Individual Training Assessment I would like to thank the trainers for I am very happy with this training topics. course.. Would love to take Everyone enjoyed the training from you both again & training again. I feel will learn many things from you Good, Excellent & Best Both trainers…are very very helpful. It This course was very was clean, complete useful for me to and concise improve my Business Communication Participant feedback 8 Company Confidential
  • 9. World's leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 1 Participant 2 9 Company Confidential
  • 10. World's leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 3 Participant 4 10 Company Confidential
  • 11. World's leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 5 Participant 6 11 Company Confidential
  • 12. World's leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Need Review as Participant 7 assessment scores are on higher side Participant 8 12 Company Confidential
  • 13. World's leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 9 Participant 10 13 Company Confidential
  • 14. World's leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 11 Participant 12 14 Company Confidential
  • 15. World's leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 13 Participant 14 15 Company Confidential
  • 16. World's leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 15 Participant 16 16 Company Confidential
  • 17. World's leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 17 Participant 18 17 Company Confidential
  • 18. World's leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 19 Participant 20 18 Company Confidential
  • 19. World's leading supplier of location and navigation products and services Individual Training Assessment L2 JP Framework … Second Step Participant 21 Participant 22 19 Company Confidential
  • 20. World's leading supplier of location and navigation products and services Training Effectiveness Measurement L2 JP Framework … Second Step Future Steps - Assessments Written Communication Vocabulary Essay writing Speaking Replacing Email writing Reading words with Tenses new words News paper exercises Editorial reading 8 exercises and identify new words Owners to track the progress Team Lead1 & Team Lead 2 20 Company Confidential
  • 21. World's leading supplier of location and navigation products and services Training Effectiveness Measurement L2 JP Framework … Second Step Learning Continual Improvement Assessments – 2 months Daily Usage Of Business Language Senior Management to nominate owners for monitoring the progress L3 JP Framework … Third Step Job Application 21 Company Confidential
  • 22. World's leading supplier of location and navigation products and services 22 Company Confidential