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Quality Through Six Sigma…
                                                         Target Audience
                        Data
                      Analysis
                      Training                                     Senior
                                                                  Manager
                                                                     +

Innovation &        Six Sigma            Six Sigma            Project Manager
 Operational        Consulting           Trainings –              Program
  Excellence                            Yellow, Gree          Manager, Account
                        &                                         Manager
 through Six                              n & Black
    Sigma             Training               Belt                     +




                                                            Team Members, Team
                       LEAN                                  Leaders and Support
                      Training                                    Function




“projectingIT” specializes in Six Sigma Consulting & Training through certifications and
  hands on experience that we can bring in the best practices to your Organization to
                             achieve Operational Excellence!
                                                                                           1
Quality Through Six Sigma…
Six Sigma from projectingIT:

A Business Management Strategy seeks to improve the quality of process outputs by
identifying and removing the causes of defects and minimize variations in business
processes.

It uses a set of quality management methods, including statistical methods, and
creates a special infrastructure of people within the organization (Black Belts, Green
Belts, Yellow Belts) who are experts to carry out Quality Projects.

Each Six Sigma project adheres to a defined sequence of process steps with
measurable targets - Cost Reduction, Productivity Improvement, Process
Automation, Process Simplification resulting in increased profit margins.

ProjectingIT offers Training Programs to Corporates leading to Lean and Six Sigma
Certifications which is a confirmation of an individual's capabilities with respect to
specific competencies in process improvement. We conduct Yellow Belt, Green
Belt & Black Belt trainings in Lean Six Sigma.

ProjectingIT’s Six Sigma Consultants got extensive training & consulting
experience, has implemented Quality Projects to improve productivity, Customer
Satisfaction and Inventory Control in the Manufacturing, Telecom & IT sectors.



                                                                                    2
Quality Through Six Sigma…
LEAN Six Sigma Benefits:

Organisations that implement Lean Six Sigma achieves significant benefits
that contribute to competitive advantage and to changing the culture in an
organisation from reactive problem solving to proactive problem prevention.
Specifically the proven benefits include:

For the Organisation:

     Bottom line cost savings (5%-20% of turnover per annum)
     Improved quality of product or service as perceived by the customer (internal
      and external customers)
     Reduction in process cycle times
     Development of staff skills
     Common language throughout the organisation
     World class standard

For the Employee:

     Improved knowledge and skills
     Ability to use a wide range of tools and techniques
     A status that is recognised world wide


                                                                                 3
Quality Through Six Sigma…
LEAN Six Sigma Trainings:
 Course Name                                    Overview
                    Strategic planning is achieved through efficient Data Analysis. It
                    is the process of systematically applying statistical and/or logical
                    techniques to describe and illustrate, condense and recap, and
Data Analysis       evaluate data for effective business decision making. Performing
                    data analysis by understanding correlation of factors involved,
                    perform hypothesis testing and using statistical tools isolate
                    specific inputs that have significant impact to business.
                    Orientation program for all the employees to provide the quality
Six Sigma –         and process focus through LEAN/Six Sigma that are essential to
Yellow Belt         practice in the day to day work. More the process
                    standardization, lesser the opportunities for errors.
                    Introduction to powerful set of problem solving tools and
Six Sigma –         techniques to address complex issues anywhere. Six Sigma
Green Belt          methodology emphasized team based creativity, analytical
                    thinking and data driven decision making.
Six Sigma – Black   Advanced level of the Six Sigma training with extensive usage of
Belt                statistical tools and techniques for complex problem solving.
                    Focuses primarily on how to maximize customer value while
                    eliminating waste. Goal is to provide perfect value to the
LEAN Techniques
                    customer through a perfect value creation process that has zero
                    defects using some of the proven LEAN tools and techniques.

                                                                                           4
Quality Through Six Sigma…
LEAN Six Sigma Consulting:
ProjectingIT offers Consulting Services by deploying their Six Sigma
Certified Consultants to work closely with your Executives to help drive the
Six Sigma Initiative in your Organization

Consulting                                 Overview
  Areas
              Having rich experience and solid track record in executing Successful
              Programs, our Consultants will work with you to identify process
Value
              improvement areas and take up opportunities to run as Programs
Innovation    using Six Sigma Tools and Techniques that shall bring in Productivity
              Advantage, Cost Reduction.
              Relatively small improvements in the business processes can make an
              Organization to stay ahead in the competition. It is important for the
              Organization to understand the process areas that really matter to
Operational   bring in developments. Organizations that combine the right
              operating model with superior execution emerge as winners during
Excellence    the good and bad times. We bring in the Industry Best Practices like
              LEAN Six Sigma methodologies like Value Stream Mapping, Waste
              Elimination, Just In Time, Kaizen to understand the current
              capabilities and pain areas in the key processes and take targets for
              improvement that results in a positive business outcome.


                                                                                  5
Quality Through Six Sigma…
Our Approach:
Along with Trainings, ProjectingIT Consultants also mentor Quality Projects
and ensure end to end implementation. With our systematic approach, you
will be able to witness immediate business outcomes.

          1. Perform Data Analysis

          2. Define the Goals & Establish baseline through
          Assessment

          3. LEAN Six Sigma Workshop –Identification of
          wastes & Productivity opportunities in the existing
          process

          4. Pilot Project Selection & Execution


          5. All Employee Orientation


          6. LEAN Six Sigma Implementation Rollout



                                                                        6
Lean Six Sigma Implementation…
   1                Perform Data Analysis                     … First Step
                        Steps                              Example
     Qualitative & Quantitative Data Analysis   Schedule Variance data for 6 months
1A                                              Win-loss ratio
                                                Profitability data
                                                 Employee Attrition data



                                                Histograms
1B Graphical Analysis                           Pareto 80-20 charts
                                                Control Charts



                                                t-Tests
1C   Statistical Significance tests             ANOVA
                                                Chi-square test
                                                Hypothesis testing
Lean Six Sigma Implementation…

   2    Define the Goals & Establish a Baseline                          … Second Step
                       Steps                                  Example
     Define Goals & Objectives of the Program     Improve profit margin by 20%
2A   with Management & Senior Leadership          Improve on-time delivery by 50%
     through Assessment                           Reduce inventory by 40%
                                                  Increase productivity 30%


                                                  Long Lead times
                                                  Process Bottlenecks
2B Identify obvious problems                      Excessive Inventory
                                                  Quality issues ( Internal & External)
                                                  High Costs (Labor + Overhead)

                                                  On-time Delivery to Customer %
2C   Establish Baselines                          Inventory on-hand
                                                  Amount spent on defect fixing
                                                  Profit margin %
Lean Six Sigma Implementation…
 3     LEAN Six Sigma Workshop for Key Personnel                               … Third Step
                     Steps                                       Example


     LEAN Six Sigma Workshop with Executives &       Finalize training contents
3A   Key Personnel                                   Finalize participants list
                                                     Finalize training schedule


                                            Six Sigma                          Lean

            Objective            Deliver value to customer          Deliver value to customer
            Theory               Reduce Variation                   Remove waste

            Focus                Problem focused                    Process flow focused
            Assumptions             A problem exists                Waste removal will
                                    Data is vital                     improve business
                                    Overall system                    performance
                                     improves if variations in       Many small

                                     all process inputs are           improvements are better
                                     reduced                          than system analysis
Lean Six Sigma Implementation…
 4      Pilot Project (Identify & Implement problem area)                         … Fourth Step

        Prioritize the problem area - by important product / product line / customer
                      Steps                                         Example
                                                      By Volume (QTY)
     Prioritize problem area by performing Pareto     By Sales Revenue
4A   Analysis                                         By Costs
                                                      By Customer
                                                       By Late Deliveries

                                                      Based on Pareto Analysis choose top 1
     Divide & Conquer (Identify the top 1 problem      item for study & implementation
4B   area)                                            Identify an Item with high probability of
                                                       success

                                                       Gather data and observe processes
                                                       Value stream mapping of current process
4C   Execute Pilot Project (problem area)
                                                       Interview Key people and Identify key
                                                        assumptions
                                                       Identify bottlenecks and wastes in process
                                                       Brainstorm with key personnel
                                                       Document long term and short term
                                                        improvements
                                                       Make Recommendations
                                                       Quantify Cost, Savings & Benefits
                                                       Implement recommended process
Lean Six Sigma Implementation…
   5   All Employee Orientation                                       … Fifth Step

                    Steps                            Example


5A Conduct All Employees Orientation    Finalize participants list
                                        Finalize training schedule
Lean Six Sigma Implementation…
  6    LEAN Six Sigma Implementation Rollout                                     … Sixth Step

                      Steps                                     Example

6A Establish Core Project Team                     Review Scope and objective for Validation
                                                   Select Team Member and team facilitator



                                                    Set Targets for Productivity Savings
                                                    Identify quick hits and high impact projects
                                                    Value stream mapping of current process
6B Implementation of all the Prioritized problem
   areas
                                                    Identify bottlenecks and wastes in process
                                                    Brainstorm with key personnel
                                                    Document long term and short term
                                                     improvements
                                                    Implementation of recommended processes
                                                    Perform Statistical Control Process
                                                    Document savings and monitor sustainability



                                                    Metrics Reporting
6C   Monitor Process Controls                       Learning and continuous Improvement
                                                    Internal audits for process compliance
Annexure – Training Program Details




                                      13
Yellow Belt…The first step towards quality
Program Overview:

Six Sigma Yellow Belt training renders introductory training in the fundamentals of Six Sigma. It
provides an overall insight to the techniques of Six Sigma, its metrics, and basic improvement
methodologies to better meet customer expectations and organization objectives.

Learning Objectives:

•   Understanding Quality & Defects
•   Value of Six Sigma
•   Voice of Customer & Critical to Quality
•   Understanding & developing SIPOC
•   Understanding Statistics and Process Improvement Tools

Duration:

Instructor Led Training – 1 day

Target Audience:

Team members, Team Leaders & Project Managers

Deliverables:

Training materials
Assignment and Exercises


                                                 Every Problem is an opportunity to excel…
                                                                                                    14
Green Belt…Make the difference
Program Overview:

Six Sigma Green Belt training provides better problem solving techniques through Six Sigma
principles and its mathematical models. It helps participants develop skill to narrow down
problems and identify root cause and apply learning to improve process capability.

Learning Objectives:

•   Understanding Six Sigma basics – Purpose, History & Methodology
•   Data collection method and collection plan
•   Measuring process capability and calculating performance
•   Cause and Effect Analysis, Ishikawa, Fishbone Diagram
•   Failure Mode and Effect Analysis (FMEA)
•   Calculating Quality level – Short Term & Long Term
•   Determining process control using Control charts

Duration:

Classroom Training – 4 days

Target Audience:

Team members, Team Leaders & Project Managers

Deliverables:

Training materials
Assignment and Exercises
                                                 Every Problem is an opportunity to excel…
                                                                                             15
Black Belt…Institutionalize
Program Overview:

Six Sigma Black Belt training provides thorough knowledge of Six Sigma philosophies and principles
including statistical tools, systems and techniques. Training provides complete understanding of Six
Sigma models – DMAIC, DMADV & DFSS and have knowledge of LEAN enterprise concepts that
participants can quickly identify non-value-added activities

Learning Objectives:

•   Measurement System Analysis
•   Detail discussion on Process Capability
•   Usage of Advanced Statistics measuring process capability
•   Hypothesis testing
•   Design of Experiment
•   Statistical Process Control

Duration:

Classroom Training – 6 days

Target Audience:

Project Leaders & Project Managers

Deliverables:

Training materials
Assignment and Exercises
                                                  Every Problem is an opportunity to excel…
                                                                                                   16
Lean Training…Eliminate Waste

Program Overview:

Focuses primarily on how to maximize customer value while eliminating waste. Goal is to provide
perfect value to the customer through a perfect value creation process that has zero defects using
some of the proven LEAN tools and techniques.

Learning Objectives:

•   Understanding LEAN philosophy
•   Identification of wastes through Value Stream Mapping technique
•   Understanding LEAN tools – Takt, Kanban, Poka Yoke, Kaizen
•   Usage of LEAN Vs Usage of Six Sigma

Duration:

Classroom Training – 2 days

Target Audience:

Team members, Team Leaders & Support Function Staff

Deliverables:

Training materials
Assignment and Exercises


                                                  Every Problem is an opportunity to excel…
                                                                                                     17
18

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LEAN Six Sigma - Training Course by projectingIT

  • 1. Quality Through Six Sigma… Target Audience Data Analysis Training Senior Manager + Innovation & Six Sigma Six Sigma Project Manager Operational Consulting Trainings – Program Excellence Yellow, Gree Manager, Account & Manager through Six n & Black Sigma Training Belt + Team Members, Team LEAN Leaders and Support Training Function “projectingIT” specializes in Six Sigma Consulting & Training through certifications and hands on experience that we can bring in the best practices to your Organization to achieve Operational Excellence! 1
  • 2. Quality Through Six Sigma… Six Sigma from projectingIT: A Business Management Strategy seeks to improve the quality of process outputs by identifying and removing the causes of defects and minimize variations in business processes. It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the organization (Black Belts, Green Belts, Yellow Belts) who are experts to carry out Quality Projects. Each Six Sigma project adheres to a defined sequence of process steps with measurable targets - Cost Reduction, Productivity Improvement, Process Automation, Process Simplification resulting in increased profit margins. ProjectingIT offers Training Programs to Corporates leading to Lean and Six Sigma Certifications which is a confirmation of an individual's capabilities with respect to specific competencies in process improvement. We conduct Yellow Belt, Green Belt & Black Belt trainings in Lean Six Sigma. ProjectingIT’s Six Sigma Consultants got extensive training & consulting experience, has implemented Quality Projects to improve productivity, Customer Satisfaction and Inventory Control in the Manufacturing, Telecom & IT sectors. 2
  • 3. Quality Through Six Sigma… LEAN Six Sigma Benefits: Organisations that implement Lean Six Sigma achieves significant benefits that contribute to competitive advantage and to changing the culture in an organisation from reactive problem solving to proactive problem prevention. Specifically the proven benefits include: For the Organisation:  Bottom line cost savings (5%-20% of turnover per annum)  Improved quality of product or service as perceived by the customer (internal and external customers)  Reduction in process cycle times  Development of staff skills  Common language throughout the organisation  World class standard For the Employee:  Improved knowledge and skills  Ability to use a wide range of tools and techniques  A status that is recognised world wide 3
  • 4. Quality Through Six Sigma… LEAN Six Sigma Trainings: Course Name Overview Strategic planning is achieved through efficient Data Analysis. It is the process of systematically applying statistical and/or logical techniques to describe and illustrate, condense and recap, and Data Analysis evaluate data for effective business decision making. Performing data analysis by understanding correlation of factors involved, perform hypothesis testing and using statistical tools isolate specific inputs that have significant impact to business. Orientation program for all the employees to provide the quality Six Sigma – and process focus through LEAN/Six Sigma that are essential to Yellow Belt practice in the day to day work. More the process standardization, lesser the opportunities for errors. Introduction to powerful set of problem solving tools and Six Sigma – techniques to address complex issues anywhere. Six Sigma Green Belt methodology emphasized team based creativity, analytical thinking and data driven decision making. Six Sigma – Black Advanced level of the Six Sigma training with extensive usage of Belt statistical tools and techniques for complex problem solving. Focuses primarily on how to maximize customer value while eliminating waste. Goal is to provide perfect value to the LEAN Techniques customer through a perfect value creation process that has zero defects using some of the proven LEAN tools and techniques. 4
  • 5. Quality Through Six Sigma… LEAN Six Sigma Consulting: ProjectingIT offers Consulting Services by deploying their Six Sigma Certified Consultants to work closely with your Executives to help drive the Six Sigma Initiative in your Organization Consulting Overview Areas Having rich experience and solid track record in executing Successful Programs, our Consultants will work with you to identify process Value improvement areas and take up opportunities to run as Programs Innovation using Six Sigma Tools and Techniques that shall bring in Productivity Advantage, Cost Reduction. Relatively small improvements in the business processes can make an Organization to stay ahead in the competition. It is important for the Organization to understand the process areas that really matter to Operational bring in developments. Organizations that combine the right operating model with superior execution emerge as winners during Excellence the good and bad times. We bring in the Industry Best Practices like LEAN Six Sigma methodologies like Value Stream Mapping, Waste Elimination, Just In Time, Kaizen to understand the current capabilities and pain areas in the key processes and take targets for improvement that results in a positive business outcome. 5
  • 6. Quality Through Six Sigma… Our Approach: Along with Trainings, ProjectingIT Consultants also mentor Quality Projects and ensure end to end implementation. With our systematic approach, you will be able to witness immediate business outcomes. 1. Perform Data Analysis 2. Define the Goals & Establish baseline through Assessment 3. LEAN Six Sigma Workshop –Identification of wastes & Productivity opportunities in the existing process 4. Pilot Project Selection & Execution 5. All Employee Orientation 6. LEAN Six Sigma Implementation Rollout 6
  • 7. Lean Six Sigma Implementation… 1 Perform Data Analysis … First Step Steps Example Qualitative & Quantitative Data Analysis Schedule Variance data for 6 months 1A Win-loss ratio Profitability data  Employee Attrition data Histograms 1B Graphical Analysis Pareto 80-20 charts Control Charts t-Tests 1C Statistical Significance tests ANOVA Chi-square test Hypothesis testing
  • 8. Lean Six Sigma Implementation… 2 Define the Goals & Establish a Baseline … Second Step Steps Example Define Goals & Objectives of the Program Improve profit margin by 20% 2A with Management & Senior Leadership Improve on-time delivery by 50% through Assessment Reduce inventory by 40% Increase productivity 30% Long Lead times Process Bottlenecks 2B Identify obvious problems Excessive Inventory Quality issues ( Internal & External) High Costs (Labor + Overhead) On-time Delivery to Customer % 2C Establish Baselines Inventory on-hand Amount spent on defect fixing Profit margin %
  • 9. Lean Six Sigma Implementation… 3 LEAN Six Sigma Workshop for Key Personnel … Third Step Steps Example LEAN Six Sigma Workshop with Executives & Finalize training contents 3A Key Personnel Finalize participants list Finalize training schedule Six Sigma Lean Objective Deliver value to customer Deliver value to customer Theory Reduce Variation Remove waste Focus Problem focused Process flow focused Assumptions  A problem exists  Waste removal will  Data is vital improve business  Overall system performance improves if variations in  Many small all process inputs are improvements are better reduced than system analysis
  • 10. Lean Six Sigma Implementation… 4 Pilot Project (Identify & Implement problem area) … Fourth Step Prioritize the problem area - by important product / product line / customer Steps Example By Volume (QTY) Prioritize problem area by performing Pareto By Sales Revenue 4A Analysis By Costs By Customer  By Late Deliveries Based on Pareto Analysis choose top 1 Divide & Conquer (Identify the top 1 problem item for study & implementation 4B area) Identify an Item with high probability of success  Gather data and observe processes  Value stream mapping of current process 4C Execute Pilot Project (problem area)  Interview Key people and Identify key assumptions  Identify bottlenecks and wastes in process  Brainstorm with key personnel  Document long term and short term improvements  Make Recommendations  Quantify Cost, Savings & Benefits  Implement recommended process
  • 11. Lean Six Sigma Implementation… 5 All Employee Orientation … Fifth Step Steps Example 5A Conduct All Employees Orientation  Finalize participants list  Finalize training schedule
  • 12. Lean Six Sigma Implementation… 6 LEAN Six Sigma Implementation Rollout … Sixth Step Steps Example 6A Establish Core Project Team Review Scope and objective for Validation Select Team Member and team facilitator  Set Targets for Productivity Savings  Identify quick hits and high impact projects  Value stream mapping of current process 6B Implementation of all the Prioritized problem areas  Identify bottlenecks and wastes in process  Brainstorm with key personnel  Document long term and short term improvements  Implementation of recommended processes  Perform Statistical Control Process  Document savings and monitor sustainability  Metrics Reporting 6C Monitor Process Controls  Learning and continuous Improvement  Internal audits for process compliance
  • 13. Annexure – Training Program Details 13
  • 14. Yellow Belt…The first step towards quality Program Overview: Six Sigma Yellow Belt training renders introductory training in the fundamentals of Six Sigma. It provides an overall insight to the techniques of Six Sigma, its metrics, and basic improvement methodologies to better meet customer expectations and organization objectives. Learning Objectives: • Understanding Quality & Defects • Value of Six Sigma • Voice of Customer & Critical to Quality • Understanding & developing SIPOC • Understanding Statistics and Process Improvement Tools Duration: Instructor Led Training – 1 day Target Audience: Team members, Team Leaders & Project Managers Deliverables: Training materials Assignment and Exercises Every Problem is an opportunity to excel… 14
  • 15. Green Belt…Make the difference Program Overview: Six Sigma Green Belt training provides better problem solving techniques through Six Sigma principles and its mathematical models. It helps participants develop skill to narrow down problems and identify root cause and apply learning to improve process capability. Learning Objectives: • Understanding Six Sigma basics – Purpose, History & Methodology • Data collection method and collection plan • Measuring process capability and calculating performance • Cause and Effect Analysis, Ishikawa, Fishbone Diagram • Failure Mode and Effect Analysis (FMEA) • Calculating Quality level – Short Term & Long Term • Determining process control using Control charts Duration: Classroom Training – 4 days Target Audience: Team members, Team Leaders & Project Managers Deliverables: Training materials Assignment and Exercises Every Problem is an opportunity to excel… 15
  • 16. Black Belt…Institutionalize Program Overview: Six Sigma Black Belt training provides thorough knowledge of Six Sigma philosophies and principles including statistical tools, systems and techniques. Training provides complete understanding of Six Sigma models – DMAIC, DMADV & DFSS and have knowledge of LEAN enterprise concepts that participants can quickly identify non-value-added activities Learning Objectives: • Measurement System Analysis • Detail discussion on Process Capability • Usage of Advanced Statistics measuring process capability • Hypothesis testing • Design of Experiment • Statistical Process Control Duration: Classroom Training – 6 days Target Audience: Project Leaders & Project Managers Deliverables: Training materials Assignment and Exercises Every Problem is an opportunity to excel… 16
  • 17. Lean Training…Eliminate Waste Program Overview: Focuses primarily on how to maximize customer value while eliminating waste. Goal is to provide perfect value to the customer through a perfect value creation process that has zero defects using some of the proven LEAN tools and techniques. Learning Objectives: • Understanding LEAN philosophy • Identification of wastes through Value Stream Mapping technique • Understanding LEAN tools – Takt, Kanban, Poka Yoke, Kaizen • Usage of LEAN Vs Usage of Six Sigma Duration: Classroom Training – 2 days Target Audience: Team members, Team Leaders & Support Function Staff Deliverables: Training materials Assignment and Exercises Every Problem is an opportunity to excel… 17
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