We did a usability study on the interface for Gogobeans, a new site designed to engage users in cloud computing storage

1. Usability Study Puja ParakhMark LammersRebecca Destello Human Centered Design & Engineering University of Washington

3. Who did we test and why?

4. What were our methods?

5. Insight to the materials used

6. Key findings as a result of usability testing

8. No longer do you need to remember where a file or photo is stored.

10. Participant Profiles

13. Collected data about task success and error rates

14. Qualitative data about the participants’ experiencesScenarioImagine that you just went on a trip to Tibet and have lots of photos that you want to share with friends and family. A friend told you about a product called Gogobeans that would enable you to organize, manage, and share photos with others. You want to try out Gogobeans. Right now you are going to get started using the product and perform a few tasks.

16. Used a moderator to help navigate the participant, a notetakerwho focused on capturing comments, and an observer/project manager who helped the project run smoothly.

18. Let’s take a look at ourpositive findings.

20. P3 liked the name and the logo

21. P2 thinks the site has a friendly feel

24. Upload Photos The “Browse Files” and “Start Upload” links are difficult to find.

25. Upload Photos

30. Communicate what each privacy level means

32. Make Social Connections

36. Share Photos

38. P2 and P4 didn’t understand that Bounce meant “send”

39. P3 and P4 were unable to complete this task because they had marked the photo as “Private” in previous task

42. Delete Photos

44. P3 right clicked on the thumbnail to try to delete

45. P1 didn’t understand what “disconnect” meant

47. Make the Disconnect link a button

50. Pay special attention to the issues marked with high severity

53. Test elements that set Gogobeans apart from its competitor