1. Passenger Reservation Information System
INDIAN RAILWAYS

2. INDIAN RAILWAYS
What comes to your mind??

3. Background
• Second largest network in the world under single Management
• Largest Employer in India
• 12 million Passenger everyday – more than any rail system on
earth
• 500 million metric tons of freight annually
• Largest civilian government department in India
• 15 Zones, 6853 stations.

4. Problem
• Increasing number of pasengers / customers
• Rising input cost upto 200%
• Unavailibility of easy, correct & timely access to information
• Ineffecient management of resources
• Revenue leakage
• Poor Customer Service/Satisfaction

5. Objective
• Reduce cost
• Reduce burden on staff
• Improve efficiency
• Provide better Customer Service

6. INDIAN RAILWAYS
What are the solutions to address the problems faced by
Indian railways??

7. Solution
• Adoption of Customer-centric IT applications
– PRS
– UTS
– NTES
– FOIS
• Integration of all reservation counters
– CONCERT ( Country wide Network of Reservation and Ticketing counters)

8. Solution
• Passenger Reservation System (PRS)- www.indianrail.gov.in
– Web enabled
– Journey Planning/Fare/Availibility
– Reservation between any pair of station
– Automatic upgradation
– Uses centralized database
– 97% reservation made through PRS presently

9. Solution
• IRCTC – www.irctc.co.in
– To remove burden on employees at booking counters.
– Online ticket reservation system
– Payments can be made both on Debit/Credit Card
– Uses the Centralised database of Railways

10. Solution
• National Train Enquiry System (NTES) – www.trainenquiry.com
– Running position and arrival of train
– Information passed on to customers via IVRS and Web

11. Solution
• Freight Operating Information System (FOIS)
– Instant information of current status of goods in transit
– Helps in managing inventory
– Helps in assest utilization

12. Solution
• Unreserved Ticketing System (UTS)
– Introduced to address the issue of unreserved tickets
– System uses centralized database to manage ticketing so that
unreserved ticket can be bought from any terminal.
– Brought simplicity and flexibility into the process of procuring tickets
even for unreserved class

13. Roadmap for IT in Railways
Five year period Stage
Period 1: Automation
2005-10
Period 2: Synergy
2010-15
Period 3: Global Acceptance
2015-20
Period 4: Integration
2020-25

14. Levels of Railways
Level Level Type of System Examples
No:
1 Operational Transaction processing system PRS and FOIS
2 Knowledge Office Automation System MS Office Suite
Level Knowledge Work System Computer Aided
Design(CAD)
3 Managerial Management Information System MIS reports in
PRS and FOIS
Decision Support System
4 Strategic Executive Support System Long Range
Decision Support
Systems(LRDSS)

15. INDIAN RAILWAY ENTERPRISE COMPUTING
SYSTEMS APPLICATIONS
INTEGRATION ENTERPRISE RESOURCE PLANNING INDIAN RAILWAY PORTAL
Business
ENTERPRISE Strategic Enterprise Intelligence and Managerial Financial
Regulatory Reporting
MANAGEMENT Management Data Accounting Accounting
Warehousing
Customer Data
CRM Market Research PRS Call Centre
Base
Customer Service
Station PARCEL
OPERATIONS FOIS Crew Scheduling
Management MANAGEMENT
Train Planning
Engineering Rolling Stock Inventory Infrastructure Asset Life Cycle
MAINTENANCE Planning Maintenance Management Maintenance Management
BUSINESS Procurement and
Human Resources Cash Flow Real Estate Litigation
SUPPORT Management
Contract
Management Management Management
SYSTEMS Management
DATA
PROCESSING CONTROL OFFICE APPLICATIONS
SYSTEMS
TERMINALS,FIXED, MOBILE
DATA CAPTURE HAND-HELD
PDAS
PHONES
DATA LOGGERS SCADA SYSTEMS

16. CONCERT NETWORK TOPOLOGY
Delhi PRS kolkata PRS
2 MBPS (x2) Leased 2 MBPS (x2) Leased
Line Line6
2 MBPS (x2) Leased
Mumbai PRS Line
Secunderabad PRS
2 MBPS Leased Line
2 MBPS Leased Line Delhi
2 MBPS (X 2) Leased Calcutta
Line
Mumbai
SecBad
Chennai PRS 16
Chennai

17. INDIAN RAILWAYS
What are the benefits to customers from the solutions
discussed??

18. Outcomes
• Benefits to customers
– Transperancy
– Universal Booking Counters
– Upgradation/ instant update of Status
– Reduced wait time
– Customer satisfaction

19. INDIAN RAILWAYS
What are the benefits to Railways from the solutions
discussed??

20. Outcomes
• Benefits to Railways
– Increase in the sale of tickets – Increased revenue
– Increased efficiency
– Optimal utilisation of berths
– Analysis of traffic pattern for better overall planning
– Reduction in Revenue losses
– Saving on Manpower
– Eliminate possibilities of fraud

21. Summary - Benefits of using IT
• Issue of reservation ticket from any station to any station. Passenger
journey to multiple laps of reservation can be handled from a single
window
• Reservation services can offered round the clock 24x7.
• Change of train profile can be possible effectively and immediately.
• Dynamic definition of the advance reservation period is possible.
• Provides online aggregation of EIS figure such as revenue ,berth utilisation
etc. and presentation of the summarised data in the from the operational
systems store.
• Provides automatic database recovery against all kinds of hardware and
software failures.
• Complete audit for transactions and data access.

22. ????
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