This is the outline of my 10-day business agility course for board members, executives, managers, and students. I would call it "core" material for the MBA of the 21st century. It can be done in various formats, one or two days at a time. I'll be giving pieces of it to audiences around the world all year. Learn more at businessagilityworkshop.com
3. Business Agility Workshop
70%
What’s the Problem?
of employees are disengaged at work.
of strategic plans fail.
of projects fail (65% of megaprojects fail).
of change initiatives fail.
of mergers fail.
of decisions are made by gut feel.
of prescription drugs are unproven.
of peer-reviewed research is wrong.
of what experts recommend is wrong.
of boards are not diverse.
of stock trades held less than 10 hours.
5. Business Agility Workshop
Business Agility
FRAMEWORKS
DESKS
How to think
What to do
How to be
What to use
Ongoing support
CULTURE
SYSTEMS
TOOLS
6. Business Agility Workshop
Business Agility
The Agile Worldview
Fluid Leadership
Organizational Design
Attract and Retain Good People
Make Better Decisions
Replace Planning with Experiments
Evidence-Based Management
Agile Portfolios
Lean vs Agile
Beyond Budgeting
Agile Marketing and Branding
SYSTEM
STOOLSDESKS
FRAM
EW
ORKS
CULTURE
Blockchain
7. Business Agility Workshop
Business Agility
The Agile Worldview
Fluid Leadership
Organizational Design
Attract and Retain Good People
Make Better Decisions
Replace Planning with Experiments
Evidence-Based Management
Agile Portfolios
Lean vs Agile
Beyond Budgeting
Agile Marketing and Branding
SYSTEM
STOOLSDESKS
FRAM
EW
ORKS
CULTURE
Blockchain and Ethereum
8. Business Agility Workshop
Business Agility
The Agile Worldview
SYSTEM
S
CULTURE
TOOLSDESKS
Business Agility
FRAM
EW
O
RKS
The Big Picture
Storytelling
Rigorous Nonsense
Antifragility
Empiricism
Cognitive BiasesRandomness
The Cockpit Model
Complexity vs Connectedness
Ordered vs Unordered
Tacit vs Explicit Knowledge
Outcomes
Decentralization
Test Answers
Performance
Luck and Mean Reversion
9. Business Agility Workshop
Right vs Wrong
Becoming Bayesian
The Cone of Uncertainty
The Illusion of Control
Overprecision
Cognitive Diversity
Prediction Markets
The Agile Worldview
Business Agility
FRAM
EW
ORKSSYSTEM
S
CULTURE
TOOLSDESKS
Everyone Does it
10. Business Agility Workshop
Bayesian Model
Monte Carlo Simulations
Rolling Forecasts
The Agile Worldview
Business Agility
FRAM
EW
ORKSSYSTEM
S
CULTURE
TOOLSDESKS
Probability Management
1
What You Will Need
11. Business Agility Workshop
Business Agility
The Agile Worldview
Fluid Leadership
Organizational Design
Attract and Retain Good People
Make Better Decisions
Replace Planning with Experiments
Evidence-Based Management
Agile Portfolios
Lean vs Agile
Beyond Budgeting
Agile Marketing and Branding
SYSTEM
STOOLSDESKS
FRAM
EW
ORKS
CULTURE
Blockchain and Ethereum
12. Business Agility Workshop
Flat Companies
Central Services
Executive Teams
Generalists vs Specialists
Business Agility
SYSTEM
STOOLSDESKS
Organizational Design
CULTURE
Tacit vs Explicit Knowledge
Openness
The Full Stack Company
Labs
FRAM
EW
O
RKS
Decentralized Autonomous
Organizations
14. Business Agility Workshop
Governance
Levels of Tribe Membership
Decision Rights
Roles vs Individuals
One Area Per Project
Remote Teams
Business Agility
FRAM
EW
ORKSSYSTEM
S
CULTURE
TOOLSDESKS
Organizational Design
15. Business Agility Workshop
Business Agility
The Agile Worldview
Fluid Leadership
Organizational Design
Attract and Retain Good People
Make Better Decisions
Replace Planning with Experiments
Evidence-Based Management
Agile Portfolios
Lean vs Agile
Beyond Budgeting
Agile Marketing and Branding
SYSTEM
STOOLSDESKS
FRAM
EW
ORKS
CULTURE
Blockchain and Ethereum
16. Business Agility Workshop
Employee Satisfaction
Hiring
Workforce Science
Case Study: How Google Hires
Risk Taking
Compensation
Is HR Necessary?
Attract and Retain Good People
FRAM
EW
O
RKSSYSTEM
STOOLSDESKS
CULTURE
Business Agility
The Full-Stack Employee
Prospective Challenges
Try Before you Buy
17. Business Agility Workshop
Everybody Hires
Letting the Inmates Run the Asylum
Everybody Fires?
Caring
Joy
Attract and Retain Good People
FRAM
EW
ORKSSYSTEM
STOOLSDESKS
CULTURE
Business Agility
18. Business Agility Workshop
Group Hiring
Try Before you Buy
Simple Salaries
What About Bonuses?
Attract and Retain Good People
FRAM
EW
ORKSSYSTEM
S
TOOLSDESKS
CULTURE
Business Agility
19. Business Agility Workshop
Business Agility
The Agile Worldview
Fluid Leadership
Organizational Design
Attract and Retain Good People
Make Better Decisions
Replace Planning with Experiments
Evidence-Based Management
Agile Portfolios
Lean vs Agile
Beyond Budgeting
Agile Marketing and Branding
SYSTEM
STOOLSDESKS
FRAM
EW
ORKS
CULTURE
Blockchain and Ethereum
20. Business Agility Workshop
Type 1 vs Type 2 Errors
Business Agility
Make Better Decisions
FRAM
EW
O
RKSSYSTEM
STOOLSDESKS
CULTURE
Evidential vs Causal
Right vs Wrong
Confidence vs Overconfidence
Choice Theory
Decision Markets
Results
The Value of Information
Decision Inputs
Decision Quality
Decision Context
21. Business Agility Workshop
System 1 vs System 2
Hold Strong Opinions Loosely
Mindfulness
Business Agility
TOOLSDESKS
Make Better Decisions
FRAM
EW
ORKSSYSTEM
S
CULTURE
22. Business Agility Workshop
Force the Outside View
Calibration
Business Agility
TOOLSDESKS
Make Better Decisions
FRAM
EW
ORKSSYSTEM
S
CULTURE
Keeping Score
One Half of One Percent
Embedded Decision Systems
Multi-Attribute Decision Analysis
Decision Trees
Decision Process
Heuristics
Simulations
23. Business Agility Workshop
Everyday Decisions
Business Agility
TOOLSDESKS
Make Better Decisions
FRAM
EW
ORKSSYSTEM
S
CULTURE
2
Important Decisions
Decision Markets
What You Will Need
24. Business Agility Workshop
Business Agility
The Agile Worldview
Fluid Leadership
Organizational Design
Attract and Retain Good People
Make Better Decisions
Replace Planning with Experiments
Evidence-Based Management
Agile Portfolios
Lean vs Agile
Beyond Budgeting
Agile Marketing and Branding
SYSTEM
STOOLSDESKS
FRAM
EW
ORKS
CULTURE
Blockchain and Ethereum
25. Business Agility Workshop
Genetic Algorithms
Pretotyping
How to do experiments
Behavioral Economics
Weak Signal Detection
When to do experiments
Case studies
Analytics
Replace Planning with Experiments
Business Agility
FRAM
EW
O
RKSSYSTEM
S
CULTURE
TOOLSDESKS
26. Business Agility Workshop
Stop Listening to Customers
Make it Safe to Fail
Build an Experiment Culture
Replace Planning with Experiments
Business Agility
TOOLSDESKS
FRAM
EW
ORKSSYSTEM
S
CULTURE
27. Business Agility Workshop
Replace Planning w/Experiments
Business Agility
Hunch Development
Experiment Platform
No More Business Cases
FRAM
EW
ORKS
TOOLSDESKS
SYSTEM
S
CULTURE
28. Business Agility Workshop
What to Measure
Analytics
Experiment Support
How to do an Experiment
Business Agility
TOOLSDESKS
FRAM
EW
ORKSSYSTEM
S
CULTURE
What You Will Need
3
29. Business Agility Workshop
Business Agility
The Agile Worldview
Fluid Leadership
Organizational Design
Attract and Retain Good People
Make Better Decisions
Replace Planning with Experiments
Evidence-Based Management
Agile Portfolios
Lean vs Agile
Beyond Budgeting
Agile Marketing and Branding
SYSTEM
STOOLSDESKS
FRAM
EW
ORKS
CULTURE
Blockchain and Ethereum
30. Business Agility Workshop
Values
Management vs Leadership
Employees 1st, Customers 2nd
Purpose
Mission
Alignment vs Autonomy
Fluid Leadership
Business Agility
FRAM
EW
O
RKSSYSTEM
S
CULTURE
TOOLSDESKS
Principles
Fluid Democracy
31. Business Agility Workshop
Turn Followers into Leaders
Adoption: 20/60/20
Fluid Leadership
Business Agility
TOOLSDESKS
FRAM
EW
ORKSSYSTEM
S
CULTURE
32. Business Agility Workshop
Fluid Leadership
Business Agility
FRAM
EW
ORKS
TOOLSDESKS
SYSTEM
S
CULTURE
Guilds
Embracing Diversity
33. Business Agility Workshop
Fluid Leadership
Business Agility
FRAM
EW
ORKS
TOOLSDESKS
SYSTEM
S
CULTURE
Guilds
Embracing Diversity
34. Business Agility Workshop
Fluid Leadership
Business Agility
FRAM
EW
ORKS
TOOLSDESKS
SYSTEM
S
CULTURE
Guilds
Embracing Diversity
35. Business Agility Workshop
Early Detection
Early Response
TOOLSDESKS
FRAM
EW
ORKSSYSTEM
S
CULTURE
Business Agility
Fluid Leadership
What You Will Need
4
36. Business Agility Workshop
Business Agility
The Agile Worldview
Fluid Leadership
Organizational Design
Attract and Retain Good People
Make Better Decisions
Replace Planning with Experiments
Evidence-Based Management
Agile Portfolios
Lean vs Agile
Beyond Budgeting
Agile Marketing and Branding
SYSTEM
STOOLSDESKS
FRAM
EW
ORKS
CULTURE
Blockchain and Ethereum
37. Business Agility Workshop
Business Agility
Lean vs Agile
Business Agility
FRAM
EW
O
RKSSYSTEM
S
CULTURE
TOOLSDESKS
Lean vs Agile
Equilibrium
Continuous Improvement
Scrum
Continuous Delivery
Kanban
Balancing Lean and Agile
Scaling Agile Out
38. Business Agility Workshop
Live it
Own it
The Minister of Culture
Business Agility
Lean vs Agile
Business Agility
FRAM
EW
ORKSSYSTEM
S
CULTURE
TOOLSDESKS
39. Business Agility Workshop
Integrating Customers
Retrospectives/Learning
Business Agility
Lean vs Agile
Business Agility
FRAM
EW
ORKSSYSTEM
S
CULTURE
TOOLSDESKS
Meetings
41. Business Agility Workshop
Scrum Maintenance and improvement
Kanban Maintenance and improvement
Lean Team
Business Agility
Lean vs Agile
Business Agility
FRAM
EW
ORKSSYSTEM
S
CULTURE
TOOLSDESKS
5
42. Business Agility Workshop
Business Agility
The Agile Worldview
Fluid Leadership
Organizational Design
Attract and Retain Good People
Make Better Decisions
Replace Planning with Experiments
Evidence-Based Management
Agile Portfolios
Lean vs Agile
Beyond Budgeting
Agile Marketing and Branding
SYSTEM
STOOLSDESKS
FRAM
EW
ORKS
CULTURE
Blockchain and Ethereum
43. Business Agility Workshop
The Google Management Survey
Business Agility
TOOLSDESKS
FRAM
EW
O
RKSSYSTEM
S
CULTURE
Evidence-Based Management
Manager Reviews
Working in Pairs
Values vs Rules
Meetings
Fundamental Attribution Error
Team vs Family
Group Dynamics
44. Business Agility Workshop
Challenging the Status Quo
Families vs Teams
Business Agility
TOOLSDESKS
FRAM
EW
ORKSSYSTEM
S
CULTURE
Evidence-Based Management
Openness
Egos and Assholes
45. Business Agility Workshop
Systematize Everything
Replace Memory with Recording
Banish Interruptions
Multitasking
Skill Building
Nudging
Pair Training, Pair Master
Business Agility
FRAM
EW
ORKS
TOOLSDESKS
SYSTEM
S
CULTURE
Evidence-Based Management
70/20/10 Rule
Fail Forward
46. Business Agility Workshop
Business Agility
The Agile Worldview
Fluid Leadership
Organizational Design
Attract and Retain Good People
Make Better Decisions
Replace Planning with Experiments
Evidence-Based Management
Agile Portfolios
Lean vs Agile
Beyond Budgeting
Agile Marketing and Branding
SYSTEM
STOOLSDESKS
FRAM
EW
ORKS
CULTURE
Blockchain and Ethereum
47. Business Agility Workshop
Workforce Democracy
Exposure vs Risk
Scaling Agile Up
Agile Portfolios
Business Value
Business Agility
TOOLSDESKS
FRAM
EW
O
RKSSYSTEM
S
CULTURE
49. Business Agility Workshop
Business Agility
The Agile Worldview
Fluid Leadership
Organizational Design
Attract and Retain Good People
Make Better Decisions
Replace Planning with Experiments
Evidence-Based Management
Agile Portfolios
Lean vs Agile
Beyond Budgeting
Agile Marketing and Branding
SYSTEM
STOOLSDESKS
FRAM
EW
ORKS
CULTURE
Blockchain and Ethereum
51. Business Agility Workshop
Business Agility
The Agile Worldview
Fluid Leadership
Organizational Design
Attract and Retain Good People
Make Better Decisions
Replace Planning with Experiments
Evidence-Based Management
Agile Portfolios
Lean vs Agile
Beyond Budgeting
Agile Marketing and Branding
SYSTEM
STOOLSDESKS
FRAM
EW
ORKS
CULTURE
Blockchain and Ethereum
53. Business Agility Workshop
Business Agility
The Agile Worldview
Fluid Leadership
Organizational Design
Attract and Retain Good People
Make Better Decisions
Replace Planning with Experiments
Evidence-Based Management
Agile Portfolios
Lean vs Agile
Beyond Budgeting
Agile Marketing and Branding
SYSTEM
STOOLSDESKS
FRAM
EW
ORKS
CULTURE
Blockchain and Ethereum
55. Blockchain and Ethereum
Introduction
What is Ethereum?
What is the blockchain?
What is Ether?
What is Bitcoin? Cryptolaw
What are the applications?
What are the challenges?
What are the threats?
What are smart contracts?
What are distributed apps?
What are the opportunities?
56. Business Agility Workshop
Business Agility
The Agile Worldview
Fluid Leadership
Organizational Design
Attract and Retain Good People
Make Better Decisions
Replace Planning with Experiments
Evidence-Based Management
Agile Portfolios
Lean vs Agile
Beyond Budgeting
Agile Marketing and Branding
SYSTEM
STOOLSDESKS
FRAM
EW
ORKS
CULTURE
Blockchain
58. Business Agility Workshop
It’s here to stay. Learn to profit from it,
not just survive it. Oblique methods and
tacit knowledge often outperform“hard”
metrics and research-driven insights.
UNCERTAINTY
60. Business Agility Workshop
The error bars are often more important
than the number, yet we rarely see them.
OVERPRECISION
Most numbers have error bars …
[ ]
63. Business Agility Workshop
Try many small experiments that could
have a big impact if successful. Build an
experiment-based culture and strive to
be less wrong, rather than more right.
CONVEXITY
67. Business Agility Workshop
EMPIRICISM
Do randomly-controlled experiments.
Ask for the metastudy or the data. Look
for context. Listen to other views. Don’t
be fooled by randomness.
72. Business Agility Workshop
WORK IN PAIRS
Working in pairs is one of the most
powerful ways we have to create a culture
of collaboration and effectiveness.
73. Business Agility Workshop
JOY
When people have a say in what to
expect and are allowed to do their best,
they create a great place to work.
75. Business Agility Workshop
1. Delight customers
3. Make it sustainable
2. Create a great place to work
(Even if it isn’t always profitable)
76. Business Agility Workshop
Build a pull culture
Work in pairs
Include uncertainty
Focus on what works
Keep score
Mindfulness
Simplification
Short iterations
Experiments Analytics Execution
Measurement
Evidence
Decisions
Portfolio
Internal
Products
Services
77. Business Agility Workshop
Worldview - Bayesian forecasting
Decisions - process & support
Experiments - planning, analytics
Early Detection, Early Response
- Action team for black-swan events
Lean & Agile - process & coaching
The Five Support Desks