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Mobile Campaigns for Country/Advocacy Outreach
April 25, 2012
Summary

Benefits of mobile campaigns

•   Rapid dissemination of messages
    and lower response time
•   The ability of text messages to
    deliver “call to action” messages
    and invite further contact through
    the Web or email
•   Young people attracted to advocacy
    campaigns are generally very
    comfortable using mobile phones
•   Mobile phones can be used in
                                           Text messaging in the U.S.
    highly targeted ways to recruit
    supporters by using specific venues    African-Americans: 780 texts/month
                                           Hispanics: 767 texts/month
    such as rallies and events with the    Whites: 566 texts//month
    help of announcements, flyers, etc.    Asians: 384 texts/month
•   Mobile phone advocacy                  American women: 601 texts/month
    communication allows organizations     American men: 447 texts/month
    to recruit participants as permanent   Teens: 2,779 texts/month
    supporters                             Aged 18-24: 1,299 texts/month
                                           Aged 25-34: 592 texts/month
                                                                                2
Best Practices

   6 Steps for a Successful Mobile Advocacy Campaign
   1. Set goals and plan your mobile advocacy campaign
   2. Identify a vendor to run your mobile advocacy campaign
   3. Develop a marketing plan to reach your mobile constituency
   4. Craft the mechanics of your campaign and your mobile
       messaging steps
   5. Set-up your system to get your mobile data into your in-house
       database
   6. Decide on your campaign closure and evaluation activities

        Key Ingredients                Potential Drawbacks
        • Call-to-Action               • Few Standards
        • Benefit Statement            • Privacy and Permission
        • Special Considerations       • Questionable Navigation
        • Terms and Conditions         • Network Problems
        • Branding                     • Cost
                                       • Data Caps
                                       • Ease of Use
Advocacy                                                                   Case Studies
     Haiti Earthquake 2010: Following the Haiti earthquake in
     2010, $43 million was raised via text donations. For 74%
     of these donors, the Haiti campaign represented the first
     time they have made a charitable contribution through a
     mobile device and three-quarters of them did so on the
     “spur-of-the-moment” without undertaking much research.
     Other examples: International Fund for Animal Welfare
     2006, Last Call at the Oasis

International Political Campaigns
Uganda: Fraud was decreased by 26% when people
using cellphones took pictures of posted local election
tallies and sent them to a central clearinghouse.
Other examples: Arab Spring (Middle East Uprisings),
New Zealand


                     U.S. Political Campaigns
                     Bachman Congressional Campaign 2012: People who
                     attended the Minnesota State Fair in 2010 and had a
                     smartphone received targeted ads on their mobile devices
                     from Michelle Bachmann’s congressional campaign
                     informing them that her opponent supported food tax
                     increases.
                     Other examples: Obama Presidential Campaign 2008,
                     Gingrich Presidential Campaign 2012, Obama
                     Presidential Campaign 2012




                                                                                               4
Next Steps: Public Affairs Practice


          Public Affairs                     Country Work

• Recommend optimizing               • Deliver call-to-action
  websites for mobile access           messages including physical
  display, given higher                and virtual
  proportion of mobile Internet        organization/assembly
  access.                              around key events, media
• Upon establishing social             appearances, discussions
  media channels or landing          • Encourage recruitment and
  pages, integrate opt-in text         cross-promote mobile
  alert functions for followers to     campaign on social media
  receive updates and                  platforms, especially
  notification of news, media          Facebook
  events, appearances, etc.          • Establish “text to donate” or
                                       “text to tweet” programs for
                                       supporters


                                                                       5
Appendix: Mobile in Jordan and Indonesia

                                                            Jordan’s mobile phone
                                                            penetration reached 120%
                                                            by the end of the third
                                                            quarter of 2011, with 7.465
                                                            million subscribers by the
Of the 95% of Jordanians
                                                            end of September, of whom
who said they own a cell
                                                            6.7 million are prepaid card
phone, 63% said they send
                                                            users (meanwhile, internet
text messages.
                                                            penetration reached 45%
                                                            by the end of September,
Of the 55% of Indonesians
                                                            with 2.813 million internet
who said they own a cell
                                                            users in the country).
phone, 96% said they send
text messages.




              In Indonesia, mobile phone penetration tripled in the past five years to 54%; much of this
              growth is being driven by teens, with more than 70% having a mobile phone connection.
              63% of Indonesian Internet users have adopted mobile Internet, placing the country at the
              top of Southeast Asia's mobile Internet penetration.


                                                                                                           6

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Mobile Campaigns for Country/Advocacy Outreach

  • 1. Mobile Campaigns for Country/Advocacy Outreach April 25, 2012
  • 2. Summary Benefits of mobile campaigns • Rapid dissemination of messages and lower response time • The ability of text messages to deliver “call to action” messages and invite further contact through the Web or email • Young people attracted to advocacy campaigns are generally very comfortable using mobile phones • Mobile phones can be used in Text messaging in the U.S. highly targeted ways to recruit supporters by using specific venues African-Americans: 780 texts/month Hispanics: 767 texts/month such as rallies and events with the Whites: 566 texts//month help of announcements, flyers, etc. Asians: 384 texts/month • Mobile phone advocacy American women: 601 texts/month communication allows organizations American men: 447 texts/month to recruit participants as permanent Teens: 2,779 texts/month supporters Aged 18-24: 1,299 texts/month Aged 25-34: 592 texts/month 2
  • 3. Best Practices 6 Steps for a Successful Mobile Advocacy Campaign 1. Set goals and plan your mobile advocacy campaign 2. Identify a vendor to run your mobile advocacy campaign 3. Develop a marketing plan to reach your mobile constituency 4. Craft the mechanics of your campaign and your mobile messaging steps 5. Set-up your system to get your mobile data into your in-house database 6. Decide on your campaign closure and evaluation activities Key Ingredients Potential Drawbacks • Call-to-Action • Few Standards • Benefit Statement • Privacy and Permission • Special Considerations • Questionable Navigation • Terms and Conditions • Network Problems • Branding • Cost • Data Caps • Ease of Use
  • 4. Advocacy Case Studies Haiti Earthquake 2010: Following the Haiti earthquake in 2010, $43 million was raised via text donations. For 74% of these donors, the Haiti campaign represented the first time they have made a charitable contribution through a mobile device and three-quarters of them did so on the “spur-of-the-moment” without undertaking much research. Other examples: International Fund for Animal Welfare 2006, Last Call at the Oasis International Political Campaigns Uganda: Fraud was decreased by 26% when people using cellphones took pictures of posted local election tallies and sent them to a central clearinghouse. Other examples: Arab Spring (Middle East Uprisings), New Zealand U.S. Political Campaigns Bachman Congressional Campaign 2012: People who attended the Minnesota State Fair in 2010 and had a smartphone received targeted ads on their mobile devices from Michelle Bachmann’s congressional campaign informing them that her opponent supported food tax increases. Other examples: Obama Presidential Campaign 2008, Gingrich Presidential Campaign 2012, Obama Presidential Campaign 2012 4
  • 5. Next Steps: Public Affairs Practice Public Affairs Country Work • Recommend optimizing • Deliver call-to-action websites for mobile access messages including physical display, given higher and virtual proportion of mobile Internet organization/assembly access. around key events, media • Upon establishing social appearances, discussions media channels or landing • Encourage recruitment and pages, integrate opt-in text cross-promote mobile alert functions for followers to campaign on social media receive updates and platforms, especially notification of news, media Facebook events, appearances, etc. • Establish “text to donate” or “text to tweet” programs for supporters 5
  • 6. Appendix: Mobile in Jordan and Indonesia Jordan’s mobile phone penetration reached 120% by the end of the third quarter of 2011, with 7.465 million subscribers by the Of the 95% of Jordanians end of September, of whom who said they own a cell 6.7 million are prepaid card phone, 63% said they send users (meanwhile, internet text messages. penetration reached 45% by the end of September, Of the 55% of Indonesians with 2.813 million internet who said they own a cell users in the country). phone, 96% said they send text messages. In Indonesia, mobile phone penetration tripled in the past five years to 54%; much of this growth is being driven by teens, with more than 70% having a mobile phone connection. 63% of Indonesian Internet users have adopted mobile Internet, placing the country at the top of Southeast Asia's mobile Internet penetration. 6