2. EMOTION AND MOODS PRESENTED BY:- RAJESH KUMAR SANTHOSH KUMAR Department of management studies , Pondicherry university

3. DEFINITION Emotions are intense feeling that are directed at someone or something . it is short termed and action oriented. Moods are feeling that tend to be less intense than emotions and that lack a contextual stimulus.

5. It last longer than emotion

6. More general(two main aspect-negative and positive)

7. Generally not accompanied by facial expression

8. Cognitive in nature

9. Caused by specific event

10. Very brief in duration

11. Specific and numerous in nature

13. The Functions of Emotions Emotions and Rationality Emotions are critical to rational thought: they help in understanding the world around us. Evolutionary Psychology Theory that emotions serve an evolutionary purpose: helps in survival of the gene pool The theory is not universally accepted

14. Sources of Emotions and Moods Day of Week and Time of Day More positive interactions will likely occur mid-day and later in the week

15. Contd.. Weather No impact according to research Stress Increased stress worsens moods Social Activities Physical, informal, and epicurean activities increase positive mood Sleep Lack of sleep increases negative emotions and impairs decision making

16. Contd.. Exercise Mildly enhances positive mood Age Older people experience negative emotions less frequently Gender Women show greater emotional expression, experience emotions more intensely and display more frequent expressions of emotions Could be due to socialization

17. Emotional Labor An employee’s expression of organizationally desired emotions during interpersonal transactions at work Emotional dissonance is when an employee has to project one emotion while simultaneously feeling another

18. Emotional Intelligence A person’s ability to: Be self-aware , Detect emotions in others, and Manage emotional cues and information. Moderately associated with high job performance

19. Emotional Intelligence The Conceptual Model Others Self Recognition Regulation Positive impact on others

20. Emotional Intelligence Competencies Framework

21. Felt vs. Displayed Emotions Felt Emotions: the individual’s actual emotions Displayed Emotions: the learned emotions that the organization requires workers to show and considers appropriate in a given job Surface Acting is hiding one’s true emotions Deep Acting is trying to change one’s feelings based on display rules

22. Contd.. Selection – Employers should consider EI a factor in hiring for jobs that demand a high degree of social interaction Decision Making – Positive emotions can increase problem-solving skills and help us understand and analyze new information Creativity – Positive moods and feedback may increase creativity

23. Contd.. Motivation – Promoting positive moods may give a more motivated workforce Leadership – Emotions help convey messages more effectively Negotiation – Emotions may impair negotiator performance Customer Service – Customers “catch” emotions from employees, called emotional contagion

24. How Can Managers Influence Moods? Use humor to lighten the moment Give small tokens of appreciation Stay in a good mood themselves – lead by example Higher positive people

25. Global Implications Does the degree to which people experience emotions vary across cultures? Do people’s interpretations of emotions vary across cultures? Do the norms for are the expressions of emotions differ across cultures? “YES” to all of the above!

26. Implications for Managers Understand the role of emotions and moods to better explain and predict behavior Emotions and moods do affect workplace performance While managing emotions may be possible, absolute control of worker emotions is not

27. Keep in Mind… Positive emotions can increase problem-solving skills People with high EI may be more effective in their jobs Managers need to know the emotional norms for each culture they do business with

28. Case study-Get Emotional In our tech-driven world, it may not seem logical to turn to a 90-year-old greeting card company for lessons on marketing. But the issue isn’t logic, it’s emotion. source:-HBR may 2001by Scott Robinette

29. It says… Show that you still care:-. By telling them, “We still care,” it made an emotional connection that earned greater company loyalty. Treat people with dignity:-It is possible to connect with people emotionally by giving them a graceful way to handle the problem. Show that you trust them:-people like to feel that they’re giving something back besides their money, even in a business relationship.

32. Feel free to ask questions

33. References Organizational behavior by Stephen p. Robbins , eleventh edition Harvard business review may 2001. Organizational behavior by Fred Luthans tenth edition Organizational behavior by Radha Sharma.