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Similar a 2011-11 Why IT Professionals Need Soft Skills (20)
2011-11 Why IT Professionals Need Soft Skills
- 1. Why IT Professionals Need Soft Skills
Define “soft skills”
Compare with hard or occupational skills
List of soft skills
How soft skills apply in different positions
Why learn them
Benefit
© 2011 Global Knowledge Training LLC. All rights reserved.
- 2. Soft Skills Definition
Emotional Intelligence Quotient - Personality traits
Social graces
Communication, language
Personal habits, responsibility, integrity
Friendliness, optimism, sense of humor, common
sense
Characterize relationships with other people
Complement hard skills
© 2011 Global Knowledge Training LLC. All rights reserved.
- 3. Emotional Intelligence Quotient -
Personality traits
Can translate to abilities that can be learned and
practiced
Empathy
Communication
Sociability
Negotiation
Willingness to teach and help others
Teamwork
Leadership
© 2011 Global Knowledge Training LLC. All rights reserved.
- 4. Hard Skills and Soft Skills Side-by-Side
Hard Skills Soft Skills
Tangible Less tangible
Can be defined Harder to quantify
Can be measured Personal and
Relate to an interpersonal
occupation or job attributes
May be technical Determine a person’s
work performance
Learn in school or
from books Require adaptability
Get the interview Land the job
© 2011 Global Knowledge Training LLC. All rights reserved.
- 5. Expanded List of Soft Skills
Leadership
Strategic thinking
Communication
Delegation and motivation
Conflict resolution and negotiation
Influencing
Creative problem solving
Coaching and mentoring
Team building
Personal effectiveness
© 2011 Global Knowledge Training LLC. All rights reserved.
- 6. Soft Skills as an Individual Contributor
Individual contributor
Work with others
Communication
Conflict resolution
Problem solving
Help and support
Initiative
© 2011 Global Knowledge Training LLC. All rights reserved.
- 7. Soft Skills as a Supervisor or Manager
Supervisor or Manager
Now a leader, coach, mentor
Direction, strategy
Goals and objectives
Working guidelines and processes
Communication up, down, across for all
Delegation and motivation
Effective feedback
Difficult people and interpersonal situations
Remote and multicultural employees
Appropriate style
© 2011 Global Knowledge Training LLC. All rights reserved.
- 8. Why Learn Them
Use of strategic thinking
More effective and appropriate communication
Increased ability to discuss difficult issues
Greater inclination to see the other person’s
perspective
Less conflict through discussion and negotiation
Development of leadership skills
© 2011 Global Knowledge Training LLC. All rights reserved.
- 9. Why Learn Them (continued)
Opportunities
Greater responsibility
Learning, new skills
Visibility
Promotion
Salary increase
© 2011 Global Knowledge Training LLC. All rights reserved.
- 10. So Why do IT Professionals Need Soft
Skills?
To get the job
To keep the job
To advance
To grow as a professional and as a human being!
© 2011 Global Knowledge Training LLC. All rights reserved.