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The Lean Startup
Game
by Ram Srinivasan
Agile Coach and Trainer
@ramvasan
email@ramvasan.com
About me
About me
Objective of the Game
Run a profitable
startup
Let's Build a Startup
And Start Ups Fail
The 9 Deadly Sins of New Product
Introduction Model
1. Assuming "I Know What the Customer Wants"
2. The "I know What Features to Build" Flaw
3. Focus on Launch Date
4. Emphasis on Execution Instead of Hypotheses, Testing,
Learning and Iteration
5. Traditional Business Plans Presume No Trial and No
Error
6. Confusing Traditional Job Titles with What a Startup
Needs to Accomplish
7. Sales and Marketing Execute to a Plan
8. Presumption of Success Leads to Premature Scaling
9. Management by Crisis Leads to Death Spiral
" ...a Temporary Organization designed to
search for a Scalable, Repeatable and
Profitable Business Model"
- Steve Blank
Re-define Startup ?
" ...a human institution designed to deliver
a new product or service under conditions
of extreme uncertainty"
-Eric Ries
Re-define Startup ?
Lean-Startup
Why is a Startup Different?
Search
(Lean Startup)
Execution
(Large
Corporation)
Strategy Business Model
Hypothesis
Operating Plan +
Financial Model
Process Customer
Development, Agile
Development
Product Management
Organization Founder Driven
Customer Development
Team
Functional or Cross-
functional departments
Education Business Model Driven,
Entrepreneurial
Finance, Customer
Development
Organizational
Behavior, Accounting,
Operations, HR,
Leadership
The Difference...
Dave Snowden's Cynefin Framework
Disorder
LeanStartupsthrivehere
Customer Development Model
Customer
Discovery
Customer
Validation
Customer
Creation
Company
Building
STOPSTOP STOP
Pivot
Search
(Problem/Solution Fit)
Execute
(Product/Market Fit)
Customer Development Manifesto
1. There Are No Facts Inside Your Building,So Get Outside
2. Pair Customer Development with Agile Development
3. Failure is an Integral Part of the Search
4. Make Continuous Iterations and Pivots
5. No Business Plan Survives First Contact with Customers. So Use a
Business Model Canvas
6. Design Experiments and Test to Validate your Hypotheses
7. Agree on Market Type. It Changes Everything
8. Startup Metrics Differ from Those in Existing Companies
9. Fast Decision Making, Cycle Time, Speed and Tempo
10. Its All About Passion
11. Startup Job Titles Are Very Different from a Large Company's
12. Preserve All Cash Until Needed. Then Spend
13. Communicate and Share Learning
14. Customer Development Success Begins With Buy-In
What is a Business Model?
A business model describes the rationale
of how an organization creates, delivers
and captures value
-Alexander Osterwalder
Business Model Canvas
7. Key
Partners
Who are our key
partners and
suppliers?
5. Key
Activities
Which key activities
does this business
model require?
1. Value
Proposition
What value do we
deliver to the
customer?
4. Customer
Relationship
What type of
relationship does
each segment
require of us?
2. Customer
Segment
For whom are we
creating value?
6. Key
Resources
Which key
resources does this
business model
require?
3. Channels
Through which
channel does each
segment want to
be reached?
9. Cost Structure
What are our cost drivers?
8. Revenue Stream
How much each segment is willing to pay and how
would they pay this amount ?
All elements of BMC are Hypotheses
7. Key
Partners
Who are our key
partners and
suppliers?
5. Key
Activities
Which key activities
does this business
model require?
1. Value
Proposition
What value do we
deliver to the
customer?
4. Customer
Relationship
What type of
relationship does
each segment
require of us?
2. Customer
Segment
For whom are we
creating value?
6. Key
Resources
Which key
resources does this
business model
require?
3. Channels
Through which
channel does each
segment want to
be reached?
9. Cost Structure
What are our cost drivers?
8. Revenue Stream
How much each segment is willing to pay and how
would they pay this amount ?
The one thing you are trying
to validate throughout
"problem/solution fit" is...
“Is my Hypothesis Correct?”
Hypotheses
7. Key
Partners
5. Key
Activities
1. Value
Proposition
4. Customer
Relationship
2. Customer
Segment
6. Key
Resources
3. Channels
9. Cost Structure 8. Revenue Stream
Iterating on Hypotheses
String of multiple experiments run together to
test these hypotheses towards achieving a
specific goal, such as product/market fit
Run an experiment
● Prototypes (lo-fi)
● Videos
● Mock websites/software
● SEO keywords
● and the most expensive way ... Build the
actual feature
Ideas
ProductData
Build
Measure
Learn
Iterating on Hypotheses
Hypotheses
7. Key
Partners
5. Key
Activities
1. Value
Proposition
4. Customer
Relationship
2. Customer
Segment
6. Key
Resources
3. Channels
9. Cost Structure 8. Revenue Stream
?
?
BMC for Zappos.com
7. Key
Partners
5. Key
Activities
1. Value
Proposition
4. Customer
Relationship
2. Customer
Segment
6. Key
Resources
3. Channels
9. Cost Structure 8. Revenue Stream
Email
Subscriptions
Mass
Market
SEM
Online
Sale
Distribution Marketing &
Operations
Buy shoes
online
UPS
Free
Shipping
Repeat
customers
Shoe
Brands
Website
People
Build
Website
Marketing
Vanity vs. Actionable Metrics
Dave McClure's AARRR
Acquisition How do users find you?
Do users have a great
first experience?
Do users come back?
How do you make
money?
Do users tell others?
Activation
Retention
Revenue
Referral
How do you validate your
learning?
● Cohort Analysis
● Multi-variate (A/B) testing
● Crowdfunding
This is not just for software...
Books are “iterated” this “lean startup way”
to gain traction among readers
"I’ve sold over 10,000 copies of
Running Lean as a self-published
e-book. A second edition is in the
works which will be published by
O’Reilly in early 2012."
-Ash Mayura
http://www.ashmaurya.com/about/
Kent Beck at Startup Lessons
Learned Conference...
● Team vision and discipline over individuals
and interactions
● Validated learning over working software
● Customer discovery over customer
collaboration
● Initiating change over responding to change
References
Udacity.com - How to build a Startup(EP245)
http://www.udacity.com/overview/Course/ep245/CourseRev/1
Game: Modification of "Lean Startup Snowflakes" by André Dhondt
http://tastycupcakes.org/2012/05/lean-startup-snowflakes/
email@ramvasan.com
http://ramvasan.com
http://linkedin.com/in/ramvasan
@ramvasan

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The Lean Startup Game

  • 1. The Lean Startup Game by Ram Srinivasan Agile Coach and Trainer @ramvasan email@ramvasan.com
  • 4. Objective of the Game Run a profitable startup
  • 5. Let's Build a Startup
  • 7. The 9 Deadly Sins of New Product Introduction Model 1. Assuming "I Know What the Customer Wants" 2. The "I know What Features to Build" Flaw 3. Focus on Launch Date 4. Emphasis on Execution Instead of Hypotheses, Testing, Learning and Iteration 5. Traditional Business Plans Presume No Trial and No Error 6. Confusing Traditional Job Titles with What a Startup Needs to Accomplish 7. Sales and Marketing Execute to a Plan 8. Presumption of Success Leads to Premature Scaling 9. Management by Crisis Leads to Death Spiral
  • 8.
  • 9. " ...a Temporary Organization designed to search for a Scalable, Repeatable and Profitable Business Model" - Steve Blank Re-define Startup ?
  • 10. " ...a human institution designed to deliver a new product or service under conditions of extreme uncertainty" -Eric Ries Re-define Startup ?
  • 12. Why is a Startup Different?
  • 13. Search (Lean Startup) Execution (Large Corporation) Strategy Business Model Hypothesis Operating Plan + Financial Model Process Customer Development, Agile Development Product Management Organization Founder Driven Customer Development Team Functional or Cross- functional departments Education Business Model Driven, Entrepreneurial Finance, Customer Development Organizational Behavior, Accounting, Operations, HR, Leadership The Difference...
  • 14. Dave Snowden's Cynefin Framework Disorder LeanStartupsthrivehere
  • 15. Customer Development Model Customer Discovery Customer Validation Customer Creation Company Building STOPSTOP STOP Pivot Search (Problem/Solution Fit) Execute (Product/Market Fit)
  • 16. Customer Development Manifesto 1. There Are No Facts Inside Your Building,So Get Outside 2. Pair Customer Development with Agile Development 3. Failure is an Integral Part of the Search 4. Make Continuous Iterations and Pivots 5. No Business Plan Survives First Contact with Customers. So Use a Business Model Canvas 6. Design Experiments and Test to Validate your Hypotheses 7. Agree on Market Type. It Changes Everything 8. Startup Metrics Differ from Those in Existing Companies 9. Fast Decision Making, Cycle Time, Speed and Tempo 10. Its All About Passion 11. Startup Job Titles Are Very Different from a Large Company's 12. Preserve All Cash Until Needed. Then Spend 13. Communicate and Share Learning 14. Customer Development Success Begins With Buy-In
  • 17. What is a Business Model? A business model describes the rationale of how an organization creates, delivers and captures value -Alexander Osterwalder
  • 18. Business Model Canvas 7. Key Partners Who are our key partners and suppliers? 5. Key Activities Which key activities does this business model require? 1. Value Proposition What value do we deliver to the customer? 4. Customer Relationship What type of relationship does each segment require of us? 2. Customer Segment For whom are we creating value? 6. Key Resources Which key resources does this business model require? 3. Channels Through which channel does each segment want to be reached? 9. Cost Structure What are our cost drivers? 8. Revenue Stream How much each segment is willing to pay and how would they pay this amount ?
  • 19. All elements of BMC are Hypotheses 7. Key Partners Who are our key partners and suppliers? 5. Key Activities Which key activities does this business model require? 1. Value Proposition What value do we deliver to the customer? 4. Customer Relationship What type of relationship does each segment require of us? 2. Customer Segment For whom are we creating value? 6. Key Resources Which key resources does this business model require? 3. Channels Through which channel does each segment want to be reached? 9. Cost Structure What are our cost drivers? 8. Revenue Stream How much each segment is willing to pay and how would they pay this amount ?
  • 20. The one thing you are trying to validate throughout "problem/solution fit" is... “Is my Hypothesis Correct?”
  • 21. Hypotheses 7. Key Partners 5. Key Activities 1. Value Proposition 4. Customer Relationship 2. Customer Segment 6. Key Resources 3. Channels 9. Cost Structure 8. Revenue Stream
  • 22. Iterating on Hypotheses String of multiple experiments run together to test these hypotheses towards achieving a specific goal, such as product/market fit
  • 23. Run an experiment ● Prototypes (lo-fi) ● Videos ● Mock websites/software ● SEO keywords ● and the most expensive way ... Build the actual feature
  • 25. Hypotheses 7. Key Partners 5. Key Activities 1. Value Proposition 4. Customer Relationship 2. Customer Segment 6. Key Resources 3. Channels 9. Cost Structure 8. Revenue Stream ? ?
  • 26.
  • 27. BMC for Zappos.com 7. Key Partners 5. Key Activities 1. Value Proposition 4. Customer Relationship 2. Customer Segment 6. Key Resources 3. Channels 9. Cost Structure 8. Revenue Stream Email Subscriptions Mass Market SEM Online Sale Distribution Marketing & Operations Buy shoes online UPS Free Shipping Repeat customers Shoe Brands Website People Build Website Marketing
  • 29. Dave McClure's AARRR Acquisition How do users find you? Do users have a great first experience? Do users come back? How do you make money? Do users tell others? Activation Retention Revenue Referral
  • 30. How do you validate your learning? ● Cohort Analysis ● Multi-variate (A/B) testing ● Crowdfunding
  • 31.
  • 32.
  • 33. This is not just for software... Books are “iterated” this “lean startup way” to gain traction among readers "I’ve sold over 10,000 copies of Running Lean as a self-published e-book. A second edition is in the works which will be published by O’Reilly in early 2012." -Ash Mayura http://www.ashmaurya.com/about/
  • 34.
  • 35.
  • 36. Kent Beck at Startup Lessons Learned Conference... ● Team vision and discipline over individuals and interactions ● Validated learning over working software ● Customer discovery over customer collaboration ● Initiating change over responding to change
  • 37. References Udacity.com - How to build a Startup(EP245) http://www.udacity.com/overview/Course/ep245/CourseRev/1 Game: Modification of "Lean Startup Snowflakes" by André Dhondt http://tastycupcakes.org/2012/05/lean-startup-snowflakes/
  • 38.